12540 results found
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Option to have List of Group Users read off in an IVR menu
Customers can record a custom greeting, but if the group members change, I would need to re-record the greeting. It would be helpful if there is a native "dynamic list" toggle that automatically reads out the current names of a group's members.
3 votes -
Using older desktop app version's phone interface to manage multiple calls
[EXTERNAL]
My entire office are really struggling with the new RC App… it REALLY SUCKS and my entire office has the same response…
It has a LOT of new features and all but we don’t need all the bells and whistles.. phone # is too small, we might have 6 callers at the same time and it’s sooo difficult to stack calls and re-enter into calls and transfer calls and have conference calls on the fly… The old app was MUCH EASIER to navigate and see… Along with this, my plantronic’s headset now doesn’t allow me to accept calls or…
1 vote -
Enable Group SMS Creation on Mobile App
Currently, the option to create a group SMS is only available on the desktop app. The mobile app has limited functionality and does not allow users to initiate group SMS conversations.
We recommend adding the ability to create and manage group SMS threads directly within the mobile app to provide a consistent experience across platforms and improve usability for users who rely on mobile devices.
Benefit:
This enhancement would allow users to conveniently start group conversations on the go, improve workflow efficiency, and ensure feature parity between desktop and mobile platforms.1 vote -
assign the meeting host role to another participant
I want to use a functionality in RC where, if the meeting organizer needs to leave early, they can assign the meeting host role to another participant instead of ending the meeting for everyone. This allows the meeting to continue even if the original organizer has to drop.
2 votes -
One Contact - Multiple Email Addresses
Having the ability to have multiple email addresses for one contact in Shared External Contact Directory
2 votes -
teams
to have a record of the location where the chat is made by a specific extension, and to have access to the admin portal to monitor by filtering using the date and time, and the extension user.
3 votes -
2 votes
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Al Receptionist Closing Spiel
Let the AI receptionist have an option to set up a closing spiel at the end of a conversation, instead of the AI simply disconnecting or disappearing after assisting a client or customer.
10 votes -
Schedule Meeting - Option to use ' the tap to join audio only from a smartphone' when clicking 'Create link'
Option to use ' the tap to join audio only from a smartphone' when clicking 'Create link' is Schedule Meeting and not just having the option available when you select "Use Outlook Calendar" or "Use Google Calendar" under Video Meeting - Schedule.
1 vote -
1 vote
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change pages
Where page 1,2,etc is only at the bottom, please also move this to the top.
1 vote -
When swapping a phone add a screen to assign location before hitting swap
When a phone is swapped from the Ring Central App to a physical phone, have a screen that pops for you to assign physical location. This will save time instead of having to go back into the phone setting the location and then back to the users to move forward.
1 vote -
attach images in video calls
Would like the ability to attach images in Ring Central video calls.
1 vote -
Simplified SMS Interface for Shared Inbox
Add an option in the app to hide other tabs when using the main number to send SMS through the Shared Inbox, providing a simplified user interface similar to the Direct Message feature in the app and regular sms.
3 votes -
Custom Greeting Template
It would be helpful if there were a feature that could apply the same custom greeting, wait message & music across multiple custom rules for call handling without re-recording or re-uploading pre-recorded messages.
2 votes -
Include the RC Account Name for Forwarded Calls to Another RC Account
The customer have 2 RingCentral accounts. He needs to identify that the calls are forwarded from their RC account.
1 vote -
Bulk Call Handling Configuration for DID Number Ranges
We need the ability to configure call handling and routing for a sequential block of numbers (e.g., numbers ending in 4101 through 4111) in bulk directly from the Admin Portal.
Currently, if we want to route a specific range of DIDs that are already assigned to existing user extensions to a main company or site number, it requires tedious, manual configuration for each individual number.
Introduce a "Bulk Route by Number Range" option in the Admin Portal.
Administrators should be able to input a start and end number (e.g., xxxx-4101 to xxxx-4111).
The system should allow us to apply a…
2 votes -
Ability to receive up to 5 calls.
Ability to let the app the ring and receive up to 5 calls and choose which call to answer.
1 vote -
Configure the Yealink base station and handset to ring simultaneously for incoming calls.
Allow the Yealink W76P base station and its paired handset to ring simultaneously for incoming calls. Currently, only the handset rings, but customers would like both the base and the handset to alert at the same time to ensure calls are never missed.
1 vote -
Re-add the option to use 'X' when dialing another extension
When dialing another extension, the customer could use 'X' between the main number and the extension number in the RingCentral Phone app. With the RingCentral app, the option is no longer available. It is how they operated before, and they would like to have this option again.
2 votes
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