11248 results found
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One-Page View of Directory/Status
With our old phone system (Mitel), there was an applet named Phone Assistant(https://oneview.mitel.com/s/article/Phone-Assistant). It provided a one-page view of all users and their current status (On a call, DND, idle, out, etc.). It was extremely helpful as call handlers can quickly make decisions on who can accept a call transfer.The closest thing to this with RingCentral would be to look at everyone's status in the messaging page of the RingCentral app. Due to regulatory restrictions, we needed to have the messaging feature disabled in our RingCentral app. In an effort to duplicate something similar, our RingCentral expert helped…
8 votes -
Generate miscall call Report and Call made to that number
I want to generate a report for missed call for individual users direct number.
If any user missed a called which came to their direct number and want to see if they called back or no.
8 votes -
Provide Reporting for Offline Users
Would like to have a report generated for when a user goes into "Offline" status. In the Audit Log, we are able to see if a user is in DND and when they are available, but not for when they are "Offline"
8 votes -
Turn off notification under Resource Center Tab in RingCentral App
The customer don't want to receive any notification about the update of the application. There should be an option to turn off notification about the "What new" on Rosource Center.
8 votes -
key templates for polycom vvx 450
It would help us out a lot if there where some polycom key templates. our company uses a lot of polycom devices for our customers and there aren't any key templates.
8 votes -
Revise wording on MOS Analytics 'Needs attention' table
Currently the 'Needs attention' section of the MOS Performance dashboard in the analytics section of the admin portal shows a 'Total' of calls. This total seems misleading to me, as it shows all calls delivered to that site, rather than the total number calls that fell below the desired monitoring threshold of 3.5.Would it be possible to change the wording here so it either says 'All calls to site within month' (or similar) OR change what is captured in the table so that ONLY the Moderate/poor calls are displayed as totals?
8 votes -
Make an option in the admin portal to force RC mobile app logout only
Right now the only way to force a user to log out of the mobile app is to disable the extension which causes immediate logout on both the desktop and the mobile app. To avoid disruption we'd like an option to force log out only one one app or the other as well as both.
8 votes -
Add a checkbox in User Details -> Security to force password change on next login
Please add a checkbox option in the User Details -> Security menu to force the user to change their password on next successful login. This is a standard security feature of most services being managed at an enterprise level.
8 votes -
Template library function for SMS
There should be a template library tool for frequently sent texts.
8 votes -
Sync company directory with Desk Phones
Enable a way of controllyng deskphones from the admin portal, i contcated suport and there is not even a way to sync the compnay directory with our desk phone Poly Edge E550
8 votes -
Admins needs the ability to disable MVP features
A company may use other services for video meetings, chat, etc. Please allow admins to disable certain MVP features for all users
8 votes -
Allow disabling outbound video call ringtone
When video calling someone else there is a very loud BOOOP sound, indicating it's "ringing". This noise is so much louder than every other sound on my PC and startling every time it happens. I do not see anything in the options to be able to disable this sound entirely or choose something less disturbing. Please offer the option to disable this sound entirely, or customize it with a drop down that includes silence.
8 votes -
IVR & groups call Prompt & call greeting audio quality should increase
Hi Team,whenever we add any audio to IVR prompt or greeting or anywhere it decrease the quality after applying it to there.call greetings and menu information prompt in audio is coming in wrost quality after uploading it. audio quality should be fine and crystal clear .
8 votes -
Feature to Enable: Only Super Admin Should Create Support Cases
Why is it useful? - To have an organized way of submitting and tracking support cases and to see the volume of the affected users on the account. Who would benefit from it? - RingCentral, IT supports, Super Admin.- Eliminates multiple duplicated cases by different non-Super Admin users. How should it work? - It can be added as role permission. This should be disabled by default for Standard users. Or can be a permission modifiable for custom roles.
8 votes -
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
8 votes -
Ring external number when call comes into the queue
When Ring Central phone number rings, ring an external phone number and allow both calls to be active.
8 votes -
Ability for Cell phone app to have different ring assignment than desktop app
Currently Cell phone app rings at same time as desktop app. There is no way to separate those functions.I would like the ability to assign the cell app to ring maybe 2 rings after the desktop app allowing me to pick up from desk before it starts ringing my cell as well.
8 votes -
All Custom Rules- Weekly Schedule with 1-minute increments
The Ability to set 5 minutes prior using Weekly Schedule in the custom rule date/time options. When selecting a Specific Date Range, we can set it in 1-minute increments.
8 votes -
Yealink Softkey Programming Should Be Available in the Admin Portal
Yealink Softkey Programming Should Be Available in the Admin Portal
8 votes -
Ability to use an old version of Admin Portal
What customer want is to have an ability to use or switch from the new version to the old version / interface of Admin Portal in which they do not have the difficulties to keep or remove numbers/licenses from their account.
8 votes
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