9343 results found
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Marked as safe
Marked as safe text message using this app
1 vote -
Remove agent's visibility that their calls are being monitored in HUD
Agents are seeing in HUD that their calls are being monitored. We request to have the option to hide or remove agent's visibility that they are being monitored as it defeats the purpose of call monitoring.
1 vote -
Feature Request : Have option to Use the Primary number of the extension as the Contact Phone number
Feature Request : Have option to Use the Primary number of the extension as the Contact Phone number
Details : At the moment the contact phone on the user details is not allowing the Primary number of the extension to be its Contact Phone number. Every time it is saved it will say number not valid
Current behavior : when saving the primary number as contact phone it gets error Please use a Valid number
Brand : BT Business
1 vote -
Settings to Avoid International Call Charges on Your Mobile App
Settings to Avoid International Call Charges on Your Mobile App
Settings on mobile app to ensure to do not incur costs for international calls
Hi. I've enabled international calling using the admin console. I wanted to check that using the mobile app wouldn't result in call charges as per guidance at
https://www.ringcentral.com/gb/en/blog/ringcentral-answers/international-dialling-codes/
?
Is there any setting on our iPhones or Samsung phones we need to change in order to ensure we do not incur costs for international calls ?
2 votes -
To show the date deleted for faxes
Customer looking for a feature for deleted fax - to show the actual date when the fax were deleted in the folder for Deleted Items
2 votes -
Turn off Security Notice from RingCentral
Can we stop automated emails from service@ringcentral.com regarding Security Notice from RingCentral?
1 vote -
Ability to call back anonymous caller ID
User is on the phone with their customer using an anonymous caller ID but the call suddenly got disconnected and they do not have an option to re-dial the number as it is showing as 'anonymous'. User would like to have an option to see the number or at least be able to call them back to continue with their business conversation.
1 vote -
Do not show the name of the user who answered a call from the queue
Wanna have option to not show the name of the user who answered a call from the queue on the app.
1 vote -
Logs for checking user settings
A feature in web portal to view all user extension settings in a logs type format
2 votes -
Translate abbreviations in voicemail to text as abbreviations only
Translate abbreviations in voicemail to text as abbreviations only. For example, it generally translates "PA" to Pennsylvania, which is not what we intended.
2 votes -
SMS Logs on CharterEnt with RingCentral
It will be helpful if the customer are able to view SMS logs on their CharterEnt(Spectrum) with RingCentral account
1 vote -
Custom Rule for Internal Transfer
The customer is requesting a custom rule for internal transfer calls. They would like this rule to bypass the call forwarding settings currently configured in the user extension for internal calls.
1 vote -
Move Extension number to the right side of the phone display
Transfer Extension Number to the different display of the deskphone
1 vote -
Toll-free Number as Caller ID for Outbound Faxes
When sending out faxes, the caller ID shows as (631) 676-1623. It should show the Toll-free number as the caller ID as this confuses the recipient of the fax.
1 vote -
On Demand Forwarding
Hello,
So a option that I see would help users who are not as tech savy.On Demand Call Forwarding, when my call queue is active for the office and I am the only user in the office today and I have to leave the office... there should be a option for me to press a code on the phone to auto forward the call queue to another location without typing any number or changing anything manually.
It should be automatically forwarding once the user presses on the deskphone for example *30 and all calls forward to my main office.…
2 votes -
Syncronize DND from Deskphone to RingCentral Service
Syncronize DND from Deskphone to RingCentral Service
1 vote -
Forward SMS to another user extension
Customer would like to forward all SMS of a user that no longer works on their company to a different user extension
3 votes -
Longer ring time for deskphone/softphone
Phones to ring MUCH longer than standard, up to 5-10 minutes. The current limit is 15 rings (75 seconds). Administering call queues or other workarounds is not scalable across 100s of potential extensions (the use case here is for a public sector healthcare project).
This would not be a good setting for all customers, but having a backend option for "Super long ringing" would be useful!
13 votes -
Check ALL users who have Automatic Call Recording (in Bulk)
Automatic Call Recording
2 votes -
Phone Call Code for Verification for Canada Account
A customer with a Canadian account would like the option to receive a verification code via phone call, rather than being limited to email only.
1 vote
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