9345 results found
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Ability to remove the last name for fax
A bulk template that we can apply for removing the last name.
1 vote -
Ability to change the rate center of a number.
Ability to change the rate center of a number.
1 vote -
Generate report for users with custom voicemail greeting
Generate report for users with custom voicemail greeting
3 votes -
Add a toggle on the Application that makes it easier and faster to turn on/off CALL FOWARDING. Right now, we have to navigate though setting
Add a toggle on the Application that makes it easier and faster to turn on/off CALL FOWARDING. Right now, we have to navigate though setting
1 vote -
"Calling me at" template
The client wanted to have a template for the "calling-me-at"for easier application on multiple extension. Also he wanted to have a feature where he can delete the template on all extension at the same time.
1 vote -
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
2 votes -
Push notifications
Be able to unsubscribe users from push notifications in the admin portal. We had a situation that an employee is not longer with the company, the access to Ringcentral was removed she was not able to access the account but the push notification was still being delivered to the mobile device.
4 votes -
2 Different RingCentral accounts logged in to 1 RingCentral app
Customer wants his 2 different RingCentral business account to be signed in at the same time to one RingCentral app so he can answer calls from both account into 1 app only.
6 votes -
Make Entering Dates Simple Again!
A simple task of entering a date, like a Date of Birth, in the Desktop app and Website is very tedious. You can't just type in the date, you have to use arrows to select The Month, then the day and then the year.
This takes too long, especially when you have many contacts to update. I don't understand why we can't just type "05/01/1980" and done!
Also, You can't Clear a date once you have entered it.
1 vote -
Disable Activation of Corporate Emails for Personal Accounts
To maintain compliance and end-user experience I propose disabling the ability to use a corporate email (ie. *@corporation.com) when signing up for personal RingCentral accounts. This would prevent potential data security risks associated with using company credentials outside the approved corporate use case. Implementing this change would help ensure corporate emails addresses are reserved strictly for official, business-related purposes and allow users to only use IT approved RingCentral accounts.
2 votes -
Improve the overall expereince of National and International whitelisting
As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.
1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.
2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.
3…
48 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!
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have the ability to organize incoming faxes into folders or labels
It would be very beneficial for our company to be able to organize the incoming faxes into folders or tagging them with labels, so that we can easily come back and find faxes.
1 vote -
Assign extension to existing clients
Customer would like to have the option to assign an extension to their existing clients so they can dial the extension number to reach out to their clients instead of dialing the numbers
2 votes -
Option to modify / Correct AI Transcription.
"Transcriptions are mediocre, at best. Still have to type the call details out for a call because of the number of errors. Would be helpful to be able to correct the transcripts to help the AI "learn" or to enter non-standard or industry terms into a database for the software to choose from to help improve quality. "
1 vote -
Call Queue Wait Settings: Maximum caller wait time in queue: Add an Option to Disconnect
Have an option to disconnect the call for this Call Queue Wait Setting:
-> Maximum caller wait time in queue2 votes -
Launch an external App or website for incoming calls"
Feature to have an option to have bulk changes for "Launch an external App or website for incoming calls"
2 votes -
Call Log Reporting Under: Reports-->Call Log-->Detailed
Call Log Reporting
Under: Reports-->Call Log-->Detailed
We would like to create detailed call reports PER department/group that include multiple extensions. However when attempting to filter a detailed call log report, it only allows ALL extensions or to select a single extension, but no groups/multi-select. Would like to avoid having to export the entire org call log per month and then filter the data manually. Am I missing this somewhere, or perhaps this is a near-term feature add?IVR / Call Queues Diagram / Visualization Export
Is there a way for us to export our entire IVR / call group flows…
1 vote -
Have the option to change the time in schedule to one minute increments or intervals
Ability to set or change the schedule date and/or time in a minute increment or interval instead of 15 minutes. This should apply to all schedule (company schedule, call queue schedule, user schedule and/or custom rule schedule)
1 vote -
Other Phone System Forwarding to RingCentral (UC) - Whisper Feature
The customer have a system that forwards the call to RingCentral (UC) that will have a whisper that the user will hear. Please have the UC account a feature that can accept calls with whisper.
2 votes -
Download sms campaigns
The customer would like to be capable of downloading their SMS campaigns.
3 votes
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