12128 results found
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Filter receive SMS/ MMS to automatically block unwanted messages.
Filter receive SMS/ MMS to automatically block unwanted messages.
Specific user is receiving unwanted text messages we highly suggest for the system to filter the SMS received for unwanted SMS and automatically block them in RingCentral phone numbers.
8 votes -
Reports about agents being able to "Accept queue calls"
Ability to show a report that shows how many times users enable/disable "Accept queue calls" feature.
8 votes -
User last login history in RingEX
The customer suggested that it would be helpful to generate a report showing the Last Login History of every user in the Admin Portal in RingEX
8 votes -
Bring up Contacts when transferring a call on desktop app (like in mobile app)
Tough to transfer a call in the computer app versus the phone app. The mobile app gives you a list of contacts to transfer to but the desktop app makes you enter an extension number/name
8 votes -
Disable RC Apps side panel feature icons FAX, Message, and Video features from users
Disable RC Apps side panel feature icons FAX, Message, and Video features from users
8 votes -
AI scoring for DFO
Able to have AI score Digital First Omnichannel (DFO) which includes chat and text capabilities.
8 votes -
settings options to separate queue calls vs direct calls ringtone
we need settings options to separate queue calls vs direct calls ringtone
8 votes -
Feature Request – Customizable User Manager Permissions for User Groups
Description:
We request an enhancement to the User Permission and Role settings within RingCentral, allowing Super Admins to customize the User Manager’s permissions on User Groups with more granular control.Currently, when assigning a User Manager role (e.g., Team Leader), they receive a predefined set of permissions that apply to their managed users. However, there is no flexibility for Super Admins to modify these permissions beyond the default settings.
Proposed Enhancement:
Introduce a customizable permission matrix where Super Admins can enable or disable specific permissions for User Managers at the User Group level.
Example use case: A Team Leader/User Manager…8 votes -
Adding custom rule in user call handling templates/Custom rule template
The Customer have multiple users (500) on the account, different sites with each call queues. The Customer wants to have an easier way in adding the custom rules per user.
Currently, the User call handling template option does not include a custom rule.
We've also checked User settings. There's no option to just include the Custom rule alone and when adding a rule, it does not include "Calling me at".8 votes -
Beeping tone when when the other party hang up the call
An option to configure or disable the tone that the end-user hears when the other party hangs up the call
8 votes -
Option to take no Voicemail for a user
The ability to just hang up a call instead of it going to a voicemail. Disable Voicemail all together. For a user and for Call Queues,
8 votes -
Ability to Bulk upload blocked numbers
We would like to have the ability to bulk upload blocked numbers in the Service Web
8 votes -
RingCX unmute author
Hello RingCX Developer Team.
Good day. I am sending a feature request to have the Author be unmuted by the Admins in a much easier way. Currently, there is no way to find and change the muted Author, by filtering whether they are muted or not. This is kind of difficult fot tyhe users and Admins to look for any accidentally muted authors.As of this time, the only way to do it is ,checking like specific categories or channel and time the message came in, and they could try and filter by those. This is eating time to search for…
8 votes -
Add schedules to IVR menus
Pretty self explanatory. Add schedule functionality to IVR menus.
8 votes -
Direct Dial Number for Paging Groups
Description:
Implement the ability to assign a direct inward dialing (DID) number or digital number to paging groups. This enhancement would allow users to initiate a page by dialing the assigned DID number, in addition to the existing method of dialing the extension.Benefits:
Increased accessibility for paging groups
Simplified paging process for external callers
Enhanced flexibility in paging optionsAdditional Notes:
This feature would particularly benefit organizations with frequent external communications or those requiring quick access to paging functionality.8 votes -
Admin ability to disable the AI feature on company account.
Admin ability to disable the AI feature on company account.
8 votes -
Schedule Templates
Need to implement schedule templates that can be bulk applied to Call Queues (really anywhere that can use a schedule).
8 votes -
Roles & Permissions -- Allow Call Recording for admin | Managers to listen to a specific users
Roles & Permissions -- Allow Call Recording for admin | Managers to listen to a specific users
8 votes -
Ability to add Cisco Phone Custom Configurations to extend time on auto dial to give agent time to transfer calls .
Whenever dialing out on a Cisco desk phone. The auto dial out times out too quickly causing issues when trying to conference or transfer or even just make a call. The customer would like to configure the phones remotely to all of their phones instead of having to configure the phones one at a time manually.
8 votes -
request to send SMS to a call queue
request to send SMS to a call queue and call queue members can receive the text message
8 votes
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