12128 results found
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Unknown Caller Identification
The customer would like a feature that allows them to filter unknown callers and identify the numbers of those callers.
8 votes -
Turn off Security Notice from RingCentral
Can we stop automated emails from service@ringcentral.com regarding Security Notice from RingCentral?
8 votes -
Allow multiple participants in conference call using Mitel phone
With MITEL, was able to do conference call with multiple people that allows more than 3 participants. When switched to RingCentral, can only do up to 3 people including the initiator. With RingCentral, call the first person, hit conference button, dial the second person, then hit the conference button again to join. Then, after this conference button disappears and there is even no option to add more person in the call.
8 votes -
Call Queue Feature Request- Simultaneous routing with overflow
I want to request the ability to have a call queue that allows for a "simultaneous" ring style, with the option to include an overflow system. Overflow members can only be added if the routing method is set to "Fixed" or "Longest Idle." This limitation challenges our organization, forcing us to use routing methods unsuited to our needs.
It would be highly beneficial if all primary members in a call queue could have their phones ring simultaneously, and in the event none of them answer, the call could then be routed to the overflow queue. The fixed order routing method…
8 votes -
Display dialed number as incoming caller ID when forwarding calls to an external number
When calls are being forwarded to external numbers, the dialed number should also be applicable so that the user would be able to distinguish the calls, if coming from RingCentral or their personal line.
8 votes -
Generate report for users with custom voicemail greeting
Generate report for users with custom voicemail greeting
8 votes -
caller ID
The caller id shows not just the caller originated from but also what is the number that this call is forwarded from.
8 votes -
Ability to switch to backup internet without disconnecting desk phones.
Ability to switch to backup internet without disconnecting desk phones while switching network.
8 votes -
User Extension and Device Report
Customer wants to have a Comprehensive Report with the List of the all User Extension's Details, Devices Information on the Account and etc.
8 votes -
Ability to put Note on Customized Template of Fax Cover Page
I want to have the ability to add a note when I'm using my own template for Cover Page on Fax
8 votes -
Enable the option to not allow users to change their "Member Status."
I am working with a client who would prefer to have the ability to disable the option for users to toggle their "Member Status" off, as this would direct the call flow to other people on queue.
8 votes -
Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).
The customer would like to export all the limited extensions from the Admin portal to the Standard address book (Contact Center).
8 votes -
Turn on and off " Accept Call Queue Calls " using the Desktop App
The ability for Super admin to turn the "Accept Call Queue Calls" feature on and off for extensions using the Desktop App.
8 votes -
call queue don't allow member to change their status
The member status feature in call queue can be locked.
8 votes -
Voicemail and Faxes Showing on the RingCentral App of multiple Users.
Asking for the Faxes and Voicemail to be received on the RingCentral App for multiple Users.
Faxes are showing on the RingCentral App of the User that is receiving the app but I want the fax to also show on the other Users RingCentral App.
8 votes -
Automatic | On-Demand Call Recording Announcement Language Options
Currently, the On-demand and Automatic Call Recording announcement can only be set in the "Main Site". Businesses that have other sites or different call routing for other languages don't have the option to create a separate call recording announcement with a different language.
It would be better if Automatic and On-Demand call recording announcements have the option to create another announcement with a different language that can be set to the call routing to the department who handled the customer calling with a different language and for the caller to also understand the announcement.
8 votes -
Remotely / from ServiceWeb Enable HUD for Mobile APP Users
For large retail business, it is difficult to enable HUD feature on each device mobile App. Customer wants to enable HUD by default or from Service Web enable for all users. We have a potential customer with 3000 Zebra devices wants this functionality.
8 votes -
Apply key template without overriding presence keys
Currently when you apply a key template this overwrites any custom presence keys we have applied for the users. We would like to apply a key template without overriding existing presence keys.
8 votes -
CNAM Update
CNAM Update for Canada Customer.
Since once a CNAM has been saved on the Database, it cannot be changed.
8 votes -
External shared directory - cannot input the same data for mobile numbers and company number
When you export the existing file, you cannot put the same data for mobile numbers and company numbers. It will give you an error unless it is a different number. Hope you can input the same number for them.
8 votes
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