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11090 results found

  1. Delegated line Incoming Caller ID

    Delegates will be able to distinguish between direct calls to their extension and calls to the delegated line, similar to how call queues function. This feature enhances call identification, allowing for more efficient call handling and prioritization.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  2. "Who Disconnected the Call" in Regular RingCentral Call Logs

    Currently, in RingCentral Contact Center and RingCX, there is an option to see who disconnected a call. However, this feature is not available in regular RingCentral. It would be extremely beneficial for users to have the ability to view which party (caller or recipient) disconnected the call directly in the call logs or analytics for better tracking and troubleshooting.

    Adding this feature would improve the visibility of call statuses and provide more useful insights, especially for customer support teams and operations managers.

    9 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Filter Dates in Fax message in Glip

    -customer is requesting that there should be a option to filter the dates in dowloading fax message on the glip

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  4. Fax Number Indicator in Company Directory

    Customer would like to have an option to publish a number in their company directory stated as fax number.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Include the EPOS Presence UC Headsets to our RingCentral Recommended Headsets.

    Please include the EPOS Presence UC Headsets to our RingCentral Recommended Headsets. Have our system support that exact make and model to work with our calling features.

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. Live monitoring from RingCentral Admin portal of a extension/user.

    My idea has been possible in every PBX system I have worked on since the early 1990s, RingCentral does not have this capability. Being able to live trace or monitor extension/user from cradle to grave. This would make remote and onsite trouble shooting much easier.

    6 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Multi-site Number inventory

    To make a cost effective Call Center with a Multi Site settings under Admin Portal, we suggest, if we can have different number inventory for every site we have instead of assigning the number to an extension. We want to see the list of number under which site that is ready for use.

    2 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. Flagging a text message feed

    Other companies offer a way to "flag" text messages to better track what you are working on. I'd like to have a flag to remind me I'm still waiting on an answer or it needs follow up. It would be great if there were different flags that I could customize to fit my needs. It would be nice if we could "Pin" a text feed so it always shows up at the top.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. Ability of the system to update the timezone automaticall on time change dates ( DST)

    we found the fix, there was not an automatic update. I've changed the timezone from CST = GMT-6, to CST = GMT-5.

    Just the feature request that the system update the timezone automatically on time change dates.

    changed in manually to GMT-5 and now I know to do that when the clocks change again.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Multiple site names - to be used as call que display information

    When a caller call a multi site IVR - and selects 0 to be transferred to a call que receptionist . We are looking for the multi site name to be displayed for the call que reception . This is a benefit when answer calls for muti sites name that the call was rerouted from to show.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  11. update firmware of desk phone not delete custom config

    Have a fix when the phone is updated a firmware don't delete or remove custom configurations like speed dial.

    6 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  12. call queue simultaneous "Route calls to members"

    When a member of the call queue declined a call don't offer the call again to the same member when Route calls to members is set to simultaneous.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. RingCentral MVP SMS Campaign Audit Trail

    I would like to suggest a feature for adding a much more detailed view of when a user is added and/or removed from the SMS business campaign. Currently when removing a phone number from the SMS campaign, it shows who made the change and the number that was removed. When we add a phone number, it only states "1 number(s) was/were assigned to the registration "Registered Brand" so we have a difficult time trying to get a timeline created when a user requests the feature and states they had it before.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. Ability to identify if the SPAM caller is our client or a spammer

    Would like to make sure that inbound calls showing "SPAM" is not their client and would like to stop SPAM calls as soon as possible.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Support for Yealink MP56 devices via Direct Routing 2.0

    Request to add wide variety of Yealink phones specially MP56 models and to support Direct Routing 2.0

    3 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  16. Link teams Direct Routing 2.0 connected status to the status indicator in user devices

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  17. Recipient Behavior in Bulk Faxes

    We have a customer experiencing issues with sending bulk faxes to multiple recipients (different companies) using the platform's Admin Portal and the FaxOut feature. The issue is that when sending the fax, the recipient details are visible to other recipients, which is not the expected behavior. After conducting tests and confirming with higher management, we have determined this to be a system limitation. We are submitting this case to request a fix for the feature. Screenshots and the specific chat transcript have been documented under case number 27388936.

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  18. Stared / Star text messages should move to the Top

    When you STAR an individual text message which marks it as "ADD TO FAVORT TEXTES" that should move all those Stared text messages to the TOP so you can easily find them. The current problem is that you must scroll though all your text messages to find the ones that are "Stared" . It would also be better of the actual Star would be darker, as it is a very light grey and doesnt stand out from all the other text messages. I personally use the Star function to remind me to follow up with those messages or to mark…

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  19. Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a

    Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. Increase Company contact limit

    Need more Contacts

    Can you increase our companies contact limit to like 1,000,000?

    Currently the limit is 10,000 and its hurting our experience because we need all hubspot contacts in ring central for simple usage..

    3 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
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