13227 results found
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Group/ Tag contacts by type/ category on mobile device not just in the admin settings
Group/ tag contacts. How can we run a legitimate business with one single contacts group? Contacts need to be able to be grouped or tagged on the phone device not just in the back end settings. If i have a bunch of contacts i would like to categorize them as "clients" "attorneys" "contractors" "vendors"
1 vote -
tag
Tag SMS messages & Archive SMS messages PLEASE. I need to tag or group my SMS messages "new lead" "closed lead" "General Contractors" "painters" "framers" ALSO need to be able to archive messages that are old, We can not delete messages. They need to be archived but there is no option do disappear them
1 vote -
Multi-Extension Filtering for Call Logs and IVR External Routing Reports
Ability to Filter Call Logs by Multiple Extensions and Generate IVR External Routing Reports
Description:
Currently, the Admin Portal only allows administrators to select one IVR, Call Queue, User, Group, or AI Receptionist at a time when filtering call logs.We would like to request an enhancement that allows administrators to select multiple extensions/entities simultaneously when reviewing call logs.
Requested Enhancement:
Allow users to select multiple:
IVRs
Call Queues
User extensions
Groups
AI Receptionist extensions
Allow multiple selections within the same call-log report instead of requiring administrators to run separate reports for each extension.
Support reporting periods of at least…1 vote -
Ability to Remove the 'To Voicemail' Option under the Transfer Button in RC App
We are requesting an administrative control (at the account, role, or user level) to disable or hide the "To Voicemail" option located under the Transfer button within the RingCentral App.
Currently, when a user clicks "Transfer to Voicemail," it executes a system command that bypasses all configured Queue Wait Settings, custom rules, and overflow routing, sending the caller directly to a voicemail prompt. We need the ability to remove this button to force staff to use standard Blind or Warm transfers, ensuring that our carefully designed call routing rules are always followed.
6 votes -
CNAM update in bulk
Allowing administrators to update Caller ID Names (CNAM) in bulk—via a single CSV file upload or multi-user dashboard selection—would eliminate the labor-intensive process of manually editing individual user profiles, drastically reducing administrative overhead and human error during large-scale onboarding, rebranding, or organizational updates across high-volume accounts.
8 votes -
Disable option to edit conference dial-in number
Have the ability to disable the edit option for the conference dial-in number.
2 votes -
fax message can not be accessed with extensions sharing the same email
We have successfully logged in using the correct extension (Ext. 102) with the main line and the assigned extension credentials. However, when the customer launches the RingCentral app from the Admin Portal, it automatically redirects them to Ext. 101 instead of the extension they are currently logged into.
This behavior is causing confusion, as the customer's login credentials are tied to a specific extension. Ideally, the system should recognize the extension associated with the active login session and open the corresponding extension within the app. An extension-specific login experience would help ensure consistency, reduce user confusion, and provide a smoother,…
8 votes -
AIR to Prioritize a Skill(s) like FAQs
When in chat or call, the AI Receptionist can prioritize answering from set Skills(s). For example, FAQs with near to verbatim answers as set.
1 vote -
Presence Sync - Out Of Office
When you mark yourself as OUT OF OFFICE in Teams, that should have the same effect as APPEAR OFFLINE or DO NOT DISTURB.
If my users are on vacation and marked Out Of Office but I open up my Teams app, it now marks me as "Available, Out Of Office" with a hollow green checkmark. Any of those users who are part of a call queue will begin receiving calls because of the "Available" status. Out Of Office should override that and prevent call queue calls from reaching them. Currently they have to remember to switch to Appear Offline or…1 vote -
Enable SMS/Texting via Shared Inbox Company Number for Multiple Recipients
Currently, users operating within a Shared Inbox are unable to send SMS messages to multiple recipients using the main Company Number. Multi-recipient texting is only functional when using an extension's Primary Number. We would like to request an update to allow multi-recipient SMS functionality directly from the Shared Inbox using the main Company Number.
15 votes -
RCX Status Update While Handling REX Calls
Under the systems current design for the agents' RCX status to only be updated to an Engaged state while handling REX calls IF the agent was in an "Available" RCX agent state prior to handling the REX interaction. We suggest RCX status updating even when the agent is "Away" prior to handling the REX interaction, as many of our agents prefer to set their RCX status to "Away" to prevent inbound calls from coming in while they are making outbound calls in REX. This current design interferes with our monitoring process.
3 votes -
Display the dates of text communication
All text messages should display the dates of communication sent and received instead of just "Today" or "Yesterday" as it does now.
1 vote -
Delayed Ringing Option
In CallRevu, there is feature called "delayed ringing".
This will allow a primary group of users receives the incoming call immediately.
If none of them answers within a configured delay (for example, 10 or 15 seconds), a specific secondary user begins ringing as well.Depending on the configuration, the primary users may continue ringing while the secondary user is added, or the call may move entirely to the secondary user.
We want this kind of set up please.
4 votes -
HUD for a Custom role users - Restrict extension search and visibility to the user’s assigned Site
Allow administrators to enable HUD for a custom role while limiting users to view and add only extensions that belong to their assigned Site/Multi-Site location, rather than the entire company directory. This would provide better separation between sites while still allowing HUD functionality for local supervisors and staff.
5 votes -
Multi-Level IVR Keypress Reporting
The customer is requesting a dedicated report in RingEX Analytics that tracks IVR keypress metrics. They need the ability to see exactly which keys/options were selected in a multi-level IVR and the total count of those selections. The report must support custom date ranges and provide historical data retention going back at least six months.
1 vote -
Ability to Bulk Update the Audio Settings of all Users
We would like to have the ability to be able to bulk update the audio settings of all users in the company.
1 vote -
Allow more than one customer voicemail greeting for RingEX users.
Add the option to have multiple voicemail greetings prerecorded, and labeled to identify each greeting. This will at least allow REX users to quickly change what callers hear without constantly recording a new greeting. AKA: Like voicemail worked in the 80's!!!!.
My only complaint as a RIngCentral Partner and Customer for the past 5+ years is the lack of the ability to quickly and easily make changes to inbound calls individuals.
1 vote -
Option to reassign an already-assigned SMS conversation to another user.
In the RingCentral Shared Inbox feature, we need to have the option to reassign an already-assigned SMS conversation to another user. For example, an SMS came into the main company number, Ext 101 owned the conversation; however, Ext 102 wants to reassign the conversation by clicking the 'Assign to me' option or by clicking 'Unassigned' from the current owner.
1 vote -
Per-Device Time Zone Configuration for Single Users with Multiple Desk Phones
Currently, when a single user is assigned multiple desk phones across different geographical locations, all assigned devices inherit the primary user's profile time zone (e.g., Eastern Standard Time / EST).
Problem:
For users managing or using multiple desk phones stationed in various regions/time zones around the country, secondary devices display incorrect local times. This leads to confusion regarding local call timestamps, meeting times, and daily device use at those remote physical locations.Proposed Solution:
Enable administrators and users to configure individual time zone settings per assigned physical hardware device, independent of the primary user's account time zone.Hardware-Level Override: Add…
2 votes -
Automatically change the status when dialing out!
Automatically change the status when dialing out, to reflect we are making a call but not yet connected. Maybe yellow? Something to reflect to our teammates that a call is actively being made, and we are not available.
1 vote
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