12276 results found
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Sending a recorded message to a group of phone numbers
For instance a reminder voice message to a list of phone numbers.
4 votes -
Bilingual and Multi-lingual Voicemail Transcripts
Staff in the office where I work are bilingual (English & español in our specific case). Many of our clients are native Spanish speakers and most of them either prefer to speak Spanish or only speak Spanish. The voicemail transcript service seems to only work with English. As we have both English and Spanish-speaking clients, we get voicemails in both languages (on rare occasions a client will switch languages mid-sentence. Spanglish?)It would be nice if the voicemail transcript system would accommodate other languages commonly spoken (here in the USA) and auto-detect the language spoken.
9 votes -
Set more than two Display Settings options
It would be very helpful to our agents to see more than two Display Settings options at a time. For example, Queue Name, CallerID Name, CallerID Number, and Phone Number would all be wanted by our agents -- all four options at once. Thank you.
1 vote -
Make RingCentral Support Cases Useful
Currently when looking at existing/completed cases, it has very minor details. i literally have a case that is closed and the only thing in the case is the automatic responce from opening the ticket. at minimum, all email communication regarding the case should be provided on that case log. not being able to reference the case makes it extermely difficult to provide good service to my end users. if there is a common issue i cannot look at case logs and provide the solution to past problems. I have never seen a ticket/case site that doesnt tract communication between the…
1 vote -
Call Pickup Groups: Support Queue Calls
Hi,Please can you add support for queues in call pickup groups?We have a use case across our business where individuals / functional areas of our stores do not want to be members of queues or as overflows, but optionally pickup a call for colleagues in another (functional) area who's phone/device may be located in close proximity. The vast majority of these calls would not be direct but routed via a queue to these users.https://support.ringcentral.com/article/Setting-up-Group-Call-Pickup-group.html
13 votes -
Can you please add a functionality that will allow my clients to just dial *and 4 numbers example - *5626 then it will connect to my com...
...pany main number like a shortcut.. Can you please add a fictionally that will allow my clients to just dial *and 4 numbers example - *5626 then it will connect to my company main number like a shortcut.
1 vote -
Maintain list of recent status messages
In addition (or maybe instead of?) the standard pre-built status messages, it would be helpful to have some of your previous status messages as well. For instance, we're often indicating where we are...at the office, working from home, etc. It would be really convenient if you could just toggle back to a previous status, without having to type it all over again. Having your own custom list of status messages is arguably more useful than the generic messages.
3 votesHappy to say this is implemented! Custom status will now remember your most recently used statuses. -
Assign users to multiple sites
Please add this feature in your latest update.Assigning users to multiple sites will help in make calls inbound and outbound from multiple sites.
16 votes -
Additional Presence Profiles for Breaks, Lunch and restroom breaks.
Request to have these available for queue type situations
2 votes -
Custom ring back time settings needed in Admin portal.
We would like the ability to set our ring back to receptionist at a lower interval. It is currently hard coded to 5 minutes, and we lose calls due to the long wait time. If we had the ability to set it lower, it would greatly help our business during peak times. The soft key (Private) park works but RC says they cannot make the Public Park settings match. This causes users many extra steps to accomplish what should be a simple task.
10 votes -
Two-Factor Authentication (2FA)
It would be nice to be able to remove 2FA from some user accounts but keep 2FA on others. Right now it all or nothing for 2FA.
12 votes -
User VM Zero Dial
Any customers reaching out to a particular user will have the option to leave a VM or press 0 during greeting to be rerouted to either another extension or another call queue.
3 votes -
Set Additional host(s) when creating initial invite for recurring meeting (weekly)
For recurring meetings. if the host is not available to start the meeting (vacation) another host is able to do so.
11 votes -
Custom Rule should not affect call queue member's current status
When adding a custom rule that applies on the current day, call queue members should not be showing as UNAVAILABLE under phone system>groups. This is showing incorrect status of the actual user.
2 votes -
Desktop App Sounds
The notification sounds for direct messages, text messages, etc. routes to the same speaker/audio that is chosen for phone calls. For me, I use a headset for the phone, but I don't wear the headset when I'm not on a call. Because of this, I don't hear any notification sounds and miss direct messages/text messages. Since there is already a setting to allow incoming phone calls to play on my computer's speakers, I should be able to set it so that notification sounds are routed to the computer speakers, as well.
5 votes -
Mobile/Desktop App - Automatic Hold After Transfer
This feature would help the app act the same as a desk phone if you are taking external calls and transferring them to other users. After taking an external call, going to call actions and clicking transfer, the caller would automatically be placed on hold as you dial an internal extension or search for a user for a warm or blind transfer. Currently, there is not an option to place a caller on hold while processing a transfer, leaving an awkward moment of silence before completion. This new feature would make the over all action of a transfer, smoother and…
5 votes -
Need more detail on fax failures other than just 'failed.'
Assist with troubleshooting fax failures to determine if it is on receiver or sender side.
3 votes -
Type code block messages directly, not just via "New code snippet" modal
All the popular apps for IT firms have the possibility to type code blocks (snippets) directly into the input field, with tripple back-tick delimiters and optional code language spec.Example 1, without code spec, should only be formatted as monospace and maybe try to autodetect code language.It turns out this editor for ideas HAS the tripple backtick functionality so I can not type it here, LOL... i'm gonna improvise
testing theplay fieldshould result in1 | testing the2 | play fieldExample 2, with code language spec for code highlighting, like you already do for snippets.php$x = new MyClass();results in…18 votes -
Release notes do not contain all fixes or modifications
The addition of this URL (https://support.ringcentral.com/release-notes.html) is great. I was unaware that this even existed until RingCentral support offered it. I did notice that some feature changes or fixed issues are missing from the release notes. For example, how to modify the large meeting license. The process completely changed in the Admin portal and I received no communication from RingCentral about when this changed or what the new procedure is. There have been several other changes to the Admin portal or the RC app that are not being communicated to customers, this is frustrating.
15 votes -
Ability for customers to search for known issues with any RingCentral product (bug search)
Our users report issues with RingCentral Video and the RingCentral App for Windows. I opened up support cases and the usual resolution is, try a new meeting or re-install the application. This is a good first step but it would be great to be able to search for issues or bugs with any product so we could identify if other peers have also reported the issue and if the development team is aware of what versions are impacted or if there's an expected release when the issue will be resolved.
11 votes
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