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9677 results found

  1. Option to remove transfered call Queue call announcement and having to "Press 1 to accept" same as Direct transfered calls can.

    1 vote

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    New  ·  1 comment  ·  Call Queues  ·  Admin →
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  2. Ability to save user and call queue configuration in case a user/call queue gets deleted

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Ability to save user and call queue configuration in case a user/call queue gets deleted

    1 vote

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Customer was sending over 500 faxes to their clients and doesn't want to send those separately. Customer specifically requested for 1GB limitation for file size

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  5. The ability to reply to a specific text within that same thread, to clarify what your response is directed to (like normal smart phones e.g. iphones, etc)

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. Wanted to have the ability to reset manually the RingCentral app version report. I'm trying to navigate a mess where half of the people in my org had the EXE install and half were automatically updating like they should. Trying to get everyone on the same auto update version and have a report that confirms that’s actually the case.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  7. When making an outbound call, before it is being connected, it will ask for a code to be categorized on the analytics

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Subject: Allow ATA users to send FAX internally (Allow T38)
    Feature Request Description: ATA users cannot send fax internally due to
    JIRA : https://jira.ringcentral.com/browse/CNV-16701
    Expected Behavior: Should be able to send fax ATA to ATA internally
    Current Behavior: Cannot send fax ATA to ATA internally

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  9. We are trying to share a call audio in RC app to the RCV active meeting, contacted support was advised that the feature can only share the recorded meeting download and share it would be better if we can share the audio of an active call to the active RCV meeting using the RC app installed app on the PC

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  10. 2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  11. Removing the ability to let the customer save or print the chat queues from RingCX.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  12. We are a mental health clinic and we use a Crisis Line call queue to send incoming phone calls to an on-call physician after business hours. This works well for us, but we have a workflow bottleneck in that our RC admin (me) has to manually change the members of the call queue every two weeks.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  13. Ability to mark all messages as read. We use a texting function from the team messages and in two days I can have 2000 unread messages. My team has gone through these messages so it would help to have a marked all as read function to get them off my list.

    2 votes

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    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  14. Have an option to whitelist content received from short codes.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. Current Behavior:
    RC extension number shows up as 'external' on MS Teams app when users dial the extension number.

    Desired Behavior:
    RC extension's number and name to sync to MS Teams app so users can easily identify the each other.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  16. The customer requires a feature where calls are forwarded to the IVR or Call Queue if call waiting is disabled when dialing the direct number.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. The customer inquires about the availability of a feature that allows for recording voice or text messages and sending them as auto-generated SMS or calls to multiple customers simultaneously.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. To send an email notification if a user is logged out from the RingCentral App.

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  19. option in admin portal to check history of direct number assigned to a call queue, information that will show if call queue is in used

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Option to filter unwanted text messages

    Margaret is requesting to have an option to filter unwanted text messages that are not related to the company or to the user. And able to restrict content from group text messages.

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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