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10984 results found

  1. Would like to retain faxes from one number and do not delete it on the system.

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  2. Description:
    The customer is requesting the ability to add a phone number from an external provider (e.g., T-Mobile or other carriers) to their RingCentral account without submitting a port-in request. The key requirement is to have the number remain active both on RingCentral and with the original provider.

    Use Case:
    This would allow customers to use a single number across multiple platforms or systems (e.g., mobile device and RingCentral VoIP) simultaneously, without having to transfer ownership or service away from their current carrier. It's especially useful for users who want to maintain their existing mobile plans or services while still…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  3. Okta-RingCentral integration - the customer would like to have the ability to auto-sync the email address update for both contact and notification email for each user, not just for the contact email. Manually updating the notification email per user is exhausting.

    3 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  4. Allow editing of text messages after it is sent.

    1 vote
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  5. customer cant remove the invited contacts under company contact list, it only has the option to resend but not to remove. the said emails cannot also be deleted from our end since the user didnt sign up completely.

    2 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
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  6. Summary:
    In the current implementation of the AI Receptionist (AIR), the SMS messaging feature is restricted to using only the super admin extension as the sending number. This limits flexibility and usability for organizations that require communication to be routed through other user extensions or departments.

    Current Behavior:

    When accessing the “Send Text Message” feature within the AI Receptionist, only the super admin extension is available as the sending number.

    There is no option to select or assign another user extension or number.

    Requested Enhancement:

    Provide the ability to select from a list of eligible user extensions or direct numbers…

    6 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  7. We would like to request the availability of dedicated fax licenses or extensions that can be connected directly to a fax machine without requiring a full RingEX license.

    The current RingEX license includes many features—such as voice, messaging, and video—that are not utilized in a fax-only setup. As such, using a full license for a dedicated fax line is not cost-effective and does not align with the actual usage.

    A more streamlined and affordable fax-only license would be a better fit for these scenarios.

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  8. I suggest that when you forward your ring central phone # to your individual personal phone that the ring central # shows up on the personal line when someone calls. This will allow you to see if it's a personal call or your business number.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  9. The ability to "bcc" to another text number automatically whenever you send texts and whenever a text is received, so almost like a bcc for email, but it will always send a copy of that text to a particular number for later access if needed to find it since the option to archive the full messages not just logs, is not yet available.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. The customer wants to Turn OFF Faxing on the Main Company Number, and they only want it to be used for Calls ONLY.

    5 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
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  11. Preconditions:
    A: SCP SP 1236 "Call Queue - Multiple Calls" is enabled
    &
    B: The call queue setting: "Maximum concurrent calls per member" is set to >1.

    Scenario:
    There are 6 users in many simultaneous call queues.
    All users use the Messaging feature and can see each other's RC App status.
    Lets say 3 of those users are active on a call queue call and their RC App status/presence indicators show Red/On a call as expected.
    - As soon as a new Call Queue call is offered to any of their assigned Call Queues, the users' RC App status changes…

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  12. Allow people to fax RingCentral efax numbers from analog fax machines without requiring the "1" country code. Currently you are able to fax between RingCentral accounts without requiring the country code, however if you try to send a fax from an analog fax machine to a RingCentral number the same way the fax fails to send. Adding the "1" country code to that same failed fax allows it to send properly, but not every person who sends faxes is aware of this requirement causing them to fail to send.

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  13. we get faxes every DAY.. missng from 06/05 till today
    how can I retrreive? what went wrong
    we are in business, missing faxes not acceptable

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  14. wanted to use Phone features like Video media for meetings, calendar integrations and background settings directly from the phone

    1 vote
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  15. Only allow for password changes for users through the Admin Portal or have to go through Admin to make password changes

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. When users are logged in to the Hot Desk phones and then set it to DND, the status of the user in the call queue does not change. It only changes when the phone is assigned to the user directly. It does not synchronize with the user's status as the hot desk phone is not directly associated with the extension. The RingCentral System should be able to allow the hot desk phones to synchronize with the user's status in the call queue for them to not have to log in to the application or web portal every time they need…

    4 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. When a voicemail is left, call the user(s) listed with a prercorded message "You have new messages. To listen, press 1." Then prompt the user for the voicemail inbox pin, or at least just letting them know they have a message where they can then open their app to respond to the voicemail.

    3 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  18. Summary:
    Introduce a new phone replacement option that allows urgent shipment of a warranty device without an immediate charge, and instead applies a delayed charge only if the return device is not received by an agreed deadline.

    Current Options:
    Warranty Device Replacement – Recommended

    Replacement shipped after the faulty device is received by the distributor.

    No upfront cost.

    Device de-provisioned upon return confirmation.

    Urgent Warranty Device Replacement – I

    Replacement shipped immediately.

    Temporary charge applied and refunded upon return.

    Device de-provisioned immediately.

    Urgent Warranty Device Replacement – II

    Replacement shipped immediately.

    Temporary charge applied and refunded upon return.

    Device de-provisioned…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?
  19. If I have to two companies sharing an instance, I would like to have the company setup, two or more sites in the company then allow the site name to show up in the app for each site.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. It would be helpful if the Super Admin had the capability to use the direct numbers of all other users as the outbound caller ID.

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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