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10968 results found

  1. Fax back option

    The customer would like to set up a fax-back option.

    The fax back option is when the caller would like to be prompted to request a document, which would be sent to the caller's fax number via the IVR or automated system.

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  2. Block IP Addresses when not from the RingCentral IP ranges.

    Automatically block IP Addresses when not in the following IP ranges:

    80.81.128.0/20
    103.44.68.0/22
    104.245.56.0/21
    185.23.248.0/22
    192.209.24.0/21
    199.68.212.0/22
    199.255.120.0/22
    208.87.40.0/22

    This is to avoid Phantom calls or SIP attacks.

    4 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  3. Feature Request: Option to Disable Name Display for Inter-RingCentral Calls

    We request the implementation of a new setting, likely within the Admin Portal, that allows an organization to disable the automatic display of a caller's name when the call originates from another RingCentral tenant.

    This feature should be configurable on a granular level, such as:
    Account-wide: A global setting for the entire RingCentral account.
    User-specific: An option to disable the feature for individual users or user groups.
    By Role: A setting that can be applied to specific user roles (e.g., agents, managers, etc.).

    When this setting is enabled, calls from external RingCentral users would only display the phone number, along…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  4. Call logs access fro all Call queue members

    All call recordings—whether inbound or outbound—are saved only under the user who answered the call, rather than being accessible to the entire call queue goup members. As these recordings are part of our compliance requirements, we’d like to know if there’s a way to make them available to all users within the queue.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. grandstream presence

    Customer is requesting for us to have a feature on how we can add the presence manually on the deskphone

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  6. Phone system admin and super admin has the ability to edit call recording settings. User admin should also have this ability, as it is also

    Phone system admin and super admin has the ability to edit call recording settings. User admin should also have this ability, as it is also part of a company admin

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  7. Live Call Text-to-Speech (TTS) for Deaf/Non-Speaking Users

    Request to support deaf users who cannot hear and cannot speak during live RingCentral voice calls. The customer wants the ability to type responses during the call, and for the system to read the text aloud to the hearing person on the other end of the line.

    This feature would allow:

    • Real-time Text-to-Speech conversion of typed messages by the deaf user.
    • Seamless integration with existing captioning/transcription features.
    • The hearing participant to hear the typed messages spoken naturally. Optional voice customization (male/female tone, speed).

    Why This Is Needed:
    - Improves accessibility for deaf and non-speaking users who still need to communicate…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  8. Exported SMS Log Should Have the Inbound SMS Recipient Name

    When you export SMS logs, while the recipient name always appears for inbound SMS on the Admin Portal, it is not showing on the exported file. It should' be consistent and it should always have the users' names.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Call forwarding to a specific site on another active RingCentral account

    It would be great if we could set up call forwarding to a specific site on another active RingCentral account, especially for customers who have more than one RingCentral account.

    1 vote
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
    How important is this to you?

  10. Complete Handoff after the Call is Merged

    I wanted to make sure that the customer and the other user is properly connected before I leave the call. Currently, when using the app, after I merged the call I cannot leave the line because all the line will get disconnected.

    Please consider feature enhancement, Complete Transfer after merged calls.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Add sessionID or RingEX callID as a parameter option in"Launch an external app or website"

    Add sessionID or RingEX callID as a parameter option in"Launch an external app or website".
    I like the option to launch an external website, and we already use this in RingCX, we can pass the UII in RingCX to map the call back to the call detail easily using the UII.

    RingEX does not have a similar function since it only allows you to pass customer info like phone # and name. If the agent talks to the customer multiple times it can be more difficult to map it back to the correct call record.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Add sessionID or RingEX callID as a parameter option in"Launch an external app or website"

    Add sessionID or RingEX callID as a parameter option in"Launch an external app or website".
    I like the option to launch an external website, and we already use this in RingCX, we can pass the UII in RingCX to map the call back to the call detail easily using the UII.

    RingEX does not have a similar function since it only allows you to pass customer info like phone # and name. If the agent talks to the customer multiple times it can be more difficult to map it back to the correct call record.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. A Contact Card or Virtual Business Card that can be sent

    Create a contact card or have a contact card feature with contact details that can be sent to others.

    5 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Allow SMS Blocking for Call Queues and IVR menu in the Admin Portal

    As a Super Admin managing our RingCentral environment, I need the ability to block unwanted SMS messages sent to call queue numbers. Currently, RingCentral does not support SMS filtering or blocking at the call queue level, even though these numbers are publicly exposed and often targeted by spam.

    Our main company number is assigned to an IVR, and our support line is routed through a call queue. While individual users can block SMS, this does not prevent spam SMS messages from reaching shared or queue-assigned numbers. This creates unnecessary noise and potential security risks.

    Requested Features:
    Ability to block specific…

    5 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Manual Opt-Out option for SMS in the RingCentral app

    RingCentral should provide the capability to manually opt out a number directly within the RingCentral app’s text tab and settings upon verbal request from clients or customers. This functionality would greatly enhance convenience for business owners and their customers by enabling them to efficiently and promptly process opt-out requests.

    13 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Longer Warranty for Deskphone Purchased in Ring Central

    3 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  17. Enable Merge calls when Deskphone Pairing is enabled

    Enable Merge calls when Deskphone Pairing is enabled

    The customer is requesting the ability to use the Merge Call feature while Deskphone Pairing is enabled. Currently, it appears that this functionality is unavailable or limited when the deskphone is paired with the RingCentral app.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Call Recording for Blocked Caller ID

    Calls are currently not recorded when the caller ID is set to “Blocked.” Enabling call recording for calls with blocked caller IDs would improve service reliability and ensure comprehensive call logging, supporting quality assurance and compliance efforts.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Ability to not save a voicemail

    If the voicemail is extremely short (2 seconds or less), our company occasionally receives bothersome bot calls that leave voicemails of that length. We would like to have an option, either from the user or admin side, to enable or disable this behavior.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Call Logging Based on RingCentral App Login Status

    RingCentral mobile app should be designed to generate call logs on a user’s personal phone only when the user is actively signed in to the app.

    If the user is not signed in to the RingCentral app, then no RingCentral-related call activity should be recorded in the phone's call log.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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