10970 results found
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Logs or details for Account Lockouts in RingCentral Admin Portal
Access the following information for the RingCentral admin portal:
Logs or details for Account Lockouts
2 votes -
Disable AI and remove AI buttons in the RC app
We are a school, and the AI notes and AI features are creating legal issues with the educational services we provide. We need to disable the AI notes and features from our account and have an option to remove the AI transcription buttons in the RC app.
3 votes -
RingCentral Meeting Update
We understand that RingCentral Meetings has now transitioned to RingCentral Video as the primary meeting platform. However, we believe it would be beneficial for administrators and users to retain the option to switch between RingCentral Meetings and RingCentral Video within the Admin Portal.
Our team still prefers using RingCentral Meetings due to its familiarity and certain features that align better with our workflow. We hope that customers can be given the flexibility to continue using RingCentral Meetings where needed, rather than being required to fully migrate to RingCentral Video.
Additionally, if RingCentral Meetings is to be fully deprecated, we recommend…
1 vote -
Ability to received email notification for failed SMS.
Does RingCentral have the ability to send an e-mail notification to the user if a SMS message fails to send? I see where the user can be notified if a SMS is received.
7 votes -
Direct call waiting functionality
Direct call waiting functionality that silences the audio of a second incoming call during an active call, allowing customers to stay connected without interrupting the current conversation
2 votes -
Give the user the ability to turn off call queue for each queue when in multiple call queues.
We have users that belong to multiple call queues. There is only one option to turn off the ability to receive calls from a call queue. It kills all calls to all the queues instead of giving a choice. We would like the user to be able to turn off each call queue when not needed.
1 vote -
performance report excluding weekends
Customer created a Dashboard from Performance Report, and would like to Exclude weekends when they pull up the report. Being unbale to exclude weekends on a monthly report really impacts averages and data
2 votes -
Bunching Archived Texts & Better Formatting
Currently the SMS archiving is mediocre at best. It archives into a selected provider like Google Drive & each text is saved individually in a notepad (unless using a 3rd party integrated archiving solution). In the financial services industry this completely misses the point of archiving. SEC/FINRA standards require an archiving solution that is not editable. It would be really nice to have it saved even as a PDF with clear meta data saved (time stamp, numbers texting, etc.). Along with that, bunching all texts into one PDF that is archived at the end of the day. Meaning if I…
1 vote -
Archive Intel Integration Including Everything
It would be terrific if an integration with Archive Intel could be better than SMS archiving only. It would be nice to be able to have them be able to archive all teams messages, faxes, and other communications. The SMS archive is already great.
1 vote -
Team Message Archive
There needs to be a much better solution for downloading teams messages. The only option is in the settings and it will download as a .json. Completely useless format for us. Especially since it does not actually archive images/files that are shared. There also needs to be a better option to download all images & files versus right now, its only one at a time. The current archiver for whatever reason, currently does not archive this and that is a complete oversight. Especially for the financial services industry. And to give 3rd party companies easier integration access to this data…
1 vote -
Create Tasks, Notes& files etc for calls
Offer notes/notepad, tasks, files etc for the calls/ call log just like theyre available in the messages. Just copy it and make it available for calls
2 votes -
Include Earbay Headsets to the list of recommended headsets
Please include Earbay Headsets to the list of compabile headsets for the RingCentral application.
2 votes -
HUD Active call direction (Incoming/Outgoing)
Please find below the snapshot from the HUD section:
Call highlighted in the RED rectangular box is showing an incoming call as it is still ringing and has not connected with any agent. Once this call is picked by any agent, it will show as an "active call" and will not display the direction of the call (incoming or outgoing).
The call highlighted in the BLUE rectangular box is an active call with a call duration of 02 minutes 13 seconds. By looking at this HUD display, We cannot find out if the was incoming or outgoing.
It will be…
1 vote -
Set RC app as floating app
A feature in which the Ring Central app will float on PC on top of other apps
2 votes -
Block Robocalls per site
Customer wants to have the ability to block robocalls per site.
4 votes -
Show Original Callers Number in Caller ID when External numbers transfers a call to RingCentral
The ability to show originating Caller ID not just internally but also to external numbers.
1 vote -
Disable users making calls or texts outside of TCPA hours
We would like to request a feature that allows administrators to restrict users from making outbound calls or sending text messages outside of TCPA-compliant hours (typically 8:00 AM to 9:00 PM local time of the recipient).
This feature would help ensure compliance with the Telephone Consumer Protection Act (TCPA) by preventing accidental outreach to contacts during restricted hours, reducing legal risk and improving customer trust.
Implementing this feature would significantly reduce the risk of TCPA violations and support responsible communication practices across the organization.
4 votes -
Ability to Customize Header Name for Fax Email Notifications
Description:
Currently, when sending a fax using a company number, the fax email notification displays the main super admin’s name instead of the actual user who sent the fax. However, when sending a fax using the assigned individual's phone number, the email notification correctly displays the sender’s name.Issue:
Fax notifications sent via the company number always show the super admin’s name as the sender.
Fax notifications sent via assigned user numbers display the correct sender name.
Requested Improvement:
Allow customization or dynamic updating of the email header for fax notifications so that the sender name reflects the actual user…1 vote -
Pickup a single users call
I would like to have the ability to have multiple users punch in a code or similar so when the receptionist steps away, another (any) user can pickup an incoming call to the receptionist without having to wait for a queue.
2 votes -
Add Dial In Number in Conference Call for Tees, Alberta
Please add 1-587-316-4436 for Tees, Alberta. The only option in the Conference Call is Edmonton, Alberta. The customer used 1-587-316-4436 before as their Call In Number, but suddenly it stopped working and is no longer the Dial In Number in the Conference Call.
4 votes
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