12538 results found
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It would be great if RingCentral was able to provide analytics of time spent on the app for each participant like a time on the app tracker
It would be great if RingCentral was able to provide analytics of time spent on the app for each participant like a time on the app tracker
1 vote -
custom rule for transfered call
We would like to request the ability for the RingCentral mobile app to ring only when a call has been transferred to the user. This would help minimize interruptions from direct or incoming calls while ensuring that transferred calls are still attended to promptly.
1 vote -
Allow admins only to still use a password when all other users has enforced SSO.
Allow admins only to still use a password when all other users has enforced SSO.
21 votes -
Enable SMS Shared Inbox
We would like the ability to enable the SMS shared inbox for the main number regardless of our plan or license, as we are currently unable to use it despite having the Customer Engagement Bundle, and this feature would be especially helpful for our small business.
2 votes -
Enhancement to Disposition Category Hierarchy in RingCX–Salesforce Integration
Request to enhance the current disposition framework by enabling a hierarchical selection model where Disposition Categories are selected first, followed by a filtered list of Dispositions within that category during agent call workflows.
Disposition Categories are only selectable after a Disposition is chosen.
Categories exist as an attribute within a disposition rather than acting as a parent hierarchy.
In Salesforce-integrated environments, categories are not clearly surfaced or reportable in call records.
This results in:
Inefficient agent workflows (especially with large disposition lists)
Increased risk of incorrect disposition selection
Limited reporting granularity and usability in both RingCX Analytics and Salesforce2 votes -
HID Touch Controls - Update so they do not disconnect held calls when using Ask First
When using a HID headset with touch controls enabled in the RingCentral Application, there is interference that happens with Held Calls when using the Ask First functionality.
If you have touch controls enabled on an HID device in RingCentral and use the Ask First function, then hang up the Ask First line to go back to the original caller... both calls are disconnected.
Tier 2 is aware of this issue and I was advised to create this feature request to coordinate with HID manufacturers to resolve this HID problem.
1 vote -
Forward picture messages
Users should be able to forward picture messages received via SMS/text to other users or phone numbers.
1 vote -
Enhancement Request: Call Queue Booster - Callback Timeout Tied to Voicemail Wait Time
Description:
Currently, the callback window is tied to the same wait time before routing to voicemail. If all agents are busy and no one becomes available within that time, the callback is missed and requires manual follow-up.
Suggested Improvement:
Allow callbacks to persist beyond the voicemail wait time or retry automatically until an agent becomes available.
Impact:
This would reduce missed callbacks and improve the caller experience, especially during high call volumes.
1 vote -
make interface more user friendly
Simplify the interface by grouping all essential call controls and contact information into a single, unified screen to reduce menu-hopping and improve ease of use.
3 votes -
Restore SMS History
After the recent Shared SMS update, all of my existing SMS message history across multiple extensions was suddenly wiped and is no longer accessible. Even after disabling Shared SMS, the previous conversation threads did not return. I am requesting a feature or capability that allows SMS history to be preserved or restored after enabling Shared SMS, or at least a way to retrieve the lost message history from the backend. This is important for maintaining communication records and ensuring continuity of business conversations.
1 vote -
Disable SMS account wide
Subject: Disable SMS for every number in our inventory
Description: I need SMS disabled for all 614 numbers in our inventory. would also like to request a new feature that allows us to do this directly in the admin center and not have to contact support3 votes -
Ability to retrieve voicemails from a blocked number in the RC app
Ability to retrieve voicemails from a blocked number in the RC app
1 vote -
Bulk Configuration for Do Not Disturb Settings
Use Case / Problem:
For accounts migrated to the New Call Handling service, the default routing for Do Not Disturb (DND) is hardcoded to "Send to Voicemail." We have a customer with approximately 600 users who do not use voicemail. They need DND calls to route to an Announcement or play a Busy Tone.While end-users can manually change their individual DND settings to "Play announcement," there is currently no way for Admins to enforce or configure this setting via User Templates or Bulk Updates. Relying on hundreds of end-users to manually update their personal settings leads to user error…
1 vote -
Alert tone for a user that received a call while monitoring an agent
When my agents monitor another agent calls, they do not hear when another call comes in while they are monitoring. There should be an alert sound when a call comes in for the one that monitors.
1 vote -
IVR repetition times and extreme time delay between each repetition
Based on current settings, the IVR message is repeated 3 times till there is some action. In addition, the time delay between each repetition is more than 10 seconds, as a result the customer hangs up the phone. We suggest the following enhancements:
- provide the option to change the no of repetitions (for example 1 or 2 or 3)
- reduce the time delay between each repetition to less than 3 seconds
10 votes -
Editing external shared directory
Customer will be able to make a direct edit of confirmed uploaded shared directory contacts of the account; hence, re-uploading template can become optional.
2 votes -
1 vote
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Ability to check transcribed voicemail on admin portal
Ability to check transcribed voicemail on admin portal
0 votes -
Fax Extension Forwarding to Dedicated Fax Hunt Group
The customer is requesting a feature that allows a fax-dedicated user extension to automatically forward incoming faxes to another fax-dedicated extension or a group of extensions (e.g., a hunt group) for sequential or simultaneous handling.
6 votes -
SMS booster - filter received sms per call queue
Ability to filter received SMS as to where the SMS was received. So that it would be easier to capture where the message was sent.
1 vote
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