12891 results found
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terrible messaging system
The messaging system is terrible. We have clients who rely on timely updates, and our messages are critical to keeping them informed. Unfortunately, many of our messages were never sent for reasons we still don't know.
As a result, several clients canceled their orders because they believed we weren't responding, providing updates, or taking care of their concerns. The messages simply were not delivered.
This issue has caused our company significant financial losses and has negatively impacted our reputation with customers. It's unacceptable for a messaging platform to fail in such a critical function.
This has been the worst communication…
2 votes -
Meeting Camera Activity Audit Log
Feature Description:
Request to add the ability to track and audit camera activity during RingCentral Meetings.Currently, the RingCentral app does not provide a built-in feature to track or audit whether a meeting host's or participant's camera was turned on or off during a meeting. There is no activity log, event history, or meeting report that records camera state changes or identifies whether the camera was turned off by the participant, the host/moderator, or due to a system-related event.
Requested Enhancement:
Add a camera activity audit feature that records camera status changes during meetings and includes:A log of when…
1 vote -
Allow AI Receptionist to Transfer Calls to Shared Lines
Current Limitation:
The AI Receptionist can currently transfer calls only to individual user extensions. It cannot transfer calls directly to other extension types, such as Shared Lines.
Feature Request:
Add the ability for AI Receptionist to transfer calls to any valid extension within the account, not just user extensions. Supported destinations should include:
Shared Line extensions
Business Use Case:
Many organizations use Shared Lines as their main reception or department numbers. When callers ask for a department such as Sales, Billing, or Customer Support, the AI Receptionist should be able to transfer the call directly to the corresponding Shared Line…
2 votes -
2 votes
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Call duration that is logged after transfer to queue is often inaccurate
We frequently have a situation in our call log where a customer has called one queue and a staff member answers, and then transfers the customer to another queue. The log will often show that the duration/wait time of the call after the transfer is over 1 hour, even though the queue it was transferred to has the “maximum caller wait time in queue” set to only 15 or 20 minutes. RingCentral support staff have investigated when this has happened, and have told me that the call actually disconnected and wasn’t waiting over 1 hour, so they have admitted the…
2 votes -
Call Transcription
Hi team, it would be very beneficial for us and other organizations using your AI assistants if call transcripts could also be downloadable through the RingCentral mobile app, not just the call notes. Some of us primarily use the mobile app instead of a computer or laptop, so this feature would mean a lot. Thank you for your updates!
1 vote -
number tagged as spam
The customer was looking for real-time feedback explaining why their SMS messages were being flagged as spam, as this was preventing the phone number from sending and receiving SMS messages. They wanted to identify the specific word or content that triggered the spam filter and requested guidance on how to avoid similar issues in the future, including best practices for creating messages that are less likely to be flagged.
6 votes -
Admin Control over AI Assistant Feature Access
The current user-level, "all-or-nothing" configuration for RingCentral's AI Assistant creates significant operational and compliance hurdles for enterprise customers:
1.) New extensions default to AI "On" so every newly provisioned user instantly gains access to unauthorized AI features. IT must retroactively manually disable the feature via template or individual extension-level adjustment to prevent unauthorized use and compliance exposure.
2.) Compliance teams frequently approve low-risk features like AI Writer globally, but strictly restrict high-risk capabilities like AI Notes/Transcription. Because these cannot be decoupled, IT is forced to disable the entire AI Assistant suite for the majority of the workforce, preventing platform adoption.…
4 votes -
Disable "Start video call" from team messaging
Within RingCentral team messaging, any member of a Team can click the "Start video call" button. Doing so instantly rings every single member of that team simultaneously.
Because this button sits prominently in the UI, it can be easily clicked by accident, where dozens or potentially hundreds of employees in the team are suddenly blasted with a live video call notification, causing workplace disruption, confusion, and embarrassment for the accidental caller. Currently, there is no way for a RingCentral Administrator or Team Owner to disable, hide, or restrict this feature.
We would love to see RingCentral implement the following granular…
2 votes -
Add Native SMS/MMS Features Similar to Quo (formerly OpenPhone)
I wanted to know if Ring Central has plans to upgrade the SMS/MMS feature with features similar to Quo formerly OpenPhone?
https://www.quo.com/product/messaging7 votes -
Support Skin Tone Selection for Smiley Face Emojis
Currently, RingCentral allows users to change the skin tone for gesture and human emojis (e.g., 👍, 👏, 👋). However, standard smiley faces (e.g., 😊, 😂, 🤔) remain strictly yellow. While this aligns with traditional emoji standards, some users feel that the lack of diversity options for the face-based emojis limits full personal expression and inclusivity during daily communication.
To match the inclusive experience found on platforms like iOS/iPhone (where certain human-like face emojis can be modified), RingCentral should expand skin tone customization to include face-based emojis.
13 votes -
sms notification
Persistent (desktop) notification for inbound text messages until text is 'assigned'.
3 votes -
Ability to Download Transcript in Bulk in Call Queue
Have an option to download transcript in bulk in a call queue
5 votes -
Future Date Conference Phone Calls
I need to schedule a phone conference call for a future date and time using RingCentral's standard conference calling feature. I do not want to use RingCentral Video or create a video meeting—I only need an audio-only conference call that participants can dial into at the scheduled time. I'm looking for a way to set this up in advance instead of having to start the conference call immediately when it's needed.
1 vote -
Auto-Assign SMS Shared Inbox to Designated User
Currently SMS sent to the Shared Inbox does not trigger notifications until it is assigned to a specific user. This results in delays and missed messages in the Shared Inbox, and relies on manually checking for messages without any badge or notification indicator.
It would be helpful if there was a setting to auto-assign a user to all incoming SMS to the Shared Inbox, with the option to assign them to other users as needed, since incoming SMS only triggers notifications when there is a specific assigned user attached.
1 vote -
opt out
Please move the opt out message option to a different location. Or stop the pop out from coming up when the cursor is over it. I click on the bar to type and when it expands up, the cursor moves to the opt out box and a pop up appears, and I can't see what I'm typing.
1 vote -
Compliance Risk: Users Bypassing API via RingCentral FAX UI
As a healthcare organization using RC Fax via API integration as part of a controlled and compliant workflow, our users are still able to send faxes directly from the desktop application, which bypasses our approved API process and creates compliance and audit risk. We are requesting the capability to disable or restrict faxing from the RingCentral client (desktop/app UI), on the account level, while fully preserving fax functionality through our established API integration, so that all outbound fax traffic is enforced through our governed system. Being a compliance related issue, this request is urgent for us. REF: Support Case 31813110
6 votes -
Remote Microphone Transmit Gain Controls for Mitel 6930 IP Phones
Directly Resolves Outbound Low-Volume Complaints: External callers routinely complain that employee volume levels are too low on their side, making it incredibly difficult to hear the company representative when calling into a Mitel 6930 IP Phone.
Eliminates Localized User Configuration Overhead: Because the RingCentral Admin Portal currently lacks backend audio gain controls, employees must manually navigate physical desk phone hardware menus to fix this. This creates a disjointed user experience and drives up internal IT support tickets.
Empowers Admins to Standardize Call Quality Remotely: Providing administrators with a way to remotely push microphone transmit gain overrides via centralized settings templates…
2 votes -
auto tagging
Disable Automatic Resolved Tagging & Retain Message History
Please add an option to disable the automatic "Resolved" tagging for SMS shared inboxes. Additionally, ensure that the conversation history is not removed from the message thread once a message is marked or handled. Users should be able to maintain a continuous view of the message history without it disappearing.
1 vote -
Provide automatic translation for text messages to the pre-configured language
If my language configured in the RC app is English then I would like incoming messages to be automatically translated to English.
Such a feature can be provided via an configurable option.1 vote
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