9340 results found
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Adjust how missed calls are categorized for group calls
Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.
471 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
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Set user to accept group calls or not remotely
Would be nice if you could overwrite a users setting for accepting group calls or not remotely on their behalf
13 votes -
Set Users Status on their behalf
It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.
64 votes -
Park Presence recall timer
Ability to have Park Locations ringback after a defined period of time to the original parker
14 votes -
Dialing tool to test newly added Toll-Free IVN's
The request is to provide better tools to dial IVNs. This mainly pertains to in-country dialing for Toll-Free in Service Web. Currently, the customer has to find out how to first dial the number and verify that it's working properly.
1 vote -
Provide correct in country dialing format for Toll-Free IVN's
The request is for the dialing format for each IVN to be added to be able to test the international numbers.
1 vote -
Add ability for admins to turn off automatic call recording notification emails
Our main contact is upset he can't restrict the notification emails that reach end users on a couple fronts:A) He believes the liability is on his organization to communicate this to usersB) That aside, he doesn't understand why these notifications need to be sent monthly... why is this needed more than once?He wants the ability to be able to turn these off completely as his business already has paperwork in place with users to address this and these only cause greater confusion.Generational Equity, UID: 2375197015, 11k MRR
4 votes -
Ability to customize activation pages for new users
Customer is requesting the ability to customize the activation pages for a new user.They want to remove the downloads page that a new user gets when they go through the activation steps.Kelly pushes out the RC Phone desktop app to the desktop through their Altiris deployment tool. Since they do this, they do not want users to download the application again or to download the RCApp application since they do not use this.
3 votes -
Be able to reassign a task to a different team
When I make a task just for myself, but later on I decide that it should be delegated, it's stuck in my own "team". I would like to be able to reassign it to some other team.
3 votes -
Toggle 411 calls restriction in Billing>Calling Rates> Premium Rates
Some customers would like to restrict users calling 411
12 votes -
Allow individual users to use RC Credentials when SSO is enforced for others
Some customers need the ability to authenticate a custom application for server-side connection via password-flow. However, when they enforce SSO on the account, this option goes away. If a single user in the account could authenticate via RC Credentials while the rest of the users are enforced for SSO, this would solve the issue.
9 votes -
Reduce the Desktop Real Estate Required for the RC App
It would be helpful to make it expandable and contractable based on User Interaction, especially relative to Composability.
35 votes -
Billing Approvals
Request is for ability to assign billing approval limits within Roles, allowing Site Admins to add product/services to their site within the account up to a specified limit. If billing exceeds this limit, it gets escalated for approval by Super Admin.
1 vote -
"Ring additional extensions" for Share Line Group
Option to ring other devices that just the Shared Line Group phones. In the event the call was picked up on one of the "other phones," the call would no longer be visible on the SLG.
2 votes -
do not display missed call message on hardphone when softphone answers the call
The issue is a caller using his softphone throught the day, reeciving and answering calls, returns to his desk and sees mised call notifications on the hardphone, though no calls wee missed by the user.
16 votes -
Ability to use AD group membership for SSO versus email
Administrators would like admin access to each UID for those large corporations that are made up of individual UIDs. This becomes an issue when each UID is using Forced SSO so there is no way to create individual home office user accounts in every UID. Leveraging AD Group Membership would solve this issue.
3 votes -
Ability to have Administrator level control of user preferences within the RC App
Lumentum would like the ability to define user preferences at an admin level, currently it must be done at the user level. This includes the ability to disable calling at a specific user (rather than system wide), this is huge for Lumentum and stated that Zoom provides them with funcationality, defining meeting settings, notifications and the ability to enable @Team notifications by the admin and not the Team owner.
3 votes -
Increase the fields "Job Title" and "Department" to 256 characters
This can be helpful when institutions have job titles and department names that are longer that 64 characters.
1 vote -
Expand Service Web<User Templates to include ability to manage templates for Shared Line Groups.
Currently, templates can only be created and applied to users. Shared Line Groups are used in retail scenarios and often require bulk updates.
1 vote -
5 votes
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