11750 results found
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External fax Forwarding Notification
We are hoping to set our fax number to forward to an external fax number. We have spoken with technical support and troubleshooted the issue. We were able to set the fax to forward to an external number; however, the fax message that should be sent to email is not being received from the fax emails in the notification. We are able to get the notification, but the attachment is being received in the external number notification. We would also like to be able to get the fax attachment from our email as well, which is set up on the…
2 votes -
Bulk Delete Voicemail Messages on Desk Phones via Admin Portal
To efficiently use deskphones in a shared space, e.g., hotels, the ability to delete voicemail messages in bulk on the Admin Portal and be deleted in sync on desk phones should be a feature.
2 votes -
Ring central compatibility for chromebook
Customer said that the keypad doesn't show when she is on a call both inbound and outbound customer said she would need to place the call on hold for her to be able to view the keypad. Feature works perfectly fine on the mobile app and customer would like to have full compatibility for chromebook
3 votes -
Auto Update - MSI install for RC app for IT
There's no option on the https://support.ringcentral.com/download for Auto Update for RingCentral App for IT, it's only showing "Non-Auto Update" only
Wanted to have the option to use the Auto Update for RingCentral App for IT from the download page: https://support.ringcentral.com/download1 vote -
Voicemail Setting Permission for custom role
Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.
If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.
The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.
This is happening when updating through desktop, mobile and web application.
36 votes -
Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts
Businesses have their own IT who manage the applications installed on the agent's devices, it will be easy if some settings on the RingCentral phone app. can be configured on the Super Admin side that will apply to all of the users, like turning off the product alerts which it is asking for users to download the new RingCentral desktop app. which they are avoiding for the agents to install unnecessary application that is not required for the business.
17 votes -
Set up a Workflow Builder automation that allows one designated user to send SMS messages to all employee cell phone numbers."
Allow one user to send out SMS messages to all employee cellphone numbers in the event of office closure due to weather, holiday, catastrophe, etc...
1 vote -
ms voice authentication message will start to play even the user have not answer their RingCentral phone or app
ms voice authentication message should not start to play if the user have not answer their RingCentral phone or app.
Cody reports that ms voice authentication message will start to play even the user have not answer their RingCentral phone or app
This does not happen when ms voice authentication is sent to a cell number
The issue only happens if ms voice authentication is sent to a RingCentral number
Cx logs in to Microsoft using username and password and he will use voice authentication
The ms voice authentication message will then ask you to press pound
When ms voice…
1 vote -
Unlimited SMS bundle
Please add a capability to have a unlimited SMS bundle for the account, we are constantly receiving notifications that our SMS is approaching its limit and we cannot afford for the SMS service to be disrupted for our account
1 vote -
Filter the calls/SMS coming from the main number and direct number on RingCentral Application
Filter the calls/SMS coming from the main number and direct number on RingCentral Application.
We are able to view the phone number dialed or sent an SMS when we open the information of the call/SMS. It would be better if there is a way to have it separated so that we can identify immediately if the call/SMS came from the main line or any number in the account
3 votes -
Reply using SMS to the voicemail.
The customer wants to be able to reply to voicemail using SMS.
3 votes -
Disable IVR
I would like to be able to disable an IVR for testing and backup.
3 votes -
Ability to create a template to modify messaging notifications.
The customer requests the addition of another email address to receive fax notifications for all user extensions. However, templates do not offer an option to modify or add email addresses for receiving messaging notifications.
3 votes -
Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes
Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes
2 votes -
Ability to create groups that contain uploaded external shared contacts
Currently when uploading a list of external shared contacts they appear in All contacts and Company contacts. It would be much more useful if once uploaded these external shared contacts could be added to a new group for instance Vendor Contacts, Outside Sales Rep Cell Phones, etc... that could be shared with all phone system users.
3 votes -
Different SMS recipients for Main Number and IVR Menus
Currently we are only able to set 1 SMS recipient inside the Auto Receptionist's General Settings. This SMS recipient is used for both our company Main Number and for all IVR Menus. We'd like to have the possibility of assigning an SMS recipient that's different from the Main Number SMS recipent to our IVR Menus.
31 votes -
Export message data in a readable format like a conversation in the app
Export message data in a readable format like a conversation in the app
I need it to readable as a conversation like it is in the app. The JSON file export you can not read.35 votes -
Account Admin Access to SMS Auto-Reply and Bulk Setup for User Extensions
Enable Account Administrators to access, manage, and configure SMS auto-reply settings centrally. Additionally, provide functionality for admins to set up or modify SMS auto-reply settings across all user extensions in bulk.
1 vote -
pre defined announcement when user extension is receiving heavy volume of calls like what call queue has
currently the predefined announcement when user extension is receiving heavy volume of calls is only applicable on call queue, under user extension the customer must record their own announcement.
1 vote -
Display User Information Where the Call Was Initially Received Before Being Forwarded As Missed Call
Currently, when a user misses a call and the call gets forwarded to an IVR, call queue, or another extension, the system only displays the original caller’s number. There is no visibility into which user or extension initially received the call before it was forwarded. This lack of context makes it difficult for teams to track call flow, identify who handled the call first, or provide informed responses.
We request a feature that displays or tags the original recipient of the call (e.g., "Originally from Ext. 224") when it is forwarded to another destination. This information should be visible to…
1 vote
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