9344 results found
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Be able to add contact lines to common phones via Admin portal
Hello,
We want to be able to add user contact lines to Common Area Phones via the Admin portal for speed dialing. Currently, we have to do this manually on the Common Area Phone, which can be problematic when the phone is in an area that is not readily accessible. Thank you!
2 votes -
Allow Polycom VVX 350 & 450 Time and Date text color to be changed
Hello,
Our organization has many Polycom VVX 350 and 450 phones, and we add more daily. We were able to change the colors of a few items, namely, the softkey background and text, the status bar background and text, the menu background, and the menu item and title. However, the time and date of the color text are not customizable. It does not stand out with our current background with logo color. We request this feature be added to change the date and time so it is easy to read. Attached is the config file we are currently working on.…
1 vote -
Allow Polycom VVX 350 & 450 Background Wallpaper
Hello,
Our organization has many Polycom VVX 350 and 450 phones, adding more daily. Branding our phones using a custom background with a logo has been painful. When uploading it manually via USB drive, the phone will sometimes take it, and when it does, it will not let us change the background unless we factory reset the phone. We have tried other methods via phone web view, such as uploading a wallpaper from a computer or setting a URL link to our web server. Another way we have tried is by modifying a config file and uploading it. The results…
1 vote -
Huge Volume Fax using Email to Fax
Option to be able to send Huge Volume of Fax when using Email-to-Fax service. Whenever sending 150 pages up via email-to-fax, it fails.
2 votes -
Webinar set attendee to panelist
A feature in which the host can promote an attendee to panelist in RC webinar
2 votes -
Report for unused numbers
Generate a report of phone numbers that are assigned to each user that are not in use and don't have activity.
3 votes -
Show Primary number instead of Direct number on Admin portal.
Even customer added a direct line customer want to show the primary number on admin portal because the normal behavior is when you added a direct number it will show the direct number and not the Primary number of the user EXT.
2 votes -
Persist - Add support for Germany
Public instutions most often demand additional survivability - on top of already existing redundancy options. They most often run critical infrastructures in order to still serve citizens especially in natural catastrophes and escalations to keep life and security operatiing.
Currently Germany is not supported by Persist but it should like currently France or Netherland. Please add this country extension.
16 votes -
HUD transfer overide user settings for Voicemail
Have calls transferred from HUD override call routing settings
8 votes -
Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web
On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.
Expected Behavior:
There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.5 votes -
Comprehensive opt-out/opt-in process for RingEX SMS messages
Neither the Automator (beta) or the RingEX APIs allow you to respond to an incoming SMS message using the recipient's phone number unless the automation or application is running as that user. Sending a confirmation of an opt-out request (STOP) from a different phone number is confusing to the customer and doesn't leave any clues in the user's SMS history. The response should come from the user's phone number and there is no easy way to set that up.
Also, there should be opt-out tracking within RingEX so that if a user attempts to text a customer who has previously…
5 votes -
Call queue call member priority
I have contacted support and inquire about a feature that we can apply to a call queue where we can prioritize a member to receive more calls than other member of the call queue, it would be helpful for our company if there is a feature like this that we can setup
2 votes -
IVR prompts
Customer is requesting for the IVR system to read back the numbers by itself and not convert it to an alphabet. For example, 9-0-9. It should be read by IVR as "nine-zero-nine" not "nine-O-nine".
1 vote -
Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.
Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.
30 votes -
Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).
The customer would like to export all the limited extensions from the Admin portal to the Standard address book (Contact Center).
7 votes -
access VM using external number
it will be more convenient if customer will be able to access the voicemail by dialing his number and extension using external phone number
1 vote -
completely separate the RC Deployment Tool from the App
The RC Deployment Tool should be a completely separate entity and not tied to any one version of the RC Desktop App. There is a new 'tool' released with each new RC App release.
This tool is supposed to help the administrators by letting the RC App update itself automatically. However, the FAQ states that the Deployment Tool should also be updated once a quarter which again requires admin attention and defeats much of the purpose of the tool. Especially since that's about how often we were updating the RC app anyway!
The tool should be its own entity and…1 vote -
Set Voicemail PIN for Message only extension
To add security on voicemail/message only extensions
1 vote -
Interruption Audio on User Extension
If we can have an interruption audio feature available on user's extension where in an audio prompt played in specific intervals while caller waits on the line to be answered by the next person.
2 votes -
1 vote
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