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  1. This idea is to create a workflow within the RC App to allow for auto-enrollment of users into predefined chat groups that align with their roles or teams as soon as they join the organization.

    Workflow description
    - User role identification: upon account creation, the system identifieds user's assigned role
    - Group matching: automatically match the user to the appropriate chat groups based on their role, such as Support-related groups for Customer Support related roles
    - Enrollment execution: add user to the designated groups, ensuring they have immediate access to relevant discussions and resources

    Benefits of having this workflow
    -…

    8 votes

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  2. The ability for Super admin to turn the "Accept Call Queue Calls" feature on and off for extensions using the Desktop App.

    5 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. in a group of 3 persons let us say person A added a comment

    person A added another normal message which is related to first message

    now let us say person B added a reply using reply button on person A's very first message, now it will appear as latest, breaking the order of messages which makes it hard for others to read the conversation for example person C won't be able to read the messages in order which can confuse him even though it has timestamps

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  4. When the agent calls from a deskphone, the RingCentral App status should turn to red even though the all is still ringing. Currently, it only turns red if the call is connected.

    6 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  5. Wanted to set up an option or permission that no one outside their office network or VPN that can login to the RingCentral desktop application. No one can use their home network if someone is using a home network or outside their office network.
    It should only allow the users to login within their office network only.

    5 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  6. 1)Add a feature such that after a particular time(work hours) we should stop receiving notification alert on mobile app.
    We cant do that from mobile settings as it will stop all notifications.

    2) Schedule a message so that it can be sent later also

    3)After working hours by default my status change from active to inactive

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. The ability to customize the IVR keypress to route to a CRM/Webhook or Zapier to trigger a call with their phone number as the number caller ID.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. The callback queue recording is only available in English. This should be available in multiple languages to account for various language requirements. We have a need for a French version in RingCX.

    8 votes

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  9. We have a paging system that sits at an extension then expects a zone code. I would like to make a speed dial that would allow a pause and then the zone code dialed automatically. The speed dial would look like this 800#,,04#. this would dial the extension 800, # enters the extension immediately, the ",," pauses the dial for 2 seconds, the enters the zone code of 02#.

    Currently when i enter this format as a Speed Dial for my extension under Presence, it accepts my input of "800#,,02#" but only writes "800" to the speed dial. The original…

    3 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  10. ability to park calls on shared lines or even not a part of a shared line

    5 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  11. be able to download the newest version without any problem

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  12. we bought a Ubiquiti PBX, which is basically a freeSWITCH and we need to setup a PBX with RC using the switch

    2 votes

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    New  ·  1 comment  ·  Hardware  ·  Admin →
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  13. The customer can still record calls even if the ACD is off or the customer forgot to enable the on-demand call recording.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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    • we change the message recipient of 109 to 102 and we want it to show in the MISSED in the ringcentral app of ext 102
    • but getting missed calls in emails is very painful
    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  14. To share call recordings with a non-RingCentral user without downloading the recordings and sharing them manually.

    5 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  15. Since a user can be a member of multiple Push To Talk channels it will be a great help if they can also listen to multiple PTT channels at once.

    2 votes

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  16. When users select the "Blocked" number as their outbound caller ID, recipients often see the caller ID as "11111" or the call is marked as spam. As a result, the majority of recipients do not answer these calls, leading to communication disruptions and inefficiencies.

    Implement a feature that allows the option to whitelist "Blocked" Caller IDs to prevent them from being tagged as spam by recipients' phone systems. This ensures that calls made with a "Blocked" Caller ID appear legitimate and are not automatically declined by the recipient.

    8 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  17. RingEX for mobile needs to fully support audio for calls as a minimum, but also allow audio for meetings. Currently, users have to access the mobile handset to make or answer calls, or even see the details of a call. This means use of the app does not comply with UK law.
    Teams, Zoom phone, etc can already do this.
    Ring Central also have a blog post which says the following:

    RingCentral is compatible with both Apple CarPlay and Android Auto so you can place calls and join meetings (audio only) while staying focused on the road.

    https://www.ringcentral.com/us/en/blog/5-phone-hacks-every-ringcentral-user-should-know-about/

    This statement…

    3 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  18. Since any poll application in the RingCentral App creates a contact with extension number, RingCentral Super Admin can see it but not able to delete it. Customer who is super admin would like to have the ability to delete it anytime.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  19. When setting up the conditions for the custom rule I see there is an option called "Called Number" when I click that my only option is our main company number.

    Looking for a way to get the message-only number as an option for "Called Number".

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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