12627 results found
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SMS Message Log from a direct phone line
The customer requested a feature wherein they can recover or see text messages from a direct phone line on the Ring EX-platform. They can see that there is an SMS Log in the "Analytics and Logs", but it does not display the contents/messages.
3 votes -
Moving numbers from Inventory to Storage with Admin Portal
Great new feature being able to move our numbers from Storage to Inventory without logging a ticket, but we cannot move numbers from Inventory to Storage, we have to delete them and then request they are moved into Storage via a Ticket (or wait for "perform a daily audit to remove them from the quarantine database; this ensures they remain yours and are not reassigned to other customers" process - but as I didn't see the number under Storage the next day so not so sure this works).
I'm told this is "By Design" which makes me scratch my head!
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1 vote -
Control how fast text message sent out
Ability to control/set how fast text message sent out
7 votes -
Exclude Access to Directory
Is there a way for me to exclude access to the Company Directory? I don't want to exclude the extension from being on the Company Directory I want to exclude Access to the Directory.
2 votes -
even if deskphone is on DND paging can still go through
even if deskphone is on Do not disturb status, paging will still go through / or somekind of setting to set this up on selected users.
1 vote -
Automatically switch inbetween between audio source via Ringcentral app
Hi, I constantly lose connectivity on my Bluetooth device while on a call, even though my device was fully charged. I need an option on the Ringcentral app that could remember a secondary source switch automatically so that if I lose connection on my device in the future, I won't have to manually set audio sources on the Ringcentral app.
1 vote -
Mitel Hot Desk: clear user's call history upon log out
Provide a configurable option to delete only the current user’s call history upon logout, while retaining other user-specific settings (favorites, speed dials, etc.).
Allow admins to toggle this behavior per device or globally for Hot Desking users.
Benefits:
Protects privacy of call history while maintaining other user settings.
Prevents accidental deletion of useful user data.
Improves Hot Desking usability and security compliance.
1 vote -
Give option to turn off notifications for adding members to a call queue.
When adding members to a call queue users receive an email that they've been added to a call queue. During the build process we would like to avoid users getting any notifications about being added to call queues or groups. If you could make this similar to when adding users to not send out an activation/notification email this would solve this issue. The problem is users who are not active are receiving an email that they've been added to a call queue. This leads to confusion and can cause the user to setup their own RingCentral account which will lead…
13 votes -
Block Incoming caller ID
block an incoming caller ID at an admin level/organisational
2 votes -
I WOULD LIKE TO HAVE A DIFFERNT RING TONE TO DISCERN WHICH NUMBER A CUSTOMER HAS DIALED IN ON
I would like to be able to discern which number a customer has dialed in on. If a customer dials my number I would like a different ring tone than when the customer dials in on the general number.
1 vote -
Integration macOS RingCentral Apple Intelligence
On a macOS device using Siri and Apple Intelligence to make RingCentral phone calls would allow for hands-free calling. This is a value add when making many phone calls a day.
1 vote -
Validate email addresses when new email address is entered or changed
When a user enters an email address or changes an email address in the admin portal, the admin portal should attempt to email that address a code which is then entered back in on the portal to validate that the email address is the intended address. This is absolutely critical for the super-admin user.
I understand some people want to upload bulk accounts or extensions and this may be impractical but still, there should be some way so a user knows all their users have valid emails and that they are indeed associated with the intended account holder. Unfortunately even…
1 vote -
Ability to Disable Peer-to-Peer Messaging in RingCentral Teams
We would like to request an admin-level feature in RingCentral Teams that allows organizations to disable peer-to-peer direct messaging between users. In many operational environments (logistics, dispatch, contractors, frontline teams), users need to receive announcements and communicate only with admins or dispatchers, but should not be able to see or message each other. Currently, once users share a Team or group, peer discovery and direct messaging cannot be restricted, which limits Teams’ usefulness for controlled operations. Adding role-based messaging controls, announcement-only channels, or the ability to block user-to-user DMs would significantly expand RingCentral Teams’ value for businesses that require centralized…
1 vote -
Allow administrators to delete a RingOut number directly from the Admin Portal (Service Web).
Currently, administrators cannot delete or edit a RingOut number once it has been added. Even though the number is no longer available or editable in the RingCentral app, it still appears as an option in the Admin Portal/Service web
3 votes -
Allow Admins to Restrict Users from Changing Their Outbound Caller ID
Currently, RingCentral users can select their outbound caller ID from the Desktop or Mobile app, choosing either their assigned extension number or the main company number. While this flexibility is useful in some scenarios, it can create issues for businesses that rely on integrations, such as Salesforce CTI or Conversation Insights, where consistent caller ID is critical for accurate call logging.
We request a feature that allows administrators to lock or restrict the outbound caller ID for a user, ensuring that all calls use a specific assigned extension number and cannot be changed by the user.
2 votes -
Task to stay “Unread” (highlighted) for assignee (s) until marked “Complete”
When a user is assigned a task, it remains highlighted until they read it. After they read it, even if they don't complete it, it becomes unread and therefore can easily get lost in a folder / conversation and can be difficult to find, possibly forgotten. Our suggestion is for it to remain "unread" until marked as completed.
1 vote -
Option to Disable Call Waiting Beep on Call Queue
Feature Request: Option to Disable Call Waiting Beep on Call Queue
Description:
Please add an option to disable the call waiting beep for agents in a call queue. While call waiting would remain enabled, removing the audible beep would help reduce distractions during active calls while still allowing agents to receive incoming calls.5 votes -
Add Poly CCX 505 to the supported deskphones
Add Poly CCX 505 to the supported deskphones for ringcentral
1 vote -
Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings
The Problem: Currently, admins cannot restrict users to using only Call Queue numbers as their outbound ID. We have specific teams (Sales, Support) that must present the Call Queue number when calling out so that customers return the call to the correct department.
The Solution: Please add an option under the Caller ID Restriction settings to allow/enforce "Call Queue" numbers as the Outbound Caller ID.
Impact:
Better Customer Experience: Customers calling back will reach the team, not a specific agent who might be offline.
Compliance: Ensures agents aren't accidentally displaying direct lines or the wrong main company number.
25 votes -
Disable direct messaging to Super Admins
Our goal is to separate the higher-ups and the standard users. We do not want the certain users to have the ability to message the higher-ups directly. Currently, direct messaging can only be disabled account-wide.
2 votes
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