11458 results found
-
Request to Limit Outbound Calls to Toll-Free Only
The purpose of this request is to prevent accidental international or long-distance charges while allowing calls to 800/888/877 numbers.
1 vote -
Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word
Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word of the Delegated Line
26 votes -
abililty to download transcript for video meeting that was not recorded
We'd love to explore the possibility of providing a transcript download option for video meetings that aren't recorded. This feature could be quite helpful for participants who want to review the meeting content later. We'll look into the technical feasibility and potential implementation of this functionality. Thank you for bringing this idea to our attention!
2 votes -
condensed space
I run 2 x 28". Two CRMs, outlook app, three browsers, PDF editor, Excel, Word, and Phone; at all times. the size of the phone app is critical.
I do not want it to cover any other app. see attached image
1 vote -
A call queue permission level that grants users access to view analytics reports for specific call queues while preventing any modifications
A call queue permission level that grants users access to view analytics reports for specific call queues while preventing any modifications to the queue settings.
2 votes -
Add 7-Minute Wait Time Option to Call Queue
Please add a configurable 7-minute wait time option to the call queue. This enhancement would allow teams to better manage caller flow and reduce abandonment rates by providing more flexibility in setting queue durations. Currently, available wait time settings do not meet all operational needs, and adding a 7-minute interval would help balance customer experience with agent availability. This adjustment would be a valuable improvement for optimizing call handling and overall queue performance.
1 vote -
Able to have beep sound for unread voicemail
Wanted to have a beep sound for any unread voiceamil on the deskphone
1 vote -
AdHoc Switch Option in the Admin Portal
It would be highly beneficial if the RingCentral Admin Portal included a simple toggle or button that allows administrators to temporarily disable or pause all incoming calls across the entire account (or selected sites, departments, or call queues).
This feature would be especially useful in scenarios where:
The organization needs to attend an important all-hands meeting,
The network is undergoing maintenance,
Or there’s a need to suspend incoming traffic temporarily for testing or troubleshooting.
Instead of manually adjusting call handling or DND settings for each user, queue, or device, having a centralized “Ad Hoc Call Block” switch at the admin…
1 vote -
Allow multiple calls to be placed on hold simultaneously when headset controls are enabled
Currently, with headset controls disabled, a user can have multiple calls on hold simultaneously.
Once headset controls are enabled, clicking the hold button toggles between calls meaning that one call is always active.
Feature Request: For users to be able to manage multiple calls on hold in the REX app regardless of whether the headset controls are enabled or disabled.
6 votes -
1 vote
-
Synchronize DND setting across App and Mitel 480
We formally request that RingCentral enhance the synchronization of the Do Not Disturb (DND) feature upon activation from the Mitel 480 device. This improvement would significantly optimize our communication processes and ensure seamless integration between our systems.
DND on Phone to DND on App: When a user presses the DND key on the Mitel 480 desk phone, the RingCentral platform should immediately recognize the change and update the user's presence and call routing status to "Do Not Disturb" across all associated softphone applications (Desktop, Web, Mobile).4 votes -
Option to use the same email address as a username login for multiple user extensions
Option to use the same email address as a username login for multiple user extensions
1 vote -
Display Inbound/Outbound Icons for Each Line in Expanded Call Log View
Display Inbound/Outbound Icons for Each Line in Expanded Call Log View
Current Behavior:
In the Call Log Report, inbound and outbound call icons (small phone icons displayed under the Type column) currently appear only on the first line record when a call entry is expanded. The subsequent lines in the expanded view do not display the icons.Requested Enhancement:
Customers would like the inbound/outbound icons to display on every line within the expanded call log view, ensuring consistent visual indicators across all call segments or details.1 vote -
ability to modify Voicemail options after caller leave a message
ability to modify Voicemail options after caller leave a message
for example remove mark as urgent option in voicemail prompt3 votes -
Adjustment to Service Level Threshold Timing in Call Queue
Please adjust the service level threshold to activate after the 30-second greeting in the call queue? Currently, the threshold timer starts during the greeting, and we’d like it to begin counting only once the greeting has finished.
1 vote -
Request for Daily Average Call Data (Weekdays Only) in Analytics Report
After downloading the 3-month call data from Analytics for a call queue group, the report currently only provides the overall average number of calls for the entire 3-month period. However, I’d like to review the average number of calls per day, specifically for weekdays (Monday–Friday).
Could you please help update or provide a revised report that includes:
The average calls per weekday, and
(If possible) a daily breakdown excluding weekends.
1 vote -
Removing "Workspace" from RC app
It is not possible for an individual user to completely remove the "Workspace" feature tab from the RingCentral app interface. The tabs shown in the main navigation bar are a core part of the app's design and functionality, and there is no direct setting to hide or disable the "Workspace" tab itself.
2 votes -
Get more integrations for interactions like Giphy
Get more integrations for interactions like Giphy
1 vote -
ncrease MMS Size Limit for Messages to AT&T Numbers or Add Workaround
Summary:
Customers are experiencing MMS delivery failures when sending media files larger than 1 MB to AT&T numbers. The issue stems from AT&T’s strict MMS size limitation.Request:
Collaborate with AT&T to increase their MMS size limit (currently 1 MB) to match other major U.S. carriers (3–5 MB+).
orImplement a RingCentral-side workaround, such as:
• Automatic media compression before sending.
• In-app alerts when MMS exceeds carrier limits.
• Option to convert oversized MMS into shareable URLs.
Impact:
Reduces MMS delivery failures and related support volume.
Improves customer experience and reliability of RingCentral messaging services.
Priority:
High – Affects…2 votes -
OneNote HyperLinks
Copied links from OneNote automatically generate a hyperlink in the messages window. However, when you click the link to open, you are not redirected to OneNote from the link. Instead you have to copy the link and paste it into a web browser to be redirect to OneNote.
1 vote
- Don't see your idea?