12972 results found
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Bring the Dial Pad back on the right side of the app
Remove the dial pad from the column next to the Calls and Voicemail tabs. It is more convenient to have the dial pad on the right side so we can easily dial a number from the call history. Or have the option to have the dial pad be dragged on the right side like how it used to.
9 votes -
Ability to Duplicate Teams
Ability for Super Admins to Duplicate Teams that have more than 100 members
9 votes -
Assign RingCentral License to Extension without phone number
Summary:
Currently, RingCentral requires assigning a phone number to an extension in order to assign a license. This feature request proposes the ability to assign a license to an extension independent of a phone number.
Benefits:
Improved Flexibility: This feature would allow for more flexible license management. Organizations could assign licenses to extensions for users who require features beyond those offered in the base package, even if they don't require a dedicated phone number. For example, a user who needs access to video conferencing capabilities could be assigned a license without needing a separate phone line.
Cost Optimization: Organizations could…9 votes -
Allow duplicate contacts during upload
Please allow the upload of CSV template to go through even with duplicate contacts, and then simply show error notification after the upload to automatically delete the duplicates instead of rejecting during upload.
9 votes -
redirect all second calls AUTOMATICALLY from the RC App
Feature request:
Ability to redirect all second calls AUTOMATICALLY from the RC App, when the user is already on a call.Scenario: The customer does not want agents to need to take an action when they are already on a call. Nor do they want the 2nd caller to wait while the call is redirected manually. The call waiting feature does not cover this scenario. If you enable "call waiting" it still asks the agent to decline manually and the caller gets a busy tone. If you disable call waiting it will send the call to voicemail instead.
Expectation:
A…9 votes -
auto delete sms daily on a user level
auto delete SMS after a day on a user level
or SuperAdmin capability to manage data retention policy for a user level
If you log in as SuperAdmin on the RC App> click on Settings > Administration> Messaging> Manage beside Manage data retention policy, you can set it to delete after 1 day. This will delete other messages too like voicemails and faxes.
This however would apply to all users for the account so possible we can apply this to only one user.9 votes -
Call Monitoring User Log
Feature Request: Call Monitoring User Log
Description:
This feature request proposes the implementation of a call monitoring user log. This log will track and record instances where users access and listen to monitored calls.
Functionality:
The log will record the following information for each call monitoring event:
Date and Time of access
User who accessed the call (Username or ID)
Call Details (Caller ID, Call Time, Direction - Inbound/Outbound)
The log will allow for filtering and searching based on various criteria, such as:
Date range:
User:
Call details (e.g., Caller ID, Call Direction):Benefits:
Improved transparency: This log provides a…
9 votes -
Add special number to incoming caller ID should be available to all carriers
Description:
The feature request entails enhancing the RingCentral system to allow the addition of a special number to incoming caller IDs. Currently, certain carriers in the US and Canada do not support the ability to display a special number in the caller ID when receiving calls.Background:
In the existing system, some carriers lack support for displaying special numbers in the caller ID feature. This limitation poses challenges for users who rely on identifying incoming calls with specific numbers, affecting their ability to efficiently manage and prioritize communications.9 votes -
Disable 2fa on a user level
To have the ability to disable 2fa on a user level. Currently, disabling 2fa will disable for the entire account.
9 votes -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48082490-option-to-delete-default-team
Option to Delete Default Team
9 votes -
Ring the members while in a call
Have the ability to ring all call queue members while in an active call.
9 votes -
Allow for temporary custom voicemail recordings
(i.e., custom recording for when out of office), then can return to regular custom recorded voicemail message when you return instead of having to rerecord a new message.
9 votes -
Allow Scheduling of Custom Rule Enablement
After a custom rule is crafted, I'd like the ability to schedule the turning on and turning off of the rule. Example: We have a site that is normally closed on Fridays, their on-hours schedule lists them as open on Fridays, so that we can still present callers with central service options. We route calls to that special IVR using a custom rule covering every Friday. They'd like to answer calls at the site on a few random Fridays -- but there is currently no easy way to schedule that.
My proposed idea would allow you to schedule on/off times…
9 votes -
Migrate Data From One Extension To Another.
Some customers wants to create a new extension and migrate their data, and it would be very helpful to have an option to migrate all data from one extension to another.
9 votes -
Migrating SMS Content from one Extension to Another
We encounter a problem where our main extension isn't following the correct call forwarding that was set up on the user extension. Tech rep fixed the issue by recreating the extension itself. The issue is when the newly created extension doesn't have the SMS content that we originally had on the corrupted extension and I found out that there's no way to transfer the SMS from one corrupted extension to the new recreated one other than manually forwarding it. We are a business that uses SMS all the time, a Feature where I can migrate my current Inbox from the…
9 votes -
Route 911 call to onsite Police Force/Security vs. Public Emergency Services
Customer requires that 911 route to their own onsite Police/Security Force/Emergency Services team rather than PSAP. If escalation to other services is required, they will handle. Critical to this opp and other Higher Ed customers
9 votes -
Give Admins ability to see/control users' Status in Service Web
Some customers would like admins to be able to see and control the RC App Status of any user within the system. For example, if a customer has a team of people that are a part of after-hours/on-call support team and a Supervisor needs to make sure on-call resources are actively marked as "Available" within the RC App during their shift so that calls are delivered.
9 votes -
Automate the provisioning of TAS Bypass Numbers
Enable customers to self-serve the addition of TAS Bypass Numbers in Service Web. When a Direct Number is added to a user, present a checkbox to allow them to select the number to be conditioned for TAS Bypass. The system would then auto-provision (condition) the number. The system/portal should also visibly indicate which numbers they have conditioned for TAS Bypass.
9 votes -
9 votes
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Allow individual users to use RC Credentials when SSO is enforced for others
Some customers need the ability to authenticate a custom application for server-side connection via password-flow. However, when they enforce SSO on the account, this option goes away. If a single user in the account could authenticate via RC Credentials while the rest of the users are enforced for SSO, this would solve the issue.
9 votes
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