13237 results found
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Manage call recording using a user group instead of a queue or individual extension
We would like to create user groups and assign users to those groups for whom we want call recording enabled. For example, you have 15 people from accounting, and we want to record all 15 staff members' calls, inbound and outbound. This requires it to be sent individually to record that extension. We would like to be able to create a user group that will allow us to add a user to that group, and they will automatically be included with those recording settings.
10 votes -
Merge recording and AI notes warning message
When the customer is in a call with an agent, he would hear 2 separate system messages to signal him that the call is being recorded and that RC AI is taking notes of the call.
Would it be possible to merge the 2 system messages into one when recording and AI notes is automatic on all calls ?
It would be less confusing for the customer
1 vote -
Ability to received email notification with content of the Messages (Direct/Team Messages) received on RingCentral APP
We want to include the content of direct and team messages in email notifications when receiving them on the RingCentral app. This feature is only available for SMS we also wanted this for the messages in the RCAPP.
14 votes -
Separate inbound sms from Outbound sms
Wants to filter/separate the inbound sms from outbound sms. On the RingCentral app, under the Text tab, there is a search option for messages; however, there is currently no feature to filter results by inbound or outbound messages only.
2 votes -
Enhanced Audio Management: Option to Mute or Lower Call Waiting Alerts During Active Calls
Features that allow granular control over call waiting notifications. Currently, the loud audio alert for incoming calls makes it difficult for their team to focus on active client conversations.
Ability to either silence or lower the volume of the call waiting tone on specific direct lines without disabling the feature entirely. This would allow the main reception line to maintain full alerts while providing a better acoustic experience for staff on direct lines.
16 votes -
Allow call queue member to update the call queue's voicemail greeting/prompt.
Allow call queue member to update the call queue's voicemail greeting/prompt.
1 vote -
increase on the ablity of of text to send bigger files
increase the size of data we are abel to send from 1.5 MB to 5.0MB
1 vote -
Make DND, Call Forwarding, and Spam Blocker Settings Independent for External Numbers in Ring Groups
Description / Idea:
Currently, when external numbers are included in a ring group (Ring Settings), any DND, call forwarding, or spam blocker rules applied to those external numbers can unintentionally affect the behavior of the other internal extensions in the same ring group.Proposed Improvement:
Allow DND, call forwarding, and spam blocker settings applied to external numbers to only affect the external numbers themselves, without impacting the rest of the extensions in the ring group.10 votes -
Bulk Actions
Request for an efficient way to bulk-manage or bulk-delete call history within the desktop environment.
1 vote -
Unified Device Management
A request for better "overlap" between mobile, desktop, and desk phones. Currently, the user feels they are managing the same information (e.g., call history/logs) three separate times.
3 votes -
Client Performance
The Windows RingCentral client is described as "needlessly heavy." The customer is requesting a more "polished" version with reduced CPU usage and a smaller install size for mass deployment (hundreds of machines).
2 votes -
Consolidate multiple user accounts or phone numbers into a single SIP connection
Subject: SIP connection
Description: Dear RingCentral Support Team,
I am currently integrating RingCentral with Bitrix24 via SIP.
At the moment, our company has around 30–50 employees, and each user account requires a separate SIP connection (port) to function properly. However, Bitrix24 is currently limiting us to a maximum of 10 SIP connections, which creates a significant constraint for our operations.
I would like to ask if there is any possible solution to consolidate multiple user accounts or phone numbers into a single SIP connection (or a smaller number of SIP trunks), so that we can avoid hitting the connection limit…6 votes -
AI receptionist to send out a custom SMS after each conversation automatically
AIR to send a SMS right after the conversation ends automatically without mentioning any keywords like booking or appointment.
1 vote -
Favorite feature for Gif's
Please allow us to mark Gif's as favorite so we can quickly access our favorite gifs in the app
2 votes -
SMS Shared Inbox For User Extension
A feature is needed to enable an SMS shared inbox, where messages sent to a main number assigned to one user extension can also be shared with other user extensions as recipients.
13 votes -
Customers Idea
they want an option where they can edit the time and date of video meeting in the RC app without connecting it to Google Calendar or outlook
1 vote -
Outbound Caller ID: Fixed assignment of IVR numbers to specific user
Under the Caller ID restrictions, the "Allow direct numbers as Caller ID" option currently enables end users to call out using all IVR numbers. However, the user should only be able to use the specific IVR Menu number assigned to them as their outbound Caller ID, without access to any other IVR numbers.
3 votes -
Customized CNAM for internal calls without changing user details
We would like to have the ability to customized our caller ID name for internal calls without changing our user details.
7 votes -
Shared inbox on Salesforce
Our customer also wants to have a shared inbox in Salesforce. They can send SMS from the call queue number, but they also want to receive replies to that number.
5 votes -
Beetexting Improvement
Hi Team,
We appreciate the recent updates to the BeeTexting interface. To further improve the user experience, we would like to propose an option for a Split-Screen View, similar to a standard email inbox (like Outlook or Gmail).
Currently, users have to click back and forth between the message list and individual threads, which feels fragmented. A split-screen layout would allow the left side to display the full list of messages while the right side shows the specific conversation or "particular message" selected.
8 votes
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