10981 results found
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call queue data retention
Ability to save user and call queue configuration in case a user/call queue gets deleted
1 vote -
Manually reset the RC desktop app version report
Wanted to have the ability to reset manually the RingCentral app version report. I'm trying to navigate a mess where half of the people in my org had the EXE install and half were automatically updating like they should. Trying to get everyone on the same auto update version and have a report that confirms that’s actually the case.
2 votes -
Outbound call short codes to help categorized on the Analytics
When making an outbound call, before it is being connected, it will ask for a code to be categorized on the analytics
2 votes -
Share RC app call audio with RCV
We are trying to share a call audio in RC app to the RCV active meeting, contacted support was advised that the feature can only share the recorded meeting download and share it would be better if we can share the audio of an active call to the active RCV meeting using the RC app installed app on the PC
2 votes -
2 votes
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Google Calendar Integration to Allow change of call queue members automatically
We are a mental health clinic and we use a Crisis Line call queue to send incoming phone calls to an on-call physician after business hours. This works well for us, but we have a workflow bottleneck in that our RC admin (me) has to manually change the members of the call queue every two weeks.
2 votes -
Whitelist SMS short codes
Have an option to whitelist content received from short codes.
2 votes -
The user is being forwarded to the IVR when call waiting is disabled.
The customer requires a feature where calls are forwarded to the IVR or Call Queue if call waiting is disabled when dialing the direct number.
2 votes -
Central speed dial destinations
Central speed dial destinations where a list of external phone numbers and names to be maintained centrally in the UO.
23 votes -
Message only extension capability to have Email-to-Fax and Fax transmission Result notification
Message only extension capability to have Email-to-Fax and
Fax transmission Result notificationCurrent behavior: Message only extension does not have email-to-fax since it is designed for inbound, therefore fax transmission result is not also available.
Desired behavior:
1. To be able allow message only extension to add email to send email-to-fax
2. To be able to include feature of Fax transmission result notification in message only extension.Reason of request:
- cx needs faxes consolidated into message only extension (instead of adding a user extension)
- cx wanted to send fax (outbound) using message only extension
- cx wanted to…4 votes -
Option to disable the beeping sound when receiving fax on extension with a phone.
We have set our main fax number to be received by our extension that has a phone assigned to it, each and every time our main fax line receives a fax our phone beeps, and its annoying to the user who is using the phone especially when the user is on a call, It would be better if there is an option for us to have that beeping sound remove or disabled.
1 vote -
Change frequency of periodic tone on outbound recorded calls
I would like to have the option to change the frequency of the periodic tones for outbound calls that are being recorded. Right now it seems to be every 15 seconds which is quite annoying. I would like 30 second and 1 minute intervals as options.
17 votes -
cust mentioned that they would like a fix wherein it will update the hotkeys for all the desk phones without doing it for each phone
Presence in user settings does not give any option to program softkeys. Only line keys. The customer also tried to go through Templates and build a softkey Template, but there are NO Poly models to select from to even try building a Template.
1 vote -
CALL LOGS
We want to have a feature where when a specific extension dials from the RC App or deskphone it should be displayed to another extension for call log so that they can be notified if that specific extension is making a call.
1 vote -
vulnerability
I'm going to try this a fourth time without getting closed. Please keep the discussion in the case. I jump locations and its hard to keep up with a phone.
We need this vulnerabillity solved. Its a 2022 CVE so it should have been addressed prior to inventory going out.
Details: A recent vulnerability scan from Trace Security found the following. It affects the T42G/S, T33G, CP925, WF50 This was scanned on July 2024. Vulnerability: Diffie-Hellman Ephemeral Key Exchange DoS Vulnerability (SSL/TLS, D(HE)ater) The remote SSL/TLS server is supporting Diffie-Hellman ephemeral (DHE) Key Exchange (KEX) algorithms and thus could be…
1 vote -
We need the ability to manage Call Recordings by groups.
Call Recording requirements vary greatly depending on location, roles, etc. Currently, applying call recordings and specific settings such as automated messages or recurring beeps during the calls applies to all users added to call recordings. It would be extremely helpful if this could be managed by groups depending on location and specific requirements; for example, the UK and the US have different compliance requirements. Having the ability to manage settings based on these groups would be extremely helpful.
1 vote -
Ability / option to remove / delete the first born user on the account
For business continuity the customer wanted to have the ability or option to totally remove/delete the main super admin of the account. In addition, the customer would also like to have an option to remove or edit the user details even if they have an active directory.
1 vote -
Add toggle to members of ring group within an extension - BT
Add toggle to members of ring group within an extension
Customer wants to know if there is a way to disable a specific member of a ring group within a specific extension for it to temporarily stop receiving calls without the need to delete it from the ring group
1 vote -
Ringcentral integration support with copper
Contacted support having issues with Copper integration with Ring central was able to spoke with a representative getting error with connecting with copper CRM and we were advised to contact copper for support It would be help full if Ringcentral should be able to support copper integration for troubleshooting
2 votes -
Looking for an option/feature for the mobile app to be set to only ring (turn on notification) when the user is in a particular location.
Looking for an option/feature for the mobile app to be set to only ring (turn on notification) when the user is in a particular location.
2 votes
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