12266 results found
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RingeCentral mobile version
We prefer the RingCentral Mobile App Version 24.3 for our organization. We like the size of the mobile version and the HUD and setup of the mobile version. We use this version app with our headsets and we do not use desktop phones. Thank you.
1 vote -
Separate Permission for Voicemail-to-Text
When the Voicemail Settings permission is disabled for a role, the voicemail-to-text option is grayed out on the user side. However, this also prevents users from updating or customizing their voicemail greeting.
Requested Enhancement: Create a standalone permission for voicemail-to-text that can be enabled or disabled independently of voicemail greeting settings.
This enhancement would provide more granular role control and greater flexibility for administrators.
3 votes -
User-Level MFA Activation for Non-SSO Users in SSO-Enabled Accounts
Customer Use Case:
The customer has Single Sign-On (SSO) enabled at the account level and enforces Multi-Factor Authentication (MFA) through their Identity Provider for SSO users. However, some users are exempt from SSO enforcement and must log in using their RingCentral credentials.Currently, when SSO is enabled at the account level, RingCentral Multi-Factor Authentication (MFA) is disabled globally and cannot be enabled for individual users. This leaves non-SSO users without MFA protection.
The customer is requesting the ability to enable RingCentral MFA at the user level for users who are exempt from SSO enforcement while maintaining SSO and Identity Provider…
4 votes -
Ability to Choose How Incoming Calls Are Handled When Call Waiting Is Disabled on Dedicated Fax Extension Using an ATA Device
Currently, within the RingCentral system, when Call Waiting is disabled on a fax extension, any second incoming call is automatically routed to voicemail while the first call is active. This is the system’s default behavior.
The customer is requesting the ability to customize how incoming calls are handled when Call Waiting is turned off on a dedicated fax extension using an ATA device. Specifically, they would like an option to:
Play a busy tone instead of routing the call to voicemail
Play a custom announcement
Reject the call without forwarding to voicemail
Redirect the call to a different extension or…
2 votes -
make an auto caller when we would upload a (.csv) file and my number would call automatically the numbers that are in the file
Make an auto caller when we upload a (.csv) file, and my number would call automatically the numbers that are in the file
1 vote -
increase ringtone volume for poly phones
I would like to increase the volume on the Poly phones beyond the current maximum level.
1 vote -
Route IVR Menu Key Press to Company Greeting
Feature Request: Route IVR Menu Key Press to Company Greeting
SummaryEnable IVR menu key press options to route directly to the Company Greeting.
Current Behavior
IVR Menu key press actions can only be routed to:
An extension
Voicemail of an extension
An external number
Dialed-by-name directory
Currently, there is no option to route a key press to the Company Greeting.
Requested Enhancement
Add “Company Greeting” as a selectable routing destination for IVR menu key press actions.
1 vote -
Preserve Chat History When Re-Enabling Extensions
Currently, re-enabling a disabled extension creates a new profile, causing chats and groups from the original profile to be lost. The requested feature would allow the app to either retain the original profile or merge the old and new profiles, ensuring no messages or group data are lost.
This addresses the root problem—preventing data loss and improving user experience.
1 vote -
Spam and robocalls
At least have an option to filter out robocalls, blocked, and spam numbers from the call log. Not sure why my phone has been flooded with these numbers, and I can’t filter them out of the log. Thank you
2 votes -
Transfer RingCX Call Via RingEX HUD
There should be a way to initiate a transfer of a CX call via EX HUD. Currently, there is not a way to transfer directly from CX to EX VM either. When users are making and receiving many calls per day, there should be a seamless way for them to (warm) transfer calls. As a workaround, users currently need to manually enter in a phone number or extension from their dialpad and transfer the call. That can take up time.
3 votes -
Full Call Transcript for Merged Calls
The ability to generate and access a complete, continuous transcript for calls that have been merged (e.g., when multiple participants are combined into a single active call session).
Current Limitation:
At this time, merged calls do not produce a unified transcript reflecting the entire conversation. This creates gaps in documentation and makes it difficult to review discussions in full context.Business Need / Use Case:
Maintain accurate and complete records of multi-party conversations
Improve compliance and documentation
Enhance coaching and quality assurance reviews
Provide better visibility into full customer interactions
Having a consolidated transcript for merged calls would significantly improve…
1 vote -
RingCentral does not support embedding a playable video directly within a standard SMS. People want click on links. Pls add it as an option.
When I send a link with a video in it to someone who registers on our real estate website they will not open it. They are worried it is a virus (spam). When I text the consumer they think its AI. With the technology that RingCentral has today why cant they have the option to send video text with a embedded video showing there is a real human like you can through your personal cell phone ie Verizon Wireless? Sprint? T-Mobile?
1 vote -
Save Speaker and Ringtone Preferences at Device Level Instead of Per Login Session
Issue:
Experiencing an issue where speaker volume and ringtone preferences do not persist when logging in and out across multiple devices.Environment:
-Uses multiple devices: desktop, laptop, mobile phone, and iPad.
-Preferences appear to reset per login session instead of saving at the device level.Expectation:
-Audio output and ringtone settings should be saved per device, not reset each time they log in on different endpoints.2 votes -
callback call recording
Can we have the auto call recording turned on for the callback feature within call ques. I am being told that in a call que if you have the callback feature turned on and a client selects the call back feature, then that call is not recorded
1 vote -
Validate phone list
validate phone lists - to confirm the phone numbers we have are working numbers still in service?
1 vote -
Filter option for unresponded voicemail and text messages
Filter option for unresponded voicemail and text messages
3 votes -
Increase Presence Monitoring Limit for Poly Edge E Series with Expansion Modules
Requesting an increase to the functional Presence monitoring limit for Poly Edge E Series devices (specifically the E550) when equipped with expansion modules. Currently, the RingCentral service typically limits presence monitoring to 70 colleagues. However, the Poly Edge E550 hardware physically supports significantly more:
There is a mismatch between hardware capability and service/template logic. Diagnostic logs for firmware 8.2.3.0844 reveal that the device configuration template generates "Invalid index" errors for efk.efklist entries starting at index 51. This prevents customers with high-capacity sidecars from monitoring their full required list of users (e.g., 138 users), rendering the physical expansion buttons unusable for…
2 votes -
delete transcript
Description: I am requesting the ability to manually delete transcript history within the app. Currently, users lack sufficient control over removing these records once they are generated. We need a clear "Delete" option for individual transcripts, as well as a multiple selection tool to delete several entries at once. This is essential for user privacy and keeping our history logs organized.
1 vote -
Option to upload the custom call recording notification when transferring a call
Please add an option so that when the call is transferred to another extension, they can upload a custom recording rather than the default announcement that the call is being recorded.
1 vote -
Specific caller ID on custom rule
Currently, there is no option to enter a caller ID(e.g. Airbnb) when creating a custom rule. We can only enter the callers' phone numbers or contacts from the address book.
Using a specific caller ID helps us filter calls, especially when multiple numbers share the same caller ID.1 vote
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