12551 results found
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Option to remove outgoing fax header stamp
I send forms using ring central fax and the stamp messes up the forms. It dont look professional.
6 votes -
"Apps" tile to have its own security permissions/decouple it from "Message Tab Shown in Main Navigation"
The request is to decouple the "Apps" permission from "Message Tab Shown in Main Navigation" and assign it its own unique security role permission.
Current limitations: The "Apps", "Workspace", and "Message" tiles are all tied to the "Message Tab Shown in Main Navigation" permission. There is no way to provision security role access to "Message" without also showing them "Apps" and "Workspace."
A related feature request would be to decouple the "Workspace" permission from "Message Tab Shown in Main Navigation" and assign it its own unique security role permission that is separate from the one for "App" and "Message."3 votes -
Need a way to move Digital Numbers (DIDs) to Number Inventory
The request is, in the DN properties, create an option to move the DID to Number Inventory. There is no way to do this at this time. Currently, admins have accidentally assigned a DID from Number Inventory to a user as a Digital Number. The admins need a way to move the Digital Number back to Number Inventory.
1 vote -
Filter delivery settings in call log
We would like to have more filter settings when in the Delivery Settings in the call log. Or when filtering in the call log and applying the filter, users can click delivery settings to send the report to an email each day where it will save the filters that had be previously set.
3 votes -
Share status permissions
The Share status button should not be tied to Message Tab Shown in Main Navigation permission. Instant messaging and your availability are not the same thing.
6 votes -
Display Desktop Notification Until Acknowledged
We would like to be able to set desktop notifications to display until acknowledged, so that we do not miss any notifications for incoming messages, missed calls, or voicemails. At this point in time, the Windows notification settings dictate how long the message window is displayed, with a max time of 5 minutes, which still can easily get missed.
7 votes -
Can we create a separate Dial by name directory for each site. We have 2 sites, and we don't want the caller to dial the extension of th...
...e other site.. Can we create a separate Dial by name directory for each site. We have 2 sites, and we don't want the caller to dial the extension of the other site.
1 vote -
Being able to search for faxes in messages by their phone number or their company name.
After attempting to search for faxes sent to the line, I discovered that you can't search just by phone #, or by company name, but that you have to use the first and last name fields. This makes it harder, as sometimes multiple people use one fax line, especially if they're in a company. It would be easier to search by phone # or by company name (if that company field is entered)
1 vote -
Every web page with list should be able to download
Similar to what Zoom or WebEx has, every single admin web page that shows list of user, list of Call Queue , list of information showed be able to download.
2 votes -
add custom emojis
It would be helpful to add custom emojis or a logo to a text message.
14 votes -
Text to Multiple People Using Zapier
Now that you've added MMS capability to Zapier, also add the ability to text to more than one person. I often have the need to text two people at once; for instance an individual and their manager.
2 votes -
Provide more context for Cold Transfer/Blind Transfers so the person receiving the transfer can answer the call correctly
Use Case: Users answer calls and then blind/cold transfer the call to other users. Blind/cold transfers use the ANI and Caller ID of the person performing the transfer.Impact: The person receiving the blind/cold forward is unaware that the call is a forward. They handle the call thinking that it is a direct call from the transferring party. They are not contextually aware that it is a transferred call or who the original caller is.Feature request: Add context to blind/cold transferred calls so that the person receiving the transferred call can understand who the original caller is and who's performing the…
13 votes -
Archiver Disconnect Notifications
We would like this new "Request Feature" because we have just recently experienced a bad situation where our Google Drive Archiver was disconnected and we don't know how this could have happened and we didn't get any notification from the UC admin platform that this occur. We couldn't find the reason why with the Audit because this happened back in September 15th, 2021 and we just recently notice that last week.This new feature will help tremendously as it will notify us if for some reasons our Google Drive get disconnected. We lost most of UC recordings because of that.
30 votes -
When making outbound call, immediately sound a tone to indicate that the call is being made and that your headset is working.
When making a call, it is not obvious that the headset is on/working until I hear the ringing. This may take 10s of seconds before you hear it, and takes longer to realize that the headset is not on. By that time the person you called may have picked up and hung up. If ringcentral would immediately sound a tone or set of tones to indicate that the call is being made (and then change over to the standard ringing), the person making the call will immediately know whether the headset is on.
1 vote -
Assign Custom Answering Rule to Each Extension at Once
Setup custom answering rule, and assign them to extensions at once
2 votes -
Block one on one chat between extensions
Admin must be able to control whom to allow and whom not to allow to chat one on one.
4 votes -
CNAM/CLI for all clients globally
Having your business registered on a CNAM database increases the answer rate of calls substantially and is being offered by many competitors in the UK market. This needs to be added ASAP or you'll lose clients to other services
4 votes -
Option to get a message that the number is invalid or disconnected instead of getting only a busy tone
By having this feature it would allow the users to identify if the number is just busy or not working anymore
1 vote -
Driver Recruitment Software Integration
It will help a lot if we could have an integrations with DRS - Driver Recruitment Software for both calls & SMS for UK customers.
1 vote -
Managing file sharing in the RingCentral app desktop and web For SMS and Faxes
As of now, attachments for SMS and faxes can only be sourced from local drive/computer, which is unsecured. Unlike Direct Message/Teams, where it can be set to Google drice, computer, One drive, etc..
3 votes
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