10970 results found
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call recording announcement to play even before a live person answer the call and have an option to lower the announcement volume
It's much better if there is an option to control volume for the announcement and the announcement will be played before the call was answered
1 vote -
Development Plan Ringsense
Request to enable Development Plan access in RingSense for managers and supervisors, as the feature is currently only available to agents.
5 votes -
Add Option To Change Limited Extension Number of Rings
Add an option to configure the number of rings before a limited extension forwards or disconnects the call.
1 vote -
View-Only Permission for Phone System Settings
Currently, there is no option to assign view-only permissions for the Phone System tab and its associated settings. When access is granted, users automatically have full editing rights, which can lead to unintended changes.
Impact:
Many organizations require the ability to allow certain users to view Phone System configurations without the ability to modify them. This restriction helps maintain security and control while enabling transparency.Requested Improvement:
Please add the capability to assign view-only permissions specifically for the Phone System settings, including but not limited to:Auto Receptionist
Company Numbers
Emergency Response Locations
Groups and Group Templates
Phones & Devices
…
1 vote -
Submitting in behalf of customer The customer is requesting a feature to allow outgoing SMS messages to display a custom caller ID (e.g., a
Submitting in behalf of customer
The customer is requesting a feature to allow outgoing SMS messages to display a custom caller ID (e.g., a name or branded ID) instead of showing the phone number. This would improve brand recognition and user experience for their SMS communications.
3 votes -
Custom Intercept Handling for Terminating Calls with No Message
Custom Intercept Handling for Terminating Calls with No Message
2 votes -
Contact Email (optional)
When editing the welcome email via the Admin Portal it is forcing the customer to put in a contact email in an (OPTIONAL) field. If it's optional why does the customer have to put in an email? Optional must be remove since it's showing as a required field.
- Admin Portal - More - Account Settings
- Appearance - Email Notifications
- Contact Email (optional)
2 votes -
Sync Presence Status
Current Behavior:
When a call is routed to a user's extension and answered by any member of the ring group, the Presence status of the main routing extension changes from "Available" to "Busy" or "Unavailable."Customer Request:
The customer would like the Presence status to reflect only the status of the specific extension that answers the call, rather than changing the status of the main routing extension.2 votes -
Option to duplicate or use the same extension number
Option to duplicate or use the same extension number for different sites
10 votes -
Differentiate Missed Calls That Were Answered by Queues or Backup Extensions
Currently, when a call is routed to a user extension but not answered—and then picked up by a call queue or backup extension—the original user’s call log shows it as "missed." This can cause confusion for both end users and admins, especially when there is a valid call recording and the call was actually handled.
Proposed Solution:
Add a new call status such as "Forwarded & Answered" or "Missed by User, Answered by Queue" to better reflect the call path.
Display which extension ultimately answered the call in the call log (e.g., "Answered by ext. 13 – Dispatch").
Optionally, allow…
1 vote -
Option to manually switch service
When RC App is having intermittent connection issues, provide an option to manually switch servers, allowing users to connect to a different cellular service during service disruptions.
1 vote -
Detailed View of Reports in the Admin Portal
Although we have a view in Admin Portal where users will be able to see the number of abandoned calls on a specific date, it would be better if we could also have an additional option to get a detailed report of these abandoned calls, including the exact date and time where these abandoned calls happened, the status of the agents on a queue when it happened and an option to see if the disconnect was really performed by callers or by anyone within the call queue.
Additionally, it would also be best if there is a specific view in…
2 votes -
Custom Buttons in RingEX Client
It should be possible to add buttons with your own functions. For example, it would be possible to store a website to open internal documentation, instructions, etc. directly.
9 votes -
deskphone will be able to setup without digital lines.
The client is thinking when the deskphone will be able to setup without digital lines.
2 votes -
Adjust Call Recording Announcement Playback Timing
We request that RingCentral redesign its call handling infrastructure to ensure that the call recording announcement is played only when the outbound call is connected and answered by a live person.
Currently, the announcement is triggered upon receiving the initial SIP 200 OK response from the called party. As a result, it is often played during connecting audio or hold music, before the call is actually answered. This can lead to confusion and may fail to effectively notify the called party.
Adjusting the announcement to play at the start of live answer detection would enhance clarity, improve user experience, and…
5 votes -
Paging Setup: From Shared Line to User Extension
Customer would like to have their paging feature from a shared line to a User Extension and vice versa.
1 vote -
sync beetexting text messages to ringcentral app
This could help us check if my coworker already replied to our customers.
3 votes -
External Shared Directory Contact Name Section on Call Log
To make use of the uploaded External Shared Directory, please add a column on the call log that shows the name of the contact saved on external shared directory.
1 vote -
Trigger by word in RingCentral SMS Automator
Ability to have a trigger by word option in RIngCentral SMS automator Workflow
1 vote -
Polycom VVX Presence
Presence should not disappear on the main page when hitting other buttons such as "Conference" and "Transfer".
1 vote
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