13226 results found
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Option to remove the required timestamp and comment with ACE Scorecards
Option to remove the required timestamp and comment with ACE Scorecards
1 vote -
Allow managers the ability to sort call recording library by extension (and/or user) who answered the call.
Allow managers the ability to sort call recording library by extension (and/or user) who answered the call.
1 vote -
Fax Delivery Confirmation Status
Please add a clear delivery status to this page confirming that the fax was successfully sent and received by the recipient. This information is needed on the confirmation page for recordkeeping purposes.
2 votes -
In workflows, add an action to send callers straight to voicemail based on criteria.
I'd like to screen calls based on if they have a contact record, and if so, certain criteria on that contact. If the caller doesn't meet that criteria, send them straight to voicemail.
1 vote -
Call Queue Templates: Multiple SMS Recipients
Under Call Queue Settings in Templates — a new feature that lets you configure SMS recipients for selected call queue groups directly from the template.
- This makes it easy to assign the same SMS recipients to multiple call queues at once, instead of adding them one by one on each call queue group extension.3 votes -
DTMF / Keypress Fallback to Human Representative in AI Receptionist
DTMF / Keypress Fallback to Human Representative in AI Receptionist
Ability to set up key presses within the AI receptionist so that customers who do not want to speak with an AI can press a key to be routed directly to a representative.
4 votes -
Ability to use the direct number of an extension as an outbound caller id for all the users.
Ability to use the direct number of an extension as an outbound caller id for all the users.
2 votes -
Default Holiday Schedule for Sites and Call Queues
Create a default holiday schedule for Sites and Call Queues for most major holidays in the USA.
Shouldnt be a reason why we have to create a custom call handling schedule each year for something minor like Holidays.
1 vote -
Speech-to-Text homophone improvement for AIR
Recently when someone says "Maine" the AIR is interpreting it as "Main" and offering to transfer to the main line. I've added "Main" as a context trigger for "Maine" but is there a way to create a custom rule so that the main line isn't an option at all when someone says "Maine"?
2 votes -
Received delegated voice mail should be allowed to be forwarded to other user extension in RingCentral App
Delegated users can now see voicemail in the RingCentral App for delegated line. However, it still cannot be forwarded to a different user extension. As of this time, the Forward option is in the option but not working.
5 votes -
Separate Call Queue and Direct Call Routing
Ability to configure different devices based on the type of incoming call.
Current Requirement:
The customer would like the ability to have:Call Queue calls: Ring only the user's desk phone.
Direct calls to the user: Ring only the user's RingCentral mobile app.
Requested Functionality:
Provide a configuration option that allows administrators to define which endpoint should ring based on whether the incoming call is from a Call Queue or is a direct call to the user.Business Need:
This would allow users to distinguish between queue-related calls and direct calls, while ensuring that each type of call is routed…1 vote -
Call Handling Layout Customization in New Admin Portal
Product / Area: Admin Portal – New Call Handling Service Layout
Core Feature Request
The customer is requesting specific layout and workflow options—currently available in the legacy interface—to be natively supported within the New Call Handling Service layout.Desired Functionality
Layout Adaptability: Integrate the key visual and structural elements of the legacy Call Handling view into the New Call Handling UI, allowing administrators to toggle or customize views based on preference.
Feature Parity: Ensure all call-flow workflows (specifically screen/greeting setups, call forwarding paths, and hold music management) maintain the intuitiveness of the legacy view while running entirely on the new…
2 votes -
Allow to add email notification without needing an extension
Subscribe by email to RingCentral status notifications without needing an extension
2 votes -
Access with making phone calls on unactivated extension
Customer wanted to have option to use unactivated extension with a deskphone to receive/make phone calls.
2 votes -
Archive chat groups in Ring Central app
I would like to have the ability to archive a chat group so that it cannot actively be used, but we don't lose the chat history. All archived chats should be able to be searched and be available to look up data, but not be able to post new messages in an archived chat group.
1 vote -
google drive share
With the new restrictions on global document sharing, it has become vital for RingEX to propose an option to share google drive documents automatically in group conversations.
UC1: A team member pastes the link to a gdrive document. RingEX automatically detects that some group members do not have access. It proposes a share button with the aliases of the first 2-3 people who do not have access to the document.
UC2: user clicks the Share button -> document shared with all the members of the group.
UC3: User receives out of band notification stating if the share succeeded or not.…1 vote -
Message Data Export on ringcentral free account
Allow Super Admins on free accounts to export message data, eliminating the implicit requirement for a paid plan.
Current RingCentral documentation states that exporting message data requires Super Admin privileges. However, it does not explicitly state that this functionality is restricted to paid accounts.
Admin and compliance visibility should not be gated strictly by account tier when administrative rights are already present. Providing basic data export options to Super Admins on free accounts—even with standard rate limits or basic formatting—would greatly improve transparency and administrative control.
1 vote -
Separate tab for answered elsewhere calls in RingCentral app
Separate the Answered elsewhere call queue calls from the Missed call list on the RingCentral desktop and mobile app to avoid confusion.
2 votes -
Ability for AU DLs number to support SMS
Ability to convert AU digital line numbers for use as mobile numbers to support SMS/texting.
1 vote -
Disable a users from dialing a number
There should be an option for the phone system to block a number from being dialed by the users
1 vote
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