12537 results found
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Block Inbound calls from PSTN for certain phones
We have a number of phones that should not accept calls from the PSTN but can be dialed internally. I do not see a way to do that from the portal.
3 votes -
Decouple "International Calling" and "Domestic Calls" in Custom Roles
Decouple "International Calling" and "Domestic Calls" in Custom Roles
10 votes -
Notification for Changes Impacting Custom Rules in the main line
request an enhancement within RingCentral that provides proactive notifications or warning alerts whenever a user disables, modifies, or updates a configuration that may impact existing custom rules for the main line.
1 vote -
Call Queue Display Settings
To have the ability to apply a specific Display Settings for a single or multiple user extensions.
13 votes -
Add an “All” or “Unread” view option at the folder level in RingCentral Glip
Please add the ability to choose “All” or “Unread” at the folder level in RingCentral Glip.
Right now, users can filter conversations by “All” or “Unread,” but that setting applies more generally. It would be helpful if each folder could have its own view preference.
This would allow users to keep folders for daily conversations expanded for quick access, while keeping other folders focused only on unread conversations that need a response. It would make Glip folders more flexible and better suited to different communication workflows.
1 vote -
Improve Fax Service Compatibility with Special Characters and Emojis in User Extension Names
We would like to request an enhancement to improve the compatibility and validation handling of special characters, Unicode symbols, and emojis within user extension display names, specifically for RingCentral Fax services.
In a recent support investigation, outbound fax functionality consistently failed for a user who had an emoji included in their extension display name. After removing the emoji and refreshing the user session, outbound faxing immediately resumed normal operation.
While emojis and Unicode characters are generally accepted in user profile names across the platform, certain backend fax services or integrations may not fully support these characters, leading to unexpected service…
2 votes -
Alphabetical Order Contacts Deskphone
Customer wanted to have an option where they can set up an alphabetical order in the Comapny Contacts/dial by name directory without having to access the LDAP of yealink . Like the Dial by Name directory/Contacts would sync to the yealink device. It is too much of a hassle to access each device just to set up a LDAP that's start with the first name.
1 vote -
There should be the ability set the firmware update schedule for all phone so it does not interrupt business operations.
There should be the ability set the firmware update schedule for all phone so it does not update . I have had phones reboot often in the middle of my work day for all my phones to do updates
3 votes -
Please provide volume control on periodic tone on outbound recorded calls
The current volume level of this beep tone completely disrupts the call. We need access to reduce the volume.
1 vote -
Reduce Ring Interval Duration from 5 Seconds to 3 Seconds
Request to add an option to reduce the call ring interval from the current 5 seconds per ring to 3 seconds per ring.
This would allow organizations to configure faster ring cycles for improved perceived responsiveness, especially in high-volume or customer-facing queues, while still retaining the existing 5-second default for standard use cases.
2 votes -
Make call logging like before where the account we are click-to-dialing from logs the call automatically rather than us having to manually p
Make it so the calls logging are automatically logged from the account we are click-to-dialing from like before rather than each call having to be manually logged with a Person and Location account in Salesforce. It's rather tedious to have to manually choose the account even though it's the one we are in and dialing from.
1 vote -
Ability to Hide Contact Center Tab for RingCX Supervisors in the RingEX Service Web
We would like to submit a feature request to provide administrators with the ability to remove or hide the Contact Center tab in the Admin Portal, even when the user is assigned a Supervisor role in RingCX.
Currently, users with Supervisor permissions automatically have visibility of the Contact Center tab. There are use cases where organizations want supervisors to retain specific RingCX permissions while restricting access or visibility to the Contact Center section within the Admin Portal for operational simplicity and cleaner navigation.
2 votes -
"Mute All" Control for Hosts and Moderators of Conference Calls/ Video Meetings
The requested "Mute All" functionality will provide hosts and moderators with a decisive tool to manage large-group acoustics. This feature will allow the session lead to silence every participant microphone simultaneously, ensuring that the transition into the formal discussion is instantaneous and professional.
By implementing this global command, the platform will effectively shield presenters from the distractions of unmuted lines and unpredictable background noise. It will serve as an essential moderation layer, allowing the host to command the floor without the manual overhead of auditing the entire participant list for "noisy" connections.
How It Will Enhance the User Experience
One-Click…4 votes -
Ability to change Company name in the fax cover page every time I send faxes
I have 4 companies that I need to send faxes from but I'm using just 1 fax number. I need to toggle company name or have options to change it
2 votes -
Export Deskphone Information
We’d like to request a feature that allows administrators to export a complete inventory of all phones in the account, regardless of phone type. This would include Limited Extension phones, Hot Desk phones, User Phones, Unassigned phones, and any other device categories.
Having a single export that includes all device types would greatly help with auditing, inventory management, and administrative reporting.
Thank you for considering this enhancement.
4 votes -
Real-time Email/SMS Notifications for Call Queue Booster Callback Requests
Currently, the Call Queue Booster allows customers to request a callback, but staff are only notified via a visual asterisk on physical desk phones when an agent becomes available. There is no real-time email or SMS alert sent at the moment the callback is requested.
Support teams who are mobile or not sitting at a desk cannot track pending callbacks. This leads to missed customer follow-ups and a lack of a "paper trail" for prioritizing urgent requests.
Add a toggle in the "Voicemail & Notifications" section of Call Queues to "Notify via Email when a Callback is requested."
24 votes -
Display Original Caller ID of Forwarded calls to Voicemails Instead of the Forwarding extension
We have Voicemails that get forwarded to different departments but when they get forwarded from one extension to another is shows that the extension number as the callerID. We want the forwarded messages to show the original callerid of the person who left the voicemail.
2 votes -
Support for Pause-Based Extension Dialing (,,) in RingCentral Click-to-Dial / Teams Integration
Currently, when dialing our main company number from RingCentral (or Microsoft Teams) using a pause format such as 5087719400,,2305, the system does not automatically pass the extension. The call remains at the main IVR and does not route to the intended extension.
However, the same dialing method works correctly when calling from a mobile device, where the extension is processed as expected.
Click-to-dial is enabled in RingCentral settings, so this appears to be a limitation in how pause/delay dialing and extension handling is processed within RingCentral/Teams.
We would like this functionality to be reviewed and considered for future enhancement so…
5 votes -
Repeat Caller Identification with Dynamic Call Routing
Enable RingEX platform to identify repeat callers based on caller ID or call history and allow dynamic call handling or routing changes when a repeat caller is detected.
Expected behavior:
- System detects if an incoming call is from a previously seen number
- Mark caller as “Repeat Caller”
- Allow configurable routing rules such as:
- Route repeat callers to a priority queue or specific agent
- Apply different IVR or call handling logic for returning callers.5 votes -
Include Internal Company Directory Information in User List Download Report
I would like to submit a feature enhancement request for the RingCentral Admin Portal "Download User List". Currently, the exported user list provides standard account and extension-related information; however, it does not include internal company directory attributes that are commonly used by administrators for operational management and auditing. Admins needs to check each user extension to view or change the option "Include User in Company Directory".
Would like to request the inclusion of field or column for "User in Company Directory" when downloading the user list.
Business Justification: Including these fields directly in the export would significantly improve administrative efficiency.…
5 votes
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