12618 results found
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remove the option to forward voicemail messages
Please allow us to remove the option to forward voicemail messages to other extension.
3 votes -
Caller ID option for address
Incoming calls will show caller ID name and the caller Address
1 vote -
Combine HUD to include CALL QUEUEs
For the application HUD, this should include a combined view of the CALL QUEUE PICKUP with user EXTENSIONS that display. Use case: if a manager needs to see regular contacts and watch a call queue at the same time, they should have both in the same HUD view, both in the desktop app and also the mobile app. You have it set right and displays correctly on the physical Mitel desk phones, but in your apps you have to manually switch. This seems like your developers are being the in the UC game. This is a painpoint for management and…
3 votes -
add paging device to HUD to have an online status
Can we please have an option under HUD where when we add a user using a paging device under user extensions to show as online
1 vote -
Ability to edit the font size for the Video Meeting transcript, and make the words more accurate.
Please add an option to change the transcript’s font size so users can increase or decrease text for better readability and accessibility, and enhance the transcription engine to produce more accurate wording, reducing errors and improving clarity during meetings.
1 vote -
Hide Contacts EMAIL ADDRESS on the App Contact list
On the Contact list under "All Contacts" RC has the user's name and below the users email address. Why? If you want the email address you can just go into the Contacts Profile. If you add the contact as a favorite the email address is replaced with the users Availability status, which is MUCH for useful in an PHONE telephone application/list. We do not email through RingCentral so I do not see why it would show a contacts email address instead of the users Presence Status.
Many ways to go about this.... have the ability to hide users email address,…
2 votes -
Allow bulk select internal users when creating a custom rule
The customer would like to create a custom rule for internal calls that does not require selecting extensions one by one, especially for accounts with a large number of users.
2 votes -
Automatically stop recording voicemails or pause after 30 seconds of silence.
I suggest improving the level of control on the call recording features, to be able to enable settings like automatically stop recording voicemails or pause after 30 seconds of silence, this will help to improve the call analysis and remove calls where there was no interaction.
2 votes -
Maintain call if caller drops during warm transfer
Current behavior: If the caller disconnects in the process of a warm transfer, the entire call is terminated
Requested behavior: If the caller disconnects in the process of a warm transfer, the call persist between the two parties executing and receiving the transfer.
5 votes -
Remove desktop plugin requirement for embedded Teams app
The requirement of a locally installed desktop plugin, or the full mobile app to leverage the Microsoft Teams inegration make what could be a very powerful option less practical. Having the ability to use the embedded Teams app free of any additional software would be an ideal experience! The desktop plugin requirement introduces application packaging and delivery requriements that are not necessary with the RC web app raising the question as to why they are required for the Teams integration.
0 votes -
Turkish Language in RC App Settings
Please add Turkish language to app settings and captions CC for calls. Thank you!
2 votes -
Include Synced Contacts (Microsoft, Google) and Company Directory as Personal Contacts for Screen Calls
For the current settings for the screen callers, the dropdown for "Ask for a name when" has "Not in contact list", which only exempts the personal contact list. It would be helpful if the synced contacts from Microsoft/Google were also included in this, so they wouldn't have to announce each time they call in to RingCentral users. The same goes with internal users.
1 vote -
Allow multiple SMS recipients for E911 notification.
Currently, E911 SMS notifications are only going through when there is a single recipient registered in the admin portal. However, when multiple recipients are added, the SMS notifications fail to send.
Having multiple recipients for E911 SMS notifications is important because it ensures that critical emergency alerts are immediately received by more than one responsible party. This redundancy helps guarantee that someone is always notified, even if one recipient is unavailable, offline, or unable to respond. In emergency situations, timely awareness is crucial, and relying on a single contact increases the risk of delayed response.
5 votes -
TFN for International SMS
Have the option to send international SMS using Toll-Free Numbers.
1 vote -
changing the call audio alert tone on the ringcentral app and company wide
Having the options to change the call audio alert tone on the RingCentral app company wide instead of going to each extension just to change the audio alert.
1 vote -
additional option: when the system detects that the email is already linked to another extension, provide the ability to delete the previous
Currently, in the admin portal, when a customer selects “Verify Email Uniqueness”, the system checks whether the email is already associated with another extension. If the email is found to be in use, we’re given the option to edit and update the email on the existing extension to make it unique.
We would also like to have an additional option: when the system detects that the email is already linked to another extension, provide the ability to delete the previous account directly from this prompt.
1 vote -
Sync Fax Default Cover Page from Admin Portal to mobile app
Sync Fax Default Cover Page from Admin Portal to mobile app. This request aims to extend that functionality so the same default cover page automatically applies when sending faxes via mobile app, ensuring consistency and reducing manual setup.
1 vote -
Check older voicemails that have already been deleted due to the new ones overwriting them
Customer requesting an option to check older voicemails that have already been deleted due to the new ones overwriting them.
1 vote -
Underlying carrier support receiving short code
option to receive short codes
4 votes -
There used to be an option to pick up any line from a short key like *40 Can that be done
There used to be an option to pick up any line (in a site group) from a short key like *40 Can this be brought back. This saves people having to run over to others phones across offices
1 vote
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