12265 results found
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Support for True Color Fax Transmission
Feature Request: Support for True Color Fax Transmission
Summary
Allow users to send and receive faxes in full color, ensuring that color documents are preserved during transmission whenever both the sending and receiving systems support it.Description
Currently, when users send a fax containing color, the document is often converted to black and white or grayscale, even if the original file contains color. This limits the usefulness of faxes for documents where color is essential, such as charts, diagrams, marketing materials, or branded forms.Providing true color fax support would allow users to maintain the integrity of their documents and…
2 votes -
Allow Admins to Delete Analytics Data Before the 6-Month Retention Period
Feature Request: Allow Admins to Delete Analytics Data Before the 6-Month Retention Period
Summary
Provide administrators with the ability to manually delete analytics data before the default 6-month retention period when the data is no longer needed.Description
Currently, analytics data is retained for a fixed period of six months, and administrators do not have the option to remove this data earlier. In some cases, organizations may no longer require specific analytics data and would prefer to delete it before the retention period expires.Adding an option for administrators to manually delete analytics data would provide greater flexibility in data…
1 vote -
caller id information
I want to change the incoming caller ID to include:
Caller ID/name
Caller city, state
Caller's phone number
RingCentral phone number that is receiving the incoming call
RingCentral phone number Caller ID (Business Name)
All of these items should be fixed on the screen. Currently I have the incoming caller's phone number and my phone number showing when incoming calls are received. The phone numbers are scrolling and it makes it difficult to read in real time as calls come in.
1 vote -
Option to Automatically Record Calls Only After a Minimum Duration (e.g., Over 1 Minute)
Customers would benefit from having the ability to limit automatic call recordings to calls that exceed a specified duration, such as 1 minute or longer.
Currently, when Automatic Call Recording is enabled, the system records all calls regardless of length. This results in many recordings that are only a few seconds long, such as missed calls, wrong numbers, spam calls, or calls that disconnect quickly.
Adding a minimum call duration threshold before recording begins would provide several benefits:
Reduce unnecessary recordings from very short calls
Improve storage efficiency and recording management
Make it easier to review meaningful conversations
Reduce compliance…
1 vote -
311 extension
Allow users to use 311 as an extension user on the account.
1 vote -
Allow users to select their correct home country code in North America Accounts
My users in Chile, Argentina, Germany, and Denmark cannot select their home country code. I'm told this is because we have an account created in North America. I request for my international employees to be able to select their correct home country code.
1 vote -
Customizable Default Routing for Unassigned Numbers
Overview
Currently, the system is hardcoded to route calls made to unassigned phone numbers to the Admin Extension by default. While this ensures calls are not dropped, it creates manual overhead for administrators who prefer these calls be handled by a specific department or automated service (e.g., a Call Queue).User Requirement
The customer (Johnny) requires the ability to define a global routing rule for any phone number that holds a valid license but is not currently assigned to a specific user or entity. Specifically, he wants these calls automatically routed to a Call Queue rather than the Admin Extension.…
3 votes -
View SMS History of all users
The ability to view SMS History for all users, view the text messages, and make sure everything is in compliance, being that this is a company phone system.
5 votes -
Increase Direct Export Limit for Admin Portal Call Logs beyond 1,000 Rows
Currently, the "Quick Export" feature in the Admin Portal Call Log is hard-capped at 1,000 rows. For mid-to-large sized organizations, 1,000 calls can represent less than an hour of activity, forcing Admins to perform multiple, fragmented exports or navigate away to the Analytics "Delivery" settings for a background report.
Increasing this limit (to 5,000 or 10,000 rows) would significantly improve administrative efficiency by:
Reducing Friction: Allowing for immediate data analysis without waiting for an emailed report link.
Improving Audits: Streamlining the process for billing verification and high-volume troubleshooting.
User Experience: Providing a more modern, scalable reporting tool that matches the…
1 vote -
Call transcription Inquiry Trying to find if we could turn it on for individual users by an admin in BULK Expectation - Should have an opt
Call transcription Inquiry
- Trying to find if we could turn it on for individual users by an admin in BULK
Expectation - Should have an option in Admin Portal to enable Bulk enabling of transcription just like how CALL RECORDING is being enabled for users
- We want to be able to download the transcription - as an admin
Expectation - In call logs, aside of the call details and recording, there should also have a column for the call's transcription
1 vote -
CALLS to UC Phone numbers that are set as CCRN should show logs in RC/UC too
ALLS to UC Phone numbers that are set as CCRN should show logs in RC/UC too
This is working when numbers are cloud connect but not in numbers assigned as CCRN
Need to see the logs in reporting and analytics
1 vote -
Text messages Migration from old RC phone app to new RC app
It would be good to have the option to move the text messages from RingCentral Phone app (Old app) to the new RingCentral app. This will allow the customer to keep their text messages while transitioning to the new RingCentral Appliction
2 votes -
Transcripts when using a deskphone
When using a deskphone to make or recieve calls the transcripts should still be available
1 vote -
Ability to mask personally identifiable information (PII) in call notes and transcription emails
Ability to mask personally identifiable information (PII) in call notes and transcription emails
Use Case / Business Need:
Need to ensure that sensitive data is protected when call notes and transcriptions are sent via email.Desired Functionality:
Automatic or configurable PII masking in RingEX call notes and transcription emails.Clear instructions or interface within RingEX to enable this functionality.
Impact / Benefit:
Compliance with privacy and data protection requirements.Prevents exposure of sensitive information in emails.
Improves confidence in RingEX for handling sensitive communications.
2 votes -
Customer wants to use 2 different Main Number
Customer wants to have an option to use 2 different company main number at the same time on their RingCentral account and have 2 separate auto receptionist in 1 account.
1 vote -
Option to send a Message to another user or group in the account and tag it with a high-priority alert until the message is viewed.
This option is beneficial for important messages as it will continuously alert the other user or group.
1 vote -
headset remote desktop
Allow or expand the recommended headset and include the HX Gaming headset to work with the Remote Desktop app.
1 vote -
Customize Cisco deskphone's key lay out
Ability to customize Cisco deskphone's key lay out in the admin portal.
7 votes -
An option to set DND for 30 minutes or one hour for lunch break
So we don't forget to turn off DND
1 vote -
Ability to upload Ring Central logs when creating cases
The customer makes cases for calls dropping, but the attachments section won't allow them to upload the call debug log. These are not overly large and aren't call logs going back days. But a morning log with minimal calls in the logs. It would be simpler to upload them when cases are created, rather than waiting for an agent to respond and request them.
2 votes
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