12624 results found
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Remove custom rules for multiple users in bulk
The customer would like to have a feature to remove the custom rules for multiple users in bulk.
1 vote -
ringdown (auto dial) for limited extension
please have ringdown (auto dial) feature for limited extension for all devices
3 votes -
block a CID/area code globally
ability to add a Caller ID (CID) or area code to the Blocked Numbers/Area Codes option under each agent in RingCentral, so that the specified number or area code is blocked for the entire company, not just individual users.
1 vote -
Would like to have a workflow rule to be triggered when a caller hangs up while in an IVR Menu
The expected condition is that if a caller hangs up while on the menu, the rule will be triggered and then we will customize it.
6 votes -
Align Caller ID Name Display Between Mobile and Desktop Applications
Issue Summary:
There is an inconsistency in how the Caller ID name is displayed in the Caller ID dropdown between the Mobile App and the Desktop App.Current Behavior:
Mobile App: The Caller ID dropdown displays the name assigned to the phone number in the admin portal.
Desktop App: The Caller ID dropdown displays the name of the extension to which the phone number is assigned.Expected / Desired Behavior:
For consistency and improved user experience, the Caller ID name logic should be aligned across both Mobile and Desktop applications—ideally displaying the same identifier (either phone number name or extension…1 vote -
Allow to see when a user logs out via the audit trail
Customer is looking to see the audit trail show when an agent logs out. There is an ability to see when they login but to ensure folks are logged out prior to PTO would benefit greatly
2 votes -
Ability to change file type when downloading an attachment within RingCentral App
RingCentral app does not have a built-in feature to change the file type of an attachment during the download process. You can only download the file as the type it was sent, but it would be great to have an option to download an attachment (for Messaging) and choose which file type is suitable instead of using a file converter.
12 votes -
Add signature when creating or replying to Message
Be able to add signature when creating or replying to Message
1 vote -
Add the information of when an extension got disabled
We would like to request a feature where Super Admins receive an automated notification whenever a user extension is activated or deactivated.
2 votes -
Stop Voicemail Recording Automatically Once Threshold Reached
Stop Voicemail Recording Automatically Once Threshold Reached
The system should automatically stop recording voicemail once it reaches a threshold of 3-5 minutes.
These more than 5 minutes voicemails are not being saved on the admin portal or RingCentral app, making customers miss important voicemail messages left without the ability to retrieve.
2 votes -
Scan to Email
Request to add Scan-to-Email support using RingCentral servers. Printers currently require third-party SMTP services to email scanned documents. Providing a RingCentral-hosted SMTP or API-based scan-to-email solution would improve security, reduce external dependencies, and allow customers to keep document workflows fully within the RingCentral platform.
1 vote -
Busy Light Integration with RingCentral Presence Status
Support for integration between RingCentral presence status and a physical “busy light” device that can be mounted on a wall, desk, or doorway.
Description:
The requested feature would allow RingCentral users status to control an external busy light indicator:Red light when the user is busy, on a call, or in a meeting
Green light when the user is available
(Optional) Additional colors or states for Do Not Disturb, Away, or Ringing
1 vote -
Persistent Caller ID Name system
Caller ID Name (CNAM) display is controlled by recipient carriers and their databases. When those databases are outdated or overridden by mobile carrier spam-filtering systems
Create a Persistent Caller Identity system that helps your business name show up more consistently on calls, even when traditional Caller ID name databases don’t work properly.
3 votes -
Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.
Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.
18 votes -
E911 notification through phone call
Would like to have the feature where in All registered recipients will receive notifications for every 911 call made across the account through automated call.
1 vote -
Option to assign or use RC number with Teams resource account
Option to assign or use RC number with Teams resource account (auto-receptionists/call queues) without configuring RC admin portal
2 votes -
Call Logs for Call Queues on RingCentral App
It will be better if there is a shared call logs for members of call queues, so we can check if a member of a call queue already performed an outbound call for a call that was tagged as missed.
1 vote -
Feature Request: Chat, Search, Emoji, and Bot Improvements
Dear Development Team,
We have received customer feedback regarding the RingCentral App (Desktop and Web) that requires your review and consideration for future enhancements.
Primary Area of Concern: Chat / Messaging
Affected Versions:
RCAppDesktop/25.4.3012 (Windows 11, x64)
RCAppWeb/25.4.31
Reference ID: 18fcd92f-7276-42ca-9b44-7ac178b2e326
Requested Enhancements
Search Functionality
Improve accuracy and relevance of chat/message search.
Enhance performance and usability.
Introduce richer search features (e.g., improved filtering and historical message retrieval).
Emoji Support
• Expand the emoji library available in chat. Add more emoji
• Improve ease of use and accessibility of emojis within the messaging experience.
- Bot Functionality
• Enhance bot features and…
2 votes -
Auto-Connect Calls in IVR Menu When No Option Is Selected
We would like to request an enhancement to the IVR Menu extension.
Currently, if a caller does not select any option, the IVR repeats the prompt three times and then disconnects the call. We are requesting a feature that would allow calls to be automatically connected or forwarded to a designated extension if no menu option is selected within a configurable time frame.
This enhancement would help prevent dropped calls, improve the caller experience, and ensure that callers are still assisted even if they do not make a selection.
Thank you for considering this request.
2 votes -
Restrict Outbound Dialing Options for Users
Allow Admins to setup Outbound Dialing restrictions for users to limit to specific Area Codes or Phone numbers. The current ability to only have standard or international will not fit what is needed to be able to restrict users of the phone system for local calling within a specific area code or codes dependent on user.
2 votes
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