13227 results found
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Total Call Duration in Admin Portal Call Logs
Display the total duration of a call as a single, consolidated value in the Admin Portal Call Logs, regardless of whether the call is transferred or the user switches between platforms or applications.
8 votes -
Enable the "Share Voicemail" Option for Non-Super Admin Roles
Please add the ability for non-Super Admin users to share voicemails via message, email, or text directly from the RingCentral app. Currently, users need access to the Messages tab to share voicemails. This feature would allow users to share voicemail recordings without granting them full permissions to the Messages tab.
2 votes -
Manage voicemail settings and notifications for AIR stand alone accounts
Stand-alone AIR Accounts must have an option in the admin portal to change voicemail greetings and add voicemail email notifications.
2 votes -
Calling ID or Report ID Report
The customer is looking for a way to check the Calling ID or the Recording ID of the calls for their account that should be visible on call logs feature or on Analytic Report
1 vote -
Allow Call Queue Callback Requests When All Agents Are Unavailable
Feature Request:
Enhance the RingEX Call Queue Callback Request feature so callers can still request a callback when all queue members are currently in an Unavailable status.Currently, the callback option is only offered when at least one agent is available to service the queue or agents are busy on other calls. If all agents are unavailable, the callback prompt is not presented and the caller eventually follows the configured maximum-wait-time treatment, such as voicemail.
Requested Behavior:
Allow callers to submit a callback request regardless of the agents' current availability status, so the callback can remain queued and be processed…4 votes -
1 vote
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Allow use of 211 / N11 Numbers
Please allow the usage of 211 in my tenant. This is an extension from our current system that is used heavily for clients.
4 votes -
Option to Turn Off “Fax From” Name
We would like the ability to disable or remove the name of the user who sends a fax, so that the sender’s name is not displayed on the fax.
2 votes -
Allow SMS autoreply for Miss call from IVR menu or Call queue
Allowing to setup SMS automation/SMS auto reply for miss call from the IVR menu and Call queue
3 votes -
Add an option in the RingCentral app that allows users or administrators to disable personal voicemail for a specific user/extension.
Customer Request:
The customer wants to continue having access to voicemail in the RingCentral app but would like the option to disable personal voicemail for calls made directly to their own extension.Requested Enhancement:
Provide a setting that allows users or administrators to disable voicemail specifically for a user's direct extension without disabling the user's overall ability to access voicemail.2 votes -
Bulk Update Capability for Regional Settings
- Problem Statement Currently, the RingCentral Admin Portal provides a highly efficient "User Settings Template" feature to bulk-update regional settings (such as time zones) for individual users. However, this bulk-apply functionality does not extend to non-user configurations.
Administrators are unable to apply bulk time zone changes to Sites and Call Queues. When a global update is required, admins must manually navigate to each individual Site and Call Queue to update their regional settings one by one.
- Use Case & Scenario Recently, a previously standard time zone—(GMT-05:00) Eastern Time (US & Canada)—was deprecated in the system and stopped properly observing Daylight Saving…
6 votes -
The customer is requesting a desk phone feature code that allows users to easily forward incoming calls to an external phone number when the
Requesting the ability for users to dial a feature code (e.g., star code) directly on their desk phone to automatically forward incoming calls to an external number when unavailable.
9 votes -
Offer a USB phone for RingCentral like the Yealink MP54
Offer a USB phone for RingCentral like the Yealink MP54. For any company that uses RingCentral's call center platform or a web-based CRM system like Salesforce it is important to initiate the call through the computer rather than an IP phone. A USB phone like the Yealink MP54 assures that the call is managed by the computer. IP phones don't allow the call to be easily recorded (with notes) in the Salesforce CRM system. A USB phone would use the computer for the call so the activity can be recorded in the CRM system.
1 vote -
create a call queue without a manager
Hi Team,
I am writing on behalf of our client regarding a call queue configuration requirement.
The client would like to create a Call Queue without assigning a manager. However, we found that when using the Assisted Setup, selecting a manager is currently required before the Call Queue can be created.
Would you please consider making the manager assignment optional when creating a Call Queue? This would provide greater flexibility for customers who do not require a dedicated manager for their queue.
We appreciate your consideration of this feature request and look forward to your feedback.
Regards,
Ramilito Carillo
Technical…1 vote -
Allow Users to View All Agent Scores in “Top Agents for Topics”
Currently, the “Top Agents for Topics” section only displays the top 5 agents. Add an option to expand the section and view all agents and their scores, rather than being limited to the top 5.
1 vote -
Block a specific carrier
Ability to block a specific carrier such as Google Voice. Been getting a lot of SPAM calls from them and blocking numbers manually can be a hassle.
2 votes -
WPA3 Support
Ability for RC to support WPA3 on software & hardware.
1 vote -
Increase the add account feature on RC APP
Customer wants to increase the Add Account Feature on the RC App, which customer has an options to add more extension in one RC applications to access back and forth.
1 vote -
admin portal view only access
Managers would like to be able to have access to see details of users and call queues groups. However, Super Admin is reluctant to provide full access. View only access is desired to monitor managed users voicemail boxes. There should be some level of control in the roles for full access, manager access for minor changes, and view only for various sections of the admin portal rather than simply no control or full control.
1 vote -
Admin-Controlled User Password Reset and Forced Password Change
Add a RingCentral admin option that allows administrators to reset a user's password and require the user to change the temporary password upon their next login.
Current Setup
Currently, when a user's password needs to be changed, the user must manually initiate the password-change process.
Requested Enhancement
Provide administrators with the ability to:
Reset a user's password from the admin portal.
Set or generate a temporary password for the user.
Force the user to change the temporary password to a new password upon their next login.
Clearly indicate when a user is required to complete the password change.1 vote
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