13237 results found
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Request to Limit AI From Using Last Names
To align with privacy standards, we need to prevent the AI from using team members’ last names in any responses or interactions.
5 votes -
Call queue allow members to change their queue status
Need a third option in this drop-down that allows specific members
to change queue status. Currently, it's all or nothing (screenshot below on where the option is
needed).1 vote -
Ability to remotely configure the Yealink W76P to set up a direct transfer without an announcement
Ability to remotely configure the Yealink W76P to set up a direct transfer without an announcement
1 vote -
lock ringer of yealink
There should be a better way to get client a custom configuration for yealink device T57W to lock ringer, since this affects client business
Regards
Ram Carillo
APAC Support Team2 votes -
Disable Dial by Extension
We need the capability to disable Dial-by-Extension so that the call will strictly follow the extension set for it.
4 votes -
Poly conference call
Polycom phones should allow more than 3 parties on a conference call.
4 votes -
Do not apply Call Screening to the Company Directory or Personal Contacts
When a caller is listed in Personal Contacts or within the Company Directory, remove call screening entirely.
2 votes -
Set call queue as member for another call queue
Customer wants to set call queues to call queue as a member to answer calls
1 vote -
Ability to receive a Notification if a Specific phone number calls their system
Want to have the option to set up a notification for specific phone numbers that call any of the phone numbers on the account
2 votes -
Request for Integration & Listing of TOA IP-A1SC15 Speaker as a Supported Paging Device
Dear RingCentral Team,
I hope you are doing well.
I am reaching out on behalf of TOA Electronics regarding our network-based IP speaker, the TOA IP-A1SC15. We have a growing number of mutual customers who are actively using RingCentral’s hosted phone system and have expressed a strong need for seamless integration between RingCentral and our IP-A1 series paging products. https://www.toaelectronics.com/en-us/products/ip-audio/ipa1seriesOver the past months, we have observed that several customers are unable to complete SIP registration due to our products not listing as a supported device. After speaking directly with members of your support team, we would like to formally…
1 vote -
Add notification for “Add Contact” template on the admin portal.
Request: When adding a new contact via the admin portal, include a notification or note for the “First Name” and “Last Name” fields indicating that the information entered here will be what appears on call logs. This will help users avoid confusion if the display name differs from the actual contact name used in call records.
Benefit: Improves clarity and reduces errors when reviewing call logs, especially for businesses tracking calls for reporting or compliance purposes.
1 vote -
ability to change sms provider
We are looking for a self-service option in the admin portal to switch SMS providers instantly if our current provider experiences downtime. Relying on back-end support requests during an outage is too slow and risks losing customers. A 'one-click' failover or switch option would significantly reduce our downtime and improve reliability.
1 vote -
Additional Verification for Forgot Password Requests
Description:
Currently, anyone who knows a company’s main RingCentral number can trigger a “Forgot Password” request via service.ringcentral.com. This sends a password reset email to the account’s default admin or system mailbox. If repeated or intentional, this can become a nuisance and may overwhelm the admin’s inbox.Proposed Enhancement:
Implement an additional verification step before sending a password reset email to the admin.
For example, require a security code or PIN that is known only to verified account members.
The code could be set by the admin and shared only internally.
Only after successful verification would the system send the…1 vote -
Group text to everyone in the RingCentral desktop app
The customer would like to have a feature wherein he can just select each person/user from his contact list and send group messages.
1 vote -
Admin Control to Disable User's Access to Change their Schedule
In addition to Admin access to restrict user DND access, it would be beneficial if Admins also had the ability to disable users' access to change their schedules.
2 votes -
Amdin Contro to Disable User's Access to Change their Schedule
In addition to Admin access to restrict user DND access, it would be beneficial if Admins also had the ability to disable users' access to change their schedules.
2 votes -
outbond proxy
We have a TOA IP-A1SC15 horn speaker deployed on our campus that includes SIP configuration and is intended to be used as a paging device.
The challenge we are facing is that RingCentral requires outbound proxy information for SIP-based paging. However, the IP-A1SC15 does not appear to have an option to configure outbound proxy settings in its SIP configuration.
Could you please advise if there is any workaround or supported method to configure and use the TOA IP-A1SC15 as a paging device with RingCentral despite this limitation? We would appreciate your guidance. I attached the screensot og the device's web…
1 vote -
Bulk Blocking Numbers in RingCentral App
Description:
Add an option in the RingCentral app to allow users to block multiple numbers at once. Currently, blocking must be done individually, which can be time-consuming for users who need to restrict a large list of numbers.Benefits:
Saves time and effort for users managing multiple unwanted or spam numbers.
Improves user experience and efficiency in controlling incoming calls.
Helps maintain cleaner call management and reduces interruptions.
Proposed Implementation:
Include a “Bulk Block Numbers” option in the call settings or spam/blocking section of the app.
Allow users to import a list of numbers (e.g., CSV or text file) or…
2 votes -
Allow Custom Rules ON an IVR (and not just at the site level)
We (Cornell University) have 100's of IVR's on our account so creating each one as a 'site' it would become out of hand. I would love to be able to add a custom rule on an IVR (like you can a call queue). We have to manually change the greeting for any type of closure they need and then remember to go back and change it again. PLEASE add the ability to add custom rules directly to an IVR! Thank you for your consideration.
1 vote -
RingCentral Desktop App-to-Mobile App Call Bridge
Enable users to initiate calls from the RingCentral desktop app on their PC or laptop, but route the call through their mobile device. This allows the user to physically hold their phone for better audio or mobility, while still enjoying the productivity advantages of desktop-based dialing, CRM integration, and call tracking.
How It Works:
Initiate on Desktop: User clicks a contact or number in the RingCentral desktop app (or CRM integration).
Bridge to Mobile: The system sends a signal to the user’s paired mobile app/phone to place the outbound call.
Call Connection: Mobile device rings; user answers and holds the…
2 votes
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