9345 results found
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CHANGE DIAL IN NUMBER IN CONFERENCE CALL
Please have an option to change the dial in number for United States to the current location of the company (for example: the only dial in number we have available is for Philadelphia, PA. We are located in Yonkers, NY.) This is critical for us. Thank you.
1 vote -
Toggle Notes on RC Desktop
Requesting the ability to enable or disable 'Notes' for all users, or individual users/ agents in the RC Desktop App.
1 vote -
MMS/SMS Policy improve
MMS/SMS Policy for Messages that contain text or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis) should atleast clarify if the purpose is for selling.
Customer business is promote in compliance with Michigan law through the
issuance of licenses, not the sale of cannabis.4 votes -
Bulk Upload for Call Monitoring
We have a customer who would like to bulk-create a user group and then assign the user group to a monitoring group.
1 vote -
1 vote
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Ability to the controller (iPad) and the host (PC) in different locations
Agents from the PH will have the host (PC) and the patients from the US will have the controller (iPad)
- Set-up that the customer wants: Agents should be able to join multiple rooms to attend the patients1 vote -
How to globally set up on enabling end to end encryption on instant meeting
Hi RC team,
please see if global setting on enabling end to end encryption on instant meeting can be enforced and if personal meeting can be disabled for all users, because we want to disable the function of allowing external parties to join the RingCentral video meeting2 votes -
Plantronics C052 Headset should be supported
Polycom VVX 311 should support Plantronics C052
2 votes -
4 votes
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block
Be able to upload a list of numbers to be blocked, not do that manually; with a list of over 500 numbers to be blocked, the existing current option requires manually adding number by number
2 votes -
1 Yealink wireless Base to Activate Multiple Users in Each handset
BT Feature Request : Allow Multiple Users to be assigned to individual handsets that are all paired to 1 wireless base
Details : the customer wanted to use just 1 wireless base and pair all their handsets to that single wireless base to save space but would need to have the same users still assigned to each handsets set up instead of the single license
Current behavior : only 1 license can be assigned to 1 wireless base and not multiple license
Brand : BT Business
UID: 31366610641 vote -
Download team messaging
I am writing on behalf of our customer who has expressed a need to be able to download a conversation in the RingCentral App. It would be nice if there is an option to download the entire conversation in RingCentral App Message. During post go-live support, some customers do not want to just copy and paste the entire conversation because it captures unnecessary information and its tedious. I hope there is a better way to download a conversation in RingCentral App Message.
5 votes -
MS Teams Integration - Customize buttons (Phone, Contacts, SMS, Fax)
On the MS Teams integration, when you open it, the default buttons you see are:
Phone, Contacts, SMS, Fax & More.-We would like to have the ability to customize these buttons where we could either remove SMS & Fax for certain users or put SMS & Fax on the 3-dots option or more so it's not included on the default view.
1 vote -
Ability to load a greeting for outgoing calls
Just like we have the ability to load a greeting on incoming calls to a call queue or user; we would like to be able to do the same for outgoing calls.
e.g. as soon as an outgoing call is answered, a greeting is played and then connected to the agent.5 votes -
Desktop Pairing mode using desktop app pop-up dialpad
Currently, if using Desktop Pairing mode to use the app to make calls through a deskphone, you do not get the application pop-up dialpad. If you want put a call on hold or transfer while in this mode, you have to do it from the deskphone itself. Would like to have the full desktop app experience while connected to the deskphone (like the ability to put calls on hold/transfer calls from the desktop app while paired with the deskphone).
1 vote -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48017666-domain-control
Option to separate the two email domains for the "External Guest Settings- Domain allow/block list" from the RingCentral app/web app on the single line
16 votes -
Custom Role Creation
When creating a new custom role (using Standard as base role), permissions under "User Call Logs" parameter becomes uneditable (greyed out) once the "Site Call Logs- Full Access" under Multi-Sites is ticked. The need to create custom manager role where it should have full access to the call logs of the sites but should not have permission to delete it's own call recordings is currently not achievable due to this. There should be permission parameters to be added to make this custom role feasible.
0 votes -
RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions
RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions
Current Limitations:
While RingCentral allows setting voicemail notifications for existing email addresses, this functionality isn't available for "Message Only Extensions" under Phone System > Groups.
Currently, there's no way to manually forward existing voicemails on Message Only Extensions to a newly added external email address.Proposed Feature:
• Implement the ability to forward existing voicemails stored on a Message Only Extension to a user-specified external email address.
• This functionality should be accessible within the Message Only Extension settings in Phone System > Groups.
• Allow users to select individual…7 votes -
Support Assisted Provisioning for Yealink T44W
Support Assisted Provisioning for Yealink T44W. In order to use the phone seamlessly with RingCentral, the phone should also be included in the certified supported models for assisted provisioning.
2 votes -
Multiple lines for Faxing and being able to know which department the inbound fax should go
-Customer is asking if we can add multiple recipients on their fax line using a phone number instead of email address.
-She also wants the fax to be separated and determined base on which department it should go1 vote
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