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9677 results found

  1. The customer wants to add a custom field that is required when creating a call log from the RingCentral window in Salesforce.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  2. We have a customer who would like a custom rule for Zero Dialing, where calls are forwarded to an extension. If the extension does not answer, the call should be forwarded to another extension. This setup should only apply when the caller dials Zero, and it should not affect the regular extension forwarding.

    2 votes

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  3. Enable customization on the audio conference host code

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  4. Update the counties list in the UK OR allow search by area code only so we don't have to hunt for a county that hasn't existed since the 1990s

    Examples are Cleveland for Middlesborough numbers and there's no greater Manchester county still, there are other issues.

    Quite often I know what area code I need, I don't really care what county its in and neither should you, this is a CLOUD telephony platform...

    Also when the list of number is returned sort by number and instead of change set just have "next page" so we can get a range easier…

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. As an admin we have the ability to allow or disallow file transfers in the Messaging area.
    This option can be found in the Application by going to Settings/Administration/Messaging
    Then drill down to Integrations Settings/Manage File Sharing
    Manage file sharing
    Adjust user access for different file sharing sources. If the box is unchecked, users will no longer be able to see and share from the unchecked file sharing source.
    The options are below. The top option "Upload from Computer/Mobile" in all encompassing for all file types. Would like to see the file types broken down by file type and we…

    4 votes

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  6. multiple different outbound caller ID options via presence on desk phones

    should be able to set specific numbers on each presence keys for outbound calls on just one phone.

    4 votes

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    New  ·  1 comment  ·  HUD & Presence  ·  Admin →
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  7. We have a user that would like to send text messages as another user. I have looked in the settings on the ringcentral app and I am only able to change to my own number. Would this be a setting that we can enable?

    The extension for the user is ext. 4352 Crystal Jones. She is wanted to text out using her coworkers number (ext. 2503) Lisa Shockey for when she’s out sick. Is Crystal able to change her number and do this?

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Customer would like to have the system to have the ability to detect invalid phone numbers when sending faxes using the app. It would be helpful for them since they are sending faxes in bulk

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  9. If you set the HUD as the Primary or first tab within MS Teams, it doesn't keep the setting. Phone seems to always become the default. very frustrating.

    1 vote

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  10. Ability to reduce time for receiving calls. It would be great if we do have option to reduce the wait time for incoming calls before the call gets routed to an extension

    1 vote

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  11. when the user clicked the Call logs > Edit > Clicked the box to "Select All" It will only select the logs that it is CURRENTLY on the screen and he has to scroll down to select more.

    1 vote

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  12. When we send an SMS, I would like their contact name to automatically populate when I send the text

    When you choose a name from the contact list, the name of that person must automatically add to the content of the SMS template,

    1 vote

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  13. As of now, users can only record up to 2 minutes of audio message. Users have to send multiple audio recordings if the message exceeds to 2 minutes.
    The audio message sent needs to have and adjustable playback speed and have it always start playing in the last speed used.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  14. A recent system update moved the DND Softkey on on Polycom VVX311 phones from the initial softkey menu and now require selecting More for users to find that option.

    11 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  15. Customer is requesting for the automatically removal of duplicate contact information on the centralized External Shared Contacts Directory. Since the admin is the only person who can add the contact on the admin portal and every users will gather all of their personal contacts, chances of Duplicate contacts will occur and customer wanted for the feature to automatically detect the duplicate contact and automatically removing those duplicate contact on the centralized External Shared Contacts Directory.

    2 votes

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  16. Currently, there are tons of fax cover page templates we can choose to use, however we can only enter the number of whom we're sending a fax to. The current cover pages do not allow us to enter a name or a company and it looks unprofessional. I don't understand WHY this is a problem in the first place, but it seems that it is according to RC reps. If you provide simple templates, the least you can do is allow us to edit them.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  17. It would be helpful to be able to block users assigned to a specific site from being able to transfer calls to users at another site.

    This would be helpful to add into the roles and permissions, or to limit within the user details -> settings and permissions.

    18 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. We are requesting to have a unified inbox that allows him to see texts from every single RingCentral phone numbers and respond to them in one place.

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  19. The customer found a knowledge base article explaining how to print a message thread from the RC app. However, this feature is not currently available in the app. The customer requires the ability to print message threads for legal purposes and would like this functionality to be implemented.

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  20. It would be great if users can send SMS from multiple numbers on the account just like how you select the Caller ID when making an outbound calls

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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