12540 results found
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Latency Issue: Call Routing Delay on RC Desktop App
Issue: Call routing latency when declining calls in RC Desktop v26.1.20.
Environment: MaxAgent integrated with the unified RingCentral Desktop App.
Observation: Upon clicking "Decline," the app enters a "connecting leg" state, causing a significant delay in routing the call to the next agent in the queue.
Comparison: The legacy RC Phone app routes these calls instantaneously under the same conditions.
Impact: Reduced agent productivity and increased wait times within the queue.
Goal:
Optimize the interaction between the RC Desktop unified app and MaxAgent to eliminate the current routing lag and improve overall SLA performance. Currently, when an agent selects "Decline,"…1 vote -
import messages from google voice to ring central
I ported my old number from google voice and downloaded my text history in an html file. I want assistance importing those old messages
1 vote -
Allow a group SMS to the main phone number and keep the AI Receptionist
I want to have a group SMS to our main number so that everyone in the office can access, respond, and know what is going on with the candidates we are working with. I was told we cannot do that and keep the AI receptionist, because you have to change the call queue. Seems like a silly rule. Update it so that the AI receptionist can stay active while all users are able to share one main number for text message. It's very confusing to the end user when they are receiving a text from a number different than the…
1 vote -
Request to Enable Customization of Soft Keys in Idle and Connected States
He would like the ability to customize soft keys 1 to 3 when the phone is idle and keys 1 to 6 when a call is connected, as currently these keys are locked and cannot be modified.
9 votes -
Phone call "Notes" generate to a task list
When a phone call is complete and the Notes are generated, there is a task list after the call recap, at the end of the note. I would like the ability to automatically transfer those tasks to the Ring Central "Open Tasks" section where they can be marked as complete or assigned. So that way at the end of the day or week we can make sure that everything is done and followed up on.
2 votes -
Business SMS Booster "Mark Messages as Unread"
I would like the ability to mark messages as "unread" in the shared text group, just the same as the direct text group.
1 vote -
Remove or update in bulk the "Ring your co-worker" pop-up in the user ring settings.
The customer wants to have the capability to apply a "Yes" to all of the users who have the "Ring your coworker" pop-up in their ring settings.
1 vote -
Business SMS "show all" option on status filter
Business SMS currently has 2 options Open & Resolved. When searching for a phone number I would like the option to "show all" on the status filter.
2 votes -
Updating Default Announcement Only Extension
Announcement Only extensions- default message.
1 vote -
Park location for manualy provisioned devices.
Customer wants the option to use the Park Location feature even if the device was manually provisioned.
1 vote -
Discard Voicemails Containing No Speech
Currently if a caller disconnects during a voicemail greeting, or shortly after the message beep indicator but there is no speech, we generally still register this as a voicemail and notifications are subsequently sent.
This causes notifications to be sent for voicemails that contain nothing, causing additional admin overhead.
Suggest that detection is placed for scenario of a voicemail containing no speech, and if no speech is detected, the voicemail is discarded.
2 votes -
Ability to communicate through GLIP without account.
Ability to communicate to external users without RingCentral account using "Message" feature.
1 vote -
Support for SMS Integrations in Shared Inbox
Currently, the Shared Inbox in the Customer Engagement Bundle (CEB) does not display automated SMS messages sent via third-party integrations such as Agency Zoom. While customer replies to these messages appear in the Shared Inbox, the original automated messages do not, causing confusion for users and incomplete conversation threads.
2 votes -
To make jpg and pdf files directly opened and enlarged on 1 click
In RingCentral it's waste of time to save-open-enlarge jpg and pdf files. Why not to make the system so that 1 click on file opens a document that can be zoomed just using the wheel on the mouse? Saving the file is another step if it is necessary.
1 vote -
Pause/Stop Recording Metric for Reports
Create a reportable metric that tracks when users pause or stop the recording during automatically recorded calls.
This metric should be available in the Analytics Portal so leadership can easily identify how frequently (and which users) are using the pause feature. This would help us monitor proper usage and ensure compliance with our call recording policy.2 votes -
Allow external email users to send messages via the “post message via email” feature in RingCentral.
Description: Currently, the “post message via email” feature generates a unique RingCentral email address (e.g., 157881991123@54930276353.mvp.ringcentral.com
) that team members can use to post messages to the team via Gmail, Outlook, etc. However, emails sent from users outside the team or from personal email accounts not associated with a RingCentral extension are blocked and not delivered.Proposed Enhancement: Enable the feature to accept messages from verified external email addresses or allow team admins to whitelist specific external email addresses.
1 vote -
que members
Set the number of members that can answer a call que. I have five members but want to decide how many are available by rules. To control the flow for high or low volume calls depending on time of day.
1 vote -
Headset Behavior with Silent Ring
Poly confirmed that if the ringer is set to “Silent Ring,” the phone defaults to a “New Call” state to ensure users do not accidentally answer an incoming call they might not be aware of.
While I understand the concern about the user answering a call on the headset that they might not be aware of when the ringer is set to silent, this could be avoided by alerting them for all calls through the headset regardless of the ringer type setting. It makes sense to silence the phone in some situations, but not the headset.
Even if a new…
1 vote -
Be able to Configure user access rights for call logs and phone numbers across multiple sites
A user with a Custom Role assigned to a specific Role Domain (Site) and granted "Company Call Log" and "Sites Call Log" full access permissions should see ALL call records and ALL recording segments associated with that Site.
2 votes -
Show Shared SMS previews on lock screen notifications
Please show detailed information and previews of Shared SMS on the lock screen notification. Message previews are displayed for direct SMS on the lock screen.
3 votes
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