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10494 results found

  1. Facebook OTP

    Have the ability to receive OTP SMS from Facebook.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Accept multiple calls using User Extension

    It will be very useful if the user extension can accept multiple calls.
    Call waiting feature should able to answer or handle multiple calls not to limit for two calls at the same time.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Direct SMS for Voicemail/SMS Notifications

    At the moment, voicemail/SMS notifications are sent through email to text. We would like the option to send direct SMS to phone numbers from different carriers for Voicemail or SMS Notifications.

    5 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Increase or Remove IVR Audio Prompt Time Limit

    urrent Behavior:
    At present, the IVR audio prompt is limited to a maximum duration of 10 minutes during live calls. When this time limit is exceeded, the system plays an internal error message to the caller.

    Request:
    We request that the 10-minute time limit for IVR audio prompts be increased or removed altogether.

    Justification:
    Some organizations include extensive and detailed information in their IVR menus, such as legal disclosures, compliance-related content, or comprehensive instructions. The current 10-minute cap restricts their ability to deliver this information effectively and may result in a poor caller experience due to the unexpected error message…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  5. RingCentral AI Integration with Zoho CRM

    RingCentral recently introduced AI-driven transcription and summarization capabilities, providing sales agents with concise call summaries, transcriptions, and actionable items derived from recorded calls. To enhance productivity and data accuracy, we request a direct integration allowing these AI-generated summaries and action points from RingCentral to seamlessly sync with Zoho CRM.

    Requested Features:

    Automatic transfer of AI-generated call summaries and transcriptions from RingCentral to Zoho CRM.

    Associating call summaries, transcriptions, and action items directly with the respective lead or contact records in Zoho CRM.

    Real-time or scheduled sync options to ensure timely availability of call data within Zoho CRM.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  6. RC app call logs

    Hi,

    Please add a feature that allows the other user like a SuperAdmin to see the call logs of the users on the account not only from the Admin portal but also to the RingCentral apps.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. RC App feature available to Service Web

    They would like to see the function of the app available to the Web Portal like: Start a video meeting, schedule a video meeting.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Extension dialing between CX and EX

    Extension dialing between EX and CX is needed. Having to route calls between the two platforms with a 10 digit number results in the need for additional phone numbers, and cost for the customer.

    Another problem with 10 digit numbers, is that if routing is built using temporary numbers that will go away after porting, all of those references have to be updated on CX and EX after the port.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Personal Contact - Download in Bulk

    Each employee has a 'Personal Contact' list that the Super Admins want to download in bulk. The Personal Contact List is very important in contacting their Customers and VIP List.

    2 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  10. Feature Request: Notification for Email Addresses Added to Bounce DB

    Request Summary:
    The customer would like to be notified when one of their email addresses is added to the Bounce DB, or when messages fail to send for any reason. The goal is to proactively identify and resolve delivery issues before a significant number of messages (e.g., 100+) are lost and need to be manually forwarded.

    Business Impact:
    Lack of notification leads to delayed awareness of failed message delivery, causing operational inefficiencies and potential communication breakdowns. A notification system would allow quicker resolution and reduce manual work.

    Requested Feature:

    Notification (email alert or dashboard flag) when an address is added…

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Notification for Email Addresses Added to Bounce DB

    Feature Request: Notification for Email Addresses Added to Bounce DB

    2 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. template

    Feature Request: Ability to Revert to Previous Settings After Applying a Template

    We would like to request a feature that allows users to easily revert to their previous configuration after applying a template, particularly for settings like custom voicemail greetings.

    Use Case:
    Currently, when a template is applied, it overrides existing user settings—including custom voicemail greetings. If the template is applied accidentally, deleting the template does not revert the changes it made. As a result, administrators must manually reconfigure each user's settings, which is time-consuming and prone to error.

    Requested Enhancement:
    Implement a rollback option that allows admins to restore…

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Extension Exclusion from Auto Attendant

    Description:
    - Add feature to exclude specific extensions from Auto Attendant access.

    Key Points:
    - Allow admins to mark extensions as "excluded" from Auto Attendant.
    - Prevent calls to excluded extensions via Auto Attendant.
    - Provide interface for managing excluded extensions.

    Use Case:
    - Callers can't reach Extension 101 (if excluded) through Auto Attendant.

    Benefits:
    - Better control over call routing.
    - Improved security for sensitive extensions.
    - Flexible employee availability management.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  14. Add Team messaging to Apps & Resouces - Archiver

    I would like to add team messaging to the Archiver feature in the admin console under Apps & Resources.

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  15. Presence sync with Microsoft teams sign in multiple tenants

    The ability to Sign in presence sync with Multiple Tenants. Only one can sign into one Microsoft tenant at for presence sync.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  16. Reassign an Extension without having to Delete and Rebuild

    I thought this was in this portal already but I can not find it. I would like to de-activate an extension and change the users information then be able to send an invite so the user can set up the extension as a new extension.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Audiocodes MP-524 support

    Request multi-user device support for the latest Audiocodes MP-524 product.

    1 vote
    New  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  18. SMS for RingCentral UK and EU Brands

    Current Functionality:
    SMS (Short Message Service) messaging is a core communication feature currently available for RingCentral North America (US and Canada) customers. This allows users to send and receive text messages using their RingCentral phone numbers, integrating SMS capabilities directly into their unified communications platform.

    Requested Functionality:
    We request the enablement of comprehensive SMS functionality for all RingCentral UK and European Union (EU) brands. This feature should allow RingCentral UK and EU customers to:
    1. Send and Receive SMS: Initiate and receive text messages from their RingCentral provisioned phone numbers (local, national, mobile, where technically feasible and legally compliant).
    2.…

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. Translating voicemails so you can read them if you cant hear them well

    Translating voicemails so you can either listen to them or you can read them.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  20. call group option to have calls routed to announcement only extension

    Customer requests an option to assign call groups' voicemail and notifications to an announcement-only extension.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
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