9345 results found
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Report that shows which of our users have MFA enabled.
I hope there 's an option to download or to see a report for the user in the account that a MFA is enable.
2 votes -
Custom roles
We should have the option to customize the accessibility of call logs for a customize roles. The capability to have an access to call logs for specific users under specific sites.
2 votes -
2 votes
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Call Queue inbound calls showing an outbound call
When you check call logs and filter by User Extensions, calls from the call queue show outbound calls instead of inbound when the user is unavailable. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.
2 votes -
Brazil Call Forwarding
Enable to transfer from Brazil going to RingCentral Brazil Toll-free number and transfer it to local Brazil phone number.
1 vote -
Improve call log for call queue
Improve how the call logs register the calls being forwarded to the user extensions on the account.
1 vote -
Future dated Video meeting
Customer wanted all her future dated video meeting more than 7 days to show up on the RingCentral application upcoming meeting tab.
1 vote -
Can we get a different ringtone for calls coming back from a wait queue ?
It would be beneficial to identify a call coming back from the wait queue by a unique ringtone different from the normal one. This would prevent someone from greeting a customer again due to mistaking it as a new call
1 vote -
2 votes
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Ability to use Play Announcement (Incoming Call Information) feature which currently does not work in RC Desktop/Web App
Incoming Call Information - Play Announcement does not work in RC Desktop/Web App
"I am trying to get Call Screening to work. I have set all the settings correctly according to the help docs, but I never hear the callers name announced."
NOTE: The feature works in RC Mobile App
2 votes -
1 vote
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Being able to edit to a name that will display for the caller ID out side of the main number
Have the option when making out bound calls ,and have the caller ID set up to the direct number being used to able to add the companies name with the direct number or the indivuaduals name appear. We currently provide CCM in our medical practice this will make patients know the call is coming from their PCP office but that they have a direct call back number to their patient advocate.
1 vote -
Press a key or button for forwarding a fax
Customer would like to have a short button or a key press in case they need to forward the fax directly
1 vote -
transfer the IVR calls to external numbers
The caller wants to transfer the IVR calls to an external number without pressing any key presses without any option as the prompt plays once.
3 votes -
Fax document time details
The time in the fax document must be in PST Time zone even if it is from a different time zone since the admin portal by default is PST.
1 vote -
1 vote
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Creating ticket with other carriers for any issues
RingCentral should be able to submit a ticket to specific carriers if there are call routing issues or any other issues pertaining to specific issues
2 votes -
Update openssl version packaged in app from eol version 1.1.1 that contains critical CVE vulnerabilities
pertinent CVE: CVE-2023-49210
1 vote -
Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls
Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls
2 votes -
IVR Menu Keypress: Limited Extension/Common Area Phone
The limited extension/common area phones have direct numbers and can receive incoming calls through that. This should also be used to route IVR MENU keypress.
1 vote
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