12306 results found
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Set a contact as a default favorite for all users.
how can i add an extension to everyone's favorite by default? I don't want to make the changes now but I would like to know how to make a default favorite extension(s) company wide. for example: IT Helpdesk 2315. And users can not remove them either. one last thing. if they can provide or show me how to get a visual of all my call trees.
2 votes -
Google WorkSpace calendar sync with RC mobile app for iPhone
Customer would like to sync the Google Workspace Calendar with RingCentral mobile app for iPhone. Currently this feature is only avaiable with Android devices
1 vote -
Dynamic Holiday Custom Rule Management
Currently, managing Custom Rules for holidays requires manual yearly maintenance. Administrators must manually update the date ranges within these rules every year (e.g., updating a rule from "Dec 25, 2025" to "Dec 25, 2026"). This process is prone to human error, time-consuming, and frequently leads to calls being misrouted when holidays are overlooked or updated incorrectly.
Introduce a new condition type within the Custom Rules creation flow called "Holiday Schedule" or "Dynamic Date."
This new condition should allow administrators to define a holiday rule using a recurring, flexible pattern rather than a fixed date range.Key Functionality:
Selection Type: Add…
1 vote -
Clear Account-Type Identification & Super Admin Use of Own Password to Access User Voicemail
After migration process the portal may have some limitations on how to identify if old or new account
the old has feature that new hasn't and it goes vice versa. Following the recent account migration process, users and support teams are encountering difficulty determining whether an account is using the old configuration or the new one. Both versions contain features that the other does not, and that is old has a way to use the pin of the user but, the new can only use the user's log in password. This creates complexities during troubleshooting, configuration updates, and customer interactions.1 vote -
Ability to Remove Users from Default Teams
We would like to request that super admins be granted the ability to remove users from default teams. Currently, this process requires multiple steps in the admin portal, but allowing super admins to perform it directly would save time and reduce delays.
2 votes -
Increase the Receiving and sending Faxes Limit for more than 200
Increase the Receiving and sending Faxes Limit for more than 200
4 votes -
Caller ID for Call Queue non members
Ability to use the call queue number as the caller ID for the users that is not part of the queue
5 votes -
Unavailable codes for Ringcentral Call queues - similar to Unavailable codes in CXOne.
Create unavailable codes for users participating in Call Queues, that allows administrators to monitor time spent on each unavailable code.
Codes such as Lunch, Meeting, Special Project, or even custom codes for specific team use would be very useful and can allow administrators or team leads to filter these in the Analytics. This would be on par functionality with the Ringcentral Contact Center feature.
1 vote -
Intercom feature support on Yealink W56H
Request to support the intercom feature on Yealink DECT phones, specifically for the Yealink W56H
1 vote -
RingCentral Video Meeting Simplified View on Inviting Participants via Phone
RingCentral Video Meeting has no option to Invite by phone in the simplified view. This is a feature gap from the normal RingCentral Video Meeting on ways to invite participants while the meeting is already ongoing.
2 votes -
Ability to still listen to the Push to Talk channel even after leaving
The ability to still listen to the channel even after leaving, like a normal walkie-talkie can.
4 votes -
Poly Lens Integration with RingCentral
Plantronics Hub was retired by HP/Poly. Going forward we need to be able to use Poly Lens for our Poly headsets when using the RingCentral app on PC. Eventually our Poly headsets will not work correctly and we are already using a Band-Aid with unsupported software to make our headsets work with RingCentral. Using these headsets with the HID option doesn't work properly (headset buttons don't work properly), so we will definitely need the Poly Lens route soon.
1 vote -
Only ring call queue members
If a call comes in to the call queue, it follows the Ring Settings of the members.
If the member has another user assigned to their Ring Setting, the call will also be routed to the other extension.There should be an option to only ring the call queue member's phone when receiving calls from a call queue.
1 vote -
Incoming Call Information | Display Settings
To have an option in the RingCentral System wherein 3 information will appear if the call is coming from call queue.
-Call Queue Name.
-Caller ID Name.
-Caller ID Number2 votes -
Call Queue - Answer in Priority
The ability to answer the primary call queue or pick a call queue to answer when a member is part of multiple call queues. The current call queue pick-up feature has an alert timer that can't be set to 0, so this does not resolve the requested feature. A primary call queue should always be the first that the user can answer by default.
2 votes -
Silent Messages
Add the ability to send silent messages that don't trigger notifications to recipients, allowing for asynchronous communication across different time zones without disturbing colleagues.
Currently, when team members in different time zones need to communicate, sending messages during the recipient's off-hours can be disruptive. There's no way to send a message that the recipient can see when they're back online without triggering immediate notifications that might wake them up or interrupt their personal time.
- Add a "Send Silently" toggle button or icon next to the regular send button
- Alternative: Long-press the send button to reveal silent send option…1 vote -
Enable Compatibility for External SIP Platforms
Add official support and documentation for integrating RingCentral with third-party SIP platforms such as Glia Contact Center
1 vote -
Very limited features available on Phone App via Text, but they're available via message (Internally)
On the RC Phone App if you go to Messages & message an employee you have the below options, but you don’t have these options when using Text in the RC App. • You Can like the message • You can Edit the Message • You can reply with Emojis None of the above options are available when using Text on the RC Application. I would really prefer someone to contact me directly to discuss this issue 1-305-610-3698
1 vote -
have an ability to record calls on the extension including to the call queue even though the call does not have an automatic call recording
Customer wants to still have an automatic recording for all the extensions included to the call queue even though the call queue is not enabled for automatic recording.
1 vote -
Support Flying Voice Device for Assisted Provisioning
Support "Flying Voice Device" for Assisted Provisioning and on FTA 5111 model
Device is provisioned manually but the connected Analog device cannot hear audios or media packet.
The Analog device worked perfectly when connected to a Polycom ATA.
1 vote
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