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9677 results found

  1. Have calls transferred from HUD override call routing settings

    11 votes

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    New  ·  2 comments  ·  HUD & Presence  ·  Admin →
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  2. On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.

    Expected Behavior:
    There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.

    10 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  3. Neither the Automator (beta) or the RingEX APIs allow you to respond to an incoming SMS message using the recipient's phone number unless the automation or application is running as that user. Sending a confirmation of an opt-out request (STOP) from a different phone number is confusing to the customer and doesn't leave any clues in the user's SMS history. The response should come from the user's phone number and there is no easy way to set that up.

    Also, there should be opt-out tracking within RingEX so that if a user attempts to text a customer who has previously…

    5 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. I have contacted support and inquire about a feature that we can apply to a call queue where we can prioritize a member to receive more calls than other member of the call queue, it would be helpful for our company if there is a feature like this that we can setup

    2 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Customer is requesting for the IVR system to read back the numbers by itself and not convert it to an alphabet. For example, 9-0-9. It should be read by IVR as "nine-zero-nine" not "nine-O-nine".

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  6. Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    33 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  7. The customer would like to export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

    7 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. it will be more convenient if customer will be able to access the voicemail by dialing his number and extension using external phone number

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  9. The RC Deployment Tool should be a completely separate entity and not tied to any one version of the RC Desktop App. There is a new 'tool' released with each new RC App release.
    This tool is supposed to help the administrators by letting the RC App update itself automatically. However, the FAQ states that the Deployment Tool should also be updated once a quarter which again requires admin attention and defeats much of the purpose of the tool. Especially since that's about how often we were updating the RC app anyway!
    The tool should be its own entity and…

    1 vote

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    New  ·  1 comment  ·  Application  ·  Admin →
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  10. To add security on voicemail/message only extensions

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  11. If we can have an interruption audio feature available on user's extension where in an audio prompt played in specific intervals while caller waits on the line to be answered by the next person.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. 1 vote

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  13. Asking if possible for the Missed Call Notifications to turn off automatically if the call was missed and automatically turn on if the call was answered.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  14. Option to monitor application or number added to call handling of a user.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  15. IVR keypress that the user selected to show on the display screen of the user receiving call, since customer is only directing all call to 1 dl but would love to see aleast the general idea of what their clients are calling in

    4 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  16. Customer wanted to have a date indicator for the SMS he's receiving or sending on the RingCentral web browser.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Ability for Super Admins to Duplicate Teams that have more than 100 members

    9 votes

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    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  18. Currently, when submitting a port in request, you can choose any desired due date (ex. I submit a port in request today and I can select a desired due date that is two days away) and it will allow you to submit the request. However, it is recommended by RingCentral's porting guidelines to allow 5-10 business days for the port order to complete. The portal should be updated to NOT allow you to select a desired due date that is outside of the recommended 5-10 business days, in order to properly set expectations on when we should expect a port…

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
    The salesforce ticket has been already opened 24162866.
    Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters

    18 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  20. It would be great if the receipt of the payments will be visible in the admin portal and can be downloaded as this is helpful for bookkeeping.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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