9345 results found
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Filter call based on number
Have the option to filter out call based on number/caller ID
2 votes -
Caller want to implement a feature to restrict users to delete sms
From caller: want to have a feature to restrict users to delete sms
5 votes -
Hold Limit Exceed transfer to another extension
Hold Feature - If Hold Limit exceed the Caller on Hold will be transferred to another extension
EXAMPLE:
Caller and Receiver on call , then the Receiver placed the call on Hold, in a certain time if in 2 minutes , the receiver was not able to get back to the Caller in 2 minutes, the Caller will be automatically transferred to another Extension1 vote -
Develop a Pixel Watch 2 / Wear OS App for RingCentral
The RC app is a critical component of using RingCentral, and since Google has now finally started to seriously develop and implement Wear OS (with buy-in from 3rd party hardware vendors), RingCentral should develop a RC app for the Wear OS ecosystem.
1 vote -
Standard user to give team mate access to list to live calls
Standard user to give other user extensions to have access to list to live calls
1 vote -
Porting Form
Kindly improve the Porting Form..
Partners Team,
What is the best way to request some changes to the Porting form in the
Admin Portal? I'm helping a customer port their numbers to RingCentral and
we've been dealing with some rejections. I've noticed the following issues
when using the new form and they really make things tedious when dealing
with many port requests from different carriers:- The grey fields don't allow typing to select a value. When something like the state needs to be selected, it has to be clicked on rather than jumping down the list by typing.
- The grey…
2 votes -
Ability to listen to voicemail while there is a cloud forwarding from their main RC number.
Wanted to have the options to listen to the voicemail while there is a cloud forwarding from their main RC number.
- Dialed main number > *86 - No option to put the pin of the ext. Calls are forwarding to Contact Center IVR.4 votes -
Automated SMS on the phone number left by customer on voicemail
When client/customer leave their phone number on voicemail, our system should automatically send the predefinded SMS to the phone number.
7 votes -
A template where you can apply the customized RC App navigation Menu
To have the capability to apply a template where you can apply the customized RC App navigation Menu
7 votes -
Identify the SMS sender information/source
Ability to see further SMS information that may identify the source of the sending numbers (i.e. if they are from the same IP address or any connecting information with a specific phone number).
2 votes -
Make the ability to select default email app used to share voicemails via email on Windows PC
Hello,
Please make an option to select a default email app that is used for sharing voicemails via email. Also when sharing voicemails it would be nice to be able to share the phone number and date/time of voicemail along with the actual audio file.1 vote -
BT CRM Integration
Feature Request : BT Cloud Work Integration CRM
Details : Ability to configure and Integrate CRM systems since the customer wanted to create their own. Usual process would be to connect the customer to the developer under RC but it is not possible due to Brand for BT Cloud Phone
Previous FR raised: ENTIDEA-I-1103
BT Cloud Work Integration2 votes -
Would like to provide capability to standard user to make changes on a company-wide level.
Would like to provide capability to standard user to make changes on a company-wide level like updating company hours and company voicemail.
2 votes -
Automatic | On-Demand Call Recording Announcement Language Options
Currently, the On-demand and Automatic Call Recording announcement can only be set in the "Main Site". Businesses that have other sites or different call routing for other languages don't have the option to create a separate call recording announcement with a different language.
It would be better if Automatic and On-Demand call recording announcements have the option to create another announcement with a different language that can be set to the call routing to the department who handled the customer calling with a different language and for the caller to also understand the announcement.
8 votes -
Distinguishing a call if its from RingCentral -- if caller did a forwarding call to an external number
Customer would like to know if the incoming call routed to his external number is from RingCentral
1 vote -
Option for custom answer(custom text field) in the webinar Poll
It would be helpful if there were some sort of option for the webinar participants to add custom answers, like a text field (even a very limited one) in the webinar poll rather than the multiple-choice option.
6 votes -
RC for Salesforce - Call History
To sync the contact information showing on the call logs on Service Web vs to the Call history in RC for Salesforce
2 votes -
Interrupt Audio with the order of the caller.
The client said it would be better to give the order of the caller on the queue while waiting for the call to be answered.
1 vote -
Need default option for FaceTime on 'Default for calls' on MAC
Need RC app to ask permission to takeover default video calling behavior. Client uses a MAC and every time they launch the RC app, it takes over as the default app for calling over Face Time. User would like option to choose default app for calling. Client is Tegna / UID 1853119021.
4 votes -
Announce call queue name first before answering the call
Announce call queue name first before answering the call. This feature is only working when you have the call queue member's call routing set to answer with an external number and not when set to answer it with an App only.
4 votes
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