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10653 results found

  1. Filter Calls Content

    Filter calls contents, block inappropriate contents

    2 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
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  2. Call Log for ATA

    We have a customer who would like to know if it's possible to determine whether the forwarding extension using ATA is busy or unavailable, or to have the forwarding status displayed in the log.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  3. Import contact lists from CallTools

    The Customer wants to import his contact list from CallTools to us, the same information what's shown on their end.
    Unfortunately, It's not accepting the import file coming from CallTools. We've tried to adjust the export file from RingCentral and put the details there, but to no success.
    Customer wants a seamless experience when importing contacts

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Invalid Extension Routing

    A feature to have an option to route calls to a specific extension when callers dialed an extension that is invalid or not set-up yet instead of simply playing an announcement.

    3 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  5. Add 'License' column to in User List download from Service Web

    Currently, when in Service Web (service.ringcentral.com), you can see the License column clearly indicating the license per user; however, when you download the user list, the file conspicuously is missing this very column.

    10 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  6. Track User place in the call queue distribution

    We would like a way or an announcement that the user will hear to to know what is the place of the user in the call distribution on a call queue

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Automatically add new user to Automatic call recording list

    We have a Ringcentral account and we are under the impression that the extension on our account are already set to automatically record however upon checking we need to manually add them, it would be helpful to enable the automatic call recording for this extension when they are newly created

    4 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Customize shared lines name on phone screen if it's been used to multiple devices

    Requesting to customize shared lines name on phone screen if it's been used to multiple devices, Instead of showing the DID they would like to show the extension number.

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  9. RingCentral desktop app. force user to update their IM status, or automatic status update depending to their availability

    RingCentral desktop app. forces user to update their IM status, or automatic status update depending on their availability

    For the user to make sure to set their statuses and they will not leave it empty.

    5 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be

    As the call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be showing as missed call on the analytics.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  11. App icon colors

    Would love to see a dark mode app icon for my iPhone… new feature for iOS 18

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  12. The ability to support the prepaid number as substitute caller ID.

    The ability to support the prepaid number as substitute caller ID for AU accounts.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  13. SMS registration for all

    Instead of selective SMS registration for users, if would be nice to have RingCentral allow admins to be able to include all numbers to register for SMS, especially for company that has more than 50 or even thousands of users.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. Include the announcement when the call is being recorded on call recordings

    Include the announcement when the call is being recorded on call recordings

    3 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  15. Filter Out Internal Calls In RingCentral App Call Logs

    Customer wanted to Filter Out Internal Calls In RingCentral App Call Logs

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Send Voice Notes via message

    It would be great if we can send voice notes on the messaging platforms, just like WhatsApp, IG or FB.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  17. Caller ID Filtering

    Description: I would like to request a feature that allows the system to prompt callers for their Caller ID before routing them to the call queue. If the caller fails to provide their Caller ID, the call would be automatically disconnected.

    Proposed Functionality:

    1. When a call comes in, the system prompts the caller to provide their Caller ID.
    2. If the caller provides the information, they are routed to the appropriate call queue.
    3. If the caller does not provide the Caller ID, the call is disconnected with a message informing them of the requirement.

    Thank you for considering this request!

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  18. Native setting to have call queue overflow with two level in "When maximum waiting time is reached, send caller to" setting

    Be able to set a two level call queue overflow natively in the "Call Handling & Members" settings.
    Currently we can only set one extension in "When maximum waiting time is reached, send caller to" setting.
    It can be good to have a second option "When maximum waiting time is reached, send caller to" to have a two level call queue overflow.

    Like that if the first call queue don't answer after a period of time then go to overflow extension 1 and if this extension 1 don't answer also after a period of time then go to the second…

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  19. Feature Request : Need to have the ability to retrieve phone numbers from anonymous calls

    Feature Request : Need to have the ability to retrieve phone numbers from anonymous calls

    Details : due to the calls being received anonymously on the BTCP system the phone number is not showing or reflecting on their end. The need to retrieve this information is due to the need of the customer requiring for details if they are being threatened by that particular caller that would need the police to be involved

    Current behavior : Anonymous calls only has a record of the call but no particular number displayed on the customers end and the tech supports end

    Brand…

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. disabling the merge call option on their application.

    • What issues is this solving for?
    -Customer's request
    • How will the feature help customer’s processes?
    -They don't want to use the feature
    • Who would benefit from it?
    - Customers
    • How should it work?
    - when there are two or more calls, they don't want to merge it.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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