11971 results found
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Allow Site Numbers to Be Used as Dialed Numbers in User-Level Custom Rules
Currently, user-level custom rules do not allow site numbers to be used as the “Dialed Number” condition. This limitation prevents customers from creating flexible call handling rules that differentiate between calls routed through a call queue and direct calls.
At present, achieving this behavior requires reassigning the site number as a Company Number, which may not be feasible for all scenarios.
Request: Enable site numbers to be selectable as a “Dialed Number” condition in user-level custom rules to allow more granular call routing and custom call handling options.
2 votes -
Show link preview on SMS
Ability to show link previews on incoming/outgoing SMS
2 votes -
Allow line key/soft key customization for Poly Edge Series phones via Admin Portal
Currently, soft keys on Poly Edge phones, such as DND, are not adjustable and are set to a fixed configuration. It would be helpful if it could be customized/arranged like other phone models in the Admin Portal.
2 votes -
Audit Trail Logging for Site‑Level Caller ID Changes
Audit Trail Logging for Site‑Level Caller ID Changes
Requesting enhancement of the RingCentral Audit Trail to include site‑level Caller ID changes, such as modifications made under individual multi‑site configurations.
Current Behavior
The Audit Trail currently logs Caller ID changes only at:The company-level Caller ID Name settings.
The extension-level Outbound CallerID settings.This is documented in the Audit Trail change tracking matrix, which shows that Caller ID changes under Company Info (within a site) have exceptions and are not fully logged, while company-level Caller ID Name is logged. [university...entral.com]
As a result, when an admin updates the Caller ID for…4 votes -
Use RingCentral number for Zelle
Allow me to use RingCentral number for Zelle so I can accept payment.
2 votes -
Audible tone on connect
When the call is connected and neither the caller nor the callee says as word and you hear silence, you are not sure if the call is established or not - because the line is silent due to whatever reasons, e.g. often the headset is not yet ready.
To be aware for all parties that the call is in progress please add an option that allows to play a tone on connect, similar to the play tone on disconnect.2 votes -
Call waiting to Call queue
Ability to automatically transfer a call from the call waiting of a user extension to a call queue when a member becomes available.
1 vote -
Using a Shared RingCentral Number While Displaying the HubSpot Contact Owner as Sender
We wants to use the RingCentral number assigned to extension 1 to send SMS messages through a HubSpot workflow. However, instead of showing the extension 1 as the sender, they want the message to appear as if it was sent by the HubSpot/Sales contact owner.
1 vote -
Feature Inbound calls directly to a SIP trunk feature
We have a customer requesting a feature that allows inbound calls to be routed directly to a SIP trunk.
4 votes -
"Auto-Join" / Analog Parallel Line Emulation for W70B/W76P
I am requesting a feature for the Yealink W70B base station (W76P package) that emulates legacy analog "parallel line" behavior.
if Handset A is on a call, Handset B sees the line as busy. We need it set to Auto Join or possibly to set a softkey to join ongoing call that can easily be seen by any user/s.
2 votes -
disable call recording notification
would like to have an option to received a notification on the email if the call recording was turned off or if someone turned it off.
1 vote -
App Call Display
Display all active calls on the RC app dial pad.
Show line keys corresponding to each active call, making it easier for customers to switch back and forth between calls.
9 votes -
Implement a "check sync" feature where the server sends a command to the device to trigger a restart
When we swap phones to another user in the Admin Portal the phone is not coming up with the new users information. It is basically saying there is no user assigned. We have tried this multiple times. Hoping support can help work this one out.
1 vote -
Receive RIngCentral video recording attachment to my email
I want to recieve the RingCentral video recording to be automatically sent to my email.
1 vote -
RingCentral app access restriction by geolocation
We would like to have the option to block users from accessing RingCentral outside the office network.
3 votes -
speech-to-text
Customers are requesting a speech-to-text (voice dictation) feature in the SMS interface. Before sending an SMS, users should be able to click on a microphone icon, speak their message, and have the system automatically convert the speech into editable text. Users can then review and edit the text before sending.
6 votes -
Make the Status field work
Make the Status (Presence) work. It never has.
If someone isn't running the Windows app, they show offline, even if they have a desk phone and/or the smartphone app.
If someone has the Windows app running, they will show available, even if it is outside their work hours and you have no hope of reaching them.
If someone shuts down their computer to go home at the end of the day, they will show offline, rather than unavailable because the status doesn't have any regard for work hours.
If someone is inside their work hours and have a desk phone…
3 votes -
Trigger screen pop when customer answers Deskphone call in RC App Connect
We use our deskphone to make and receive calls. We would like incoming call to pop up automatically in Redtail so the advisor or I can make a quick note.
1 vote -
Restrict the User from inviting External Guest
We have an admin requesting a feature that would allow them to block or restrict users from sending invites or inviting external guests.
2 votes -
Stay recorded while moving your call to another device on the same extension.
Keep recording even if you switch phones during the call with the same extension number
1 vote
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