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10652 results found

  1. Option to change the via RingCentral label to the company's business name

    The customer would like to have an option to change the label "via RingCentral" when sending text messages to their business name.

    8 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. ..png.png format image MMS sending shows "Message cannot be sent".

    When sending MMS to customers , ".png" format image sending shows "Message cannot be sent".
    I need to convert the pictures to.jpg format every time in order to send them successfully.
    May I ask what causes this?

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Task Window

    1. Can you make the default screen of task slightly bigger
    2. Rather than task replies in the left pane, could you please move the "task title, status, assignee" to the top section and have the task replies in the bottom half, so that more content is displayed in the replies. Cause even if I maximize the task window, the replies are still pushed to the left pane and limit the view of the replies.
    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Allow all USERS to read & reply to all sms messaging

    I don't understand why everyone in the office who are ringcentral users cannot read or reply to all sms messages that we get. This feature is critical to our daily duties. This will allow all and any users to read and reply to our customers without relying on only one staff. To avoid unnecessary wait time for all customers and prevent miscommunication.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. No delay in loading previous texts in the RC app

    The Customer wants no delay when it comes to viewing previous text conversations.
    Currently, there's a delay, they are forced to refresh the thread multiple times, before the previous texts become visible.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. disconnect the call when there are no response for 3 times call screen

    Customer would like to have an option when call screen ask for the name and the caller did not respond for 3 times the call will disconnect.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  7. have the Dialer except phone numbers with the format of (***) *** XXXX . Basically ignoring the prenthesis around the area code. I consider

    To have the Dialer except phone numbers with the format of (**) ** XXXX . Basically ignoring the prenthesis around the area code. I consider

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  8. allow for the volume to be adjusted on a custom greeting upload, mp3 or .wav file.

    When you upload a mp3 or wav file for a custom voicemail or greeting the volume is obnoxiously loud. There is no way in the application or on the portal to adjust this. I contacted support today and they said this was already in the feature requests but could not find it. The ability to upload a custom greeting/voicemail file is great but, if the sound is as high as it comes across it causes distortion and just sound bad.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  9. Admin Visibility for Auto-Reply SMS Settings

    Overview:
    Currently, administrators do not have the ability to view which users have enabled auto-reply text messaging within their individual RingCentral apps. The only way to verify this setting is by logging into each user account manually, which is time-consuming and inefficient—especially for organizations with a large user base.

    Proposed Enhancement:
    Add a feature to the Admin Portal (or relevant dashboard) that allows administrators to easily view the auto-reply SMS status for all users in their organization. This could be displayed as a column in the user management table or within the messaging settings section for each user.

    Benefits:

    Operational…

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Enable DND for messaging only

    It would be nice if we can enable DND function for selective feature like for phone calls only, messaging only or SMS.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Message Send Failure Notification

    When sending a text message, if the message doesn’t go through, there is currently no notification or any indication that it has not gone through. It takes returning to the messaging thread to see that it was unsuccessful. Please enable either a notification or “red dot” over the texting icon and the message thread to indicate when this has happened. Akin to if a message has been received.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Feature to have Super Admin the ability to delete another user's group chats without logging in as that specific user

    Feature to have Super Admin the ability to delete another user's group messages in bulk without logging in as that specific user

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  13. Adding Users with phone numbers

    When adding multiple users on the account, it should assign a phone number to each users but the phone number must be sequential and not just a random number.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Share Voicemail via External Email

    Share Voicemail via email

    Currently, to share voicemail via email on the app, customers need to install Microsoft Outlook desktop app but as per customer, they are using Google Workspace and not Outlook.

    Please have an option to use other external email instead of just MS Outlook app.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Configurable call queue Ring Settings per call queue member

    When the call goes to the call queue, it rings to the first person and continues to ring to the first person, but then has the second person also get the call after two rings, and then it continues to ring to the first and second person, but has the third person start getting called after four rings, and so on and so forth. So, it doesn't end the ringing for the 1st person when it moves to the 2nd, it just continues to add more people into the ringing.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  16. Enable Forwarding of Calls with Blocked Caller ID to External Numbers

    Currently, does not allow calls with blocked caller ID to be forwarded to external numbers, resulting in an "External Transfer Failure." This limitation affects customer experience, especially for legitimate callers who wish to remain anonymous but still need to reach external answering services or agents.

    We request the development of a feature to support forwarding calls with blocked or restricted caller IDs to external numbers, ensuring seamless call handling and improving overall system flexibility.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Substitute caller ID

    When dialing out using the substitute caller ID, remove the option to press 3 random numbers before the call connect and ring to the dialed number.

    RingCentral AU reference case # 28160699

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  18. Force Log off

    In avaya when a user logs into a new computer they have to manually deatuthorise their old computer to be able to login to the new one, This is quite annoying as staff hotdesk a lot and are constantly contacting It support to get this resolved

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Ability to call other carrier via Video call

    Customers want to have an option on the RingCentral App where, if they call another carrier, they have an option to switch the call to a video call.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Missed call notification from call queue directly to RC app

    We would like a feature to set the missed call notification from call queue Upon checking the notification setting for missed call under call queue extension > voicemail notification our only option for the notification is by Email and SMS, it would be better if the notification can be set to go directly to the messages in the RC app as notification

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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