9346 results found
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RC Super Admin to have view of Users Connected to Outlook 365 or Google Calendar & Contacts | Or, push from the backend of its connection
Customer is getting reports that some users are not seeing the contacts in the Outlook 365. Only to find out that the affected user did not connect the Outlook 365 calendar and contacts. He wants a view screen on the list of users connected to Outlook 365. Or, if he can push the connection of O365 from his end for all users, being the Super Admin.
2 votes -
Add a "Is available" notification when someone is done with a phone call
It would be helpful to be able to set a notification to let you know when a coworker is off of a phone call/meeting.
1 vote -
Mitel 6940: Add user status indicators with Intercom programming
Our office uses the Mitel 6940 but uses the Intercom function, instead of the Presence function. The user status indicator is not currently available with Intercom and THAT is exactly when a status is MOST needed!!! Please modify the software to make that a reality. It would make the office communications much more smooth and non-disruptive. Now, we end up interrupting auser's call for a transfer because we have no idea if they are on the phone. A truly negative software attribute. Thanks
2 votes -
Ability to set an alternate destination when no agents are available in a Call Queue
RingCentral needs the ability to set an alternate destination if no agents are available for a Call Queue. Our agents have the ability to toggle their queue status and there have been times when all agents toggled their queue status off. Currently, RingCentral only offers the option for callers to "wait" when queue members are unavailable. We need the ability to send calls immediately to an alternate destination if no agents are in the "logged in" state.
3 votes -
Ability to check how many calls and/or texts you have sent daily
Ring Central would keep a count how many calls and emails you have sent that day on the phone or text tab. This would make it much easier for those that have daily quotas to hit.
2 votes -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48060002-configure-a-desktop-phone-to-a-generic-user
Additional Phone without assigning Users
2 votes -
2 votes
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Faxing Support for RingCentral Limited Extension
Description:
The current version of RingCentral Limited extension does not include support for faxing capabilities. This feature request aims to address this limitation by incorporating faxing functionality into the RingCentral Limited extension.Justification:
Faxing remains a critical communication method for many users, particularly in business settings where documents need to be securely transmitted. As such, providing faxing support within the Limited extension would enhance the versatility and utility of the extension, meeting the diverse needs of users who rely on faxing for their communication workflows.5 votes -
1 vote
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1 vote
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Message Notification Settings - Pop up but don't include the message
Get notifications pop up, dont include the content of the message that is being received
0 votes -
Fax Transmission using Custom Cover Page
When we send faxes to multiple numbers using a custom cover page, instead of sending the transmission per number, we would like it to accumulate and send the confirmation at once, just like a regular fax when you use one of the existing cover pages.
2 votes -
Have the option to process cord replacements instead of the full device
inbox components such as cords and handsets such be given the option to be replaced only instead of getting the whole phone set changed
1 vote -
Call park after timeout to get routed to a call queue
After 5 minutes or timeout park call instead of ringing the extension who put the call on park back should give an option to ring back a call queue or call group
2 votes -
RingCentral App Transfer Call Favorite Contact
Customer wants to have an option were they can add favorite contacts available when transferring a call using RingCentral Desktop App.
Note: They don't want to type the extension number after clicking the Transfer Button, They want to show their favorite contacts available to Transfer a call after clicking the Transfer button.
2 votes -
Allow the capability to change the label name of Yealink sidecars.
Allow the capability to change the label name of Yealink sidecars.
RingCentral admin or web UI should have the capability to change the label name of sidecars for customization purposes.3 votes -
Fax coversheet should have option to show ext. number or no ext. number
The fax cover sheet currently automatically puts the ext. number where the fax is coming from. It would be nice to have the option to not list the ext. number as this can impact call routing for incoming calls if the ext. is used when it should not be.
1 vote -
Ability to do click to dial on Poly Edge E320
Ability to do click to dial on Poly Edge E320
1 vote -
Automated Phone Payment IVR Integration
Requesting an integration between RingCentral's IVR system and our CRM to allow customers to make payments over the phone for invoices. This integration should automatically post successful payments directly to the CRM.
Key Features:
IVR payment option for customers to pay invoices over the phone.
Secure handling and processing of payment details.
Automatic posting of successful payments to our CRM for streamlined data management.
Real-time synchronization to ensure up-to-date account information.3 votes -
Keep view position in one chat when switching to another and come back
When you work simultaneously with multiple chats you often read conversations somewhere in the middle. Like searching for quotes in one chat and posting them into another. Each time when you return back to one of such chats you are in the end of conversation and have to scroll up to get to the place you have left. So the proposal is to keep chat positions as for instance Telegram messenger does.
This is for Desktop app, not sure how does mobile version work1 vote
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