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9677 results found

  1. Kindly add the Push-to-Talk Feature for UK Customers

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  2. 1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. Customer wanted to add external numbers to show on phone's screen for presence. Or if possible, speed dial numbers can be added to show in phone's screen.

    3 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  4. Extend the up-time of an audio conference from 6 hours to 24 hours.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  5. Consolidate Extensions and park locations on the pop-out version of the HUD.

    13 votes

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    New  ·  2 comments  ·  HUD & Presence  ·  Admin →
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  6. When in a call queue call, direct calls to extension will be triggered to go to voicemail automatically.

    3 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  7. not receiving 2 factor authentication via whatsapp, sms not going through and getting an error to try again after an hour,sms not even showing on sms log under admin portal. tried 2fa via call but calls are disconnecting which also shows on our call logs tried other RC numbers but not being recognize as U.S number even though that it is U.S number.

    6 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  8. Request: Use the call queue name as their outbound caller id

    7 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. Key Templates are very tedious to develop. Even more tedious is when you need to duplicate a phone template or update a large number of entries, such as with a sidecar, or creating a duplicate template on a different piece of hardware. (eg going from the Mitel 6940 to 6940W phones requires all new templates)

    Request is to have a CSV Export of Key Templates details that can act as in import to either update existing templates, or create new Key templates.

    Import and Export to CSV is a HUGE Timesaver on every feature set that has a large data…

    4 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. dial a number pause then dial an extension, for example 250-xxx-xxx, ext . 1234

    5 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  11. 1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  12. Need to have an option to ignore intercom calls

    3 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  13. Ability to answer the calls from other users using the desk phone however the desk phone should not ring and the user should be notified by a blinking light in the desk phone only.

    3 votes

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    New  ·  1 comment  ·  HUD & Presence  ·  Admin →
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  14. We are trying to set the call queue voicemail messages to be sent through email only currently we are able to set an email however we are not able to stop it from sending to the voicemailbox for the extension

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Custom Rule templates can be created and applied at the user level, but it would be nice to have the ability to do that at the site/ivr level as well. In my case it is a large holiday schedule that we are entering on a large amount of sites. The current method is slow for having to do so many. If not allowing a template, the ability to copy/paste a date scheme would do the trick. This alone would have saved me hours of work.

    5 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. if someone calls the 1300 from an 02 (nsw) number it goes to the coffs office reception phone, and if someone calls from 07 (QLD) it goes to the qld office. so basically sorting incoming calls geographically especially for mobile numbers.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Customer is requesting to have the options for incoming call for caller id from Canadian cellphone number to choose what information they want to have displayed on their system .if it will be Name of number or both

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  18. I want a way to track a list of users' inbound and outbound SMS in a report that can be delivered to their manager. I am not finding an option to use for this. Please tell me where I should go to set this report up.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Feature to have Super Admin the ability to delete another user's SMS without logging in as that specific user.

    Example: From the Admin Portal, the Super Admin clicks the user extension, Super Admin will have direct access and log in as that user and then access the SMS via the users RC App to delete that users SMS

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. Introducing a hashtag system within chat groups to help users easily identify and join discussions relevant to their roles or specific topics where they need assistance and resources.

    Example workflow
    - Administrators and chat group managers can assign relevant hashtags to chat groups such as #TechnicalSupport or #ProjectVoyager
    - Users can search for and join groups by typing related hashtags, facilitating quick access to needed information and community support

    The benefits for this system include:
    - Enhancing the discoverability of chat groups, making navigation intuitive
    - Allows for quick connection to topic-specific conversations, increasing resource utilization and support exchange
    -…

    9 votes

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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