13289 results found
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Disable/Block Calls on Fax only Accounts
All numbers for RingCentral Fax only accounts are equipped with Voice and Fax services by default. There is no option to change number to "Fax" only number for fax only accounts. Unfortunately there is no way to stop anyone from placing a voice call to a customer's fax number.Customer wants to have the option to change the number type of their phone numbers to "Fax" only. They don't want to receive any phone calls to their Fax number/s.
10 votes -
Longer Time Frame to Access Call Logs
Customer wants a longer time frame to access call logs.
10 votes -
Firefox to be fully supported for RingCentral App
We have received feedback from our customers regarding their experience while using the RingCentral web app on the Firefox web browser. Currently, Firefox is only partially supported, leading to error messages for some users. (this is from advice from our higher engineer)To enhance the user experience and ensure full compatibility, we kindly request that our technical team extend comprehensive support for Firefox within the RingCentral web app. This improvement will not only eliminate error messages but also make our platform more accessible to a broader user base, including those who prefer Firefox.
10 votes -
More granular permissions for users
In my case, we need to permit a user to export/download SMS logs, but per RingCentral technical support, the only way to achieve this is to elevate the user to Super Admin. This goes against industry best practices of "least privilege."It would be nice if all permissions were enumerated and available to add/remove to roles.Or allow role cloning, then permit add/remove of permissions to the cloned role.
10 votes -
Call handling - please revert back
For the consumer's sanity, please put call handling back like it was. It's so confusing and too many steps. Next time send your consumers the updates and the directions prior to making the changes.
10 votes -
key templates for polycom vvx 350
It would help us out a lot if there where some polycom key templates. our company uses a lot of polycom devices for our customers and there aren't any key template available for polycom vvx 350
10 votes -
"@" symbol recognition on French Keyboards
On French-specific keyboards, the "@" sign doesn't work. RC doesn't recognise this mapping
10 votes -
Ability to Enable call park timeout to Park Locations
call park timeout is only available in public parking. this feature should also be available in park location
10 votes -
Forward received images/videos via SMS to other users/numbers.
It will lessen the hassle of downloading the images and videos received via SMS and send it to others in a form of a new message.
10 votes -
App, RingOut and Caller ID
On the app (computer) when you select RingOut you can no longer set a different caller id number. Allow the ability to select the number even if the RingOut is on.
10 votes -
Set CLIP and Clip no Screening by the admin
Today it is not allowed, that the admin sets CLIP and Clip no Screening.For several scenarios (e.g. POCs) it needs a quick way to set it.The process to get to this setting is very bumpy and lengthy - not user friendly.If there is a possibility, the acceptance would be increased.
10 votes -
Call Complete elsewhere
When the call is forwarded, the journal should show who took the call.
10 votes -
call history for 30 (90) days if customer decides
Call history for 30 (90) days if customer decides.
It should be configurable per account. 7 days as default is good, but for a lot of medium and large sized customers it is too short.10 votes -
Access Handling Management for Partners
For the majority of sales partners it is a basic requirement that they are and remain THE sole contract and contact partner for their customers. This applies to the contractual design as well as to the support.This must support the management tools. Partners may only see their own customers, but must be given the opportunity; accept, create and manage tickets. Analysis options (e.g. quality of connections, discussions, conferences and more) must also exist.
10 votes -
Export user phones list
A feature in which we will have the capability to export a list on Phones & Devices > User phones tab same like what we have in user with extensions tab
10 votes -
Public Park Call to keep the Original Caller's Caller ID.
Public Park Call to keep the Original Caller's Caller ID instead of the current behavior where the caller id of the original caller is being dropped. It's helpful for the recipient of the call to know where the call came from originally. Thanks!
10 votes -
Add the RingCentral Print to Fax Driver for the New RingCentral Version
We would like to request the reintroduction of the RingCentral Print to Fax driver in the current RingCentral application.
This feature was available in previous versions of the RingCentral desktop application and provided a seamless way to send documents via fax directly from any application using the standard Print function. Users could simply select the RingCentral Print to Fax printer, eliminating the need to save files and manually upload them to the Fax tab.
The absence of this feature in the current RingCentral app has reduced convenience and added extra steps to the faxing process. Restoring the Print to Fax…
9 votes -
Hold Music for Internal Transfer
We would like to set a recording as the Main Line hold music. We would also like to set a different recording for when a team member places someone on hold, and then one different recording when the call is being transferred internally.
9 votes -
Manage timer when agent refuse call in call queue with Simultaneous call routing option to receive again call notification
Manage timer when agent refuse call in call queue with Simultaneous call routing option to receive again call notification
If an agent refuse the call, the next call notification will arrive after 5 seconds.
We want to manage this timer to let agent not available during first notification to answer later (10s, 20s, 30s or 1 min later)9 votes -
Option to Enable "Missed Call" Notifications for Queue Agents When Calls Overflow to an External Number
RingCentral Product / Feature Area: RingCentral MVP – Call Queues & Analytics
Business Problem & Pain Point:
Currently, when a Call Queue reaches its Maximum Wait Time or Queue Capacity (Full), callers are automatically routed to an external overflow number (e.g., an answering service, mobile phone, or secondary partner line).However, because RingCentral processes this transfer as an "Overflow / Redirected" event rather than an "Abandoned / Missed" event:
Queue agents receive no missed call notifications in their RingCentral App or desk phones.
Managers lack real-time visibility into which agents missed the ring attempt prior to the overflow triggering.
Team…
9 votes
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