12972 results found
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Contact Search - Include Details
In the old Ring Central Phone app when you searched in the contacts app the search included all fields, including company name. The new app does not do this.Might be worth while to expand the search range to include all details.
9 votes -
Template to Change Emergency Response Location for User's Phone
It would be better if we can have a template to add/change emergency response location per user in bulk using a template in the admin portal especially if they are all working in the same location and has the same emergency response location address.
9 votes -
Allow On-Premise Exchange version 2013, 2016, and 2019 calendar to be connected to the RingCentral Desktop App.
On-Premise Exchange version 2013, 2016, and 2019 are supported for the RC Scheduler for Outlook but the customers are unable to see their scheduled meetings through the RC Desktop app because the only option available for calendars are Office 365 and Google calendar.
9 votes -
Enable Survey after queue call
It would be best to have a feature to enable a survey after a customer calls the Call Queue Group (via email and voice).
9 votes -
global/mass voicemail messages to clients
It would be a great marketing capability if we could send mass voicemail messages out to our clients. We have an extensive list of clients and would like to be able to pre-record a message and send it out to a predetermined number of clients all at once instead of having to call them one at a time. Does Ring Central have a way of doing that and if so, how?
9 votes -
Closed for Bank Holidays
It would be useful to have a option to mark business closed autoimatically on bank holidays rather than having to do a custom rule every time
9 votes -
Add Titles to Recorded Meetings
Currently when looking at your recorded meetings it titles then "Scheduled Meeting" instead of the Meeting name, or a custom name we can title the recording. Having the recording titled with either the meeting name or allowing a custom name will greatly benefit searching recordings. Currently if we wanted to look at a recording from say last week, we have to look at a few recordings to find the correct one.
9 votes -
Add Admin's desktop app as ring option
customer is using mobile app to receive phone calls on an extension that doesn't have a DL and the option for ringing the admin's app is very helpful for her.
9 votes -
Be able to create customized folders for contacts
Really need to be able to compartmentalize the contacts into categories at will
9 votes -
Fax Icon pointed to the fax extension
Please have an option to switch from one extension to another. Add an an option to send a Fax using the Fax Extension. Clicking on the Fax Icon while logged into extension 101 should switch or point to extension 1006 in our configuration.
9 votes -
Shortcut Keys don't work unless RC app is at attention.
When my Windows Ring Central phone app rings the "Alt A" shortcut will not work Unless I click on the ringcentral window first or it was already the main window at my attention when the call came in.Also, With the Jabra Link 380 I have the same issue,When my Windows Ring Central phone app rings and I bring down my mic to answer the call, I can't Unless I click on the ringcentral window first or it was already the main window at my attention when the call came in.
9 votes -
Please Add this feature. Caller ID for SMS Inbound Texts to include Caller ID even when not in Contact List
I receive texts from outside my contact list frequently, and cannot determine who is textig me without asking them.
9 votes -
See a user's CQG membership from their extension settings
It would be nice to be able to look at a user's extension settings and see what CQG's they belong to as well as if they have been set as the VM recipient for any of their CQG's. It would be helpful to see this from their extension settings before disabling/deleting their extension so we would know to go back to the CQG and change the VM recipient. It would also be nice to be able to add/remove them from the CQGs from their extension settings.
9 votes -
Edit option for custom status
In addition to the 3 main status options (Available, Do Not Disturb and Invisible), there is an editable status designation. This option has 6 defaults with a corresponding emoji (Out of office, In a meeting, etc.) or one can edit the phrase and emoji. None of the 3 I use are among the defaults so I need to retype and reselect an emoji every time I change my location. It would be nice if I could edit the default list to replace 3 given with ones I use so that process to change was a single mouse click.
9 votes -
Have diffferent folders in for text messages, so that we can keep our inbox neat and tidy
When texting a lot of clients, we get many responses and need a way to filter out the different clients to different folders
9 votes -
Share computer audio through desktop app RC MVP
Many users have migrated over from RC Meetings which is retired. We would like to be able to share computer audio in the desktop app rather than using the web app version to share computer audio.
9 votes -
DND Status Available To Other Users
A feature allowing other employees/managers to see when a user has their phone on DND. This would allow us to keep track of employees during there work hours and also a way for employees to know when someone is unavailable.
9 votes -
Change User's Presence from Admin Portal
It would be very helpful to be able to change another user's presence from the admin portal. For example, if a user marks themselves as DND and then leaves for vacation without including in theis status note that they're on vacation, it is assumed that they are in the office, but unavailable at this moment. VS being offline, and not available because they're out of the office for the day. At this time, we currently remote into the user's system to update, or, change their password while they're out, to log in as them, and update that way. Very clunky…
9 votes -
Give "Call Ques' the ability to Present 2nd Call to a user 2nd Primary Line Button that is already active on a call.
was able to create work around by using "Custom Rule" to route incoming calls to Virtual extension and using "Call Handling" to add "coworkers" to "Ring all at once" .The problem with this workaround is, the user who answered the incoming call is not shown as busy or "on a call" to the other users.Please help.
9 votes -
New routing option for call queues that moves down a list of agents without referencing an idle timer.
Customer who want to fairly and evenly distribute sales leads amongst their team and not have personal calls from their agents disrupt the order calls are received. This list would have the agents loaded into a queue and calls would be distributed down the list and once it reaches the end, it would start over at the first agent again.
9 votes
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