10970 results found
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Missed call tracking
Missed call tracking so that multiple users do not end up calling the same person multiple times. Change the missed call over to returned call.
1 vote -
Option to display original callers name on AI transcription during transferred call.
Currently, when a call is transferred, the AI notes are showing the whole phone call as the original employee. Customer would like to show the original caller/client's name when call is being transferred during AI transcription
6 votes -
RingSense to display Ext only on outbound calls
Currently, RingSense displays outbound call information using a format that includes both the BTN and extension, such as:
5025769125|8535This format is confusing for the customer because the BTN (5025769125) is not meaningful or recognizable to their internal users. The inclusion of the BTN adds unnecessary complexity to reports, increases user confusion, and complicates call analysis.
Expected Behavior:
The customer would prefer the call display in RingSense to show only the extension (e.g., 8535) to better match their internal reference points and simplify reporting.Business Impact:
The current format negatively affects the customer’s ability to:Read and interpret call data…
1 vote -
Deskphone pairing with Cordless phone (e.g. Yealink W76P)
I want to have a feature where the Yealink W76P Cordless phone can also support Deskphone pairing feature we have .
1 vote -
Allow Outbound Capability for Philippine Numbers
We are requesting to enable outbound capabilities for Philippine numbers.
1 vote -
Full Call Transcript
After a call, a full call transcript (not just the summary as shown on the Notification > Call notes) to be sent to the email of the super-admin only and not to be sent the a non-super-admin extension.
Super Admins have the power to disable this feature through the Admin Portal.2 votes -
Fixed Outbound Caller ID for the App
Remove the ability of a non-super admin to change their Outbound Caller ID on the App.
Allow super admins change this ability through the Admin Portal.2 votes -
Add Yealink 70B to the list of Supported Phones
Add Yealink 70B to the list of Supported Phones under the BYOD option in the admin portal for assisted provisioning.
1 vote -
Setting a task, Writting a note, from a Voicemail or Fax
It would be nice if one was able to write a note on a voicemail/Fax. A way to let people in the organization know what has been done thus far with the information left.
At the same time it would be nice if you could set up a task/assign follow-up actions to a team member on a Voicemail or Fax. an action you take from the menu of options on the VM or Fax
I also think it would be nice if you could Archive... call logs with the notes attached/voicemails/and faxes once the follow up has been completed. Deleting…
1 vote -
Disable Ringing on Second Handset While First one is on Active Call
Scenario:
The customer has a Yealink W76P system with two handsets registered to the same extension (101). She wants to keep call waiting enabled, so she can receive another call while already on one. However, she does not want the second handset to ring when that second call comes in.Current behavior:
When the customer is on a call using Handset 1, and a second call comes in to extension 101:Handset 1 beeps (call waiting) – expected behavior
Handset 2 also rings – not desiredCustomer's request:
She would like the second handset to remain silent (i.e., not ring)…1 vote -
AI Assistant extensive notes
We have just recently started testing the AI functionality with RingCentral and we noticed that even though the notes are very accurate, they are also very short and miss a few quantitative data points we think would be interesting to have collected.
We are in the healthcare industry and some of those data points would include the Member ID, NPI, Date of Service, TIN, etc.
Are those settings we can change in the application to have some more extensive notes taken? Or is this feedback we can share for future development maybe?
3 votes -
Add user interface to manage blocked numbers
Create a more manageable UI for blocked numbers that would let admins easily:
- Select which user should the number be blocked from.
- Search function to navigate blocked numbers and removing them from the block list.
- Search function to easily check if the number is in the block list.
2 votes -
Ability to send and receive MMS for Canada customers
Ability to send and receive MMS for Canada customers
1 vote -
rearrange or customize icons in the HU
Ability to rearrange or customize icons in the HUD.
3 votes -
Cross-site Access Management
When users run reports, they only see their user and not the rest of the queue. This change came about when Cross-Site Management was rolled out. When users pull reports now, they see everything, which makes it more work for them to find the needed information.
It would be best to have the ability to select both Company and Site for users under Role Domain
2 votes -
The customer would like calls initiated from the RingCentral Desktop App to be automatically routed to and dialed through the RingCentral Mo
The customer would like calls initiated from the RingCentral Desktop App to be automatically routed to and dialed through the RingCentral Mobile App without needing to manually switch devices.
Goal:
Seamless call handling across devices. The user prefers to initiate calls from their desktop interface, but has the actual call go out through the mobile app.Use Case Example:
A user clicks to dial a number in the desktop app while working on their computer, but wants the call to originate and be handled on their mobile device for mobility or better call quality.1 vote -
Call transcripts in reports
For admins: please enable reporting and link to call transcripts and notes/summaries in the same area where we can access call audio files
1 vote -
Turn ON call transcription and notes/summaries for all users
Please enable Admins to turn on Call Transcription and Call Note Summary emails for all users.
1 vote -
Forward call when user rejects
When a USER extension has a call forwarding that is set to ring in order for other extensions, the call goes to voicemail when the initial device rejects the call. We need to have the ability to have the call move on to the next device when the call is rejected by the first device. This is a current behavior for a call queue but needs to be implemented for a user call forwarding rule.
1 vote -
bring live reports type view into RC app
Need to have the ability within the RingCentral desktop app to view real time analytics. This will give employees the ability to understand how many other calls are waiting to be answered as well as understand who else may or may not be logged into the call queue.
1 vote
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