9677 results found
-
Increase conference call hours limit
We need to increase the conference call hours limit on our phone lines. Currently we only have 240 call length limit and this is not enough for our business.
3 votes -
Access All Call Logs from the main number and other extensions from Cisco SPA525G2
We want to have a visibility of the call logs coming from the main company number and other extensions on the account from our Cisco SPA525G2
2 votes -
Using 1 email to send fax
Customer wants that their fax number assigned to a call queue with multiple people in it received a fax, the email used for notification should be the same email that will reflect when they respond to the fax.
1 vote -
Platform used to send fax
There should be a way for us to check the platform that the user used to send the fax message.
1 vote -
Cisco SPA192 for multi- user devices
We are trying to add the our Cisco SPA 192 for Multi-user devices however when we are doing so the Device is not showing in the selection contacted support was advised that the device is not supported. it would be helpfull if we are able to use Cisco ATA for Multi User features
2 votes -
Greet caller with a message
Please please please remove or change the "Greet caller with a message feature". It needs to be redesigned, at the very least in the dial in voicemail system.
It is very often confused for setting the voicemail greeting. It is our top ACO issue...clients set this thinking they are setting there Voicemail Greeting and then 'cannot get inbound calls'.Thanks!
1 vote -
Auto save contacts
A feature in which the contacts are automatically being saved in the company contact list from calls from either Ring Central desktop and mobile app
2 votes -
Allow a role to see all users call notes
Allow a role to see all user's call notes. I would like a certain role to be able to see those notes across all users
1 vote -
Send SMS Trigger
So I actually there is no trigger for whenever you send the sms. Like there is a trigger for whenever you receive an sms. It would be great if we find the trigger for outbound messages as well. Like mentioned in the attached screenshot.
1 vote -
Pop out Hub change
It would be great if we could look at the pop out Hub and see how many outbound and inbound calls are made for the day. Instead of looking for the report. If it was in the Pop out Hub everyone could look at it throughout the day to see how their staff is performing. Would need to be in real time. I used to be with light speed, and they had that feature.
1 vote -
SMS Spell Check
Would be great to have spell check function for texting.
5 votes -
is there any there's a method to have a user dial out from all main numbers? Currently it's designated only to Parent and whatever site the
is there any there's a method to have a user dial out from all main numbers? Currently it's designated only to Parent and whatever site they're assigned
1 vote -
is there any there's a method to have a user dial out from all main numbers? Currently it's designated only to Parent and whatever site the
is there any there's a method to have a user dial out from all main numbers? Currently it's designated only to Parent and whatever site they're assigned
1 vote -
AI Notes in merged calls
• What issues is this solving for? AI Notes in merged calls
• How will the feature help customer processes? It will help the customer take notes automatically between three or more parties.
• Who would benefit from it? RC users initiating the merged calls.
• How should it work? Taking notes automatically when calls are merged.2 votes -
Call Waiting "Disabled" Function
We have a customer reporting an issue where calls are still being received even though Call Waiting is disabled. When the extension is configured for IVR Key Press or Call Queue, the call should not be directed to the extension and should instead go to voicemail, as per the system's design.
For example, if Extension A is set to IVR Key Press 1, when the caller dialed main number > IVR > presses 1 and is directed to Extension A via the IVR, the system should not be offered to the extension and should instead be sent to voicemail.
2 votes -
Request to Update Sender Name in Internal Fax Email Notifications
Currently, when a user extension (other than the Main Super Admin) sends a fax internally using company numbers as the Fax Caller ID, the name displayed on the received fax notification is that of the Main Super Admin. This can cause confusion, especially when the fax attachment is not included in the email, as the recipient may assume the fax was sent by the Main Super Admin. It would be greatly helpful if the notification could display the actual name of the user extension that sent the fax.
Sample case: 26322234
1 vote -
Create Video Meeting through the Admin Portal
Customer would like to have an option to create a video meeting through the admin portal
2 votes -
Edit the phone App Text Screen
Please add a < and > in the upper part of the phone app's text screen - like the voice message screen - to easily move through texts. Right now they are listed vertically. Open one and it reverts to the prior screen: you don't know which text you just read... or which one is next to read.
Using the left and right arrows like the voice messages means you read/reply to a text, then click an arrow to go up/down to the next one. PLEASE. I need this.1 vote -
option to show the CNAM and the caller's name
Have the option to show the CNAM and the caller's name when making outgoing calls
1 vote -
show call status
On the Ring Icon for desktop app, please add a status icon or on the icon have it highlight around the box Green- active and Red- Dnd. There is no easy visual unless you have the full phone visible
1 vote
- Don't see your idea?