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11985 results found

  1. Allow to change Virtual Numbers / Direct numbers in admin portal

    We currently can change a number with digital/MVP license in the admin portal but not additional company numbers/direct numbers. It would be helpful to have the option to be able to change your additional local numbers in the online account instead of contacting customer service.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  2. Ability to Display call origination for call queue without virtual line

    Looking for an option to have the feature for call origination even if the call queue doesn't have a virtual line or number.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  3. Hot Desk Phones should stay up when logging in and out

    Whenever they sign in and sign out. The phone desk reboots. With Mitel, the hot desk phones does not reboot everytime they sign in and out

    3 votes

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    1 comment  ·  Hardware  ·  Admin →
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  4. Adding an alert for sending fax if we exceed the limit for the size of file

    Adding an alert for sending fax if we exceed the limit for the size of file

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  5. Send and Receive Pictures from the salesforce Integration

    HiIt will be great to send a receive pictures from the salesforce integration, specially because of the texting capabilities from RingCentral, right now to receive the pictures you need to used 2 apps.Thank you

    1 vote

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  6. time Stamp on call logs

    with previous ring central layout users were able to view time stamp for each received/missed call .with new layout they can only see the date/day .To view timestamp they have to click on the call it self and then it displays the details . Is this something that can be reversed to the way it was ?screenshots attached .

    4 votes

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  7. Add the "Custom Field" in the roles and permissions in Admin Portal.

    To have an option in the roles and permissions to manage the "Custom Field" in More > Account Settings.

    2 votes

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  8. IVR routing with special number at the beginning when being forwarded to an external number

    The customer would like to add a special number at the beginning for incoming caller ID if the routing would be going through the IVR menu and then through the customer's external number

    2 votes

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  9. Add Call Queues to HUD

    We have a small company and we use a call queue to field all calls coming in on our main number. If someone is on vacation and someone else is at lunch, we have only 1 person available on the phone. If they are on their line, there is no way to know if a call is coming in on the call queue. If we could list is on HUD, we could maybe see when another call is coming in.

    3 votes

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  10. Be able to add your own extension to HUD

    I would like to add my own extension to HUD so I can easily see my status. Sometimes I forget to go off DND when coming back from lunch.

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  11. Option to select multiple numbers in Inventory.

    The account has 70 numbers that need to be assigned to Auto Receptionist and there is no option to select all. No other way just to have it assigned manually.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  12. Voicemail storage

    Customer wants to have the option to use their Email instead of the voicemail box as their voicemail storage since the maximum limit of 200 is not enough for them and this would be a good idea for a company that receive a lot of voicemails.

    1 vote

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  13. Allow Forwarded calls to a different RingCentral account to be saved on personal voicemailbox

    Customer would like their external forwarded calls to a different RingCentral account to retain to their original extension even calls are routed to a different RingCentral Account

    1 vote

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  14. Allow App to Bypass Android DND Settings for Audible Notifications

    On iOS, a user can allow the RingCentral app through various Focus modes. If a RingCentral call is received while in a Focus mode, the RingCentral app can still vibrate and audibly ring the device.On Android, a user can allow the RingCentral app through Do Not Disturb. If a RingCentral call is received while in Do Not Disturb, the RingCentral app DOES NOT vibrate or audibly ring the device. An audible notification of a missed call DOES come through while the device is in Do Not Disturb. Please change the Android App behavior to match that of iOS: to override…

    18 votes

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    0 comments  ·  Application  ·  Admin →
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  15. Total/count of calls in the app

    Cx would like to have users to see the total number of calls/count they have per day.

    1 vote

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  16. Disable Ability to add another call while on an active call

    Ability to disable the option to add a call while extension is engaged on an active call.

    1 vote

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  17. Public Park Call to keep the Original Caller's Caller ID.

    Public Park Call to keep the Original Caller's Caller ID instead of the current behavior where the caller id of the original caller is being dropped. It's helpful for the recipient of the call to know where the call came from originally. Thanks!

    9 votes

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    0 comments  ·  Other  ·  Admin →
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  18. Increase the number of callers allowed in queue to 50 callers

    Increase the number of callers allowed in queue to 50 callers

    11 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  19. Need to have background for polycom phones

    https://pp.s3.ringcentral.com/polycom/backgrounds/rc_320x240.jpg I would love to be able to adjust add company approved backgrounds for our polycom phones.

    4 votes

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  20. Export user phones list

    A feature in which we will have the capability to export a list on Phones & Devices > User phones tab same like what we have in user with extensions tab

    10 votes

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    2 comments  ·  Admin Portal  ·  Admin →
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