12305 results found

1. AudioCodes MP516 Assisted support

   Please provide an assisted setup for AudioCodes MP516 as it's currently not support for multi-user ATAs.

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2. AudioCodes MP516 assisted support
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3. Auto messages for none saved clients vs saved

   If a new number calls that is not saved, you can have it auto set up texts that go to them. As well as a separate section for clients saved. I use this for my business and it would be helpful for clients that have not been saved yet that I can not get to yet. But I do not need the text for new clients to go to those already saved who are my existing ones.

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4. ability to have a lower case when setting up multi site main caller id

   The ability to have a lower case when setting up the main caller ID

   either in custom caller id or on main caller id set up

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5. Customer account portal for Partners to login to multiple accounts with one email.

   Currenty as a partner, you have to use a different email other than your own to log into customers portal becasue you can't use your own. Would be nice if there was a partner portal for all existing customers where your own email could be used.

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6. It would really be nice if all communication for ticket issues wouold actually be in the ticket itself so that it doesnt get lost. And every

   It would really be nice if all communication for ticket issues would actually be in the ticket itself so that it doesnt get lost. And everytime a comment is added it could notify you. I use a fake email on my customer accounts and even though I always add my email to the ticket and specify that it is the email to use, they rarely use it and I miss communication on tickets and sometimes they are closed becasue I didnt receive the communication. Or at least allow the email field to be edited on the ticket. Also by posting all comments in the ticket I can refer back to them if needed and see what was done.

   It would really be nice if all communication for ticket issues would actually be in the ticket itself so that it doesnt get lost. And everytime a comment is added it could notify you. I use a fake email on my customer accounts and even though I always add my email to the ticket and specify that it is the email to use, they rarely use it and I miss communication on tickets and sometimes they are closed becasue I didnt receive the communication. Or at least allow the email field to be edited on the ticket. Also by posting… more

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7. Feature Request: Administrator Control for SMS Opt-Out List

   Feature Request: Administrator Control for SMS Opt-Out List

   Problem Statement: RingCentral provides an essential feature that allows customers to opt-out of receiving SMS messages by simply replying either one of the following keywords (depending on the implementation): STOP, UNSUBSCRIBE, QUIT, CANCEL, END, REVOKE, OPT OUT.

   While this automated system works reliably in most cases, there are rare situations where an opt-out might not be recorded correctly in the RingCentral account. This can lead to your customers continuing to receive unwanted messages, causing frustration for them and potential compliance issues for your business.

   Currently, if an automatic opt-out fails, RingCentral administrators do not have a straightforward way within their online account to manually add a customer's phone number to the "SMS Opt-out Numbers" list. Similarly, if a customer accidentally opts out (perhaps during testing) and later wishes to receive messages again, there isn't an easy option for an administrator to manually remove that number from the opt-out list to allow messages.

   What We Are Requesting (The Feature): We are requesting the addition of a new, user-friendly feature within the RingCentral Admin Portal (Service Web) that allows administrators to directly manage their "SMS Opt-out Numbers" list. Specifically, this would include the ability to:

   1. Manually Add Numbers: If an automated "STOP" command fails, an administrator could simply input a customer's phone number into a dedicated section of the portal, and that number would immediately be added to the account's opt-out list.

   2. Manually Remove Numbers: If a customer wishes to opt back in (or if a number was added to the opt-out list in error, like a test number), an administrator could easily remove that number from the opt-out list through the portal.

   Why This Feature is Crucial (The Benefits):

   Enhanced Customer Experience: This feature empowers administrators to quickly and effectively address opt-out issues, ensuring customers receive messages only when they want to. It helps prevent frustrating situations where customers feel "stuck" receiving unwanted texts despite attempting to opt out.

   Improved Compliance & Trust: By providing a direct way to manage opt-outs, RingCentral helps businesses stay compliant with SMS messaging regulations (like TCPA in the US). It builds trust with your customers, showing that their communication preferences are respected and easily managed.

   Operational Efficiency: Instead of needing to contact RingCentral support for every manual opt-out or opt-in adjustment, administrators can handle these common requests themselves, saving time and reducing reliance on external support. This streamlines operations and allows your team to respond faster to customer needs.

   Flexibility & Control: This feature offers greater flexibility, especially for testing scenarios (like the one you recently encountered) or for handling unique customer situations that might fall outside the automated process. It gives you more direct control over your SMS communication settings.

   Proactive Problem Solving: In the rare event of an automated system glitch, this manual control acts as a vital fallback, allowing immediate correction without waiting for a complex technical investigation.

   In Summary: Adding manual control for the SMS Opt-out Numbers list directly within the RingCentral Admin Portal would transform a current technical workaround into a straightforward, out-of-the-box solution. It would provide critical flexibility, improve customer satisfaction, and strengthen compliance, making RingCentral's SMS capabilities even more robust and user-friendly.

   Feature Request: Administrator Control for SMS Opt-Out List

   Problem Statement: RingCentral provides an essential feature that allows customers to opt-out of receiving SMS messages by simply replying either one of the following keywords (depending on the implementation): STOP, UNSUBSCRIBE, QUIT, CANCEL, END, REVOKE, OPT OUT.

   While this automated system works reliably in most cases, there are rare situations where an opt-out might not be recorded correctly in the RingCentral account. This can lead to your customers continuing to receive unwanted messages, causing frustration for them and potential compliance issues for your business.

   Currently, if an automatic opt-out fails, RingCentral administrators… more

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8. When listening to a voicemail, it should mention the call queue name

   When listening to a voicemail of a call queue, it will mention the name of call queue prior the message. For example this call is from ( Call Queue Name) then the message.

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9. Ability to warm transfer call using presence button

   **Currently, RingCentral does not provide a way to perform a warm transfer using only the Presence button. The Presence feature is designed for monitoring the status (Available, Busy, On a Call, etc.) of other users, not for initiating transfers.

   **Many customers have expressed a desire for warm transfer functionality using the Presence button. However, this is not currently possible, as using the Presence button automatically results in a cold transfer of the entire call.

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10. send voicemail webhook

    [Context] Currently the only option for Voicemails is to have them route to an email address. My company deals in healthcare and as a result voicemails are "sensitive data" which we would like to avoid sending to email inboxes.

    Our RingCX agents mostly work out of our CRM software, which is authorized for sensitive data storage.

    It would be extremely beneficial to be able to have voicemails / transcripts / AI summaries sent to an HTTP endpoint... so we can direct the data exactly where we need.

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11. Prevent Hot Desk/Common Area Activity Logs (*90, *91) from Appearing in User's Personal Recent Calls

    Ensure Personal Call History Excludes System Actions and Shared Device Activity

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12. Ability to Download List of Users with SMS Feature Enabled

    Please add a button so that the list of users with the SMS feature enabled can be downloaded to an Excel file.

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13. HUD - Ability to hide active call information (inbound and outbound )

    able to hide all informatin of a call

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14. Delete Message as whole on 1-on-1 direct message

    would like to have an option to delete internal message on the ringcental app as whole . Currently can hide only or move .

    7 votes

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15. Option for call queue overflows to route to voicemail

    The customer wanted to set up a call queue overflow, so if no one is available in the call queue, the call will be routed to the next call queue. At the same time, if no rep is available in both of the call queues, it will route to voicemail

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16. Account Federation - Auto-Attendant 4-Digit Instance Routing

    Account federation has been enabled between RingCentral instances in Canada, USA, Australia, and the UK. However, an issue has been identified with the Auto-Attendant functionality. When a caller provides a 4-digit extension, the Auto-Attendant is unable to route the call across instances. Interestingly, the routing works correctly when dialing by name.

    From a user point of view, this works fine. I can call from the Canada instance to the USA instance via someone's internal 4-digit USA extension.

    However, when an inbound call comes to the Auto-Attendant in Canada, the robot is unable to route across/between instances.

    1. Call comes in from external caller to Canada (where our main numbers terminate to).
    2. Auto-Attendant asks them to enter the 4-digit extension of the party they'd like to reach.
    3. Caller puts in the 4-digit extension of a USA instance user (which technically does not exist in the Canada instance).
    4. Auto-Attendant says an invalid selection has been made, "The extension you have entered is invalid.".
    5. If the caller chooses to dial by name instead, the robot is able to route across instances from Canada to USA.

    Why can the Auto-Attendant not route across instance when a caller provides a 4-digit extension, but can do so when dialing by name?

    Account federation has been enabled between RingCentral instances in Canada, USA, Australia, and the UK. However, an issue has been identified with the Auto-Attendant functionality. When a caller provides a 4-digit extension, the Auto-Attendant is unable to route the call across instances. Interestingly, the routing works correctly when dialing by name.

    From a user point of view, this works fine. I can call from the Canada instance to the USA instance via someone's internal 4-digit USA extension.

    However, when an inbound call comes to the Auto-Attendant in Canada, the robot is unable to route across/between instances.

    1. Call comes in from… more
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17. Account Federation - Auto-Attendant 4-Digit Instance Routing
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18. Phone Number Request

    Requesting for a new Phone Number for a specific State/City

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19. I would like the capability of forwarding incoming faxes to my desktop folder.

    I need all my incoming faxes to directly import to my desktop in a file folder so that my software can pick it up and upload it.

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20. Fanvil Speaker configuration

    They want to be able to use their third-party device as a speaker

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