12538 results found
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Pop-up: "How was your app experience?" shouldn't be persistent on asking the users' experience
Pop-up: "How was your app experience?" shouldn't be persistent on asking the users' experience
1 vote -
Support for Receiving Short Code SMS on RingCentral Numbers
Description:
Request to enable RingCentral numbers (including 10DLC and toll-free numbers) to receive SMS messages from short codes (5- or 6-digit sender IDs such as 73981 or 69232).Background:
Currently, per TCR (The Campaign Registry) and U.S. carrier compliance requirements, short code messages are only deliverable to handset mobile subscribers. As a result, RingCentral numbers are unable to receive these messages, and the behavior is working as designed.Problem Statement:
Customers using RingCentral numbers cannot receive critical communications sent via short codes, including:One-time passwords (OTP)
Verification or authentication messages
Alerts and notifications
Marketing or engagement messagesThis limitation forces…
24 votes -
Keep User Data
We would like the ability to retain user data even after deleting a user extension, since some users leave the company but their generated data should still be preserved.
1 vote -
Ability to view a masked fax number
We have a customer who would like to view the incoming fax number even when it is masked. This would help verify whether the number is correct and also assist in identifying potential fraudulent activity.
1 vote -
Increase call recording playback speed when listening
We would like to have an option to increase the playback speed of call recording when listening
4 votes -
Customizable Font Size for Call Queue Notifications
Introduce the ability to increase the font size or customize the visual styling of the "To: [Queue Name]" label on incoming call pop-ups.
This would allow users to instantly identify which queue a call is originating from without having to scan small text during high-volume periods.
Proposed Solution
Independent Font Scaling: Add a setting under Accessibility specifically for "Incoming Call Notifications" to increase the font size of the Queue Name.
Bold/High-Contrast Options: Provide a toggle to "Bold" the destination field in the incoming call notification.
6 votes -
Have the ability to Block Faxes that does not have a Caller ID
Customer is requesting the ability to block incoming faxes that do not have Caller ID. Current system limitation: only available option is Call Screening for “No Caller ID,” which applies to both voice calls and fax traffic. Customer specifically wants fax-only Caller ID filtering without impacting incoming calls.
3 votes -
audit trail -> need display reel performer
Currently, when certain changes are made in the admin portal (for example, changing a site ID for a user in a multi-site environment) the "audit trail" logs show this as an automatic system action associated with the Super Admin account.
However, this modification may actually be performed by another administrator. Therefore, the action should either be logged under the name of the actual administrator who performed the change, or under a clearly identified automated task.
Another example: when support logs in remotely, we can see an entry such as RC-Agent on behalf of…, but all subsequent actions are then recorded…
9 votes -
Automated Birthday SMS
Introduce an automated SMS feature that sends personalized birthday messages to customers on their birthdays. There is no automated way to engage customers on important dates, such as birthdays, leading to missed opportunities for engagement and customer retention.
1 vote -
Google Verified SMS
Option for outbound business SMS messages to display company name, logo, and a 'Verified' checkmark badge when received by customers using the Google Messages app on Android.
2 votes -
Clio magage on the top left is not working
Allow me to open a clio manage tab from a clio manage tab, by clicking again the clio manage tab button. I have to either open a tab in a different version of clio, clio grow for example and then use the button to open a new tab.
Bear in mind this function does exists in clio Grow.1 vote -
Ability to receive a one time PIN or code from third party platfroms
I am not receiving OTP or two step verification codes from the company main line number, please grant this feature for us to maximize the service that we've been paying for. Thank youl
4 votes -
Call parking so that calls can be parked on RC phone and picked up on cell phone without an RC app.
It would be very useful to integrate call parking so that it is possible to park a call on an rC phone but be able to pick it up on one's company or personal cell phone without the RC app.
1 vote -
Outbound Caller ID Configuration During User Extension Creation in RingEX
A feature regarding Outbound (OB) Caller ID configuration in RingEX during the process of creating a new user extension.
Current Behavior:
When a new user extension is created, the default Outbound Caller ID is automatically set to the main company number.Expected Behavior:
Would like the ability to configure the Outbound Caller ID at the time of creating the user extension, specifically allowing it to be set to the user’s direct number by default.This enhancement would help streamline the setup process and reduce the need for manual configuration after the extension has been created.
1 vote -
Add Yealink T58W to the Key Template and Presence Options
The Yealink T58W is a supported phone for RingCentral Assisted provisioning, but there is not an option for the phone in the user's presence options (only option is other phone), and it's not an option for a key template to set up speed dials. This is too high end of a phone to not have this supported, especially when RingCentral has options for both lower and higher end Yealink Models.
1 vote -
Undo the Migration for Call / Fax / SMS Recipients
Have an option to undo the migration of split fax and SMS recipients. Currently, once the account has been migrated, there is no option to undo it.
2 votes -
Call For Toll Free Romania Number
Toll-Free numbers in Romania are currently only reachable from a specific list of carriers (Telekom, GTS, UPC, RCS & RDS, and Orange). If your service provider isn't on that list, the call will fail by design due to these local routing restrictions.
5 votes -
OpenID Connect for SSO
To be able to use OpenID Connect for Single Sign-On (SSO). Currently, SAML 2.0 is the only supported standard for SSO integration in BT CloudWork.
Expected Behavior:
BT CloudWork should support OpenID Connect (OIDC) as an additional SSO authentication method, allowing customers to configure and authenticate using OIDC-based Identity Providers alongside or instead of SAML 2.0.Brand:
BT Business2 votes -
Separate Busy From Unavailable In Call Queues
Currently setting 'When all members click ‘Ignore call’, or are busy or unavailable' on a call queue lumps busy and unavailable together. Some customers would like to have a separate use case for either scenario.
Example:
All members busy - continue to wait in queue until maximum wait timer expires
No members available (logged in/accepting calls for that queue) - route to an alternative extension as a 'No Agents Available' treeIdeally this is separated into two separate entities as per attached image; one for all members click ignore call or are busy, and one for all members are unavailable…
2 votes -
Access IVR Menu Settings from the RingCentral Mobile App
I need to be able to update the IVR menu settings from within the RingCentral mobile app.
1 vote
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