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  1. When a voicemail is left, call the user(s) listed with a prercorded message "You have new messages. To listen, press 1." Then prompt the user for the voicemail inbox pin, or at least just letting them know they have a message where they can then open their app to respond to the voicemail.

    3 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  2. Summary:
    Introduce a new phone replacement option that allows urgent shipment of a warranty device without an immediate charge, and instead applies a delayed charge only if the return device is not received by an agreed deadline.

    Current Options:
    Warranty Device Replacement – Recommended

    Replacement shipped after the faulty device is received by the distributor.

    No upfront cost.

    Device de-provisioned upon return confirmation.

    Urgent Warranty Device Replacement – I

    Replacement shipped immediately.

    Temporary charge applied and refunded upon return.

    Device de-provisioned immediately.

    Urgent Warranty Device Replacement – II

    Replacement shipped immediately.

    Temporary charge applied and refunded upon return.

    Device de-provisioned…

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  3. If I have to two companies sharing an instance, I would like to have the company setup, two or more sites in the company then allow the site name to show up in the app for each site.

    1 vote

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  4. It would be helpful if the Super Admin had the capability to use the direct numbers of all other users as the outbound caller ID.

    2 votes

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  5. 2 votes

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  6. Enhance the admin portal by displaying an indicator next to each contact to identify its source—specifically whether it was imported from RingCentral or Google.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Make the desktop & mobile app automatically reduce the size, compress, or reduce resolution of images or videos to fit within the 1.4mb limitation.

    16 votes

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    New  ·  10 comments  ·  SMS/Text  ·  Admin →
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  8. Ability for one extension to access another extension’s messages and faxes when the user is unavailable or on leave.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. Customer is requesting that his one extension with multiple deskphones can do intercom with each other internally.

    1 vote

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  10. The customer would like to have the ability to automate a survey through SMS.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. Ability to forward to AI Receptionist from any other extensions

    6 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. We need to set up call routing in which a caller dials the main number, presses key 2, and then the system follows the custom rule set.

    1 vote

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    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
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  13. Aligns message-only extensions with the capabilities of standard user extensions. This enhancement would significantly improve the faxing experience for customers who rely on message-only extensions for their business operations

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  14. if its possible to have an option to disable call waiting on a limited extension phone
    this will be helpful to our valued customers in the future.

    Thank you

    1 vote

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    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
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  15. It would be greatly beneficial for us to have the option to display the user’s direct number in the "Forwarded To" field of the call log when receiving calls through the RC App.

    Currently, when a user—who only uses the RC App—receives a call, the system defaults to showing the main number under "Forwarded To." This can lead to confusion and makes it difficult to identify the intended recipient directly.

    We believe having the ability to show the user’s direct number instead would greatly improve clarity and call tracking.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. A feature in the admin portal where it can be seen if the user is specifically using the mobile app (and whether it is Android or iOS) or the desktop app (and whether it is Windows or Mac).

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  17. I want to receive a notification when I received a call on my added account on RingCentral App while logged in on the other account.

    For example: I am logged in on Account A and I received a call on Account B, I should receive the notification on my Account A that Account B has an incoming call and be able to answer it for convenience without needing to log out or log in

    3 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. route the call to autoreceptionist or a greeting if no one answers: cx wants to have a message/announcement if the user didnt answer the call but he doesnt want the call to end after the announcement is played.

    1 vote

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    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
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  19. To have an option on call logs to generate list of external numbers that has been used for call forwarding of a user

    2 votes

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  20. ADD Poly ATA 400 as supported as most of polycom phones are RC Supported

    2 votes

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