12617 results found
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Service Web Customer Portal
Some general quality of life improvements requested.
Portal performance can be slow at times leading to tasks that should be quick taking longer than one would expect
Columns cannot be adjusted in some circumstances, leading to an inability to quickly peruse various lists as naming conventions are cut off
Parity in menus, for example: Call forwarding on a queue allows users to forward calls to an external number, whereas site level call forwards does not
3 votes -
Fixed Dial pad after answering a call
Customer need to keep the dial pad fixed on-set on of an answered incoming calls
currently the customer need to click first the dial pad icon on an active call to display the dial pad
this is useful to lead generation, when winning the lead requires a key pressed on the dial pad (e.g. 1)3 votes -
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 t
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 times. Is there any way to disable this automatic resending so that faxes are only resent at our discretion and not automatically?
3 votes -
DND Notification on Toolbar
It would be super helpful if the Ring Central HUD icon on our toolbar adapted to display the Do Not Disturb icon, in place of the notification bubble. Our office like us to use the DND feature anytime we are away from our desk and this would be a quick reminder to turn it off when we return.
1 vote -
Change Landing Page for Meetings
On occasion, when you click on the "Meetings" tab in the admin portal, the first thing it tries to load is the recorded meetings, even if you are not looking for that and sometimes the page takes forever to load then times out. That should be changed in the event you are trying to get to Rooms or changing a particular settings in meetings/webinars/etc..
1 vote -
Option to Completely Disable iOS Contact Integration
I would like the ability to fully turn off integration with iPhone iOS contacts. Even with call logs turned off, when I try to call someone from my personal iPhone contacts, I still get the option to place the call using RingCentral.
I will never need to call my personal, non-work contacts through RingCentral, and this creates the risk of doing so by mistake. Please add an option to completely disable iOS contact integration so that RingCentral only ever handles work calls and contacts.
3 votes -
Feature Request: “Text Send Failure” Message on SMS Thread Preview
Description:
Currently, the “Text Send Failure” notification continues to appear in the SMS thread preview, even if the failed message occurred long ago. This can cause confusion for users, as it gives the impression that the most recent message did not go through successfully.Suggested Improvement:
The “Text Send Failure” indicator should automatically disappear from the SMS thread preview once the user reopens the conversation.Current Limitation:
At present, the only way to remove the notification is to edit and resend the failed message or delete all failed SMS messages, which can be time-consuming — especially when the failed messages…3 votes -
DSCP for RCV
The customer would like to get the QOS setting for DSCP marking from RCM to RCV.
1 vote -
Park Group MS Teams Embedded App
Have the ability to select this park location in the MS Teams Embedded App to park a call
2 votes -
Change number type from company number to RingCX from the customer's end.
The customer would like to have the ability to change the number type from company number to RingCX from their end..
1 vote -
Auto Sign-Out for Call Queue Agents After Hours
Currently, agents must manually toggle themselves on and off to accept calls from a queue. This manual process is prone to human error, as staff frequently forget to toggle off at the end of their shift.
When an agent forgets to toggle off and is then absent the next day (e.g., sick leave, vacation), the system continues to route live calls to their empty station. This creates a "phantom call" that rings without an answer until it times out and overflows.
Proposed Solution:
Introduce a new administrative setting within the Call Queue configuration that allows for an automated daily reset…1 vote -
Call Queue Management
We would like to have a detailed report on how long a member of the call queue group went online, when did they log off, how long were they logged off, when did they come back or how long did they stay online in the group.
1 vote -
Call Queue management
We would like to have a more detailed information of how long a member of a call queue stays active, when did they log off, when did they come back or how long they stayed out of active status.
1 vote -
IVR External Transfer Key Press Description Field
When configuring an IVR Menu, it would be very helpful to have the option to label an ‘External Transfer’ number with a description.
Currently, when a key press action is set to ‘External Transfer’ and includes only the phone number, other admins who review the call routing later won’t know who or what that number routes to (see attached screenshot).
Our company works with many different third-party partners, so being able to label each external number with the associated company or purpose would make call routing management much clearer and more efficient.
5 votes -
Add column headers to the error columns of External Shared Contacts Directory Contacts Uploaded .csv files
As an admin trying to figure out why my upload is not working, I would appreciate having an indication that error messaging exists in Column L of the ExternalSharedDirectoryXX-XX-XXXXdraft.csv by way of a clearly named column header. If a clearly named column header is exceedingly challenging to implement, some language in the accompanying email (where subject line is re: External Shared Contacts Directory Contacts Uploaded Failure) would be more helpful than no indication at all. Attached here is a screenshot where a filter on the unnamed Column L makes the otherwise-invisible errors below the fold discoverable.
1 vote -
Temporary Numbers assigned to Contact Center cannot be redirected.
Currently if you assign a temporary number to the Contact Center it cannot be reversed until the number it is associated with ports. This is an inconvenience. Also to avoid downtime, and have a quick and seamless migration, we should be able to reassign a temp number mistakenly assigned to route to a contact center. When trying to reassign, you get the message below:
Number Type: Contact Center Routing Number
This Contact Center number is being used as a temporary number for an in-progress port-in. It can't be reassigned to another number type.8 votes -
Option to increase SMS storage to more than 5000 before it gets deleted.
Right now, when you reached SMS received per user, per inbox of 5000, SMS will be deleted and replaced by new ones. It's best to have an option to increase storage allocation.
12 votes -
"No Change" Option for Customizing MS Teams "Offline" Call Presence Sync
In our organization, we need a fourth option for customizing call presence settings. We want an option to have "No change" happen to our RingCentral Call rules and presence/status when our MS Teams presence/status changes to "Away/Offline”. Right now, only three options are available
1. Accept all calls
2. Do not accept any calls
3. Do not accept queue calls
With 200 employees, situations differ as to which RingCentral Call rule a user wants when they lock their computer and walk away for minutes/hours or when they turn their computer off and Teams switches them “offline” or “away”. If they…54 votes -
call queues ability to forward to CX queue outside
Currently in EX call queues, for afterhours/overflow you can play an announcement, send to voicemail, forward to extension or forward to external number. would be nice to have an option to "Forward to CX Queue" with a list of available queues instead of having to choose 'Forward to External number" look up the queue number and enter it.
5 votes -
Remove role limitation if only selected extension(s) is having an issue
Ability to perform troubleshooting with a live agent without super admin's access as long as the user/caller can authenticate their own extension.
1 vote
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