12537 results found
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AI Receptionist DND Awareness
Please add the ability for the AI Receptionist to detect when a user/extension is set to Do Not Disturb (DND) and automatically route the call differently instead of attempting the transfer.
Right now, adding instructions to the Knowledge Base does not reliably work because the AI does not appear to have real-time awareness of user DND status.
Requested Behavior
If a caller asks for a user who is on DND:
Do not transfer the call
Route to a backup extension, queue, voicemail, or alternative destination
Optionally provide a custom response to the caller
ExampleCaller asks for Reception.
Reception extension…
1 vote -
Incident Notification Emails: Include affected Carrier name in SMS Service Status updates
Current Incident Notification Summary says customers may be experiencing delays or failures with SMS messages "when sending to a specific carrier"
It would be far more actionable if you included the name of the specific carrier(s) affected
2 votes -
Allow a Site Number to be used for group SMS, with a setting to specify a Call Queue to handle calls and SMS for that Site Number
Currently to use the new group SMS features, you need to assign your customer-facing number to a Call Queue and the members of that Call Queue can send and receive texts from that group number. I want to be able to keep that number as a Site Number, and then just assign the Call Queue to that Site as a setting and have it behave the same way for group SMS. This allows the Site Number to be used for outbound caller ID for users that are not part of the Call Queue for SMS purposes. Currently there is no…
4 votes -
Business hours automatically syncs with the announcement
When creating an IVR menu to announce the store hours, instead of creating an announcement-only extension, it should announce what the business hours that you set up.
1 vote -
Dial from Clipboard
Please bring back the function to dial from clipboard
1 vote -
Enable Audible Caller ID / Automatic Call Announcement
I would like to enable the Audible Caller ID feature on my line. I require the system to verbally announce the caller's identity automatically upon an incoming call, bypassing the manual 'Screen Caller' prompt.
1 vote -
Analytics (Subscriptions)
It would be very helpful to have the ability to define a specific time frame for when subscription reports are sent. For example, being able to schedule reports more precisely based on preferred reporting windows would improve usability and reporting consistency.
Additionally, for the “On Call Report” I have set up in subscriptions, I would like it to be sent four days per week and display the previous day’s after-hours calls. However, at the moment, the report is only showing data from a date a few weeks ago rather than the most recent activity.
Having the ability to ensure the…
7 votes -
Account-wide bulk control to disable email notifications for internal chat messages (Glip)
Request to add a backend or admin-level setting that allows disabling email notifications for internal chat messages (Glip) for all users in an account. Currently there is no account-wide feature flag or bulk configuration option for the glipemailnotifications attribute, requiring individual user-level changes. A centralized control would improve admin efficiency and ensure consistent notification settings across large organizations.
1 vote -
Option to customize timeout duration on IVR and Call Queue
Feature Request:
Ability to customize the timeout duration for user input when entering an extension number while a prompt is playing or when a call is ringing a queue or IVR.
Description:
Currently, the system enforces a fixed timeout for detecting user input when callers attempt to dial an extension during greetings, IVR prompts, or while waiting in a call queue. This can result in invalid entry errors if the input is entered too quickly or too slowly.
Requested Enhancement:
Provide administrators with the ability to configure or extend the timeout duration for user input, allowing more flexibility in how…7 votes -
The RingCentral add-on to Teams created an issue with Presence.
The RingCentral add-on to Teams created an issue with Presence. (Case number: 31407942 has been started). While this is fine for Teams use it will re-organize the team members SDDKEY's on their desk phone in the order they were sorted or moved and not to their previous numbered locations. However, it will never populate in the desk phone if the user has speed dials or custom keys in that numbered location. The quick solution was to log into their account by using the RingCentral Phone App. This was a great tool to add presence in bulk with more control as…
1 vote -
Implementation of Bulk Export for Interaction Transcripts
Currently, interaction transcripts can only be retrieved by opening individual call records, which is time-consuming for large-scale QA, sentiment analysis, and compliance auditing.
Requesting a Bulk Export feature that allows admins and managers to download transcripts in bulk using filters.
4 votes -
SMS blocking
to have an option to individually block short code SMS receive in the RingCentral Application
3 votes -
Implementation of Corporate SMS Communication Standards
We intend to implement a pre-authorized recipient directory for our SMS platform to streamline employee productivity. The system should restrict outbound SMS capabilities to a Super Admin-managed list of verified client numbers. This global policy must apply to all users to prevent unauthorized personal use of company resources.
3 votes -
Having AI Receptionist Pause When caller is Talking
The customer reported that the AI receptionist talks over callers by completing its sentences while they are speaking. They would like the system to pause when the caller starts talking to allow for more natural interaction.
1 vote -
Be able to use the *9 to record a call even if the automatic call recording is also enable.
it would be better to have both feature on-demand and automatic call recording feature to work simultaneously.
3 votes -
Custom Call Park Number Assignment
Issue Summary:
The customer is requesting the ability to assign a fixed and consistent call park number for their organization instead of using the system-generated range.Current System Behavior:
The RingCentral system automatically assigns call park locations within the range *801 to *899. When a call is parked, the system dynamically allocates an available park slot within this range.Customer Request:
The customer would like to configure a single, consistent park location (e.g., *801 only) that users can always use when parking calls. Their goal is to standardize the process so that:All parked calls use the same park code…
5 votes -
Dial By Name
The customer expressed a preference to use the dial-by-name feature—such as entering the first three letters of a contact’s name—when connecting to an extension via the RingCentral app, rather than manually dialing extension numbers or direct lines for internal calls.
3 votes -
The option to Pin Conversations to top
Give a option to Pin conversation in text messages to the top of the conversation list.
1 vote -
BeeTexting License
BeeTexting Feature
1 vote -
BeeTexting Feature
As a small business owner, we would like the ability to use the B-texting feature without purchasing an additional license, or to have the option to replace unused features—such as video—with B-texting instead, without increasing our bill, as this would greatly benefit our business.
1 vote
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