12540 results found
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Separate Busy From Unavailable In Call Queues
Currently setting 'When all members click ‘Ignore call’, or are busy or unavailable' on a call queue lumps busy and unavailable together. Some customers would like to have a separate use case for either scenario.
Example:
All members busy - continue to wait in queue until maximum wait timer expires
No members available (logged in/accepting calls for that queue) - route to an alternative extension as a 'No Agents Available' treeIdeally this is separated into two separate entities as per attached image; one for all members click ignore call or are busy, and one for all members are unavailable…
2 votes -
Access IVR Menu Settings from the RingCentral Mobile App
I need to be able to update the IVR menu settings from within the RingCentral mobile app.
1 vote -
Adding description on how to upload .WAV or .MP3 file in the Announcement-Only Extension
Please include a banner or description in the pop-up window after you click the edit button under Announcement tab - Announcement-Only Extension stating "click the red button to re-record your custom greeting or upload .WAV or .MP3 file"
1 vote -
option for changing the Outbound SMS ID when replying to SMS
If the customer is replying to a text someone sent to the company number, RingCentral will automatically use the same company number that received the message. The customer cannot "flip" the ID to a different number company number in the middle of an existing conversation thread.
2 votes -
Block External Calls to DL/DID feature for selected users only
Block External Calls to DL/DID feature for selected users only
8 votes -
receive outage notifications affecting the account
Client wants an option to receive service status notifications that only affects their account
• Current Behavior :
Client receives blast notifications that there is an outage, causing their dashboard to display RingCentral downtime even though it doesn't affect them
• Requested Behavior :
Client would like to receive outage alerts/incident notifications that only affects their account
3 votes -
Need compatible device for an ATA for Phone-to-Radio Bridge
We have a phone number that when called activates 2-way radios and becomes an open convo between the user calling the DID and the after-hours maintenance people. I need to put an ATA or some other adapter on the line to make this work, not 100 percent sure what I should get.
Calling of the phone triggers the two-way communication. The device that the phone line triggers is a Zetron Model 30 WorldPatch. The phone line goes into that device and that device then triggers a Motorola radio hub.
4 votes -
Syncing Microsoft 365 Contacts to Ring Central Desktop app
The Ring Central Desktop app does not sync Microsoft 365 contacts if they have more than 2 names. E.g. John Doe will sync but John B. Doe will not. There is no similar problem syncing the Ring Central app with Google contacts. I contacted Tech Support and they confirmed it is a problem. You should fix it
1 vote -
Add “Drop Participant” Control for 3-Way Calls on Poly Edge E Series phones (E100/E220)
Description:
Requesting support for the ability to drop a specific participant from an active 3-way call on the Poly Edge E100 when used with RingCentral.
Details:
According to the Poly Edge E series phone manual(https://kaas.hpcloud.hp.com/pdf-public/pdf_9138718_en-US-1.pdf), this feature is supported at the device level. However, it is currently not available when the phone is provisioned with RingCentral.
Impact:
Users are unable to manage participants efficiently during 3-way calls and must end or rebuild the call to remove a single party, which disrupts workflows.
Request:
Enable support for selective participant removal (drop participant) on 3-way calls to align with the…
2 votes -
Option to have the lists of website that cannot send short code with RingCentral or VoIP numbers
Option to have the lists of website that cannot send short code with RingCentral or VoIP numbers. So there will be an option on our end to know if the website will support short code for VoIP numbers
1 vote -
AI Notes on Deskphones to be Viewable on the RC App
Currently, AI Notes for the deskphone are only received via email. It should also appear on the RingCentral app for better viewing and management.
3 votes -
Key press on audio prompt at caller without using IVR
This option, when available, will have the caller to make a key press before call connects to actual user, all without using IVR function
1 vote -
Support for 000 Emergency Dialing in RingCX Web Agent
Enable configuration or native support for regional emergency numbers (e.g., 000 for AU) within the RingCX Web Agent, aligned with compliance and emergency calling standards.
1 vote -
How about not having a pop up confirming you deleted a VM pop right up in front of the button i'm about to push? So annoying!
How about not having a pop up confirming you deleted a VM pop right up in front of the button i'm about to push? So annoying!
1 vote -
Allow placing outbound calls using a hot desk phone without logging in
Allow placing outbound calls using a hot desk phone without the need for a user to log in
2 votes -
When we provision a user we want them to be in a active state right away
Users are able to sign in with SSO currently, our issue is when we provision a new user they are in a pending state until they click the link in an email. We do not want this. When we provision a user we want them to be in a active state right away
1 vote -
Search-by-Name Transfer to Call Queue VM
Enable the Transfer to Voicemail button when searching for and selecting a Call Queue by name during an active call. Currently, this button is grayed out for queues, forcing users to manually dial extension numbers. This update would allow agents to quickly send callers to a department's voicemail using the same intuitive search-and-click workflow used for individual extensions.
3 votes -
Disable Delete Feature on Voicemails and SMS
Disable feature when it comes to deleting Voicemails and SMS on normal users. We want to make sure all information stays in the account if they are a standard user in the system.
1 vote -
Substitute Caller ID owned by Users not only super admin
Allow all users (not only the super admin) to use verified mobile numbers owned by other users as Substitute Caller IDs for outbound calls.
4 votes -
Call forwarding options
Your phone options when an extension is dialed and "*" is pressed to access the options after entering extension password, there is no option for "call forwarding" or no DTMF setup for dial to extension and set a call forward extension. This is a poor design and most other platforms like MITEL and CISCO have these simple features. You should add an option not only on the phone, but also in the app. Example scenario: Receptionist has their own extension and monitors another user, or a user manages a reception desk extension. It would be nice if a user could…
1 vote
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