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11039 results found

  1. Add a number to an existing group SMS

    Please have the capability to be able to add a phone number to an already existing group SMS so we don't have to start over and retain the existing thread.

    7 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Read Receipts

    It would be nice if you can see that your sent message has been read by the recipient when using messaging - like Teams does.

    7 votes
    New  ·  3 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  3. Ability to search within a conversation history.

    Although certain messages can be pinned which is useful, it would be more helpful to be able to search by words or numbers throughout the entire conversation history with a person or team messaging group.

    7 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  4. Limited Extension Addition feature

    For Limited Extensions to have an option to set to Ring at Once like a standard user extension. Also, to have the option setup a ring group for limited extension.

    7 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Copy IVR Menu

    Need the ability to copy IVR menus.

    7 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Roles & Permissions -- Allow Call Recording for admin | Managers to listen to a specific users

    Roles & Permissions -- Allow Call Recording for admin | Managers to listen to a specific users

    7 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  7. Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e

    Description:
    We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's extension number instead of the caller ID number or used in RC App. This would help to more accurately reflect the internal caller identity, particularly for users who may be calling from various devices or locations but need to be identified by their extension rather than the main number.

    Use Case:
    Scenario: An employee calls from the main company number, but the recipient should see the caller’s extension number instead of the caller ID number or used in…

    7 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  8. turn off the SMS reading pane

    Customer wants to disable/deselect/turn off the reading pane/Text sms, just like when you go to the Unread messages. On the SMS box it should be showing like a blank page and it should still show the number of the sender of the SMS.

    7 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. request to send SMS to a call queue

    request to send SMS to a call queue and call queue members can receive the text message

    7 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Common Idea to Increase Group Text Member Limit for bulk messages and images.

    Dear RingCentral Support Team,

    I hope this message finds you well.

    We are currently using RingCentral for our communication needs and have encountered a limitation that we hope you can help us resolve. We have been trying to create a group text by entering phone numbers (without extension numbers) to send bulk messages and images. However, we have noticed that there is a limit of only 11 members per group text, and we are unable to add a 12th phone number.

    Given that there are many applications that allow the creation of groups with up to 250 members, We Ring…

    7 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. prohibit sending SMS

    Allow admin to prohibit sending SMS to specified list of numbers

    7 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Display dialed number as incoming caller ID when forwarding calls to an external number

    When calls are being forwarded to external numbers, the dialed number should also be applicable so that the user would be able to distinguish the calls, if coming from RingCentral or their personal line.

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Separate window pop-up

    When on a current call and an incoming call pop up, there should be a separate window pop-up.

    7 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  14. Ability to dial out using IVN as outbound caller ID

    Customer would like to have the ability to use IVN as outbound caller id when making outbound calls.

    7 votes
    New  ·  3 comments  ·  International  ·  Admin →
    How important is this to you?

  15. Incoming 2nd call to be forward directly to user/third party number/ call queue

    Hi. Our customer is suggesting that we should have an option to disable/enable the call waiting in our RingCentral application. This is specific for direct calls. So if a user is already engaged on the call, we can disable the call waiting to prevent another call to be connected to the user who is already engaged, and the call should be connected to the call queue or third party number. We can imagine that call waiting may be kinda annoying to some users as their app will be ringing while already on a call.

    7 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Ability to switch to backup internet without disconnecting desk phones.

    Ability to switch to backup internet without disconnecting desk phones while switching network.

    8 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  17. Automatic Feature for Enabling Automatic Call Recording for Users

    Customer would like a feature that allows users to be automatically enabled for Automatic call recording without needing to do it manually.

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Include Cisco ATA 191 for Multi-Devices

    They would like to include Cisco ATA 191 as a supported device for Multi-Devices especially if they're going to use it for faxing purposes

    7 votes
    New  ·  1 comment  ·  Hardware  ·  Admin →
    How important is this to you?

  19. User Extension and Device Report

    Customer wants to have a Comprehensive Report with the List of the all User Extension's Details, Devices Information on the Account and etc.

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Have an option for the Super Admin to export all user's contact lists in one go

    Have an option for the Super Admin to export all user's contact lists in one go.

    7 votes
    New  ·  1 comment  ·  Contacts  ·  Admin →
    How important is this to you?
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