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  1. Is there any chance to show the number on the call history screen as well? That would be such a huge quality of life upgrade. It would save me from having to click on the caller details screen every time.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  2. Customer would like to have a feature to remove or restrict certain users from messaging or creating a team message within the RingCentral App. This feature is available before but they need to have the feature back as it would be essential to the organization.

    2 votes

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  3. Ability to color code incoming and outbound contacts for calling and SMS functions when you have one extension managing multiple lines. This allows for visual ease and better organization within the company.

    1 vote

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  4. Have a button for user to jump to Top and/or Bottom of the page for Emails/Chat/SMS in RingCX

    1 vote

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  5. A feature in which we can view the rejected/declined calls in the downloaded call logs

    2 votes

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  6. Callers should not make calls during after hours.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  7. The ability to block a number in call queue that is currently block in a user extension so that the user will not able to receive the call from specific number from call queue.

    1 vote

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  8. The customer wants the option to limit the Live Transcription announcement to only one time.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  9. Title: Implement Update Scheduling and Notification Options for RingCentral Desktop App

    Brief Description:
    Introduce functionality in the RingCentral desktop application that allows users or administrators to control when updates are applied, including the ability to schedule updates during non-business hours and receive advance notifications with actionable options.

    Detailed Description:
    Currently, the RingCentral desktop application performs forced updates without providing users with an option to defer or schedule them. This can disrupt critical business activities, as experienced by Jake Schmude (443-736-1756) on [Date], at approximately 10:15 AM. Jake was either on an important call or about to start one when the…

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  10. Requesting to add the AI Notes feature for conference calls with 3 or more individuals and/or transcript of the call. We get AI Notes up to adding the 3rd caller & then notes stop once a 3rd person is added to the call.

    3 votes

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  11. Need a feature directing unanswered limited extension calls from play announcement only to IVR Menu.

    2 votes

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  12. A feature in which user 1 block the Ring Central messaging from user 2 and both users can still send a Ring Central message to other users.

    3 votes

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  13. In the contacts tab, have an option at the top for Favorites instead of combining with ALL. Also ability to create own group of contacts

    1 vote

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  14. Seeing the presence of the user in the Mobile app is critical because these users are not in the office and it would help them quickly identify who to contact. Currently they have to click into the contact name to see their presence.

    1 vote

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  15. Our other MAM managed apps allow FaceID/fingerprint to be used to enter MAM PIN to unlock app. Please add this functionality to RingCentral for Intune.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  16. I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!

    7 votes

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    New  ·  4 comments  ·  SMS/Text  ·  Admin →
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  17. customer wish to have the option for the clients to enter an employee id on the message only before leaving a voicemail

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  18. It's not listed as recommended headset to use with their RingCentral application and they wanted to know when this model to be compatible with RingCentral application. Their Yealink WH64 model is not allowing the user to answer the call using this model and it's not compatible to use with their RingCentral application

    1 vote

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  19. Phone number should be changed monthly to avoid spammers.

    1 vote

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  20. we need to add 6000+ users to the account but they will have video pro licenses only.

    2 votes

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