13227 results found
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Auto Enroll New Extensions for Call Automatic Recoding
Having to manually remember to add new extensions to ring central leaves too much room or human error and these are essential to business.
1 vote -
Two distinct voice messages saved simultaneously
An extension can be configured with conditional voicemail routing to handle unanswered calls using two distinct voicemail boxes. Under this configuration, calls routed from the main line are directed to a primary voicemail box, while calls placed to the extension's direct number are routed to a secondary voicemail box.
7 votes -
Increase the 5-second time frame of the Call Queue Callback request
Increase the 5-second time frame for the caller to press 1 for call queue callback so that callers can have a longer time to decide whether to proceed with call back or stay on the line.
1 vote -
Feature Request: Customizable Left Margin Headers for Fax Transmissions
To better serve legal, healthcare, and financial organizations that require clear top margins for stamps and letterheads, RingCentral should introduce an administrative setting in the Admin Portal allowing users to place vertical transmission metadata (timestamps, sender/recipient numbers, transaction IDs, and page counts) along the left margin of both incoming and outgoing faxes. Moving or duplicating the standard header to the left margin prevents vital audit details from getting cut off by hole-punching, stapling, or binding, while ensuring overlapping text never obscures critical document headers or EHR intake forms.
5 votes -
Allow account users to dial the last 4 digits of their main line from any authorized phone or internal extension to bypass normal main line
Allow account users to dial the last 4 digits of their main line from any authorized phone or internal extension to bypass normal main line call handling (IVRs, auto-attendants, ring groups) and connect directly to whatever destination is currently set up in their Call Forwarding settings.
8 votes -
Call Forwarding from IVR Menu going to Call Queue and Transferred to User Extension.
The customer would like to configure a rule where calls to the main number route to the IVR Menu > Call Queue Members. If a queue member transfers the call to an unavailable extension, the call should route to the Key Press option initially selected in the IVR Menu.
3 votes -
Allow Custom IVR Prompt Repetition Settings
It would be very helpful if RingCentral allowed administrators to choose how many times an IVR greeting/prompt should be repeated when a caller does not select an option.
Currently, the system automatically repeats the prompt 3 times, which can make the call flow unnecessarily long.
For example, we would like to have the following option:
Play the greeting/prompt only once
If the caller does not select any option, automatically route the call to a designated extension (for example, Main Office – Extension 4)
Alternatively, allow administrators to choose 1, 2, or 3 repetitions depending on their business needs
This would…3 votes -
Allow Pre-Chat Forms Without the Mandatory "Message to agent" Field
Currently, customers are trying to build frictionless webchat experiences where an end-user simply clicks a predefined radio button (e.g., "New Enquiry" vs. "Existing Enquiry") and hits submit to enter the queue. They do not want the end-user to type out a message to initiate the chat.
Allow admins to successfully save and deploy a pre-chat form that consists solely of a Category, Custom field, or Messaging variable, without the strict requirement of the Message to agent field. The selected radio button/dropdown value should be sufficient to generate the initial interaction payload and place the user in the queue.
3 votes -
Asynchronous AI Transcription & Summarization for Outbound RingOut Calls
Problem Statement
Currently, RingCentral AI features (RingSense / AI Assistant) only generate real-time transcriptions, smart summaries, and action items when an outbound call is originated natively through the softphone (VoIP/WebRTC) engine. When an outbound call is placed using RingOut (which bridges the connection via cellular/PSTN), the audio recording is saved to the Call Log, but the AI transcription engine skips it entirely.Use Case & Business Impact
Many team members work remotely, travel, or operate in areas with weak cellular data/Wi-Fi coverage where RingOut is necessary for reliable voice calls over cellular networks.Because these RingOut calls generate a standard,…
1 vote -
Ability to send glip message to non ringcentral user
There should be an option or ability for the users to send message or glip to non ringcentral users so we can send message to our customers while on call.
4 votes -
Enable Call Transcription in ACE for Internal Calls
Feature Request
Title: Enable Call Transcription in ACE for Internal CallsFeature Request:
Enhance the RingCentral app to support call transcription for internal calls between users within the same account, including calls involving extensions 118 and 119. Currently, transcripts are only generated for external calls, while internal calls do not provide transcription through Video Recording Insights.Business Impact:
Enabling transcription for internal calls would provide users with consistent access to call records and transcripts regardless of whether the call is internal or external. This would improve call documentation, follow-up, and overall usability of the recording and insights features.Expected Behavior:…
1 vote -
Authentication via calling is not working properly
For verification choosing the call option but when picking up the phone the operator is already half way to provide the code. tried to stay to check if the operator will repeat the code, it is indeed repeating the code but its should not be that case. We prefer to use the calling method to receive the authentication but there should be no repetition required and the code should only be provided when picking up the phone then it will be best if there will be a prompt like saying here's the code to access so that it will allow…
2 votes -
paging only
For Paging only Feature, Please increase the maximum user can be included in the group for other big businesses instead of the maximum 25 users. Specially for emergency purposes for school or other establishments, they need an to notify an urgent announcement and it needs to be 1 time only!!!
1 vote -
ser Group Manager should be able to view all call logs belonging to members of their assigned User
User Group Manager should be able to view all call logs belonging to members of their assigned User Group, without having to manually filter individual extensions and without receiving access to company-wide call logs.
5 votes -
Voicemail Greeting Library
We would like to have a feature that allows us to create a new voicemail greeting for a user while keeping the previous recording saved.
It would be helpful to have a voicemail greeting library where administrators can store, manage, and reuse previous voicemail recordings instead of having to create a new recording every time. This would allow us to easily switch between existing greetings when needed and avoid losing previously recorded messages.
5 votes -
Option to display only the Outbound Company Caller ID name
The customer is requesting an option within RingCentral to display only the company's Caller ID Name (CNAM) while suppressing the outbound phone number."
2 votes -
SMS Rules - Forward SMS to Another User
This has been an idea thrown around awhile now. Can we have more SMS rules and settings available? We would like the ability to have incoming SMS forward to another user. And ability to add after-hours rule to have received SMS to forward to a dedicated on-call user.
11 votes -
Company Workflow Builder - Auto replies are needed!
Company Workflow Builder - Auto replies are needed! As IT professional with over 50 branches that have SMS Booster. Each branch needs an Auto reply setup when new text comes in. This functions does not currently work for Main phones numbers of the branch which are set to SMS Booster.
So customer dont know who they are contacting nor the user that they are talking to that is working their text. I can not eve setup after hours auto reply.
So please can you get this working...
Thank you.2 votes -
Active Number and SMS Capability Verification
We hope RingCentral can provide an API or a built-in feature to identify if a phone number provided by a client is currently active and provisioned for SMS before a message is sent. Additionally, it would be highly beneficial to have the ability to check a recipient's opt-out status via API. Having this validation capability would help us verify SMS eligibility before attempting to send a message, reduce failed delivery attempts, and maintain better deliverability rates by filtering out inactive numbers upfront.
4 votes -
SMS Registration for Brazil Phone Number
SMS Registration for Brazil Phone Number
1 vote
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