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  1. In the case of using a Call Pickup Group, we would like to have a popup on the softphone application (Avaya Cloud Office) allowing us to intercept a call from a colleague within the same group. This popup or notification would appear after the time specified in the Call Pickup Group configuration, and would allow us to intercept the call or reject the interception. Currently, the only way to intercept a call is by going to the 'Supervision' menu, but this is not very user-friendly.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  2. Smart ACR — which it says automatically turns the announcement on or off depending on the state laws of the recipient's location. It would be great to have that feature turned on for our account.

    2 votes

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  3. We are a health service company and most of our customers are elderly and they don't have time or the knowledge sometimes to download or update the browsers we are requesting for the RCV to work on any kind of browsers currently we are using Chrome and safari however we would like to have the customers to have wider option for joining the meeting.

    1 vote

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  4. Feature wherein like the RC CAN numbers that we can manually push CNAM.

    Currently other region cant use cnam, including canada via article https://support.ringcentral.com/article-v2/Caller-ID-Name-Limitations-Outbound-Caller-Name-CNAM.html?brand=RC_US&product=RingEX&language=en_US

    1 vote

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  5. need to download or extract information on the admin portal via excel sheet like all the emergency response location in the account.

    2 votes

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  6. Additional status (Breaks/Lunch) on RC App

    5 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  7. Call Queue members simultaneous ring until all call queue members answer the call

    for example: a call queue is set up with members that are linked to an alert software that calls several numbers but they must all answer in order to listen to the alert message.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  8. 1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. A feature in which Ring Central number can receive calls with security codes implemented by other carriers

    3 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  10. The customer wants to have an option to disable 911 capabilities for all users.

    3 votes

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  11. Customer would like to have capability to have their customer rate the service provided

    1 vote

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  12. HubSpot CRM integration shows the Deals Tab under RingSense for Sales but not for RingSense for RingCX

    2 votes

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  13. Customer wants to disable incoming Voicemails from RingCentral, whenever there's a change on a user extension's details.
    Currently, there's no option for that.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  14. When in DND the assumption is that they will not get any notification or calls of any kind though currently this is not the behavior. When in the DND state, an extension can still get a call if they are in an overflow call queue or when there are notifications. Maybe there should be different levels of DND or perhaps something like a quiet mode?

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  15. Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.

    This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.

    We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.

    This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.

    Now when setting call-forward, they must enter the site code…

    20 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  16. When a call comes in, the HUD tab automatically switches to the Keypad tab. Please allow HUD to stay as our preferred choice, even when a call comes in.

    3 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  17. Show caller ID name with caller number in the RC app for mobile.

    4 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  18. To have the option to use repeating characters for account passwords or the option to disable this requirement.

    3 votes

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  19. If you're not withholding your number permanently, you can use 141 to withhold your number on a call-by-call basis. Just dial 141 followed by the number you want to call. If your number is withheld the message 'withheld' is returned if the person being called uses 1471 to find out the identity of the caller.

    Dial 141.
    Press 9 and dial the phone number of the person you want to call.

    2 votes

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  20. presence of polycom lines can be move to different lines numbers the same with mitel models

    3 votes

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