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9677 results found

  1. wants to add "received calls" under the notifications tab per extension

    9 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. The customer wants to see the text history shown in Ring Central app, not just in Admin Portal.

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. The Customer has 5 Call Queue Groups and would like to categorize all calls they will receive it individually, whenever they receive it through Ring Central app.

    2 votes

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  4. The Yealink T48U phones has a DSS key configured to forward calls from call queue and calls on user's DID to call queue. Its efficient when call forwarding is setup on the phone instead of enabling it on every users extension or ask users to enable it using their access, when needed.

    This feature should be available as it is practical and more convenient way on forwarding the calls either from call queue extension or on user's DID.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  5. 3 votes

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  6. Currently, you can only Switch calls twice and it won't allow you anymore on your third attempt to switch the call.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  7. To be able to stay logged in on my Ext but be able to answer calls and receive notifications from multiple extensions. The current design only allows to switch from one Ext to another but the other Ext. won't stay logged in. Notification will only show after switching Extensions

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  8. Call logs or Reports that will show what was dialed from the Dial by Name Directory

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. We are trying to setup a call flip in the admin portal to flip a call to a announcement only extension this option is not available as the announcement only extension is not populating in the forwarding under User> User with extension> 101> Phone> incoming call rules> Incoming calls> Add number or Co-worker

    It would be better if we can set a call to be flipped to a announcement only extension

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Please create a settings where the admin can restrict the calls of the users to 10 or so. This is helpful if the users are on mobile license.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  11. Custom rule should stay enable whenever you make changes to it. Current behavior is on the existing rule changes made then it automatically tuns off. We need to manually enable it again. It should stay enabled

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  12. Customer is trying to Expand their business and would like to create an account with a phone number that is based in China and bring an existing phone number in China going to RingCentral

    1 vote

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    New  ·  0 comments  ·  International  ·  Admin →
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  13. Customer wants to add customize fields on his contacts. Which includes status and last date it was modified.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  14. "When we forward a text to a new number the screen should change to the new message but it stays on the old text message itself... we have to manually click on the new mesg to continue texting there."

    4 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. Make the Group Call Pickup feature available for MS Teams when it it integrated with RingCentral.
    Currently, the feature is only available for Desk phones.

    1 vote

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  16. Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  17. Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.

    6 votes

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    New  ·  4 comments  ·  Team Messaging  ·  Admin →
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  18. I have been working in our online account to get the details of the user and the Mac address of the devices in the online account we are able to download the data however it does not include the Mac addresses for the devices
    It would be great if this information is among with the information that is included in the download

    4 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. Currently in the Admin portal there are many different options for setting outbound caller ID on an extension - their primary phone, app settings, fax settings, additional device, etc. We would love to see an option in the portal to change the Caller ID options for all of those fields in bulk, to one specific number. Currently all options must be manually adjusted to the same number one at a time and this feature would be an incredible quality of life improvement for building out hundreds of new locations every year.

    4 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. The customer requested the ability to enter a code before accessing the RingCX recorded link, ensuring that all call recordings remain secure and are not accessible to unauthorized users.

    1 vote

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