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9677 results found

  1. The customer wants to be able to disable or remove the PIN/passcode when using their conference line.

    6 votes

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  2. A feature in which a user on a different user location can use international number as their outbound caller ID number. Lets say ext 101 is listed in London site and can use other sites number as an option in their RC app`s dropdown list as their caller ID

    6 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  3. We have several phones in common areas that should also be able to ring and be picked up as well.

    In our past systems, we had 5-6 phones ring with incoming main line calls no matter if they were currently on a call or not and you could put that call on hold and answer the other incoming call. I want our current system to be able to do that to include 2-3 "backup" people who have their own lines.

    With RingCentral, the call queue does not allow us to do that. If the receptionist of the queue is on…

    6 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  4. A request has been given to have a separate shortcut for RingCentral dial pad so the whole application doesn't need to be pulled up every time customer needs to make a call.

    6 votes

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    0 comments  ·  Application  ·  Admin →
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  5. The request is to add something like a recycle bin where delete numbers can sit for ~30 days before they get wiped from the account. Admins have to do a lot of moves, adds, changes, deletes and there is a chance that they might delete a DID by accident. There is no undo button when a number has been quickly and accidentally deleted. Phone numbers in the Recycle Bin should still have the last DID name it was assigned. Additionally, phone number in the Recycle Bin should show what it was last assigned to. Admins should be able to restore…

    6 votes

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  6. Need shared lines on mobile devices and softphones - Zoom has this feature.

    6 votes

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  7. System wide Speed dials, AKA: Company Contact information.
    - Uploaded from a flat file
    - Destinations can be external or internal (page groups, VM Direct, etc.)
    - Name/number searchable from Corp directory
    - Dial from Any device or DL (soft client or hard phone)
    Short dial code or ext # assigned to each Speed dial (8801 = ABC Cabs)
    Ability to insert Pauses, 1 to 5 secs
    Ability to send * and # keys

    6 votes

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  8. When using the Mobile app and on a call.. A new CELLULAR call comes in on same device, during the call using the app, the call is interrupted by ringing from the cell call. Would be a benifit to Mute the new Cellular call or limit its number of rings (akin to call waiting)

    6 votes

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  9. It would be helpful if the platform had the ability to resend the Welcome Email to the Super Admin after the 48-hour expiration.

    6 votes

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  10. Customers considering a migration from an on-premise environment are accustomed to certain functionalities. One example that is an option is additional routing options from the # or * key press within a menu. A popular and important function to replicate would be to allow these # or * key presses to link to the dial-by-name directory. A migration could more easily be considered by these orgs if they could replicate that ability on their RingCentral solution.

    6 votes

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  11. The request is to disable the activation email after users are automatically provisioned so that users' first interaction with RingEX is to sign into the app via SSO.

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Many of our customers now use both RingEX and RCCC and would like to be able to have a single pane of glass to analyze calls that traverse both RingEX and RCCC. The issue is that there is no common/unique identifier that is passed back and forth between RCO and RCCC that would allow for the marrying of an RCO call to RCCC session. The request is to create a unique call ID that is shared back and forth between RCO and RCCC that can tie calls together to allow for further analysis.

    6 votes

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  13. Current Situation:
    Vonage and/or Star2Star offer the ability to selectively suppress missed call notifications for calls placed to Call Queues and RingGroups while retaining the ability to see missed calls placed directly to the user.
    NVA is evaluating and testing RingCentral with the Yealink T46U.
    On physical phones, RingCentral does not offer an option to selectively suppress missed call notifications from calls placed to a Call Queue and Virtual Extension RingGroups member while retaining the missed call notifications for calls placed directly to the user.
    RingCentral Custom Phone Configs allow for the suppression of all missed call notifications on a…

    6 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  14. Significance:
    - In order for the Administrator to know who accidentally placed themselves on DND on the deskphone, the status should be synced with the Admin Portal and the RC App. You may include this on the "Deskphone pairing" feature.

    6 votes

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    1 comment  ·  Application  ·  Admin →
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  15. Customer called in asking if its possible 2 different credentials on the same user extension

    6 votes

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  16. Ability to manually forward the calls waiting in queue to voicemail

    6 votes

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    1 comment  ·  Call Queues  ·  Admin →
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  17. Have a standard user to toggle to specific call queue they are member of and not just the general call queue.

    6 votes

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  18. It's better if we have visibility of all of our support cases in the support portal. We would like to track all the opened and closed cases as well as the escalated cases to other department so we can check the case status from our end.

    6 votes

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    0 comments  ·  Other  ·  Admin →
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    • Option to bring back the old layout on the Phone Tab wherein the spacious dial pad or right side is not that blank.
    • Since the dial pad can be popped up, the right side could have been minimized or could be adjusted to maximize displays of call logs and voicemails as a whole and not per log.
    6 votes

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    0 comments  ·  Application  ·  Admin →
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  19. Filter the HUD list Department

    6 votes

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