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10404 results found

  1. ability to set up 1 recepient for group sms

    customer wanted to have a feature where one of the recipients responded back to group sms only the sender will be able to view it

    3 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  2. Enable Toggle Between Original Caller and Transfer Recipient During Warm Transfer on Desk Phones (Yealink T46U and Similar Models)

    Current Behavior:

    When a user initiates a warm transfer, they:

    1. Answer a call from a caller.
    2. Dial the extension of the intended transfer recipient (Ext. B).
    3. While waiting for Ext. B to answer, there is no way to toggle back to the original caller without canceling the transfer attempt.

    After Ext. B answers the call:

    • The original caller is on hold.
    • Ext. A can either complete the transfer or cancel it.
    • There is no option to put Ext. B on hold and return to the original caller before completing the transfer.

    Requested Enhancement:

    Introduce functionality to allow the transferring…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  3. Paperless Invoice

    Can ringcentral automatically email your bills to me so I don't have to download pdf in billing section?

    As of now, RingCentral does not offer an automatic email feature for sending billing invoices directly to your inbox. All billing communications are sent exclusively to the email address listed on your account's Billing Overview page. To ensure you receive all crucial billing information, updates, and notifications in a timely manner, please review and update your billing contact information accordingly. Alternatively, you can manually download your invoices from the Billing section of your RingCentral account and forward them to your desired email…

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  4. exchange diversion

    Calls are forwarded blind to an external number with the originating number and the incoming user's caller ID in the packet header.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  5. Option to Clear Password History or Allow Previous Password Reuse

    Currently, users are unable to reuse any of their last five passwords when changing their RingCentral credentials. While this is a helpful security feature, some users prefer to use a previous password for consistency and ease of recall. We suggest adding an option for admins to clear a user’s password history or allow password reuse after a certain period. This added flexibility can reduce support requests and improve the user experience without compromising overall security.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Automated callback tracker

    Ability to view the missed calls that agents already called

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  7. Would like to set the Site Name for numbers in Vault

    I want to label the numbers in storage so when my staff search for a number for a new staff they can choose the site they are going to be working for.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. RingCentral App doesn't make any attempt to handle those carrier restrictions for MMS limit

    RingCentral App doesn't make any attempt to handle those carrier restrictions.

    Some of the carriers apparently lowered their size limits but RC App still on 1.5 MB Limit
    Users will think that 1.5 is the limit but with other carriers it only allows 1 MB.

    Requesting for a feature wherein RingCentral App will automatically detect carrier MMS limit so users would be notified if the file being sent to another carrier is exceeding the limit regardless if they update their limit.

    3 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Notifications of failed SMS/MMS for the receiving carrier

    We want to have notifications of failed SMS/MMS messages if they are too large for the receiving carrier

    5 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. turning off advertisement for AI

    Turning off advertisement for AI in RC App. Customer don't want to receive ads for this new feature because it interrupts their works. Most of the time the said advertisement is looping.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Downloading AI Transcript in Bulk

    Ability to download AI Transcript in Bulk

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  12. Have numbers show up as "From" on RollOver calls.

    When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.

    28 votes
    New  ·  9 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Setup Corporate Directory by Password for BYOD Other Phones

    Setup Corporate Directory by Password for BYOD Other Phones

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  14. assigning presence 3rd line key same extension yealink T54W

    Ability to assign the 3rd line key of the presence to the same extension using T54W Yealink

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  15. Preview pasted image in SMS Texts!

    When we copy/paste a screenshot or image into an SMS Text thread it just shows "image.png" and we have no way to confirm if it is the correct image sent to the correct customer/person. We deal with sensitive financial information and this risk bears great consequence for us. Please make a way to see the image that is being pasted into the SMS thread!!

    5 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Ability to display the company name of the caller for incoming call

    Ability to display the company name of the caller for incoming call

    3 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  17. Customize the call length filter under Performance Reports - Analytics or Reports - Call Logs in Admin Portal

    We need the option to customize the call length filter. For example, filter all the incoming and outgoing calls that are more than 5 minutes.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Disabled Zero dialing on specific extensions, Message only Extension

    Add a setting or toggle on/off where zero dialing is specific to Messages only extension or any extension not for company wide.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. option in the app that allows GLIP administrators to toggle the visibility of call queue groups in the SMS contact list

    Currently, call queue groups are displayed in the contact list when users attempt to send an SMS and browse their contacts. We want to prevent these groups from being visible to users while sending SMS or browsing contacts for SMS, but still maintain their availability in the company phone directory. We would like to add an option in the app that allows GLIP administrators to toggle the visibility of call queue groups in the SMS contact list, while ensuring they remain visible in the company phone directory.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Incoming calls should play a ringtone when the Poly desk phone is on an active call

    Provides the option to choose between a beep sound or a ringtone for incoming calls while you're engaged in an active call.

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?
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