13289 results found

1. Default Fax Recipient on Multi Site Assignment

   It would be best if the system automatically assigned the first number on each site as the fax recipient for that specific site, rather than copying the fax recipient configured on the main site.

   This would save time and eliminate the need to manually access each newly created site to update its fax recipient.

   Currently, whenever a new site is created, the system automatically assigns the main site's fax recipient as the fax recipient for the new site. We then have to manually replace it with either the site's fax number or a user's fax number associated with that site.

   Ideally, the system should automatically assign the appropriate fax number from the newly created site instead of inheriting the fax recipient from the main site.

   It would be best if the system automatically assigned the first number on each site as the fax recipient for that specific site, rather than copying the fax recipient configured on the main site.

   This would save time and eliminate the need to manually access each newly created site to update its fax recipient.

   Currently, whenever a new site is created, the system automatically assigns the main site's fax recipient as the fax recipient for the new site. We then have to manually replace it with either the site's fax number or a user's fax number associated with that site.

   … more

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2. The customer is requesting a desk phone feature code that allows users to easily forward incoming calls to an external phone number when the

   Requesting the ability for users to dial a feature code (e.g., star code) directly on their desk phone to automatically forward incoming calls to an external number when unavailable.

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3. Include reactions/emojis in Glip Message Data Export

   Currently, exporting conversation data via the RingCentral Desktop app (Settings > Administration > Messaging > Message Data Export) generates JSON files that exclude message reactions and emojis.

   Because reactions often serve as important acknowledgments or approvals in team conversations, please update the message export JSON schema to include:

   The emoji/reaction character used.

   The user ID(s) and name(s) of those who reacted.

   The timestamp of the reaction.

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4. Expand Voicemail Forwarding to Support Message-Only Extensions, Call Queues, and Groups

   Request the ability for users to forward a voicemail to destinations other than a standard user extension. Specifically, add support for forwarding voicemails to:

   Message-only extensions
   Call queues
   Shared voicemail groups or other group mailboxes

   Current Behavior:
   The current voicemail forwarding feature only allows users to forward a voicemail to another user extension.

   Requested Enhancement:
   Provide additional forwarding destination options so users can send voicemails to message-only extensions, call queues, or group mailboxes directly from the voicemail interface.

   Business Justification:
   Many organizations use shared mailboxes, message-only extensions, and call queues to manage department communications. Limiting voicemail forwarding to individual user extensions creates unnecessary manual work, requiring users to download and resend voicemail files or notify other teams through separate channels.

   Supporting these additional destinations would:

   Improve collaboration between departments.
   Simplify voicemail sharing for customer service and support teams.
   Reduce manual steps and administrative overhead.
   Enhance workflows for organizations that rely on shared voicemail management.
   Provide greater flexibility in routing and managing voicemail messages.

   Use Case:
   A receptionist receives a voicemail intended for the Billing department. Instead of forwarding it to an individual employee, they should be able to forward it directly to the Billing message-only extension or Billing call queue so the entire team can access and manage the message.

   Request the ability for users to forward a voicemail to destinations other than a standard user extension. Specifically, add support for forwarding voicemails to:

   Message-only extensions
   Call queues
   Shared voicemail groups or other group mailboxes

   Current Behavior:
   The current voicemail forwarding feature only allows users to forward a voicemail to another user extension.

   Requested Enhancement:
   Provide additional forwarding destination options so users can send voicemails to message-only extensions, call queues, or group mailboxes directly from the voicemail interface.

   Business Justification:
   Many organizations use shared mailboxes, message-only extensions, and call queues to manage department communications. Limiting voicemail forwarding to individual user… more

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5. Enable additional user extensions to access the "Account" tab through the admin portal to view the RingCentral headset price list without mo
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6. Ability to Block Internal Users/Numbers Within the Same RingCentral Account

   Feature Request: Ability to Block Internal Users/Numbers Within the Same RingCentral Account

   Request Summary:
   Customer is requesting the ability to block calls from internal RingCentral users/numbers within the same account.

   Current Behavior:
   The customer attempted to block internal number (402) 258-3646 associated with Extension 3805 from reaching Extension 3772. However, the call blocking feature does not apply to internal RingCentral numbers, as it currently only supports blocking external numbers.

   Requested Enhancement:
   Add functionality that allows administrators or users to block specific internal extensions/numbers within the same RingCentral account.

   Business Impact:
   Customers may require the ability to restrict communication from specific internal users or extensions for call management, privacy, or operational reasons. Providing this option would improve call control and flexibility within the platform.

   Customer Request:
   Customer would like the ability to block calls from internal RingCentral numbers in the same account.

   Feature Request: Ability to Block Internal Users/Numbers Within the Same RingCentral Account

   Request Summary:
   Customer is requesting the ability to block calls from internal RingCentral users/numbers within the same account.

   Current Behavior:
   The customer attempted to block internal number (402) 258-3646 associated with Extension 3805 from reaching Extension 3772. However, the call blocking feature does not apply to internal RingCentral numbers, as it currently only supports blocking external numbers.

   Requested Enhancement:
   Add functionality that allows administrators or users to block specific internal extensions/numbers within the same RingCentral account.

   Business Impact:
   Customers may require the ability to restrict communication from specific… more

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7. Shared inbox message notification

   Ability to receive notifications in the Shared Inbox when a new message is received.

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8. Ability to permanently disable or dismiss the SMS compliance "Opt-out" pop-up reminder

   Users require an option within the RingCentral app settings to permanently disable or hide the informational pop-up box regarding SMS opt-out language compliance. Currently, when users click into the message field, a large black informational box appears explaining the "reply to STOP" checkbox feature.

   While the reminder ensures carrier compliance, users who send frequent text messages find it highly disruptive and inefficient to manually click elsewhere on the screen to clear the pop-up every time they attempt to type. Introducing a "Do not show this again" checkbox on the pop-up or a toggle in the application settings would preserve the workflow efficiency of high-volume users while maintaining the compliance feature for those who need it.

   Users require an option within the RingCentral app settings to permanently disable or hide the informational pop-up box regarding SMS opt-out language compliance. Currently, when users click into the message field, a large black informational box appears explaining the "reply to STOP" checkbox feature.

   While the reminder ensures carrier compliance, users who send frequent text messages find it highly disruptive and inefficient to manually click elsewhere on the screen to clear the pop-up every time they attempt to type. Introducing a "Do not show this again" checkbox on the pop-up or a toggle in the application settings would preserve the… more

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9. Missed call notification on Announcement only extension

   Customer setup: The customer has configured a Call Queue and has established call routing to an announcement-only extension when the 'When maximum waiting time is reached, send caller to' threshold is reached for calls entering the call queue.

   Request: The customer has requested a new feature to enable missed call notification configuration for announcement-only extensions. This would allow missed call notifications to be triggered when a call is routed to an announcement-only extension.

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10. ENABLE SMS WORKFLOW FOR SHARED INBOX

    SMS automation/workflows are currently only available for direct numbers and not supported in Shared Inbox. It would be helpful to extend this feature to Shared Inbox to allow teams to automate responses and improve messaging efficiency.

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11. deskphone dnd

    Administrator access, visability, into DND status on Deskphones via the Admin Portal. Enabling this feature would allow administrators of the phone system, to go into the assigned deskphone and see a DND toggle that is either on or off for the physical deskphone. This toggle would manipulate the DND softkey that is programmed on that specific physical device. Just like if we added a key template, you can make a new section under "Phones and Devices" called "DND" and we can view all physical devices that are currently in "DND" state and then go into the device we are looking for and turn off DND.

    Administrator access, visability, into DND status on Deskphones via the Admin Portal. Enabling this feature would allow administrators of the phone system, to go into the assigned deskphone and see a DND toggle that is either on or off for the physical deskphone. This toggle would manipulate the DND softkey that is programmed on that specific physical device. Just like if we added a key template, you can make a new section under "Phones and Devices" called "DND" and we can view all physical devices that are currently in "DND" state and then go into the device we are looking… more

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12. adaptive approach on ai notes/transcripts

    ability of the ai transcript to adapt & apply with the stated name of the caller on actual conversation.

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13. Block External Calls to DL/DID feature for selected users only

    Block External Calls to DL/DID feature for selected users only

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14. SMS Booster Additional Feature

    Hi Team -

    Hi Team,

    While the current SMS Booster feature in RingCentral is working well for the users, we believe there is an opportunity to further enhance the functionality to improve productivity for teams operating under specific call queues.

    First, it would be very helpful if there were an option to automatically send an SMS response when someone calls a call queue. For example, if a call cannot be answered immediately, the system could automatically send a message such as: “Can’t talk right now; we’ll call you back shortly.” This type of automated response would help acknowledge the caller quickly and reassure them that their request has been received, especially during high call volumes.

    Second, while outbound SMS messages currently appear in a clean, linear conversation thread within the call queue, inbound responses from individuals are separated into individual buckets and require manual assignment. This workflow is not ideal for teams that have multiple personnel monitoring communications, such as dispatchers communicating with drivers. Instead, it would be beneficial to have all inbound and outbound messages appear within a single shared conversation view or unified inbox. This would allow any authorized team member to monitor the conversation, respond when needed, and easily view the full message history without requiring assignment.

    Implementing these enhancements would significantly improve collaboration and response efficiency for teams that rely heavily on SMS communication within call queues.

    Hi Team -

    Hi Team,

    While the current SMS Booster feature in RingCentral is working well for the users, we believe there is an opportunity to further enhance the functionality to improve productivity for teams operating under specific call queues.

    First, it would be very helpful if there were an option to automatically send an SMS response when someone calls a call queue. For example, if a call cannot be answered immediately, the system could automatically send a message such as: “Can’t talk right now; we’ll call you back shortly.” This type of automated response would help acknowledge the caller… more

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15. Tenant-wide option to disable all activation and account notification emails

    In many enterprise environments, administrators would like to control or completely suppress automated system emails sent by RingCentral during user provisioning and account activation.

    Currently, when a user is created or assigned a license, RingCentral automatically sends emails such as:

    Account activation emails

    Welcome emails

    Account setup notifications

    Other automated account-related notifications

    These emails are often unnecessary or disruptive in large enterprise deployments, especially when:

    Users are provisioned via SCIM / Active Directory / Okta / Azure AD / API

    Onboarding is handled through internal IT processes

    Companies use SSO-only login

    Communication to users is handled through internal onboarding documentation

    In these scenarios, automatic system emails can confuse users, create duplicate onboarding instructions, or generate unnecessary support tickets.

    In many enterprise environments, administrators would like to control or completely suppress automated system emails sent by RingCentral during user provisioning and account activation.

    Currently, when a user is created or assigned a license, RingCentral automatically sends emails such as:

    Account activation emails

    Welcome emails

    Account setup notifications

    Other automated account-related notifications

    These emails are often unnecessary or disruptive in large enterprise deployments, especially when:

    Users are provisioned via SCIM / Active Directory / Okta / Azure AD / API

    Onboarding is handled through internal IT processes

    Companies use SSO-only login

    Communication to users is handled through internal onboarding documentation

    … more

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16. Analytics reporting for "Press 1" Callback selections in Call Queues.

    Enable visibility in Analytics to track how many callers choose the callback option. Goal: Currently, it is difficult to measure how many users are utilizing the "Press 1" callback feature versus staying on the line. Adding this to the reports would help in analyzing queue performance and staffing needs.

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17. Allow Multiple IdP Configuration for SSO (Simultaneous Microsoft & Google Auth)

    The customer is requesting the ability to configure and enable multiple Single Sign-On (SSO) Identity Providers (IdPs) simultaneously within a single RingCentral account.

    Currently, the Admin Portal only allows for one active SSO configuration (e.g., exclusively Microsoft Entra ID or exclusively Google Workspace). This customer requires a hybrid environment where some users authenticate via Microsoft and others via Google, without needing to force all users into a single identity ecosystem or use a third-party broker like Okta.

    Functional Requirement:

    Add the ability to upload metadata for multiple IdPs in the "SSO Configuration" section.

    Allow the login page to route users to the correct IdP based on their email domain or provide a "Sign in with..." selection screen.

    Business Impact: This would greatly assist organizations undergoing mergers/acquisitions or those operating in hybrid IT environments, reducing the friction of consolidating all users into a single directory before deploying RingCentral.

    The customer is requesting the ability to configure and enable multiple Single Sign-On (SSO) Identity Providers (IdPs) simultaneously within a single RingCentral account.

    Currently, the Admin Portal only allows for one active SSO configuration (e.g., exclusively Microsoft Entra ID or exclusively Google Workspace). This customer requires a hybrid environment where some users authenticate via Microsoft and others via Google, without needing to force all users into a single identity ecosystem or use a third-party broker like Okta.

    Functional Requirement:

    Add the ability to upload metadata for multiple IdPs in the "SSO Configuration" section.

    Allow the login page to route users… more

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18. App Call Display

    Display all active calls on the RC app dial pad.

    Show line keys corresponding to each active call, making it easier for customers to switch back and forth between calls.

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19. Request to Extend Fax Storage Period Over 30 Days

    Customer is requesting to extend fax storage on the server beyond the default 30-day retention period.

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20. RC Features on Embedded app on Teams

    Ability to remove/restrict some RC features in navigation view of RC embedded app in Teams.

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