13227 results found
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multi-pane phone dashboard
I’d like to suggest a layout option for the RingCentral desktop app that would make it much easier to use throughout the workday.
It would be extremely helpful to have a customizable multi-pane Phone dashboard where users could view several functions at the same time instead of having to switch between tabs.
For example, I’d like to be able to have separate panes for:
- Keypad / Dialer
- Recent Calls / Call History
- Voicemail
- Text Messages
Ideally, these panes could all remain visible on the same screen and be resized or rearranged by the user. The goal is to be able…
1 vote -
capability to turn off inbound SMS but can still send SMS
we wanted to have capability to capability to turn off inbound SMS on all or selected numbers but can still send SMS for promotional purposes or customer updates
1 vote -
View SMS of Other Users
Wants to have option for one user extension to view the SMS of other users.
1 vote -
ability to have end option call in browser dialer
The option to choose "Leave call or "End call for everyone is only available if they merged calls using the desktop application
1 vote -
Share screen directly during a standard call with an external participant
Option to share your screen directly during a standard call with an external participant without disconnecting the call or requiring the other party to join a separate RingCentral Video meeting.
6 votes -
Bullhorn Integration -- tag team members and Job Orders and Job Leads
My users would like to see the Bullhorn integration include the ability to tag other people as well as the ability to tag the Job Order or Job Lead numbers.
2 votes -
Ability to send PDF file from iPhone.
This feature works from using Android however most of the clients are sending PDF files(MMS) from iPhone. We were advised by bandwidth that this is not supported.
https://www.bandwidth.com/support/en/articles/12823220-what-mms-file-types-are-supported
2 votes -
Allow individual lines to have the same capability as the shared line
Allow individual lines to have the same capability as the shared line. Individual lines should allow other team members to see and reply on behalf of other teammates, this will allow a seamless client experience regardless who is off or not.
1 vote -
Audit trail in RIngcentral app
To have the Ability to see who created and deleted the teams in Ringcentral app
4 votes -
Enable Direct-to-Voicemail Spam Routing for First-Born Super Admin
The first-born Super Admin can enable an automated call routing setting to seamlessly redirect all incoming spam-flagged phone calls directly to voicemail without ringing their live line, protecting their time while ensuring no potentially legitimate caller who gets falsely flagged is completely blocked.
4 votes -
Workflow: Automatic SMS After Incoming Calls to AI Receptionist
I’d like to request a feature that automatically sends an SMS whenever an incoming company call is routed to the AI receptionist. When a call comes in, the system should trigger an SMS to the caller’s phone number, ideally using customizable message templates based on the call outcome, such as answered, missed, transferred, or message taken. This would help businesses follow up with callers immediately, confirm that their call was received, and maintain better communication with customers without requiring manual follow-up.
1 vote -
Ability to use Office 365 OneDrive on RingCentral ARchiver
Hi our company is associated with HIPAA Compliant and calls recordings are very important.
I would like to have the Ability to use Office 365 OneDrive on RingCentral ARchiver .2 votes -
Export All Phones and Their Associated Shared Line Groups
Please consider adding an automated reporting or export feature that allows administrators to generate a single spreadsheet containing all phones on the account and the Shared Line Group associated with each phone.
Currently, there is no automated report that provides this information in one place, which requires administrators to manually gather and organize the data.
1 vote -
Filter invalid CNAM characters to avoid dropping calls from non-compliant carriers
RC should filter any unapproved characters from CNAM before beginning to route the call.
After much research, we have a customer who had an apostrophe in their CNAM (because it's part of their name, and their carrier did not disallow it) The result within RC is that the call comes in, gets to an IVR, they enter any option, or even default to a fall-back route, but THEN the call is dropped due to the invalid character.
RC began taking the call but then failed later in the process, making it seem the customer was hung up on.
If RC…
11 votes -
Presentation Mode for RCV
Please add back the Presentation Mode for RCV
4 votes -
Option to Require Full Greeting/Announcement Playback Before Accepting Keypad Input (Disable Dial-Ahead)
Currently, when a caller reaches our Auto-Receptionist or an IVR menu, they can immediately press a key or dial an extension to bypass the greeting. While "dial-ahead" is useful for frequent callers, there are specific scenarios where it is critical that the caller listens to the entire audio announcement before the system registers any keypad (DTMF) input.
2 votes -
RC App Icon - Dark Mode Appearance
The Dark Mode Appearance of the Icon should keep the Orange square; the other lining of the app is orange, which is the brand color of RC more than blue. The White foreground inside the squircle should be black instead
1 vote -
attach jpeg file for fax
When placing a fax attachment, j.peg is not being accepted unless you convert it to a PDF file.
It will be better if jpeg attachment can be accepted.1 vote -
Option to Enable "Missed Call" Notifications for Queue Agents When Calls Overflow to an External Number
RingCentral Product / Feature Area: RingCentral MVP – Call Queues & Analytics
Business Problem & Pain Point:
Currently, when a Call Queue reaches its Maximum Wait Time or Queue Capacity (Full), callers are automatically routed to an external overflow number (e.g., an answering service, mobile phone, or secondary partner line).However, because RingCentral processes this transfer as an "Overflow / Redirected" event rather than an "Abandoned / Missed" event:
Queue agents receive no missed call notifications in their RingCentral App or desk phones.
Managers lack real-time visibility into which agents missed the ring attempt prior to the overflow triggering.
Team…
5 votes -
Default Fax Recipient on Multi Site Assignment
It would be best if the system automatically assigned the first number on each site as the fax recipient for that specific site, rather than copying the fax recipient configured on the main site.
This would save time and eliminate the need to manually access each newly created site to update its fax recipient.
Currently, whenever a new site is created, the system automatically assigns the main site's fax recipient as the fax recipient for the new site. We then have to manually replace it with either the site's fax number or a user's fax number associated with that site.
…
9 votes
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