11492 results found
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Add More Options For Call Queue Order
For my call queue, I have 5 people.
I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle.
2 votes -
Yealink Cordless Handset
Yealink cordless handsets to have feature that can control jitter and lag
1 vote -
Ability to edit a user's webinar-editing privileges on an iPhone
Ability to edit a user's webinar-editing privileges or be able to change a user's Webinar meeting time frame on an iOS iPhone.
1 vote -
Automatic use of AI Assistant
We have a customer who wants the AI Assistant Notes to work automatically. Many of them use this feature, which would be very useful if it could work automatically.
2 votes -
Spam call - blocked
Ability to blocked potential spam caller number on one extension and will sync on another extension without blocking the number account wide.
2 votes -
RingCentral app Contact Status
We're considering adding a feature to display user status directly in the Contacts list, without the need to click on individual names. This would show statuses like "in a call," "in a meeting," "offline," "online," and "available to receive calls." We believe this could enhance user experience by providing quick, at-a-glance information about contact availability.
3 votes -
Muliticast paging should be a default setting or simple option to enable
Partners and/or knowledgeable customers should be able to make changes in bulk for handsets. This can be limited to specific features that include multicast paging. RC wants to charge $$$ to update this feature (and others) that is a bulk update or multicast paging options should be enabled automatically. It is not unreasonable for customer to expect paging to all phone and/or overhead/external horns that exceed 25 devices. Schools and large organizations need this feature for emergencies and to meet requirements safety requirements for their employees or students.
7 votes -
Fax email
It would be useful to have all notification emails come from Notify@ringcentral.com NOT from the marketing email Service@ringcentral.com. This causes issues when trying to filter for important emails buried within these marketing emails. It seems that there are some notifications that got it right, but some did not. This would fix a lot of issues with rules within Outlook and tools alike.
1 vote -
Removal of Device Warranty when Transferring Desk Phone from One Account to Another
You might consider allowing customers to transfer a device purchased from RingCentral to a different RingCentral account without voiding the warranty, as long as both accounts are within the RingCentral system.
1 vote -
Add more than 15 mins wait time in call queue
We desprately need more than 15 mins wait time in call queue. At least 45 min at very minimum
1 vote -
Scheduling Feature for Calls
Having a scheduling app for clients to be able to book a call at pre-determined times, while following all HIPPA compliance guidelines (eg., similar to apps like Calendly but HIPPA compliant).
3 votes -
Download approved SMS/TCR application for our records
Now that my SMS/TCR application is approved, I would like a record of the specifics of our application so all staff can set up and utilize the content correctly. There is no means to copy or download the content of our application. Most forms can easily be adapted to save to text or PDF so we can have a record, so we would like to have that option available.
1 vote -
Download approved SMS/TCR application for our records
Now that my SMS/TCR application is approved, I would like a record of the specifics of our application so all staff can set up and utlitize the content correctly. There is no means to copy or download the content of our application. Most forms can easily be adapted to save to text or PDF so we can have a record, so we would like to have that option available.
1 vote -
Ability to receive SMS messaging notification for AT&T phone numbers
Have the ability to receive SMS messaging notification for AT&T phone numbers. AT&T does not support it anymore.
3 votes -
Use a call queue number as SMS caller id
Use a call queue number as SMS caller id
A user who's an SMS recipient for a call queue number should be able to use the queue number as a caller ID for outbound SMS.
2 votes -
SMS logs on Avaya account
The customer wants to have the ability to check the SMS logs from the admin portal and download them.
1 vote -
click-to-dial feature across various browsers without the necessity of installing the RingCentral extensions.
We would like to request the capability to utilize the click-to-dial feature across various browsers without the necessity of installing the RingCentral extensions. Implementing this would prevent the occurrence of dual dialers when calls are received through RingCentral sources.
2 votes -
Retain faxes from specific number.
Would like to retain faxes from one number and do not delete it on the system.
1 vote -
Dual-Provider Number Activation Without Porting
Description:
The customer is requesting the ability to add a phone number from an external provider (e.g., T-Mobile or other carriers) to their RingCentral account without submitting a port-in request. The key requirement is to have the number remain active both on RingCentral and with the original provider.Use Case:
This would allow customers to use a single number across multiple platforms or systems (e.g., mobile device and RingCentral VoIP) simultaneously, without having to transfer ownership or service away from their current carrier. It's especially useful for users who want to maintain their existing mobile plans or services while still…1 vote -
Auto-sync the email address update for both contact and notification email
Okta-RingCentral integration - the customer would like to have the ability to auto-sync the email address update for both contact and notification email for each user, not just for the contact email. Manually updating the notification email per user is exhausting.
6 votes
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