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  1. John is requesting if there's a way to interrupt ongoing voicemail and take the phone call instead.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  2. I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
    it would be nice if there is an option for us to opt out to the automatic call recording announcement

    39 votes

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    New  ·  3 comments  ·  Admin Portal  ·  Admin →
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  3. To have the ability to retrieve transcripts for previous voicemails before enabling the Voicemail-to-text feature

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  4. Ability to assign specific call queue members based on certain dates/times.

    3 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  5. I'd love to see a way to "lock" a phone number in the Admin Portal so that it cannot be accidentally deleted. Maybe role-based number deletion, or a PIN that is required to delete "important" numbers?

    We have 1000+ numbers in our account and do not want to kill a critical Site number that has been in use for 50 years if we can avoid it.

    2 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. Yealink BH76 headsets paired with their Yealink BT51 dongles enhancement to RC desktop app. ( headset/dongle combo works in all other software we utilise (zoom, Teams, general audio use) so are certain the issue lies within the way RC utilises it.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  7. An option to delete a member on group chat for SMS -
    Currently the only option available for SMS is to delete a message from sender or receiver -
    but to delete a member of a group chat for SMS is not available

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Bulk upload devices for hotdesking. Hoping to have an option to bulk upload devices for hotdesking instead of working on each phone one at a time.

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  9. It would be helpful to be able to view the attachments from received faxes on the Admin Portal.

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  10. Overhead paging is a basic feature for locations like warehouses.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. For RC customers that are getting calls from vendors, system should have the ability to ping vendors that all the agents from the RC customer are occupied.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  12. When the customer is in the "Contacts" Menu and selects ALL, it shows every single account in their AD environment. The customer wants an option in the app to only show the users as part of the Company Contacts.

    6 votes

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    New  ·  1 comment  ·  Contacts  ·  Admin →
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  13. Enable saving the recorded calls on Zapier

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. I am looking to set up the following call routing configuration, which I was told is currently not possible:

    I have a call queue with 3 members. When the main number is dialed, I want the phones of these 3 members to ring simultaneously for about 20-30 seconds. If the call is not answered within that time, I want the call to continue ringing on the same 3 members’ phones plus an additional 4 members’ phones, making a total of 7 phones ringing simultaneously. If no one answers after another 20-30 seconds, I want the call to go to the…

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. Currently, no Cisco devices can be used with shared lines. Please add support for Cisco with shared lines.

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  16. 1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  17. contacts we need an option to give custem ID as aposed to option only Mobile, Buissness, Home Company , Fax ,Assistent, Car, other.

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  18. The client mentioned that tit would be better if an extension can permit 5 or more people to do an outbound call simultaneously on an extension.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. Echo Test Feature Code. The ability to call a feature code or built in extension number that will connect the call from a phone to the Cloud Server and loop the call back live to the same phone. This feature would allow for audio diagnostic testing from the same extension as it would simulate both out bound network traffic and inbound network audio traffic at a slight delay (ie an echo). This feature would be especially helpful in SD-WAN setups that do not drop calls when networks go offline. An Example of this is Sangoma's FreePBX/PBXact built in *43 feature…

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. So, I am also able to replicate the issue on my end. It seems to be specific to Samsung phones or maybe android in general, but we have been able to test with Samsung and iPhone. When a user tries to transfer a call using the mobile application via the keypad option the call is dropped. I made the same test call from the desktop application and the call transfers no problem (transfer to external line in my testing). So long as the user transfers the call using the items searchable in the directory it transfers fine. I believe this…

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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