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  1. If a call is on a queue at 4:45 PM, they wanted that if it is exactly 5:00 PM (After Hours) the calls will routes to their after hours even if it enter the queue.

    If a call is on a queue during after hours, we should have the option on what to do with the calls that are already in queue.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  2. Customer need a feature for them to know if the user pressed *9 to stop the recording.

    2 votes

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  3. Ability to restore the call recording even if it is more than 12 months

    3 votes

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  4. 1 vote

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  5. Auto reply feature for when you are out of office.

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  6. When utilizing the new Site or Call Queue Call Handling Templates, you can apply a template with Custom Rules to any valid extension. However, you can apply a custom rule to an extension that might already have one that exists and conflicts with the rule set up in the template. The system will not notify you that you are applying a template with a conflicting rule (currently, you have to cycle through each extension and click 'Validate Rules' individually).

    We are requesting that the system tell you when you are applying a conflicting rule and to what extension when you…

    5 votes

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  7. Aside from the Main site, other sites must have the capability to record a call too. Especially if the site has a call queue.

    1 vote

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  8. I would like the ability to arrange the order that my "My caller ID:" is listed. I have over 25 clear ID's and if I am not using full screen it does not show all my caller ID options. I'd like the ability to rearrange the color ideas in any order I would like or at least the ability to choose by name A- Z etc. or by number.

    1 vote

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  9. Please have the capability to be able to add a phone number to an already existing group SMS so we don't have to start over and retain the existing thread.

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. When merging calls using the ring central app on an IOS phone, it locks the screen of the IOS. It would be great if we can avoid the screen from locking when merging the calls.

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  11. Busy Call Forwarding. It is a basic necessity that phone companies have offered for years. It needs to be a basic stand-alone feature available on any extension, as well as in Call Queues.

    Right now, it does NOT work and not one technician at Ring Central as been able to offer a workable solution for an office/call center. If I pick up ext 101 to make an outgoing call. A customer calling in goes straight to voicemail. Ext 2 does NOT ring! The customer thinks we are not in the office (out of business).

    This is what should happen in…

    1 vote

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  12. We need a feature that allows the use of deskphone without a number as ringer only. The deskphone must be added to call queue.

    1 vote

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  13. 1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  14. The Customer wants to have a POS system support without additional devices (like an ATA)

    1 vote

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  15. We want to have RingCentral Automator on mobile for easy access instead of accessing it via browser

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  16. allow to have a beep tone or any sound indicator for the customer when they are already engage in a call.

    1 vote

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  17. Allow for personal ringtones to be imported into the android app.

    1 vote

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  18. When I, as a super admin, make changes to user extensions, I would like no notification to be sent to the end users. This includes voicemails and emails. I feel this feature is only a true "security issue" if a bad actor gets in, or the user changes their own info.

    4 votes

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  19. The template feature in Ring Central is almost useless when a business needs to have multiple templates for a number of frequently used responses. This is because they cannot be sorted, either alphabetically or numerically. It makes it extremely difficult to find the needed template. Ai solves this problem and there are already some apps that are offering this and more. RC is falling behind. The sorting should be a relatively easy thing to fix. Hope you can get this feature usable for us users. Have a Merry Christmas and Happy New Year!!

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. Ability to block robocalls on a per line bases

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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