11492 results found
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Block Internal Numbers from Sending SMS to Specific External Numbers
I would like to manually add specific external numbers to the opt-out list in the admin portal to prevent internal users from sending SMS messages to those numbers.
3 votes -
Add an option to forward the Message-only extension to external numbers
Add an option to forward the Message-only extension to external numbers
2 votes -
The ability to bulk import users even without DID
The ability to bulk import users even without DID
How can I bulk import without DID's? When I go to setup a user manually with a license that we have, a number gets auto-assigned to the setup. Does the same thing happen with bulk imports?
2 votes -
provide training & video learning access using your provided polycom desk phone
Your training & video learning is great but I cannot find anywhere to learn about using the polycom desk phone you provide. We would benefit greatly from the same type of educational resources for this device.
1 vote -
Find extension number within the account regardless of whether it is a user, group or or IVR extension
There needs to be an "All Extensions" option somewhere in the menu to find what an extension is assigned to, similar to "All Numbers" that is under the "Phone Numbers" menu item. Sometimes, I'm asked to look for an extension but the requestor has no idea if it is a user extension, a group extension or IVR and there's no easy way to find it in the system.
1 vote -
Have more than one number routed to the same DID.
The customer would like to have more than one number routed to the same DID.
1 vote -
External Shared Directory - One number different contacts
The are several different contacts existing. These contacts/individuals (rightly) share one telephone number. Meaning, they can be reached at the same number, e.g. telephone connection in a workshop hall or production facility. As such, as in the private addressbook it should be possible to upload multiple contact with different name and the same phone number.
Desired outcome for the external shared directory please refer to screenshot in the comments, example taken from private addressbook.
3 votes -
Turning direct messaging between two users into group messaging with multiple users
The ability to turn direct messaging conversations between two users into group conversations where the new participant can access the old conversations.
1 vote -
Turning direct messaging between two users into group messaging with multiple users
The ability to turn direct messaging conversations between two users into group conversations where the new participant can access the old conversations.
2 votes -
schedule
Schedule messages.
This request already exists in the SMS channel, but it's so important in Team messaging too! Being able to schedule a message to avoid disturbing a teammate during week ends or late at night is a must have.8 votes -
disable notifications when logged out on the mobile app
disable notifications when logged out on the mobile app on IOS.
3 votes -
Transferring Licenses in Cost Center
When trying to assign a phone from the number inventory, It puts up a message that I have no licenses in the cost center selected and prompting users to purchase an additional license without showing the visible option to transfer an available license can easily lead to unnecessary spending and inefficient license management. Making the transfer option more visible and user-friendly especially when a user encounters a "no available licenses" message would likely reduce confusion, improve resource utilization, and increase customer satisfaction.
5 votes -
Add an option to use an existing license when they are available rather than only offering to purchase a new license
I have spare local numbers in inventory. I tried to assign one to a site and received the pop-up telling me this site has no available licenses and offering for me to purchase a license. I checked and had 21 available licenses on another cost center. The option to transfer a license is buried deep in Cost Center and finding a KB article on how to do this is a job, I never found one. It feels like the option is buried intentionally to encourage new purchases but that adds to license creep.
Since the system does prompt to buy…
2 votes -
Disable the "send the call to voicemail" feature in the RingCentral app.
The customer requested to disable the "send the call to voicemail" feature in the RingCentral app. Since the new feature reacts differently. After a recent update, the “Voicemail” button still sends the call to voicemail, but it plays the voicemail through your designated speakers.
1 vote -
Modify template for activation emails
Requesting to have the ability to modify the template for our account when sending activation emails in both RingCentral Office (RingEX) and RingCentral Contact Center.
This will allow a more uniform approach when onboarding new members and emails will look less like a phishing scam.
11 votes -
Align RingCentral desktop (RC Phone) and web app treatment of status in HUD
Align RingCentral desktop (RC Phone) and web app treatment of status.
Currently RingCentral Phone's HUD shows user status that aligns with the desktop phone. That is, all users that are 'green' on the desktop phones are also green in the RC Phone. However, in the RingCentral app (and web app), this is not true. Instead, if a user has not logged into the app in a long time (as many of our desk only users do not), then the web app / ringcentral app HUD shows them as "offline"--the only work around provided by tech support was to use the…
1 vote -
Activation of Office 365 global contact list for all users
As an administrator, I want to activate the global contact list with all users without each user having to enable this individually.
1 vote -
See the device information and phone number assigned to Shared Line
I need to know what site and shared line a phone is assigned to
1 vote -
Super Admin Ability to Update the Security Questions for all the user in one time setup
We need to update security question for 4000 Users is something quite difficult you have any options on ringcentral whether super Admin can update all security questions in single shot?
2 votes -
prerecorded paging announcement on a set time
automatic pre-recoded paging announcement on a set time.
2 votes
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