13227 results found
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Prevent or restrict automatic status changes from Active to Invisible in the RingCentral app.
Prevent or restrict automatic status changes from Active to Invisible in the RingCentral app, even when the app is not in active use.
1 vote -
Add ignoring and blocking Ring Central calls on the mobile app to help alleviate disruption during cellular calls.
Similar to the desktop version, is there a way to add ignoring and blocking Ring Central calls on the mobile app to help alleviate disruption during cellular calls.
1 vote -
Ability to have 5 seconds option on call queue - After call wrap-up time
Ability to have 5 seconds option on the call queue - After call wrap-up time - Time delay between calls, before another call will be offered to the agent.
2 votes -
Option to download AI transcriptions
Option to download AI transcriptions of other users via call reports in RingEX
3 votes -
Preserve Historical Call Logs & SMS Data Upon Extension Reset and Reassignment
Requesting to automatically preserve and archive SMS and Call logs whenever an extension is reset, unassigned, or reassigned to a new user, with retention options extending beyond RingCentral's standard 90-day limit.
Currently, resetting or reassigning an extension disassociates or wipes historical communication history from the active profile, creating severe compliance, HIPAA/FINRA, and legal audit risks for organizations required to store records long-term (e.g., 1 to 7 years). Furthermore, this request asks for a clean separation of historical data so newly assigned employees cannot access a predecessor’s past messages, alongside an automated admin option that archives all call records, text threads,…4 votes -
Block user to view their RingEX phone number
Feature Settings for Super Admin for their Users not to be able to see or block the "RingEX License" phone number tied to them when logging in to the RingCentral App.
4 votes -
Paging extension selection on presence button
I have been told by support there is no work around for adding the extension number automatically dialed along with the *84 page feature code. I figured out if you use *84,3# the page extension will be added without needing to dial it. You may need two commas...
1 vote -
Fax Streaming
Have the ability to do to fax streaming instead of batch processing. We get a lot of referrals where only the first couple of pages are needed to determine if the referral can be placed, and having to wait until the entire fax is processed causes referrals to be placed elsewhere. Being able to cut anywhere from 5-20 minutes off a fax referral by seeing the pages arrive in real time would be a game changer.
6 votes -
Fix RingCentral Mobile App UI for Smart ACR on Two-Party Consent Calls
When Smart Automatic Call Recording (Smart ACR) is enabled, outbound calls to two-party consent states in the RingCentral Mobile App incorrectly show the call as already recording (displaying “Pause” instead of “Record”).
This prevents the user from manually starting recording, no consent announcement is played, and no recording file is saved or synced to the account.
Expected behavior: When Smart ACR suppresses automatic recording for two-party consent calls, the mobile UI should remain in an unrecorded state and display “Record”, allowing the user to manually start on-demand recording.
1 vote -
Display which key the customer pressed on their desk phone.
The caller would like to see on their desk phone which key their customer pressed, so they can quickly identify which department the customer is calling without needing to access the Admin Portal, review the call logs, or check the Analytics page.
This would make the process much more convenient and allow them to see the information directly on their desk phone easily.
6 votes -
LINK COUNTER FOR SMS
Customer would like to have the ability to check how many people access or clicked the link within the day, link they are sending is about customer experience or feedback
1 vote -
Conference call
Customer would like to have a setup where only the two users can receive the incoming calls. When a call comes in, both users should be connected to the same call simultaneously, similar to a conference call setup.
2 votes -
Feature Request: Auto-Enable AI Video Meeting
Request to have the AI video meeting feature automatically turn on when a video meeting starts, eliminating the need for users to enable it manually.
Benefit: Improves user experience and ensures the AI meeting feature is consistently enabled when needed.
2 votes -
Disable DTMF Input After Voicemail Greeting Begins
When a caller reaches a user's voicemail greeting, DTMF input remains active. If the caller presses a key during or after the voicemail greeting, the system may interpret the DTMF input and trigger the corresponding action.
Once the voicemail greeting begins:
- DTMF input should be ignored.
- Pressed keys should not trigger any additional call-routing actions.
- The caller should remain in the voicemail flow and be able to leave a message normally.
7 votes -
Ability to detect headphone in use when accessing the app virtually
It will be helpful if RingCentral app has the ability to detect headphones/devices when accessing the app virtually.
4 votes -
Customizing a deskphone’s key layout for Yealink T87W
custom key templates are available (or can be created/enabled/added to Chapters UID) for Yealink, Polycom, or other devices that RingCentral supports and approves, since those options don’t currently appear.
2 votes -
Auto-sync Admin Portal changes to App and Deskphone
Customer wishes to auto-sync changes in the admin portal to the ringcentral app and deskphone without having to sign-in/sign-out of the app and restart deskphone
1 vote -
Paging Group notification
Customer don't want to receive a miss call when he's doing a page call, Right now when he do a page call and his device is added on the devices that will receive the page call he is getting a miss call notification, If customer will remove his device on the list of device that will receive a page call if they have 25 devices they need to create 25 page group in total and each user ned to know what is the assign page group on where their extension is not included to avoid getting a miss call notification…
1 vote -
auto resolve turn off
Ability to turn-off Auto Resolve feature completely.
2 votes -
Add Fanvil as a supported intercom device
Add Fanvil as a supported intercom device
1 vote
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