11458 results found
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Manager Queue Slider Option
I would like the option to "Allow Managers to Change Their Queue Status" in much the same way the option for members exists.
1 vote -
Create a group for mass texting instead of group text
Instead of large group texts where everyone can respond to each other we have an option of creating a large group that send individual texts to a mass group by a click of a button instead of entering every individual persons contact every time
2 votes -
Make RingCentral support phone number more user friendly
The support phone number is now significantly less functional than it was before with the addition of the AI receptionist. I tried calling about an open case, and after navigating to the support section of the IVR and putting in my case number, it was not able to find the case. Getting to this point already takes over a minute. It then transfers you to the AI receptionist, who is also not able to view any details on specific cases, which seems like it should be important if it taking calls for a technical support queue. It took me over…
2 votes -
Sync Fax Default Cover Page from Admin Portal to Desktop and Web App
Currently, the default fax cover page set in the Admin Portal only applies when sending faxes through the Mobile App or FaxOut feature. This request aims to extend that functionality so the same default cover page automatically applies when sending faxes via the Desktop or Web App, ensuring consistency and reducing manual setup.
3 votes -
BLOCK CONTACT
Be able to block contact in messaging
1 vote -
automatically enable 20 ports for Poly Rove B2 in Admin portal
I purchased Poly Rove B2 from RingCentral and it supports up to 20 ports. However, there are only 10 ports in the admin portal wherein I can assign users. Wants 20 ports to be automatically enabled in admin portal.
1 vote -
Caller ID for Auto Rceptionist
The caller ID currently displays “Auto Receptionist – Company Name.” The customer has requested to have the Auto Receptionist removed.
1 vote -
Third Party Expansion Module for Rental Phones
Ability to add third-party expansion module to rental phones.
1 vote -
Have the option to add background music to an IVR Prompt in the admin portal
Have the option to add background music to an IVR Prompt in the admin portal
1 vote -
Ability to Assign End Route of Call Rules to a Call Park Extension
The ability to route "If no one answers" or the call queue's "When maximum wait time is reached, send caller to" to a call queue park extension that can let the caller wait until someone is ready to pick up the call.
1 vote -
To have an option, to stop routing when an extension was dialed.
To have an option, to stop routing when an extension was dialed.
1 vote -
Text message templates
Hi, it would be great to have the ability to sort / Re - order the Text message templates.
1 vote -
Be able to receive verification code from MIcrosoft.
Receive Microsoft Verification Codes using RingCentral Phone Numbers
1 vote -
Option for Automatic Call Recording to Capture Hold Messages and Play Disclosures Anytime
Currently, Automatic Call Recording (ACR) does not capture audio that plays during hold time, such as wait messages or call disclosures.
We need the ability for ACR to record these hold messages—particularly when a disclosure message is played to inform callers that the call is being recorded. This ensures compliance and transparency when recordings are enabled.
Additionally, we would like to have the option to play the disclosure message anytime as needed, not just at the start of the call. This flexibility will help ensure the disclosure is heard at the most appropriate time while maintaining a smooth and compliant…
2 votes -
Group SMS for International Numbers
It would be very helpful to have a feature that allows users to send group SMS messages to international numbers. Currently, international texting works only for individual messages, and users receive an error when attempting to send group texts that include international contacts.
1 vote -
Ability to host SMS of a number that was ported out from RingCentral to different carrier.
Ability to host SMS of a number that was ported out from RingCentral to different carrier. Just like when we are opting out SMS feature to other carrier of number from us.
1 vote -
analytics call segments definitons or glossary
customer wants to have a definitions of terms or glossary on analytics for better understanding of the terms use on the dashboard
1 vote -
Sending video clip from the mobile app
Submitting this feature request on behalf of the customer who wanted to be able to send a video clip through MMS from the mobile app, since most of their users are not tied to a workstation during the day.
3 votes -
Keypad on ringcentral application to be sync on dial pad on desk phone
Keypad on ringcentral application to be sync on dial pad on desk phone
- Ability to press key on RingCentral Application/Web App that will sync with Yealink T46 and T48 physical desk phone while the phone is engaged with a call.1 vote -
Allow Admins the ability to schedule activation emails
It would be a nice feature to schedule activation emails for users that do not accept them right away. Currently we need to manually send them once the email expires. This would be easier if we could schedule a way to send them every Monday? Every Friday? Monday and/or Friday?
1 vote
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