10973 results found
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Additional option for call queue waiting time to let the call route to 3rd party number
Additional settings/key press/option to let the call route to either voicemail or 3rd party number instead of waiting for the maximum caller and number of callers in the queue to reach.
1 vote -
Enhance DTMF Signaling and Add Visibility Reporting in RingCentral App
Description:
Request to improve the reliability and consistency of DTMF (Dual-tone Multi-Frequency) signaling in the RingCentral app (mobile and desktop versions), especially for calls involving IVR (Interactive Voice Response) systems.Proposed Enhancements:
Improve DTMF Signaling Stability:
Ensure DTMF tones are consistently transmitted and recognized across all networks and devices when using the RingCentral app.
Add DTMF Visibility/Diagnostics Report:
Introduce a reporting or diagnostic feature (available via admin portal or call logs) to show whether DTMF signals were successfully sent from the RingCentral side.
This can include confirmation of tone delivery timestamps, tone type (in-band, out-of-band), and whether it was acknowledged…
1 vote -
Show Caller ID of the call being forwarded, not user forwarding
Please display the Caller ID of the caller/solicitor on forwarded calls, not the etension of the user forwarding the call.
6 votes -
Improve Cross-Carrier Communication for Call Routing Failures
Implement a mechanism or feature that allows seamless communication between upstream carriers (e.g., AT&T) and downstream carriers (e.g., Lumen) when there are issues with call routing. This would help RingCentral troubleshoot more efficiently by enabling direct coordination between the carriers involved, reducing the burden on customers to initiate the process.
1 vote -
Improve Cross-Carrier Communication for Call Routing Failures
Implement a mechanism or feature that allows seamless communication between upstream carriers (e.g., AT&T) and downstream carriers (e.g., Lumen) when there are issues with call routing. This would help RingCentral troubleshoot more efficiently by enabling direct coordination between the carriers involved, reducing the burden on customers to initiate the process.
1 vote -
Add a Sound When a Call Ends in the Desktop App
Please add an option to turn on a sound queue when a phone call ends on the Ring Central Desktop app. I can never tell when a call has ended without clicking on the RC app after the call to make sure the call isn't still going. Have already had this happen a couple of times when I thought the other person ended the call and we both heard each other having separate conversations in the background.
4 votes -
Support Simplified Direct Inbound Routing via ACR from External Carriers
Enable RingCentral to support and recognize direct automated call routing (ACR) from external carriers to RingCentral DIDs without requiring legacy dependencies like remote call forwarding (RCF) chains or PRI circuits. This would allow external numbers to route directly to RingCentral numbers, maintaining clean call paths and reducing complexity in inbound call flows.
1 vote -
Offer Mobile Numbers for RingCentral EU and UK Brands
Currently, RingCentral EU and RingCentral UK primarily offer fixed-line (landline) numbers to their customers. This feature request proposes the expansion of the offerings to include the ability for customers in the EU and UK to acquire and utilize mobile phone numbers directly through the RingCentral platform.
Proposed Solution:
RingCentral should develop the infrastructure and partnerships necessary to allow customers in the EU and UK to:
1. Acquire mobile phone numbers: Through the RingCentral portal, similar to the current process for acquiring fixed-line numbers.
2. Utilize mobile numbers for outbound and inbound calls: Seamlessly integrate mobile numbers with the existing RingCentral…4 votes -
Automatically assign numbers based on user roles, locations, or availability from a designated number pool.
Currently, we’re manually assigning numbers to users during provisioning, and we’re hoping to streamline this process to improve efficiency and reduce potential errors. Ideally, we’d like to automatically assign numbers based on user roles, locations, or availability from a designated number pool.
Could you advise whether there are built-in tools, templates, or API-based workflows that can support this type of automation? If possible, we’d also appreciate guidance on best practices for implementing this in our current setup.
3 votes -
911 Notifications Handling for Non-emergency and Valid Calls
Add functionality to RingCentral's 911 notifications to provide clear guidelines and handling recommendations for both benign (non-emergency) and valid emergency notifications. This feature would help users differentiate between types of 911 alerts and establish proper actions to take for each scenario.
1 vote -
Option to set Emergency Response Location in Phones and Devices Section of Admin Portal for Soft Phone Users
Deskphone's ERLs can be setup in the Admin Portal. This option should also apply to Softphone users.
1 vote -
DNC (Do Not Call) Feature: SalesForce to RingCentral Inegration
The DNC feature isn't working as expected on Person Accounts. Please see attached video for more details. DNC feature is the 2nd issue on the video.
8 votes -
I need to be able to set up an alternate first name for the dial by name directory
I need to be able to set up an alternate first name for the dial by name directory. Some users go by shortened name such as Mike/Michael which leaves callers frustrated
1 vote -
Improved Support for Expired Certificates on Legacy Polycom VVX 500 Devices
Request for Feature/Improvement:
Certificate Renewal Process: Implement a streamlined process for renewing or extending certificates on older Polycom VVX 500 devices. This would allow users to continue using these phones beyond the 15-year certificate lifespan without major disruptions.End-of-Life (EOL) Support for Older Phones: Provide clearer communication regarding the end-of-life process for older Polycom VVX 500 phones, including options for certificate renewal or migration. A formal migration plan could help customers transition to newer devices smoothly.
Log File Retrieval for Expired Certificates: Develop an automated or simplified method for customers to retrieve and submit log files that can quickly identify…
1 vote -
Voicemail to Email Notifications set as a Default
It would help if the Voicemail to Email box was automatically checked as a Default. When I have 100 users it anoying to have to go in on each user and check the box. This should be set as the Default on ever account in my opinion.
2 votes -
Tell caller they are being connected
Turn Off "Tell caller they are being connected " as a Default and Set the Ring Tone as the Default instead of Music.
1 vote -
EXEMPTIONS FOR MORTGAGE BUSINESSES IN TCR REGISTRATION
Customer would like to have exemptions for the TCR registration for there mortgage business as they are just providing information and sending notifications to the businesses who offers loans. I
4 votes -
Ability to set the "Press #" to "Do Nothing"
Preferably, customer would like to have this feature available on Site-level and Queue/User-level.
Business Reason:
Customer doesn't want the calls to go to voicemail when callers are pressing # trying to bypass the menu.UID: 2159400020
UI: 25.1.0DB: 25.1.0.2
POD: 8Unit: 2
Account Name: Elgas Limited
Brand: RingCentral AU
DLs: 523
MRR: AUD 10,713.97 (USD 7,763.77)4 votes -
Ability to adjust the call recording prompt before it play (10 seconds)
The ability to adjust the call recording prompt and play it once the call is successfully connected. The customer would like an option to set a delay, such as 10 seconds after the caller picks up. They mentioned that callers typically hang up after hearing the call recording prompt before hearing us.
5 votes -
Add IP URL of individual Devices under Phones & Devices > User Phones
If RC Admin Portal has the ability to see a phones IP address, it would be immensely helpful to have the phones local IP in the form of a URL in a column next to the MAC address under Phones & Devices > User Phones. Of course, the URL would only be usable if connected to the same network as the phone but would still save the time of using other methods to derive the IP.
4 votes
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