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  1. TLS Being Flagged on Vulnerability Scan/ A vulnerability scan flagged our physical phones stating outdated TLS versions 1 and 1.1 are on the phones. Below is the message. Could you please assist with this?
    TLSv1 is enabled and the server supports at least one cipher.

    TLS 1.2 is working and the default. However, TLS 1.0 and 1.1 are still enabled on the handsets flagging it with a vulnerability. We were trying to get the outdated versions of TLS disabled.

    5 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  2. Customer should be able to sync or backup current and existing data even if RingCentral Archiver was just setup.

    As per cx, RingCentral should be able to retrieve existing data even the archiver was just recently setup.

    3 votes

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  3. Our Customer requested for a setup that should be available on a Call queue wherein if all members are on DND or is on unavailable status, calls should go straight to Voicemail without their customers having to wait for the maximum wait time before the call go to VM

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. for multiple extensions to use main number as their text id

    3 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  5. The ability to sync "all" interactions with a salesforce contract record whether the call was taken from the mobile, desktop or originated through Salesforce.

    1 vote

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  6. Please add templates to the RC app within Salesforce. This feature is enabled in the mobile app and desktop app. This is a missing piece. Additionally it would be nice to be able to have an sms module in Ring central to track all sms for a contact in Salesforce.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. At this point, the implementation of selecting multiple voicemails is very poor (pencil icon to enable checkboxes for selection). Why not use industry standards and allow 'Ctrl' or 'Shift' to select multiple voicemails?

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  8. The customer wants the option to delete multiple voicemail messages. Instead of using the pencil icon, they would prefer to delete messages by holding the "Control" key and highlighting the voicemails they want to delete, or by using a three-dot menu option to select and delete them.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  9. Since Grandstream deskphones are initially on manual provisioning, we would like the call waiting feature even though it is manually provisioned

    2 votes

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  10. I would like to add my software developer on the account with admin role that is read-only. I would like to request the addition of a "Super Admin" role with read-only access to settings and configurations. This role should allow users to view all settings and configurations within the system, but not make any changes or updates. The objective is to allow designated users (e.g., system auditors, compliance officers) to have complete visibility into the system's settings without the ability to alter them.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Customer would like to have an ability to where they can restore team that has been deleted accidentally

    2 votes

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  12. phone calls recorder

    1 vote

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  13. Few of the customers are requesting to disable overall AI assistant.

    6 votes

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    New  ·  2 comments  ·  Accessibility  ·  Admin →
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  14. Audit Trail for Yealink Desk Phones

    To track changes made on Yealink desk phones and identify issues affecting call queues, set up an audit trail. This will help you monitor and review any modifications that might impact performance.

    1 vote

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  15. It would be awesome if RingEx could provide an ability to show working hours so we dont need to keep updating status post which keeps changing.

    1 vote

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    New  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  16. I would like to have the capability where I would just skip the greeting and maybe press 1 to just leave a voicemail.

    1 vote

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  17. change main company number from voice and fax to fax only

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  18. We are using Ringcentral app for years now and Ringcentral contacts are sync with my Phone directory (Android phone) through google I have contacted Ringcentral technical support and I was walked through how to un- sync my Phone directory with Ringcentral however after the un-sync I need to remove 500 RC contacts on my phone manually, It would be helpful after the un-sync the data from RC will be removed from my phone directory or a way to do this in bulk from the RC app

    1 vote

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  19. Ability to receive faxes from an automated source or system

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  20. Ability to temporarily disable licenses so there won't be any billing implications while it is not used.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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