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  1. The Call handling template is being applied to each user, however it created a custom answering rule for each user extension automatically. And once call handling template is deleted, the custom rule stayed on each user extension. There should be an automatic way of deleting the custom rule in each user extension once the call handling template is deleted.

    3 votes

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  2. We have reached support and discussed with disabling HUD feature on the RC app, it turns out that the only option to disable HUD is from the User roles and for this we are notified that we need to upgrade plan to disable the feature, it would be helpful if we are able to disable this feature without Upgrading the plan

    3 votes

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  3. Ability to back up and restore BT Cloud Work chat/text messaging and other data

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  4. Since some people during the call request to be sent to voicemail, it would be great if this could be considered for future functionality.

    We have the option to record the call, but sometimes people request the "privacy" of sending a message to voicemail without the person on the other end of the line hearing them. Thank you very much.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  5. Ability for Yealink Dsskey manually configured via phone's web interface to retain after Firmware update

    1 vote

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  6. Is there a way in settings to have Ring Central make calls with a reminder message?

    1 vote

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  7. Ability to port and provision global mobile numbers

    16 votes

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    New  ·  3 comments  ·  International  ·  Admin →
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  8. add minimum of 3 number of callers allowed in queue, as requested by Josh for Calm Consultants

    23 votes

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    New  ·  1 comment  ·  Call Queues  ·  Admin →
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  9. Customer would like to have the same options for 2nd incoming call from her RingCentral Mobile app to either reply through a message/SMS/forward to an extension that is only available on the RingCentral Desktop App

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  10. creating or editing tab names under contacts

    3 votes

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  11. Disable the On-Time-Pin (OTP) for IVR verification.

    2 votes

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  12. Customizing the name of the Number Type specially the company numbers so that there will be a designated name to the company number when choosing them as caller ID to dial out.

    1 vote

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  13. There should be an option to enable this feature in bulk instead of doing it per user.

    2 votes

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  14. Ability for callers to either wait for a call queue rep or leave a voicemail directly with that call queue.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. Currently, the messaging app archives messages. This causes the loss of vital information within our practice, as we cannot access any messages past a very short length of time. Can you prevent messages from archiving?

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  16. To be able to access a directory of contacts whereby the contacts are for video pro users. In this example a user contact information. The contacts should be accessible from Mitel phones, current work around is use of RC desktop app which works fine, but would be ideal to have it incorporated or sync to mitel.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  17. As part of caller verification, after the caller will dial the number, there should be an option in the IVR system where they can enter their account information i,e. account number for security purposes.

    2 votes

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  18. the french local 09 numbers ex: +33912345678 , must be considered as local numbers in our dialplans as the 01,02,03, 04& 05 , not premium ones.

    the 09 numbers are free of charge (the only difference compared to the other local prefixes 01,02,03,04 & 05 is that the 09 numbers are non geographical). they must be all whitelisted as well on our SBC so that customers can reach them easily from any of our product REX, RCX, etc ....

    5 votes

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  19. Ability to remove additional information (i) on received / missed calls on the call logs in the ring central app.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  20. would like to add caller id name on primary number

    1 vote

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