11999 results found
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DASHBOARD METRICS
I would love to see a dashboard in the app for users that tracks their call stats. Call metrics are huge KPI. so for the day and customizable timeframe a screen that shows the number of calls (in / out) and a tally of total call time. Having to go to web portal, download a file, and add up call time via CSV file is just not it.
1 vote -
Disable Page call drop
Calls are dropped when someone pages the device in the phone group
An option to disable this (mitel phones do not have this feature but yealink have them in per phone configs) This is causing calls to be dropped and sales to be lost.1 vote -
The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone
The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone.
She doesn't like to see the number showing on the Cisco Phone.
1 vote -
Ability to see the direct number's name on the dialpad instead the call queue name
allow customer's to see on the dial pad the direct number's name of a call queue to dial out
1 vote -
To ring the yealink phones of the Pick up members of a call queue instead of flashing light when there is a call waiting
We have a que with 3 people in it, and then rolls over to a bunch of people in the pickup group. However, when it hits the phones in the pic
1 vote -
Ability to choose external number for the "When maximum wait time is reached, send caller to" in the wait settings of the Call Queue
Ability to choose external number option for the "When maximum wait time is reached, send caller to" in the wait settings of the Call Queue even when in Standard plan.
1 vote -
Missed Call Notificaton
Remove the missed call notification when a call comes into a user when they are using a custom answering rule. When the custom answering rule is forwarded to another extension, the call logs show a missed call. Please remove this functionality.
6 votes -
Authentication in the IVR
The client wanted to have a feture within the IVR system that can authenticate and get the caller's information before they answer the call.
1 vote -
Call Queue Fixed Order
We have a customer who wants a round-robin for a fixed-order setup. If we can have a setup where each call gets assigned to the next member?
13 votes -
allow super admin to delete meetings
There should be a option for the main Super Admin to delete scheduled meetings by other users.
4 votes -
Enable Admin Portal to view and change users ability to "Accept Queue Calls"
Users can enable/disable the ability to accept queue calls. It would be beneficial for this to be visible and adjustable from the global admin portal. Verification and force on/off from an admin would be beneficial for turnover and queue management
5 votes -
Call Queue wait List
When a caller dials into a queue and there is a wait, they will be given the option to opt out of the queue and request a callback. If the caller selects this option, RingCentral will then automatically compile a list of these callback requests and send notifications to the appropriate team members, ensuring timely follow-ups. This is different from the Interrupt Audio.
3 votes -
Not reset our session when cancelling a voicemail password request
When, as admin, you click the Msg item in the extension list under users you get the "enter password" window. If you click "cancel" here, it completely resets your session and all of your filters and search parameters are gone.
I would like to suggest you not do that. Now you have to redo the filter and search list from scratch each time.
1 vote -
Ability to have different caller id name to a different numbers on the account
Ability to set different caller id name to a different number on the account based on the business needs.
2 votes -
Enable Video call pop up notification
Create a feature for pop-up notifications for incoming video calls, so that we can accept or reject the video call even if the app is running on the background or is minimized
2 votes -
1 Number (RingEx License) assigned to 3 desk phones
It will be helpful if we can have one RingEx licence and one number to use with 3 different desk phones and have it ring simultaneously so that we don't need to purchase more Licenses
2 votes -
"Ring when extensions I am monitoring receive incoming calls" for call queue
"Ring when extensions I am monitoring receive incoming calls" only works when the monitored user receives a direct call (i.e., their extension is used). I would like to use this feature when a monitored user answers a call from the queue.
3 votes -
Allow us to update geographical location on caller ID
When I chose my number, I didn't realize it was tied to a geographical location that does not match our actual location. We would like to update this, but are currently unable to do so.
6 votes -
Call logs from the ringcentral app should remain in the app and should not show on the actual call logs of the mobile phone.
Call logs from the ringcentral app should remain in the app and should not show on the actual call logs of the mobile phone.
4 votes -
Option to enable or disable two factor authentication for desktop app and mobile app
To have the option to enable or disable two factor authentication for desktop app and mobile app
4 votes
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