11750 results found

1. External shared directory - cannot input the same data for mobile numbers and company number

   When you export the existing file, you cannot put the same data for mobile numbers and company numbers. It will give you an error unless it is a different number. Hope you can input the same number for them.

   8 votes

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   4 comments  ·  Contacts  ·  Delete…  ·  Admin →
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2. Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext

   Customer would like Hud to display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user extension.

   8 votes

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   1 comment  ·  HUD & Presence  ·  Delete…  ·  Admin →
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3. Call Monitoring User Log

   Feature Request: Call Monitoring User Log

   Description:

   This feature request proposes the implementation of a call monitoring user log. This log will track and record instances where users access and listen to monitored calls.

   Functionality:

   The log will record the following information for each call monitoring event:
   Date and Time of access
   User who accessed the call (Username or ID)
   Call Details (Caller ID, Call Time, Direction - Inbound/Outbound)
   The log will allow for filtering and searching based on various criteria, such as:
   Date range:
   User:
   Call details (e.g., Caller ID, Call Direction):

   Benefits:

   Improved transparency: This log provides a record of who accessed call recordings, fostering trust and accountability.

   Enhanced security: User logs can be used to identify unauthorized access or potential security breaches.

   Regulatory compliance: In some regions, call recording regulations mandate the ability to track access to recordings.

   Implementation Considerations:

   Data retention: Define a policy for how long to retain log data based on compliance requirements and internal needs.

   User access control: Ensure only authorized users can access the call monitoring user log.

   Data anonymization: Consider anonymizing user data in the log for privacy purposes, if possible based on regulations.
   Success Criteria:

   The call monitoring user log is implemented and functional.
   The log allows for easy filtering and searching of data.
   User access to the log is controlled appropriately.

   Feature Request: Call Monitoring User Log

   Description:

   This feature request proposes the implementation of a call monitoring user log. This log will track and record instances where users access and listen to monitored calls.

   Functionality:

   The log will record the following information for each call monitoring event:
   Date and Time of access
   User who accessed the call (Username or ID)
   Call Details (Caller ID, Call Time, Direction - Inbound/Outbound)
   The log will allow for filtering and searching based on various criteria, such as:
   Date range:
   User:
   Call details (e.g., Caller ID, Call Direction):

   Benefits:

   Improved transparency: This log provides a… more

   8 votes

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   1 comment  ·  Admin Portal  ·  Delete…  ·  Admin →
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4. Desk phones to have Shared Contacts Feature

   allow shared contacts to work on desk phones

   8 votes

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   1 comment  ·  Contacts  ·  Delete…  ·  Admin →
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5. Disable 2fa on a user level

   To have the ability to disable 2fa on a user level. Currently, disabling 2fa will disable for the entire account.

   8 votes

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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6. Increase the voicemail time limit

   The voicemail time is too short. Is there a way to increase the time limit, the ideal time limit would be up to 10 minutes. We service all time zones w/ calls coming in after hours. It is very frustrating for the client to call back to continue a voicemail 2 to 3 times.

   8 votes

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   1 comment  ·  General Phone  ·  Delete…  ·  Admin →
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7. Super admin can get an access on meeting recording hosted by other users/ extension

   Sending this ideas on behalf of the customer. To have super admins get an access with meeting recordings hosted by another users/extensions without asking for their approval or getting the meeting recording forwarded to their email, etc.

   8 votes

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   3 comments  ·  Application  ·  Delete…  ·  Admin →
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8. Migrate Data From One Extension To Another.

   Some customers wants to create a new extension and migrate their data, and it would be very helpful to have an option to migrate all data from one extension to another.

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   0 comments  ·  Team Messaging  ·  Delete…  ·  Admin →
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9. AUTOMATIC DOWNLOAD OF CALL RECORDING

   AUTOMATIC DOWNLOAD OF CALL RECORDING with number and email address

   8 votes

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   2 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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10. RingCentral dial pad shortcut

    A request has been given to have a separate shortcut for RingCentral dial pad so the whole application doesn't need to be pulled up every time customer needs to make a call.

    8 votes

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    0 comments  ·  Application  ·  Delete…  ·  Admin →
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11. Migrating SMS Content from one Extension to Another

    We encounter a problem where our main extension isn't following the correct call forwarding that was set up on the user extension. Tech rep fixed the issue by recreating the extension itself. The issue is when the newly created extension doesn't have the SMS content that we originally had on the corrupted extension and I found out that there's no way to transfer the SMS from one corrupted extension to the new recreated one other than manually forwarding it. We are a business that uses SMS all the time, a Feature where I can migrate my current Inbox from the corrupted extension to the newly recreated one should be an option with RingCentral and it's not our fault that an extension got corrupted all of a sudden.

    We encounter a problem where our main extension isn't following the correct call forwarding that was set up on the user extension. Tech rep fixed the issue by recreating the extension itself. The issue is when the newly created extension doesn't have the SMS content that we originally had on the corrupted extension and I found out that there's no way to transfer the SMS from one corrupted extension to the new recreated one other than manually forwarding it. We are a business that uses SMS all the time, a Feature where I can migrate my current Inbox from the… more

    8 votes

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    2 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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12. MVP Offline Mode

    Currently messages error when internet connection is not active. It would be great to have an offline mode. Once back online it can then send the messages again. At the moment it just errors and the user has to remember to reset manually. Our competitors like Teams offer this.

    8 votes

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    Under Review  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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13. Ability to have extension numbers that start with 0

    As an example, 012345.

    8 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Delete…  ·  Admin →
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14. Call Queue Analytics > Agent "accepting calls" time tracking

    Customers need to be able to do ad-hoc reporting to determine when agents in a queue (or multiple queues) are available / not available (presence) AND "Accepting call queue calls" or not "Accepting call queue calls"

    8 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Delete…  ·  Admin →
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15. Honor Opt Out for P2P SMS

    Robert Half wants to enable SMS for all users and have any customer able to opt out to SMS which should then be honored for every RC extension. If one of their clients requests to stop SMS, than nobody at Robert Half should be able to SMS that number.

    8 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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16. Speech enabled Auto-Attendant for RC Office

    Customer is looking to speech enable the RCO auto-attendant allowing customers to speak their selection or speak a name for dial by name directory.

    8 votes

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    Under Review  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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17. Make Billing Currency a System Admin selectable attribute

    Currently, Billing currency cannot be changed. The only way to satisfy to change billing currency is to migrate to a new UID, which results in a huge loss of data and disruption of services.

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    Under Review  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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18. Add UAE Dial Plan & Home Country

    Red Hat is in the process of turning up a new custom engineered BYOC gateway in Dubai, UAE. They needed local UAE DIDs. UAE regulations require ALL local, LD and International calls to use UAE PSTN.Because we don't have a UAE dial plan users cannot select UAE as their Home Country and therefore customer's UAE DIDs cannot be assigned as a RC DL they can only be added as Additional Numbers (DIDs).As a result we currently have to assign a (pseudo) DL for each user and create complex call routing rules for emergency services.Red HatARR: $3,254,008SFDC Link: https://rc.lightning.force.com/lightning/r/Account/0013400001XCDIOAA5/viewRobert Half International is an existing cBYOC customer with a GW in UAE that would also benefit from having a RC Dial Plan for UAEARR: $2,079,926SFDC Link: https://rc.my.salesforce.com/0012H00001ZJ0bW?srPos=0&srKp=001

    Red Hat is in the process of turning up a new custom engineered BYOC gateway in Dubai, UAE. They needed local UAE DIDs. UAE regulations require ALL local, LD and International calls to use UAE PSTN.Because we don't have a UAE dial plan users cannot select UAE as their Home Country and therefore customer's UAE DIDs cannot be assigned as a RC DL they can only be added as Additional Numbers (DIDs).As a result we currently have to assign a (pseudo) DL for each user and create complex call routing rules for emergency services.Red HatARR: $3,254,008SFDC Link: https://rc.lightning.force.com/lightning/r/Account/0013400001XCDIOAA5/viewRobert Half International… more

    8 votes

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    Under Review  ·  1 comment  ·  General Phone  ·  Delete…  ·  Admin →
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19. Allow users to create a generic out of office message.

    Allow users to create a generic OOO message.

    Separately, they could record the time frame they will be out of the office.

    This would (conceivably) allow them to record one message for reuse.

    Example:
    You have reached the voice mail for Veronica Lee.

    I will be out of the office from [variable-Start Date] to [variable End Date].

    I you need immediate assistance, please contact the Help Desk.

    If your request requires my personal attention, please leave a detailed message and I‘ll get back to you when I return to the office.

    8 votes

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20. Make the minimum password length 12 or more characters

    This would assist in preventing bad actors from accessing the system and ensuring tighter security.

    8 votes

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    Under Review  ·  0 comments  ·  Delete…  ·  Admin →
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