12895 results found
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Customer requested that when their fax number is dialed, callers should hear a busy tone instead of the standard fax tone.
Customer requested that when their fax number is dialed, callers should hear a busy tone instead of the standard fax tone.
3 votes -
send later
just like on the Iphone sms -= for ringcentral messaging and teams and direct messaging etc - a SEND LATER FEATURE WOULD BE AMAZING !!!!!!!!
I work with people all over the globe, and our time zones are a mess - but this would let me stack up my tasks etc and send them at an appropriate time - PLEASE HEAR ME _ THIS WOULD BE AMAZING FEATURE!!! low hanging fruit!!! grab it.. build it. .heck have Claude build it.. please!
4 votes -
Original Caller ID Name of the caller should show up when they transfer/forward call to other extension
Original Caller ID Name of the caller should show up when they transfer/forward call to other extension
1 vote -
LLDP functionality for Mitel phones
Mitel IP480g phone stuck at "Waiting for IP"/ I have reason to believe that LLDP is faulty on Mitel IP480g phones when updated to RingCentral firmware.
LLDP worked in the legacy ShoreTel hardware so I presume it could be made to work if RC updated the firmware.
2 votes -
Bulk Download Files and Documents sent in the RC App
It would be very convenient if there will be an option to download the files or documents sent through the RC app in Bulk since the current option to download the files in Workspace is one at a time. It will be difficult to download all of them especially if the stored files were accumulated for 5 years or more.
1 vote -
Calls placed on my new Yealink phones (that Ring Central recomended) does not leave notes
Calls placed on my new Yealink phones (that Ring Central recommended) does not leave notes
When a call is placed and or received that is answered or placed through a new Yealink phone that we purchased when we set up our RingCentral account. We do not receive notes. The only way we can get these nodes are through the mobile app on my cell phone or if I use the smartphone on my desktop.
2 votes -
To be able to receive verification codes from Capital One and other banks
To be able to receive verification codes from Capital One and other banks
2 votes -
assigned user Admin will not see the call logs of other Super Admin
Assigned user Admin will not see the call logs of other Super Admin should be limited for the other user's aside super admin
2 votes -
BT Feature Request: Allow BTCW direct number to receive 2FA
Details : Currently, 2FA can only be received by email or the authenticator app but it will be convenient if it would be
Expected Behavior: to have the option to use the direct number for 2FA code retrieval
Brand : BT Business
Similar feature request was created for RC
1 vote -
An option for mobile numbers to be searchable with leading zero when searching a call recordings
When searching for call recordings using a mobile number, the search returns "No Results" if the leading zero (trunk prefix) is included. However, if the leading zero is removed, the recordings are found successfully—despite the fact that the results list itself displays the number with the leading zero.
The search index should be "format-agnostic," allowing users to find recordings regardless of whether they include the leading zero or international prefix ($+44$, $+61$, etc.), matching the way the number is displayed in the UI.
2 votes -
Option to increase the maximum number of digit the customer can dial in RingCentral desktop app
Option to increase the maximum number of digits the customer can dial in the RingCentral desktop app.
Customers can dial a very long phone number - using commas for pauses, and the like in the Ringcentral mobile app to interact with a phone system, but in the Ringcentral Desktop app outgoing call limit seems to be 30 digits. It is much better to increase or lift this cap.
1 vote -
Ability to add a phone number on the Common Area phone
Ability to add a phone number to the Common Area phone that is listed in the Phone Inventory section.
1 vote -
making it easier to start as we are migrating to ring central from avaya
Maybe have a human show how to use before we transistion
1 vote -
I want to enable voicemail to text and then have the ability to print them in bulk,
I want to enable voicemail to text and then have the ability to print them in bulk, instead of going through emails one by one
1 vote -
Create multiple users in and also setup different call forwarding for each users
A template that can let you create multiple users and also setup different call forwarding for each user in bulk at the same time.
2 votes -
check where a fax is sent from
The customer need to generate a report for their company that includes all numbers that they faxed documents from. When they checked the call log and filter by outgoing faxes, the "From" column is empty, and they would like to get this information.
1 vote -
Automatically change the caller ID number prevent their number from being tagged as spam.
The customer is inquiring about a feature that would allow them to automatically change the caller ID number when their main number reaches a specific number of outbound calls. They want to know if this feature can use numbers from their inventory of existing active numbers to prevent their main number from being tagged as spam.
2 votes -
Break out Rooms availability
Breakout rooms are currently scheduled to be available in Q2 of 2026.
1 vote -
MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan.
We’ve identified that MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan. Enabling this feature as soon as possible would be greatly appreciated, as it is important for ongoing operations.
Could you please assist with checking and enabling MMS for the Shared Inbox at your earliest convenience?
17 votes -
Persistent Visibility: Display Active Caller Identity on HUD without Mouse Hover
The current Heads-up Display (HUD) design hides the identity of the person an extension is talking to until the user manually hovers their mouse over that specific extension.
I am requesting an option (or a "Compact vs. Detailed" view toggle) that allows the Caller ID/Name of the active call to be displayed directly on the HUD tile or line at all times while the extension is busy.
Use Case / Business Impact
Receptionist Efficiency: Receptionists and admins need to see at a glance if a manager is on a call with a high-priority client or an internal colleague without the…5 votes
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