12022 results found
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Capability to check the IP address of the user who answered/made the phone call in the Analytics portal.
We need to have the option to check the IP address of the user who answered/made the phone call in the Analytics portal. The IP address could be from the RingCentral App or deskphone.
1 vote -
RingCentral Automator- AI-generated replies to missed calls
Sending AI-generated responses to missed calls similar to a third-party service called conju.ai.
RingCentral Automator will only send the predefined response to the workflow you create.
2 votes -
received sms from yealink
Received a SMS using Yealink T57w
2 votes -
Free users limit with the app feature
Customer wants to remove the other feature that user's extension have in their app and would limit for message feature only.
1 vote -
Option to Disable or Defer RingCentral App Auto-Update Prompts
Currently, the RingCentral app automatically prompts users to download and install updates by delivering a new .exe or .apk file. This behavior can interrupt workflows, especially in managed IT environments or for users with limited install permissions.
We request an optional setting for end-users or IT admins to disable, defer, or schedule app updates, allowing more flexibility and minimizing disruptions during daily operations.
1 vote -
Feature Request : Oyster Terminal Machine Through ATA
Details : Currently the Oyster Terminal Machine only works through the analog system but would not activate through the ATA device if the machine has not VoIP or Paging Feature available for it to use
Current behavior : Unable to activate the Regular Oyster Terminal Machine through the ATA device
Brand : BT Business
1 vote -
Hide extensiojn number or use call queue extension number for internal calls
We need an option to hide or change the Extension of the Manager who is making an internal calls to show the Call queue extension instead of the calling extnsion number and phone number
1 vote -
Stop new users from registering accounts outside our system with their company emails
There has been a few instances where users have created their own account, and then when it hasn't worked come to me to set them up, and then I can't create them within the system because the email address is in use.
We would like to set something up so that emails in the @(company name).com domain can only be set up from inside our system or by the Super admin of the account.1 vote -
Two-Factor Authentication for Quickbooks
Two-Factor Authentication for Quickbooks
1 vote -
Ability to route the call to another extension after the caller left a voicemail message
Want to have the option in the call handling to route the call to a different extension after the caller leaves a voicemail message.
For example, after the user leaves a voicemail, they will hear the option "to be routed to the receptionist, please press 1."
1 vote -
Enable SMS from Philippines
We would live to have capability to have our PH number to be able to send SMS, however upon checking with technical support the SMS is not yet available for PH number, please add this feature for PH numbers.
1 vote -
Add back the Advanced Settings option in the RCV New Simplified Experience.
Add back the Advanced Settings option in the RCV New Simplified Experience.
After the update, the only way to access those advanced settings is via the admin portal.
Add them back to the Application.
1 vote -
chat message templates
I would like the option to create team chat message templates to reuse the messages easily with a click (similar to text templates).
1 vote -
Assign Toll-Free Numbers to Shared Lines
It would be better if we could have the ability to use Toll-Free numbers on shared lines, most especially if we have had the numbers for a long time and would like to utilize the shared line feature for incoming calls.
2 votes -
Support for SNOM PA1+ as a Provisionable Device
Please consider adding SNOM PA1+ to the list of officially supported desk phones within the RingCentral platform, particularly for Assisted Provisioning.
3 votes -
ability to add favorites on the actual phone
We paired the desk phone with the app and added favorites in the app. We can not see them on the phone. Is it possible to see the favorites we selected on the app on the actual phone?
2 votes -
AI note taking usage
As the phone administrator, a feature that provides visibility into how frequently the AI notetaking feature is being used across the organization would be helpful. This feature would support our internal digital transformation efforts by ensuring features like AI note-taking are effectively utilized.
2 votes -
Number Movement from Number Storage to Number Inventory
Ability to move Numbers from the Number Storage to Number Inventory without the need for a Temporary Number.
2 votes -
Yealink T54 Hotdesk phone Attended transfer
We have a case where we have Yealink T54s set up as a hotdesk device.
Issue is - We have enabled the config via the phone, Transfer Mode via DSS key (Attended) instead of the default "Blind"
As the phone is set up as a hot desk, when another user logs out and hot-desks back in as another extension, the Yealink phone reverts the setting to blind transfer. It seems that the phone is being reprovisioned, which causes the issue.
We wanted to have a way or option to disable this on the provisioning settings for Yealink phones, or statically…
1 vote -
Outgoing Voicemail recording.
Outgoing Voicemail should also have a recording on the Ringcentral Call log.
1 vote
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