12359 results found
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Easy access to company site numbers
Customer is requesting to easily access the company site numbers on the admin portal. It is better to see the company site name and the phone number at the same page
3 votes -
Ability to disable Record and Screenshare button in a call
Ability to disable the "Record" and "Screenshare" on a call.
2 votes -
Caller notification if the called party is in an active call for AI
Customer want to have feature where the AI receptionist can inform the caller if the person they are calling is busy or not available instead of just providing more options.
2 votes -
Split Window View in RingCentral Desktop App
We propose adding a split-window view to the desktop application, allowing users to access multiple features, such as texting and calling, within a single window.
We also recommend introducing distinct bubble notifications for texts and calls, making it easy to differentiate between the two.
These updates would streamline communication, reduce the need to toggle between functions, and improve overall efficiency.
2 votes -
2 votes
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Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar
Customer can have different types of Calendar integrated to their RingCentral Application like Outlook or MS Teams.
We would like the option to allow customer to disable incoming calls when they have a meeting. They also want to make sure that incoming calls across all platforms are disabled while on a meeting (RingCentral Mobile App, Desktop App, and hardphone).
5 votes -
Option to Control Agent Call Ring Behavior Upon Decline
Currently, when an agent in a queue receives a call and presses the decline button, the call box reappears every 3 to 4 seconds until the maximum ring time is reached, after which the call goes to voicemail.
We would like to request a feature that allows administrators to choose whether an agent should continue to ring after declining a call or if the agent should stop ringing immediately upon decline. This option would improve user experience by preventing repeated call notifications after a decline.
3 votes -
Blocked numbers in user template
Add the option of blocking a number to the user template so that specific blocked numbers can be defined and applied to a set of user per template.
2 votes -
Disable the * star key from automatically transferring to the number inserted. Or at least have the option to disable it.
Currently, when on a call, if you press * it will then transfer you to the shortcut/extension of whatever number you dial next. However, our tech support often requires a passcode that starts with a *. We are unable to enter the passcode as it immediately starts to transfer the call. Please find a way to make this optional.
1 vote -
Option to Disable "*" Keypress Commands During Calls
We would like the ability to disable or turn off the functionality where pressing the "" key during a call triggers call forwarding or other system commands. This would allow users to enter passcodes or navigate external phone menus (e.g., conference bridges or support lines that require a passkey starting with "") without interference from RingCentral's star code features.
1 vote -
Display Both "Engagement" and "Scorecard" in RingSense Interactions View
Request Summary:
The customer would like the ability to display both the Engagement score and the Scorecard score simultaneously in the Interactions view within RingSense.Current Limitation:
At present, the “Score” column in the Interactions view only supports displaying either Engagement or Scorecard, but not both at the same time. This limitation requires users to toggle between views, resulting in a fragmented user experience.Customer Need:
The ability to view both scores side by side is important for teams analyzing call quality and agent performance comprehensively. Engagement provides insight into customer interaction levels, while the Scorecard reflects adherence to evaluation…2 votes -
Fax reporting number of pages for Send And Receive including Deleted faxes
A feature that will allow customers to retrieve data specifically the number of pages for faxes sent and received
2 votes -
Voicemail Phone Notification of desk phones should continue to be available for any unread messages even after reboot
Voice Mail Phone Notification (WMI) of desk phones is no longer available after loss of power or reboot. The backend only sends notifications to switch WMI on or off. It cannot detect if a phone has been rebooted, which might necessitate resending the WMI notification. Suggesting for WMI to stay even after loss of power.
2 votes -
Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC
Customers will have the option to choose between two flexibility features regarding their device management: they can either opt out of any potential service delays or choose to opt out of all forthcoming firmware updates from RC. This allows users to have greater control over their experience and make decisions that best suit their needs and preferences.
6 votes -
Accept Queue Calls
Currently, if a user logs out of RingCentral but does not toggle off "Accept Call Queues," that user will still be in the call rotation. Therefore, I need to remind my employees when they are done for the day, they need to make sure that is toggled off. It would be much simpler if RingCentral automatically took them off the call queue when not logged in - it only makes sense. Why would the phone still ring to a user who is not logged in?
6 votes -
Change message after after the telephony server detects a looping condition
Customer has requested that to change message played after the telephony server detects a looping condition.
Scenario: A caller enters a call queues, hears the greeting, which says if you know the extension of the person you are looking for please enter it now, caller enter extension number, call goes to extension but does not get answered User's extension is set-up to go back to the call queue if not answered. Again the caller enters the extension, goes thought the process again but this time after the call is not answered, it tries to go the the call queue however…3 votes -
Ability to reply to other's SMS.
Is there anyway everyone on my team can have access to all the text messages and be able to reply from one number?
1 vote -
The ring central phone dialer always shows up in my company personal entry screens when someone calls me
Let the ring central phone dialer only come up in ring central app, as I already hear the phone ring, and I always have to minimize the dialer while I'm trying to enter orders.
1 vote -
Pop Out Message, Text, Fax, Video, etc.
The option to Pop Out each of the communication methods. EX: If I'm writing text messages and need to respond to a Message, I have to leave the texting window and bounce back and forth. Adding the individual Test Thread like a Message or Team would be a great start!
1 vote -
ability to customize the automatic opt-out message when the option "add opt-out message" is ticked
Be able to customize the opt-out message when the option "add opt-out message" is ticked.
1 vote
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