12027 results found
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View archived short messages
Currently the app can archive the sms once it arrives at 5000sms, this is very inconvenient, I lost lots of important patient communication. I want the system to have an option to allow me to view the past messages(only SMS needed) even it reaches 5000 limit, at least in my local laptop or phone.
1 vote -
Add the length of time a caller has been on the line as a third option on the caller ID display
Add the length of time a caller has been on the line as a third option on the caller ID display under Call Handling & members - display settings. This would be beneficial for calls that are transferred.
7 votes -
Analytics - DID Data
Goal: To be able to report on each individual wait time for the localized DID numbers that feed into the NSW & QLD Queues.
I am able to find report that gives me a breakdown of call volume
I have searched & attempted to create a report that gives me the induvidual wait times for each Qld1, Qld2, Qld3 & NSW although cannot find exact data.
Is this data able to be produced or due to queue set up of NSW = NSW & Qld1, Qld2, Qld3 = QLD, the wait time is only from the queue its self.
Hope…
1 vote -
RC for google should have direct link to the call settings
RingCentral Google should have more settings that will direct her to the admin portal to set his incoming calls and the like
1 vote -
Caller ID Name as a Number
We as customer, we don't really use Caller ID Name. It would be great if we can customize caller id name as a number itself.
5 votes -
two-step authentication
I am requesting to remove the two-step authentication, as RingCentral is sending a verification code to my email whenever I try to log in.
Case Number - 293070702 votes -
User level option to delete Team on RC app
allow team members (not only admins) to have the option to delete a Team they are part of.
1 vote -
update History info for calls being forwarded to external numbers
Hi Team,
We would like to request to update History Info for all calls being forwarded to external numbers. Currently, we received a lot of cases that calls are not being forwarded to external numbers if the incoming call display shows the incoming caller ID. But, when changed to the called number the call goes through.
1 vote -
Colour options for beer emojis
Offer different colour options for the beer and beers emojis to ensure that lagers, ales and stouts are appropriately represented
17 votes -
Option to start outbound call recording when customer answers the call
The customer wants the call recording to start only after the client answers the call (i.e., when the call is connected/picked up) and end when the call is terminated.
Current Behavior (Problem): Records for 60 seconds (30 seconds ringing + 30 seconds talking).
Desired Behavior (Feature): Records for only 30 seconds (the actual conversation time)
2 votes -
connect the intercom Grandstream to RingCentral
Can you support Grandstream brand intercoms? We need it very much !
8 votes -
Restrict Call Queue Number to show as the OBCID for the queue members.
Customer is requesting to have flexibility to restrict a call queue number to show to the queue members.
6 votes -
ability to set time notification
I’m getting overwhelmed with emails from you all. Is it a way to condense those?
I would like to still get the emails but have it set up as 1 a day instead of all day.Could you create an option to simply set a specific time for sending all notifications at once on a daily basis?
1 vote -
Send call recordings to email like how voicemails are
Saving call recordings (and voicemails for that matter) is relatively cumbersome, and furthermore the call recordings don't have a great way to keep track of which ones have been downloaded and saved externally except to delete them. I would like for call recordings to be sent to my email WITH the AI notes much like emails are and then I can managing the saving of them from there. This should not be a hard feature to add as an option for users that wish to turn it on.
1 vote -
BT Feature Request: Remove missed call from queue members if answered
For BT Accounts Call Answered Elsewhere status is not implemented yet.
Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.1 vote -
Shared Parking Across Different Sites
We have a customer requesting shared parking between two different sites. This would be a useful feature for businesses operating across multiple locations.
2 votes -
Ability to increase the limit more than 25 members of the call pick up group members
Ability to increase the maximum members per group for more than 25 members of the call pick up group.
1 vote -
The ability to block calls with no caller ID and to recognize if the number has been identified as a spam caller in the past.
The ability to block calls with no caller ID and to recognize if the number has been identified as a spam caller in the past.
1 vote -
Fax cover page receiver Incorrect information
In RC app (Jupiter)
Sent Fax on multiple contact with the same number will always show the first contact saved on the sent list
In Fax cover page of the actual fax, it will prioritize by order alphabetical & number
so if you have 3 contact with the same number like eg, Test 1 test 2 Test 3
in Fax cover page it will be always Test 1 that will show.1 vote -
Super Admins should have the same view of the Phone System tab in the RingCentral app as what they can see in the admin portal.
Super Admins should have the same view of the Phone System tab in the RingCentral app as what they can see in the admin portal.
1 vote
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