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  1. We do have a Boyd SNOM phone from our previous carrier we contacted support seeking assistance with provisioning the phone however in the process in adding the phone in Devices & numbers> Existing phone > setup and provision> select device Snom phone is not populating in the field
    It would be helpfull if we can provision SNOM phone model d735 with assisted provisioning

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. I want to combine two sites and still keep the white pages and directory assistance listing for both site.

    3 votes

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  3. Allow to Use number to Receive OTP to use for an account setup with microsoft.

    4 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  4. Add support for Multi-tenant Citrix VXI support for the Embedded Dialer

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  5. It would be nice if the callers can know if the agents are available or not to avoid waiting on the line for too long.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. Add more information on the billing contact information field that is also used for account security and the reason why RingCentral internal numbers can't be used.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.

    12 votes

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  8. deskphone pairing for Mitel Phone Models

    7 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  9. need to add a secondary number to MFA for the admin@ account. Is it possible to have two phone numbers?

    1 vote

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  10. User can dismiss call queue calls and direct the caller to voicemail if they don't want to answer incoming call

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  11. Custom Template for Adding Shared External Contact - ability to add Fax Number column in the template

    3 votes

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  12. Option to allot certain number of message to a certain number before I buy the SMS bundle.

    For example, if I purchase 2500 sms so can I assign a 1000 sms to a certain number and the rest of the 1500 to another number or maybe leave them open to be shared and used by different phone numbers

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. I would like to have any records of any call attempt to any of my number - whether it has been successful or not as this is helpful in checking if the number is having issues.

    3 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  14. The customer wants to be able to add a user to the call queue, even if they have more than two desk phones set to their ring group or forwarding.

    2 votes

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    • Turning off the ability to record a customized voicemail -Ensure the Apps section is NOT available for our standard users, only for our Administrative team -Turning off the FAX function
    1 vote

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  15. imported contacts using shared directory using admin portal
    visible on RingCentral phone installed on desktop
    Be able to use HUD using external contacts

    1 vote

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  16. We should be able to connect a call with the deskphone and handheld phone that are connected to the same line. They are not able to pick up and speak to the same caller.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  17. The customer wants to configure their Mitel 485g be configured and have RingDown feature available on it.

    5 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  18. If caller doesn't press anything it should just play 1 time or it should be customized.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  19. Allow RC messaging to Archived

    3 votes

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