11921 results found
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RC App automatic logout timer
The request is to create a Session Timer for the RingCentral App that is separate from the Service Web Session Timer. Admin teams need to be able to automatically log a user out of the RC App after a fixed amount of inactive time The Session Timer only works for Service Web and not the RingCentral App.
6 votes -
Revert Site Changes
If a customer or support changes the length of the sites or the Extension numbers, can we allow the idea of this being able to be reverted? If a change is made to the extension size, a "1" will be added to all the existing extensions but if we are wanting to change this back, or it was ordered incorrectly, currently this cannot be done.
8 votes -
Option to Hide Direct number on the app
Can we hide an extension's direct number within the RingCentral app?
5 votes -
Ability to Intercom from Mitel 6940
Please enable the ability to user Intercom feature from Mitel 6940 model phones
4 votes -
Option to know who is the user that using e911 address listed on the account
customer contacted and is asking for a feature/option to know who is the user that using e911 address listed on the account under phone system > emergency calling > company emergency response locations
1 vote -
RingCentral SSO: Please implement support for SLO (Single Logout)
Hi, Currently SLO is not supported by RingCentral, as per the article below.https://support.ringcentral.com/article/6748.htmlWe would like to formally request that SLO is implemented to mitigate the risk of unauthorised account usage. We have had several users who have forgotten to sign-out of RingCentral as they had assumed that signing out of Google (Our IDP) would have signed them out. Other individuals have then been able to access and use their accounts...
1 vote -
Outbound Caller Number On Desk Phone (Polycom VVX 411)
Customer Chris would like RingCentral to include the feature allowing a user to choose his preferred Outbound Caller Number on their desk phone in our future system improvements.
3 votes -
Regarding use of native dialer
Hello RC,
I wanted to check if there is an option to use RingCentral through my native dialer.
I unfortunately have an issue with my proximity sensor. On my native dialer I have an option to disable the proximity sensor. However i do not see any such option on the RingCentral App. Is there a way to disable the proximity sensor when using RingCentral, or route the call through my native dialer?
My issue is that during a call, my screen goes blank and I can not change anything until the call is over.1 vote -
I would like to see different rings be available for different numbers receiving calls
I used RingCentral for 2 different small businesses on the same account. It would be very useful to know which number was being called to know which business they were trying to reach
1 vote -
Control of Call Queues through hardphone
The ability to toggle between call queues from a button on your hardphone instead of only through the app.
1 vote -
SMS/ Auto response
It would be very helpful if we could set up an autoresponse for when we receive texts out of bussiness hours!
3 votes -
Allow CostCenter association change under User/Settings in Service Web
The request is for an easier way to modify the CostCenter of an individual user. For example, by going to that User in Service Web and selecting the proper CostCenter as you would select a Role or as you would select a site.
1 vote -
Allow users to send and receive audio files/notes in text
Like with SMS/MMS messaging on smartphones, allow RingCentral users to send audio notes/files as text messages to other phones. Sometimes it is easier to send an audio message for the recipient to be able to hear and replay as needed or it is safer to send an audio message than text (for example when driving). In turn, a better method of listening to audio messages from others is needed.
4 votes -
Pop-up with extra information for a call queue
This pop-up will provide additional information for a call queue for example, a link to a certain page, or a message to the person answering the phone that lets them know if specific steps have to be taken for that specific call queue.
1 vote -
Option to create a new site without adding IVR
verbatim: Ok so when our deployment team from RingCentral Professional Services were setting up our office, they created most of our site locations but they did so without there being an IVR attached. That is the correct way I want things done. I do not want to have to select an IVR when creating a new site but all knowledge base articles and guides just say choose IVR without the possibility that somebody might not want to have a phone tree to answer when the site is called.
I should not have to create excess resources that are nothing but…
1 vote -
Option to Download Call Queue Setting
option to download Call Queue Setting
5 votes -
Add Keyboard Shortcut to manage RingOut
Some of our users change their RingOut number on an almost daily basis (eg when working from home using a remote desktop). It would be helpful to have a Keyboard Shortcut to take you to the RingOut managment setting to streamline the process. Thanks
1 vote -
Make reports shared with all super admins
Feature request to make reports shared with all super admins
2 votes -
Flagging of International SMS Received and Sent Charges Before Charging the Card on File Feature
RingCentral per customer, Aree is suggesting that our system should send notice to the account Admin or to the Card holder for any possible charge that might be incurred for an SMS being received by and sent by any of their users before charging the actual card. In that way, they'll be able to distinguish if that particular text is something that they are expecting to receive or something they intentionally send.
1 vote -
Filter download user list
Would like to be able to filter the download user list by Role, Site, Status, and Department before downloading the list. This is beneficial for my company that has over 3000 users and more than 50 site. The download user list should only download what has already been filtered under the users with extensions or download all users.
25 votes
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