11458 results found
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Create a Do Not Call Application or DNC for RingEX
Create an RingCentral Do Not Call (DNC) Application for RingEX (Call Queue agents) or at least create the app in RingCX to be consumed by RingEX. Customer is a very large insurance company with 40,000 users plus their non-RingCentral Contact Center.
2 votes -
report and live activity point to point encryption monitoring for cyberattacks
I have clients which indicate their phones are being spoof. If Ring central in the report section contained a portal to allow the admin account to determine if a risk is real or non-active would help in trouble shooting the suspected account.
1 vote -
Enhancement Request: Improve Zoho “Get Leads” Function to Allow Custom Lead Retrieval Rules
Currently, the Zoho “Get Leads” feature in the RingCX–Zoho integration works as designed by following Zoho’s default lead assignment and ownership logic. However, some users would like more flexibility in how leads are pulled—for example, the ability to customize retrieval rules, prioritize certain lead sources, or bypass Zoho’s ownership restrictions.
This enhancement would allow admins to configure or filter the “Get Leads” function based on their workflow needs, improving efficiency and reducing manual adjustments.
1 vote -
Restricting access to AI Notes feature for specific roles in RingCentral Service Portal
We would like to remove the ability for specific roles to change/view the AI Notes/AI Assistant feature in the User settings while in the Admin Portal.
1 vote -
Live reports only refreshes every approx. 30mins.
is there a way increase the auto refresh date (i.e. make it sooner).
1 vote -
RingCentral Integrated with MS Team routes SMS to MS Team Channel
SMS will be received by RIngCentral integrated with MS Teams, then the SMS should be routed to one of their MS Teams Channel
1 vote -
Missed calls for direct calls should not be counted
My query was whether it is possible to stop the missed calls in case someone calls our direct line. If someone calls our direct line and we are not available to answer, it should not be counted as a missed call.
1 vote -
1 vote
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AI Note Taking for Regular Mobile Phone Calls
First of all, I just have to say that I think the AI Note Taker / Summarizer is absolutely amazing! It has totally transformed my billing process. I used to take about 15 minutes to write up an invoice after a call, because I had to recap the problem, what we did, the solution, etc... Now, it's just a copy, paste, send invoice, DONE!
Okay, here's the thing: I think this technology is soooo amazing, that I would pay through the nose to also be able to use it on my regular mobile calls. Yes, I know I can use…
1 vote -
Include Akuvo CRM in the list of supported CRMs for RingCX browser extensions
Include Akuvo CRM in the list of supported CRMs for RingCX browser extensions
They are experiencing issues with using the browser extensions. They are using Akuvo for their CRM, and it is not allowing them to use the browser extension on their end. Upon checking, their Akuvo CRM is not included in the supported CRM list:
CRM
Dynamics 365
Freshdesk
HubSpot
Salesforce
ServiceNow
Zendesk
Zoho
Insightly
SmartAdvocate
Bullhorn
SugarCRM1 vote -
Support for Multiple Cameras in RingCentral Video
Allow participants to use more than one camera simultaneously in RingCentral Video meetings. This feature would enable users to display multiple angles or perspectives without relying on external software or multiple devices, improving flexibility for presentations, demonstrations, and professional setups.
1 vote -
Override The Save Contact on Personal Phone.
It is important to have the option to bypass the contact save feature on personal phones to utilize certain Ring Central functionalities. For instance, if a number is already saved in the mobile phone, the caller ID appears as the contact information instead of the set caller ID with *99 at the end.
1 vote -
Expand info on Device Details Page
The page showing the device details, including its serial number, name, and user assignment, could be much more useful to me. For example, having the device IP address is useful when troubleshooting, locating a phone, or verifying it's on the proper vlan.
Also, add any paging groups the phone belongs to, maybe any ring groups. Show its firmware version.
Maybe everyone doesn't need this info, but as a network guy in an IT department who had all of this with a previous system (UCS) I really miss it.
1 vote -
20 votes
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Disallow callers from setting Voicemail to Private
Disallow callers from setting Voicemail to Private
15 votes -
RingCX dial-by-name
Allow UC Dial-By-Name directory to ring Agents within RingCX platform
2 votes -
When a call is received in a simultaneous queue, if a user presses "Reject," the call is re-called 5 seconds later. This happens every time
When a call is received in a simultaneous queue, if a user presses "Reject," the call is re-called 5 seconds later. This happens every time they press "Reject."
The solutions offered by Tech Support are not suitable.
2 votes -
remove spam feature
Remove the spam feature as I am in a business that I have to let customers know balances especially when they are texting me and asking and if I reply to the question they ask, I am blocked.
1 vote -
Add Tracking of Users Who Access or Listen to Call Recordings in the Audit Trail
Enhancement to the Audit Trail: include detailed logging of users who open, access, or listen to company call recordings. This feature would improve visibility and accountability by allowing administrators to track playback activity for compliance and security auditing purposes.
1 vote -
Option to Manually Trigger Early Firmware Updates for Desk Phones
Allow the ability to manually initiate or schedule firmware updates for specific desk phones ahead of the general rollout. This would allow them to test firmware changes in advance and validate compatibility with their environment before full deployment.
2 votes
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