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10973 results found

  1. Whenever they use the intercom feature for their phone, they have to put in the Extension that they want to intercom and to press the pound key.
    What they want to happen is to utilize the Line keys, where once they press Intercom, they just need to press the Line key of an Extension in User presence.

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  2. Increase conference call limit to more than 4 participants in desk phone

    5 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  3. Customer would like to have an option to select extensions that can access the summary and recap of their calls through AI Notes and can share the summary and recap of the call through AI notes

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  4. I would like Non superadmins (users) to beable to edit the presence of there phone that way users can edit the area where the speed dials (BLFs) appear.

    this would let a user se the blf to a certain spot on there phone such as expansion pack

    12 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  5. Ability to assign the number as CCRN using the Admin portal.
    They want to have an ability to manually assign or set the number as CCRN.

    1 vote

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  6. Description:
    When calls are transferred to another user, the caller ID displayed on voicemail notifications shows the main line's number instead of the original caller’s number. This leads to confusion when trying to identify the actual caller. It would be beneficial to have a feature that ensures the original caller’s number is displayed in voicemail notifications, even after the call is transferred.

    2 votes

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  7. When merging calls on iOS, after connecting the second call keep user on RC screen where merge option exists. This is also Accessibility issue, see comments at bottom.

    Today upon connecting first call, user stays in RC App (see 1CallCnnctStaysOnRCScrn.PNG) and can click + to add new caller. User only goes to iOS Lock Screen after inactive screen time and that screen has RC button to return to RC app (see 1CalliOSLockScrn.PNG). The RC button is great reminder that user is not on RC screen.

    When adding a second call, upon connecting, user is immediately dropped into iOS native phone…

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  8. We are are having issues on the presence status for the users of the account in the RC app, as replicated there is a couple of seconds delay before the status in the app updates in this short time with this we need a real time update on the status of the user for immediate transfers, it would be better if we can eliminate any delay in the presence status

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Allow the same user to be in both the primary call queue and the overflow call queue simultaneously, by simply adjusting their queue status, rather than removing them from the primary queue when they need to serve as the overflow agent.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  10. Using RingEX with Call Queues, it would be of benefit to RingCentral, Omilia, and customers to have Agent Assist. In order to have this a Real Time voice stream is required. I would like to enter this in as an idea as it will provide great benefit to those RingEX customers in the FinServ space and includes insurance.

    1 vote

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  11. There is no option in the Admin Portal to re-allocate the license once the user already has a License, for example, we have 2 types of License which is RingEX License and RingEX License, but once the user already has a RingEX License, we cannot edit/upgrade the license to RIngEX License without deleting the user and creating a new one.

    3 votes

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  12. Instead of using any authenticator app, a 2FA code is to be sent to the email when a user signs into the account.

    2 votes

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  13. I'd like to see a feature where you can create an SMS template and within the template a recipient's first name would be pulled in. This would allow using the feature to send the same message to multiple recipients simultaneously but to incorporate a personal salutation.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. 1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  15. I would like to see a button similar to Cisco's Hlog button on physical phones. This would allow the user to change their status for queue calls from the physical phone instead of forcing them to log in to the application to do so. Possibly with a status light on the button to indicate if they are logged in or not.

    7 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  16. To have the ability to block incoming calls to a meeting room or set it to "Do Not Disturb" mode.

    2 votes

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  17. Would like to be able to customize the time out for park. We would like it to have a value of infinity instead of limiting. FYI - The call parking time out is set for 5 minutes but can be increased to 8.5 minutes.

    3 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  18. There are no restrictions on users accessing the fax extension. The customer wants all users to be able to access the fax extension simultaneously without encountering an error indicating that the maximum number of logged-in users has been reached.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  19. It would be great to be able to exclude DDI's from a call greeting. We have a call greeting set for all numbers to inform customers they are being recorded, however it is really annoying that this still plays for internal calls and causes internal delays.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. Looking to have an email notification for a phone call that being transfer to an external number from the IVR menu

    3 votes

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