12290 results found
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Direct call from the extension send voicemail to call queue extensions
Ability to forward those direct voice messages to all extension to a call queue extension so they can one a one place to check it in that queue
5 votes -
Display full name on the outbound caller ID name
If there is an option for the outbound caller ID name to appear in full without character limitations.
2 votes -
Have app save my choice for input and output. If the headset is not recognized, them go to the default setting.
Have app save my choice for input and output. If the headset is not recognized, them go to the default setting.
The app should remember the last setting. Only go to default if the that choice(headset) is not available.
5 votes -
Allow font changes to make it easier for dyslexic users
RingCentral currently uses the Lato font, which is particularly difficult for dyslexic users to read. Dyslexic-friendly fonts include:
Arial
Comic Sans
Verdana
Helvetica
Tahoma
Century Gothic
Trebuchet
CalibriIn addition, 12pt or larger is generally preferred because it allows for spacing between letters, which again increases readability.
7 votes -
Migrate Data From One Extension To Another.
Some customers wants to create a new extension and migrate their data, and it would be very helpful to have an option to migrate all data from one extension to another.
8 votes -
Call Queue Custom Answering Rule Overlapping Schedule
For one of the call Queue, say QW i have created two rules.
Rule1: working hours from 6 am to 3 pm forward to Queue A
Rule2: working hours from 10 am to 7 pm forward to Queue BIn my use case, I want the call to be forwarded to both the Q at the same time because both of these Queues are falling under the working hours.
1 vote -
Bookmark feature (and others) moveable/organizable
Now that they have added the 'reminders' feature at the top it removed the 'bookmarks' to a sub-category. Please make it where you can organize the order so if you use one a lot you can have it there. Bookmarks used to be there and easy to click, now you have to make several clicks for the same result.
2 votes -
When an Admin has impersonated a user to perform Account checks, raise a test case etc. a formal notification is sent to said customer to e
The customer will receive notification that there has been some Admin work against his account via the Email notification subject line, please ensure the customer has been notified.
1 vote -
Better phone number ordering process with approval
We would really appreciate a better process to order new phone numbers. Something like:
1- a level 1 Admin request to purchase new phone numbers
2- request is escalated to a level 2 admin role or a procurement role for approval
3- if approved the order is placed.1 vote -
Ability to accept calls from prison
From a law firm:
For the past month
they are unable to receive calls from jail
- The call would come in and when they press 1 to accept the call
- they would hear a prompt error message that says: RingCentral does not support incoming calls from Prison- as of the moment - No Resolution is available - even if we enable call screening we cannot customize the announcement or prompt our vendor does not support incoming calls from Prison
5 votes -
Enhanced Error Indication for Faxing Failures in Call Logs
The current system for indicating faxing failures in call logs lacks specificity, often providing generic error messages that hinder efficient troubleshooting. This feature request aims to enhance the error indication in call logs, providing more detailed and specific information about why fax transmissions failed. By improving error reporting, we can streamline troubleshooting processes, enhance user understanding of issues, and ultimately improve the overall user experience with RingCentral's faxing service.
7 votes -
Login to RingCentral App without email activation
Option to Login to RingCentral App without email activation
4 votes -
Disable zero dialing on call queue
I have a zero dialing setup where the call will go to a specific extension. However, I want to disable this feature when the call goes to my call queue.
2 votes -
keep online status for mobile app
We have users who use only the mobile app.
On the mobile app you are online only if the app is active.
Is there any way to force online status even if the app is running on the background17 votes -
Allowing the Blacklisted number to have more detailed error messages on Call Log
Currently, the error messages displayed on the Admin portal Call Log lack sufficient detail, often leaving users puzzled with generic messages such as "Not Allowed." This lack of specificity leads to user frustration, increased support tickets, and prolonged issue resolution times.
Enhanced the Error Message showing to provide users with detailed and context-specific error messages whenever an action is not permitted or encounters an issue within the Admin portal. This feature will significantly enhance user experience, reduce support overhead, and expedite issue resolution.
2 votes -
Set a specific 2-digit speed dial for a 4-digit extension when using the intercom
Set a specific 2-digit speed dial for a 4-digit extension when using the intercom
10 votes -
phone will not ring if fax is forwarded to extension
Phone should not ring if fax is forwarded to another extension.
4 votes -
Lock the RC App to prevent its use from a device
Lock the RC App to prevent its use from multiple devices without the need for the user to log out.
2 votes -
Forwarding list for user
We are checking the on online account in the user extension, we are able to find the in which call queue and IVR the extension is receiving calls from It would be better if you would include which users are forwarding the calls to the extension of the user in question
1 vote -
Ability to log in and manually clear the park lines
The only recourse to clear the park line is to wait approximately one hour for it to automatically clear itself. Having the ability to log in and manually clear the park line would be beneficial.
1 vote
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