11983 results found
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Move participant from one meeting to another meeting or a call
Transfer participant from RC meeting to another RC Meeting or a phone call
1 vote -
Toggle Button on the App to Turn on and Off Devices
It would be helpful to have a capability on the app on which the device the call would ring to - between the app or the physical phone assigned to the extension. This is a lot easier instead of going to the admin portal.
1 vote -
Customizable Outbound TXT/SMS/MMS
Would like to see the ability to setup a customizable outbound txt message ID, currently only the RC operator can sent sms/txt messages from the primary line. We currently have our operator notifications setup to send inbound txt/sms messages via email to several team members and they reach out by phone directly to the client. Which is a painful workaround / experience. Ideally we would prefer to respond directly via txt message, however that would revival our private/direct call centre numbers which defeat our inbound IVR setup. If it was possible to be able to mask the outbound text/sms messages…
3 votes -
Limit ATA Devices Bandwidth Usage
Some/all ATA devices use more than the usual bandwidth even without sending or receiving faxes. Limiting its bandwidth usage can manage the bandwidth specially for those business that have data capping on their internet subscription that could affect the entire office's internet speed/bandwidth.
1 vote -
Presence status on Plug-In not in sync
When you have the desktop App and the Plug-In parallel working and you have a call/conference started on the desktop App, the presence status on the Plug-In does not change - (much more you somebody can call you - you know: no consistent busy management as we know - other topic).
16 votes -
Call queue shared voicemail
Ability to see if the Shared VM on the queue was already access or open by the other extension to refrain from calling them again.
6 votes -
Capability to add multiple numbers to forward when No One Answers in the Call Queue Group
Capability to add multiple extensions when When maximum wait time is reached, send caller to in Call Queue Group.
1 vote -
Call back feature for 2nd incoming call.
so let's say someone is on the phone and someone else calls them, is there a way to set it to allow the call to be given a prompt to either go to Voice mail or request a call back
1 vote -
Call waiting audio option in Admin portal settings
As like in the RC app. Call waiting for audio settings should be available in the Admin portal so that Admin has the option to turn off and on the audio in call waiting.
6 votes -
Polycom VVX 311 Blueooth Compatibility
It would be great for the phone to be compatible for Blueooth Headset.Specially for Jabra Evolve 65
1 vote -
Is there any option to see what numbers are clients inputting on the IVR.
Is there any option to see what numbers are clients inputting on the IVR Contact System, like we can see it on our system that this customer is trying to input the EXT number
2 votes -
Status in meeting should has the length of absence
Calendar sync - here customers expect that colleagues can see in the status how long you will be unavailable.
14 votes -
Note with the call journal
Option to create a notice (or task) from a line item of the call journal, which can be assigned to themselves or another colleague. The number of the called party should be automatically added to the note.
12 votes -
Prohibit dual incoming calls (call waiting off)
It could happen, that 2 calls attempts come in at nearly the same time. The user get both - has to decide, which to take - even when 'call waiting is off'.This should not happen - only one call should get passed though to the user.
14 votes -
correct call journal for Ringout
Call Journal: Calls via the RingOut function should display the phone number of the called party and not your own phone number in the call journal
11 votes -
Forward target user should get forwarding user
Subscriber A redirects to Subscriber B. It should be possible for subscriber B to be able to reach subscriber A by telephone despite call diversion being initiated by subscriber A.
8 votes -
configurable change time of presence status to inactivity
current situation:
The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)Request:
The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.101 votes -
prevent from call loops
Call loop (no warning, when set) must not be possible.Today user A can set a forward to a colleague B who has configured a forward to user A. Which ends in a undefined status (no clue what happens today and how the user can get out of this).If a user may configure that he has to get a clear warning at least.
11 votes -
Access Handling Management for Partners
For the majority of sales partners it is a basic requirement that they are and remain THE sole contract and contact partner for their customers. This applies to the contractual design as well as to the support.This must support the management tools. Partners may only see their own customers, but must be given the opportunity; accept, create and manage tickets. Analysis options (e.g. quality of connections, discussions, conferences and more) must also exist.
10 votes -
Cost-neutral TAPI driver
Some customers do have older integrations based on TAPI interface.Not having this option is a barrier to step in.
18 votes
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