9343 results found
-
1 vote
-
Direct number to be connected directly to User
We have a call from a user which is giving a Missed call notification to our admin extension 100 upon checking the call logs with your Representative it shows that the dialed number is the direct number of the user however the caller typed in the extension 100 to redirect the call to another extension, we wanted a way to disable the option for the caller to type in the extension midway to redirect the call
1 vote -
2 votes
-
I want a group of people be able to read text messages sent to one particular user extension.
I want a group of people be able to read text messages sent to one particular user extension.
3 votes -
Entra ID
We use Entra ID account provisioning service with RingCentral. It works pretty well but we have noticed that RingCentral users created using the provisioning service have their Caller ID set to our main number. We would like it to default to the user's Primary Number.
1 vote -
Feature Request: From Call Queue Manager Ext. to Call Queue Manager Email
Behavior: Once you've change from Call Queue Manager Email to Call Queue Full Access Manager won't be able to Revert back
Expected Behavior: Be Able to Revert back to Call Queue Manager (Full Access) to Call Queue Manager Email
Significance: For the Admin / Customer to be Able to Either Assigned Manager Full Access(User with Ext.) or Revert on Manager's Email to Sent Call queue Credential when needed
1 vote -
Separate the numbers of rings for the Second Call and forwarrding the call to a 3rd party number
To reduce the number of rings force this scenario only not for all the inbound calls: First call is engaged and when a second call and forwarding it to a 3rd party number
5 votes -
Filter Calls Content
Filter calls contents, block inappropriate contents
2 votes -
Call Log for ATA
We have a customer who would like to know if it's possible to determine whether the forwarding extension using ATA is busy or unavailable, or to have the forwarding status displayed in the log.
1 vote -
Import contact lists from CallTools
The Customer wants to import his contact list from CallTools to us, the same information what's shown on their end.
Unfortunately, It's not accepting the import file coming from CallTools. We've tried to adjust the export file from RingCentral and put the details there, but to no success.
Customer wants a seamless experience when importing contacts2 votes -
Invalid Extension Routing
A feature to have an option to route calls to a specific extension when callers dialed an extension that is invalid or not set-up yet instead of simply playing an announcement.
3 votes -
Add 'License' column to in User List download from Service Web
Currently, when in Service Web (service.ringcentral.com), you can see the License column clearly indicating the license per user; however, when you download the user list, the file conspicuously is missing this very column.
8 votes -
Track User place in the call queue distribution
We would like a way or an announcement that the user will hear to to know what is the place of the user in the call distribution on a call queue
1 vote -
Automatically add new user to Automatic call recording list
We have a Ringcentral account and we are under the impression that the extension on our account are already set to automatically record however upon checking we need to manually add them, it would be helpful to enable the automatic call recording for this extension when they are newly created
2 votes -
Customize shared lines name on phone screen if it's been used to multiple devices
Requesting to customize shared lines name on phone screen if it's been used to multiple devices, Instead of showing the DID they would like to show the extension number.
2 votes -
RingCentral desktop app. force user to update their IM status, or automatic status update depending to their availability
RingCentral desktop app. forces user to update their IM status, or automatic status update depending on their availability
For the user to make sure to set their statuses and they will not leave it empty.
5 votes -
call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be
As the call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be showing as missed call on the analytics.
1 vote -
SMS Feature Integrated to Salesforce
SMS Feature Integrated to Salesforce
-> an option to have the sms feature and all its activities integrated and synced to Salesforce2 votes -
App icon colors
Would love to see a dark mode app icon for my iPhone… new feature for iOS 18
2 votes -
The ability to support the prepaid number as substitute caller ID.
The ability to support the prepaid number as substitute caller ID for AU accounts.
1 vote
- Don't see your idea?