10984 results found
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Ability to received email notification for failed SMS.
Does RingCentral have the ability to send an e-mail notification to the user if a SMS message fails to send? I see where the user can be notified if a SMS is received.
7 votes -
Option to answer limited number of active calls per call queue
The administrator would like to configure Call Handling so that, regardless of the total number of members in the call queue, only two calls can be active at any given time. Once those two calls are in progress, any additional incoming callers will be automatically placed on hold until one of the active calls is completed. This setup ensures that no more than two calls are handled simultaneously, providing better control over call volume and member workload.
7 votes -
Enable Group SMS/MMS Support for Phone Numbers Using Sinch
Currently, phone numbers provisioned through the Sinch carrier do not support Group SMS/MMS functionality. This limitation severely impacts business communication workflows, especially for teams that rely on real-time, transparent group messaging with clients, partners, or internal departments.
7 votes -
Auto Reply Ability for User's SMS with Specific Information
The Admin Portal needs to have a feature where users with an extension can send a text message to the number, which will provide information depending on the users' questions, such as schedules.
It will also be beneficial to customers to save time.7 votes -
Set presence (availability) and status messages for a period of time
On our old messaging platform you could set DND for 15 mins, 30 mins, 1 hour, 1 day and then it would AUTOMATICALLY go back to normal. Same thing with status messages- you could set them to display for an amount of time and then go back to available/or whatever default status needs to be. Could you please add this functionality?
7 votes -
message data export
Ability to extract 1:1 messaging history between two specific users only, excluding all other messages and conversations not involving both selected participants.
The Message Data Export tool currently allows the selection of an individual user’s messaging history. However, it exports all conversations that user has participated in, making it difficult to isolate and retrieve communication history between two specific individuals.
7 votes -
SMS Forwarding to an email
Ability to forward an Incoming SMS from one phone number to an email.
7 votes -
User last login history in RingEX
The customer suggested that it would be helpful to generate a report showing the Last Login History of every user in the Admin Portal in RingEX
7 votes -
Ability to append messages with OPT OUT verbiage (check box) has been removed.
For a short time, we had the ability to check a box, that appended a message with verbiage that added the OPT OUT wording (see attachment). That feature is now gone. Please bring it back! One of the most helpful SMS things I've seen and used! Please bring it back ASAP.
7 votes -
usb-c adapter Jabra Link 390 compatibility issue
The control function of usb-c adapter Jabra Link 390 is not working w/ RingCentral app and MS teams.
7 votes -
Physical phone accept queue calls status
I would like to see a button similar to Cisco's Hlog button on physical phones. This would allow the user to change their status for queue calls from the physical phone instead of forcing them to log in to the application to do so. Possibly with a status light on the button to indicate if they are logged in or not.
7 votes -
Disable Cross-Site Access Management by Default
The new Cross-Site Access Management feature just got added and was enabled by default. A lot of customers were not aware of this feature being added and suddenly lost access to information from other sites.
We would like to disable the feature by default or at least allow clients to opt-out of this feature.
7 votes -
update firmware of desk phone not delete custom config
Have a fix when the phone is updated a firmware don't delete or remove custom configurations like speed dial.
7 votes -
Please switch back to previous SMS format!
This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!
7 votes -
Option to take no Voicemail for a user
The ability to just hang up a call instead of it going to a voicemail. Disable Voicemail all together. For a user and for Call Queues,
7 votes -
Shared Contact Addition
Implement a functionality that allows users to manually add contacts, which are then automatically synchronized and added to the contact lists of other designated users within the organization.
Benefits:
- Streamlined contact management across teams
- Reduced duplication of effort in maintaining contact lists
- Improved consistency of contact information
- Enhanced collaboration and communication efficiencyProposed Implementation:
- Add a "Shared Contact" option when creating new contacts
- Allow users to specify which groups or individuals should receive the shared contact
- Implement real-time synchronization of shared contacts across user accounts
- Provide options for editing and removing shared…7 votes -
Option to delete messages or multiple messages
It would be beneficial to introduce a feature allowing users to delete multiple messages or entire chats simultaneously, rather than deleting them individually. This would save time, especially for users who need to clean up or manage their chat history more efficiently.
7 votes -
Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted
To have a report that shows the duration between when a customer leaves a voicemail and when they are subsequently contacted.
7 votes -
Call Masking Company Wide
I would like to suggest making the number masking feature available company wide for all extensions and users.
By enabling Phone Masking for all users, you can ensure that all outgoing calls appear to be coming from the main company number. This not only enhances the security of your communication channels but also safeguards the personal and direct phone extensions of your personnel from being displayed to external parties.
One of the key benefits of Phone Masking is that it reduces the frequency of outside customers calling an extension directly, bypassing the switchboard. This feature is designed to streamline the…
7 votes -
one phone number/ extension with two deskphone assign
customer would like to set up a two deskphone in one extension with one number or licensed
7 votes
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