12617 results found
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When I'm on the desktop app and a second call comes in, please notify me silently.
When I'm on the desktop app and a second call comes in, please notify me silently. Now you are ringing over top of me talking to the first call. It's very loud and obtrusive. Thank you
1 vote -
Can you bring back the search feature in the text message templates?
With a recent update, the search feature disappeared in the text message templates, and it makes it difficult to find templates quickly.
4 votes -
Enable DND Sync for the Yealink Phone Model Yealink T48U and W76P
Enable DND Sync for the Yealink Phone Model Yealink T48U and W76P to Sync with RC app
5 votes -
Ability to automatically turn off accept queue calls
It would be a great feature if we had the ability to automatically turn off accept queue calls on the admin portal. Alternatively, if we could set a condition to automatically turn off accept queue calls for each member of the call queue, that would also be beneficial.
5 votes -
Ability to add an admin to a team group created by a different user
As an admin on the account the admin should be able to have access to add admin to any user created group in the RingCentral App
2 votes -
Automated Task Creation & Daily Summary from Call Transcripts
Description:
We request the ability to automatically generate actionable tasks in the RingCentral app based on the task summaries identified in call transcripts.Use Case:
Currently, RingCentral transcribes and summarises calls, often including follow-up actions. However, converting these summaries into actual tasks within the app requires manual effort, which is time-consuming and can lead to missed follow-ups — especially on days with high call volume.Requested Features:
Automatic Task Creation
Automatically convert identified task summaries from call transcripts into tasks within the RingCentral app.
Tasks should be linked to the corresponding call/transcript for context.
Daily Call Summary Thread
Generate a…
2 votes -
Bring back the feature to allow the standalone window for phone calls in the RingCentral app to be disabled or enabled
There used to be a feature to turn on the standalone window feature:
Click Settings in the navigation bar.
Click Phone in the left pane.
Under General, turn on the Use standalone window for phone calls toggle.If you want the keypad window to always stay in the foreground of the app, click Manage to the left of the toggle, then check the box next to Always keep phone call window in front.
Note: If checked, you can’t move your keypad to a separate area on your screen.
Click Save.Now, the feature is missing, and we would like it…
3 votes -
Let each individual user create their own default private status settings.
Each user should be able to create their own default status settings.
2 votes -
Options to customize the reply options when receiving a call in RingEX
Options to customize the reply options when receiving a call in RingEX, it will be more convinient if we will be able to edit the reply options so that we no need to type in customized SMS everytime
1 vote -
Assign a co-host before the meeting starts
Have an option to assign a co-host before the meeting starts, just in case the main host is unable to join the meeting.
3 votes -
Enhanced Security for Active Calls
Implement measures to prevent unauthorized parties from joining or eavesdropping on active calls, such as end-to-end encryption, secure call authentication, or real-time alerts for unusual activities.
2 votes -
Feature Request: Ability to Send Fax Using Extension Number Instead of Full Phone Number
📌 Feature Request: Ability to Send Fax Using Extension Number Instead of Full Phone Number
Summary:
Request to enhance faxing functionality in RingCentral to allow users to send faxes by entering an extension number instead of the full 10-digit direct number.Details / Business Need:
Currently, users must enter the full direct phone number assigned to an extension to send a fax.
Users want the ability to enter only the extension number, similar to how internal voice calls work.
This enhancement would simplify the process for internal fax communication within the organization.
Problem Statement:
The lack of support for faxing…1 vote -
Option to submit ticket through email
This is important specially when there is RingCentral Outage, users who cannot submit ticket through online because of the sign in outage or if they cannot call the hotline because of the high volume of calls.
9 votes -
Date and time stamp for when recipient receives a fax
Currently, the date/time stamp on a fax is from when it is sent. We need the date/time stamp to reflect when the fax was received by the recipient.
This is required for compliance within our organization.2 votes -
add background logo on BYOD phones
enable to add a background logo/picture in BYOD phones
1 vote -
changing message-only extension to announcement-only extension
There should be an option to modify an existing message-only extension to an announcement-only extension and vise versa instead of having to create a new one and have to download the custom recording then re-uploading it to the new extension. It is actually takes to much time if you have multiple extensions to convert.
4 votes -
Ability to change the information on the app call logs
Ability to be able to change the call log information on the app to show the name instead of just the number being dialed or dialling to.
1 vote -
end message notifications to one email to all accounts at once
we want to change all the accounts to send message notifications to one email. In each account, in the messaging notification there is a field for specified emails. I'm wondering if there is a way to change this for all accounts at once, instead of going into each one to change it.
1 vote -
Reports by Countries for Inbound and Outbound
The customer would like a report that will show the inbound and outbound calls in the account by countries.
3 votes -
Ability to disable ignore button for incoming call
Ability to disable ignore button for incoming call
8 votes
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