12537 results found
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3 votes
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Assign Message only extension to the automatic call recording
There's no feature to assign a message only extension to the automatic call recording. It would be better to have the option to listen to recordings on the call logs rather than going to the apps and listen to it one by one.
1 vote -
1 vote
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Enable the option to send callback requests to another call queue when maximum wait time is reached in Ring EX Call Queue Booster
If we don't get to the customer's callback request within the maximum wait time of 30 minutes we just get a missed call notification with no phone number to call the customer back, so that means upset customers who are still waiting on a callback. If we could successfully send the callback to a different queue instead of getting a missed call notification that would fix it. I do have the ability to set the settings to do exactly what I described but it does not work, it only gives me a missed call and never transfers the callback to…
1 vote -
Increase maximum wait time in queue to 60 minutes in Ring EX Call Queue Booster
Whenever a customer requests a callback and we don't get to the call within the call queue maximum wait time of 30 minutes the call just drops and we only get a missed call notification on our end. I tried dumping it into another queue when maximum wait time is reached but that doesn't work either, just the same result of a missed call.
1 vote -
Adding a date and time template to custom answering rules
We would like RingCentral to add an importable date‑and‑time schedule template to the Custom Answering Rules section (Auto‑Receptionist → General Settings → Site → Call Handling → Custom Rules → Edit Custom Answering Rules → Date & Time Schedule.)
The goal of this enhancement is to eliminate the need to manually enter each date and time range by hand. Instead, administrators should be able to import a schedule generated in Excel or another scheduling platform, allowing faster updates, fewer errors, and easier management of complex or recurring schedules.
1 vote -
Capability of identifying the language for SMS
Capability of identifying the language that the customer use via SMS. Especially if their clients has a different language. It would be more easier for them to identify what language does their clients are using.
6 votes -
BT Feature Request: Allow BT Phone numbers to be used on another providers forwarding system
BT Feature Request: Allow BT Phone numbers to be used on another providers forwarding system
Details : Currently, BT-provided phones numbers auto answers inbound calls causing phone calls to immediately follow and ring through the BT Cloud Work Call flow which causes the forwarding option of another provider to be bypassed
Expected Behavior: To allow the phone number to only be rung instead of auto answering the call which would mess the Call Forwarding of another phone provider
Brand : BT Business
1 vote -
Extend Message Data Export Date Range
Subject: Request to increase the 180-day limit for message data exports.
Current Limitations
Date Range Cap: The system currently limits message data exports to a maximum of 180 days.Format Restriction: Exports are currently only available in JSON format, which requires technical expertise to parse and read.
Requested Enhancements
Extend Date Range: Increase the maximum export limit to 365 days (or "All Time") to better support annual compliance audits and year-over-year reporting.Additional Formats: Introduce human-readable formats such as CSV or PDF to allow non-technical users to review data without external conversion tools.
Business Impact
Increasing the date range and…1 vote -
Enable Screen Sharing functionality in the RingCentral Desktop App even when the user is actively paired with a deskphone.
Screen sharing should remain fully functional in the Desktop App regardless of audio endpoint (deskphone, headset, or softphone), provided the user is already in an active session.
2 votes -
Add an option to enable or disable call waiting in call queue settings when all Line 1 channels on W70B and W56H handsets are occupied.
Add an option to enable or disable call waiting in call queue settings when all Line 1 channels on W70B and W56H handsets are occupied.
1 vote -
Option to Hide “Auto-Answer” Function in Roles & Permissions
Add a configurable option within Roles and Permissions that allows administrators to hide or disable the “Auto-Answer” function for selected roles.
2 votes -
Anonymous Incoming Call Information for Specific Users or Roles
Concept:
Introduce a feature that allows incoming call information (such as caller ID and contact details) to be hidden from selected users or user roles within a system.Description:
With this feature enabled, designated users or roles will not be able to view the caller’s identity when receiving a call. Instead of displaying the caller ID, the interface would show a generic label such as “Anonymous” or “Unknown Caller.”Additionally, this restriction would extend to call logs and history across all associated devices. Users with this limitation would not be able to access or retrieve caller identity information even after…
1 vote -
Custom AI Notes announcements should also be applied to inbound calls.
Requesting to have the ability to customize the AI Notes announcements for inbound calls.
1 vote -
Incoming call Recording Announcement in Canada
The customer would like to formally request that this limitation be escalated as a feature request or complaint, so that RingCentral considers adding a native option to disable the recording announcement entirely.
The customer also wants to clarify the legal context: She is located in Quebec, Canada. Under Canadian and Quebec law (specifically the Criminal Code of Canada, section 184(2)(a)), one-party consent applies to call recording — meaning that as a participant in the call herself, she is fully and legally authorized to record calls without notifying the other party. Therefore, the mandatory announcement is not required by law in…
5 votes -
Allow users to remove the guests they add or allow an Admin to adminster all users guests.
Users are allowed to add guests but not able to remove them. Users should be able to remove the guests they add or an Admin should have access to manage other user's guests.
1 vote -
Two or More Company Main Numbers Without Auto-Receptionist Dependency
Current limitation:
The system only allows one main company number per account. Any additional numbers intended to function as primary contact numbers must be routed through the Auto-Receptionist.Requested enhancement:
Enable support for multiple company main numbers that can operate independently without being required to route through an Auto-Receptionist.Business need / impact:
Customers may have multiple published business numbers that should function equally as primary contact points.
Some organizations prefer direct routing (e.g., to users, departments, or call queues) without an Auto-Receptionist layer.
This limitation affects flexibility in call flow design and can impact customer experience and adoption for…1 vote -
Allow a feature where you can turn off the automatic call recording message when transferring a call.
We have the message turned on that says "This call is being recorded" and we want to keep that on, but when we transfer the call to another user, it says it again. I would like to be able to turn the SECOND message off, so the message only plays one time during the initial call.
1 vote -
Ring Sense not giving transcriptions when we try to export or download the data
we need to export and analyze the transcriptions but when exported to excel we could not see transcriptions. instead what we find is a link which is not useful. kindly help
1 vote -
Able to remove fax and call queue phone number from the Outbound Caller ID options
Able to remove fax and call queue phone number from the Outbound Caller ID options in RingCentral App
2 votes
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