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  1. SSO and 2FA are to simultaneously be enabled in the account

    Our customer is requesting to enable both SSO and 2FA simultaneously which they would be able to manage were the code be sent to identify login. They worry about email hacks and in this way if the system sends the code via SMS or call they could prevent hacking from taking place.

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. An option on the ivr that allows the user to have a Spanish translation when they press a specific key on the ivr menu.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. I am looking for an option to access in admin portal the number of fax pages I use in a year.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  4. Just like group voicemails are accessible in the RingCentral app, SMS sent to a group with a number assigned should have the same functionality.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. I would like to have a feature to send text email message to a ring central phone number through a gateware or a ring central smtp server. This would allow users to send email to the RingCentral email address to be received in the RC text feature.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. There should be a notification that a call is waiting when the call queue is empty or without any online person to be able to have call queue members available to receive the call and to monitor their status as well.

    8 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  7. The customer would like to have an option to send one way broadcasting through mobile devices.

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  8. Log does not show that caller dialed 0 to get to the operator.

    1 vote

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  9. disable other way of logging in aside from google account

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  10. The shared calendar will show who is on a call for the call queue using desktop and mobile RC apps

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  11. It would be great if "Desktop Pairing" was a feature you could enable by default for all users from the Admin Portal.
    We're about to switch over to Ring Central and our previous system does this as default.

    5 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. When calling into an IVR, have the ability for the caller to leave a voicemail if they don't want to wait in a call queue.

    3 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  13. Driving Mode, give us a toggle for driving mode to reply to RingCentral messages and sms messages while driving.

    Allow user to set automatic message to reply to incoming RingCentral messages or SMS text messages while driving. Make it an editable message to be customized by the user to fit the circumstance.

    Example response: I'm driving right now and unable to respond, I'll reply as soon as it is safe to do so.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  14. Bullet points icon can be formatted based on their indentation like filled circle then empty circles, hyphen etc while formatting a message
    Currently, only filled circles appear

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  15. In the Text inbox and Call Log, only the name of the contact appears, it should show the phone number as well when the contact has been added.

    Also, the Telephone, Text, Contact+ Icons should be a bit bigger and maybe color coded where ever they are located. Navigation will be easier for users with multiple screens.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  16. On the RC app, We should be able to see a contact's activity within the same inbox instead of having a Text inbox and a separate log for incoming calls.

    Not sure if this will benefit all users but we should have the option if we want to combine the activity in one single inbox where we could see the text messages and any incoming or missed call for the contact.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Cx wants to be able to use the Auto disconnect feature in the IVR menu directly from user routing. When the caller made no action

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. Having the power to log into other extensions without needing to enter their passwords, allowing seamless switching between accounts without any hassle.

    1 vote

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  19. The client is requesting to have an option to manually choose specific extension to receive calls from call queue.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  20. The ability to turn off the answered elsewhere feature so users can't see who answered the call.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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