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11247 results found

  1. Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls

    Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls

    7 votes
    1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Automated SMS on the phone number left by customer on voicemail

    When client/customer leave their phone number on voicemail, our system should automatically send the predefinded SMS to the phone number.

    7 votes
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Auto Dial a List of Phone Numbers

    Auto dial a list of phone numbers uploaded on their admin portal. Auto dial the number uploaded and if the client didn't answer the call the auto dialer will call the next phone number.

    7 votes
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Allow duplicate contacts during upload

    Please allow the upload of CSV template to go through even with duplicate contacts, and then simply show error notification after the upload to automatically delete the duplicates instead of rejecting during upload.

    7 votes
    1 comment  ·  Contacts  ·  Admin →
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  5. Choose users that an admin can only access for call recording

    Choose users that an admin can only access for call recording

    7 votes
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. CNAM Update

    CNAM Update for Canada Customer.

    Since once a CNAM has been saved on the Database, it cannot be changed.

    7 votes
    0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  7. able to set up an alert to email a supervisor when their team's users go into "do not disturb"

    ability to set up an alert to email a supervisor when their team's users go into "do not disturb"

    7 votes
    0 comments  ·  Other  ·  Admin →
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  8. Faxing Support for RingCentral Limited Extension

    Description:
    The current version of RingCentral Limited extension does not include support for faxing capabilities. This feature request aims to address this limitation by incorporating faxing functionality into the RingCentral Limited extension.

    Justification:
    Faxing remains a critical communication method for many users, particularly in business settings where documents need to be securely transmitted. As such, providing faxing support within the Limited extension would enhance the versatility and utility of the extension, meeting the diverse needs of users who rely on faxing for their communication workflows.

    7 votes
    0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  9. Add Presence Feature for Common Area Phones

    The presence feature is currently limited to desk phones that are assigned to user extensions. It would be great if it can also be added to common area phones, especially when used internally to communicate if they have not memorized direct numbers/extensions of other employees.

    7 votes
    1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Increase the voicemail time limit

    The voicemail time is too short. Is there a way to increase the time limit, the ideal time limit would be up to 10 minutes. We service all time zones w/ calls coming in after hours. It is very frustrating for the client to call back to continue a voicemail 2 to 3 times.

    7 votes
    1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  11. Hot Desk Phone to Paging Only group

    Customers have expressed the want to be able to assign hot desk phones to paging only group. Currently, hot desk phones are not constantly logged into which is a requirement for a paging device. Customers would like to be able to assign hot desk phones to paging only groups.

    7 votes
    1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  12. Use other international number as caller ID

    A feature in which a user on a different user location can use international number as their outbound caller ID number. Lets say ext 101 is listed in London site and can use other sites number as an option in their RC app`s dropdown list as their caller ID

    7 votes
    1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Separate option for automatic Inbound and on-demand outbound call recording

    A request has been submitted asking if there is option for a separate recording option for inbound and outbound calls, where it's automatic for inbound and on-demand for outbound

    7 votes
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Super admin can get an access on meeting recording hosted by other users/ extension

    Sending this ideas on behalf of the customer. To have super admins get an access with meeting recordings hosted by another users/extensions without asking for their approval or getting the meeting recording forwarded to their email, etc.

    7 votes
    2 comments  ·  Application  ·  Admin →
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  15. Main Line Ringing Multiple phones

    We have several phones in common areas that should also be able to ring and be picked up as well.

    In our past systems, we had 5-6 phones ring with incoming main line calls no matter if they were currently on a call or not and you could put that call on hold and answer the other incoming call. I want our current system to be able to do that to include 2-3 "backup" people who have their own lines.

    With RingCentral, the call queue does not allow us to do that. If the receptionist of the queue is on…

    7 votes
    0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  16. Disable GIF in SMS for RC mobile app

    We would like for RingCentral to disable the ability for users to be able to post GIFs in text messages on the RC mobile app. It doesn't appear that the GIF function is built into the app (rather, it's a keyboard shortcut option on one's smart phone) but this opens up the possibility for users to send inappropriate images (internally or externally).

    7 votes
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Allow font changes to make it easier for dyslexic users

    RingCentral currently uses the Lato font, which is particularly difficult for dyslexic users to read. Dyslexic-friendly fonts include:

    Arial
    Comic Sans
    Verdana
    Helvetica
    Tahoma
    Century Gothic
    Trebuchet
    Calibri

    In addition, 12pt or larger is generally preferred because it allows for spacing between letters, which again increases readability.

    7 votes
    0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  18. Enhanced Error Indication for Faxing Failures in Call Logs

    The current system for indicating faxing failures in call logs lacks specificity, often providing generic error messages that hinder efficient troubleshooting. This feature request aims to enhance the error indication in call logs, providing more detailed and specific information about why fax transmissions failed. By improving error reporting, we can streamline troubleshooting processes, enhance user understanding of issues, and ultimately improve the overall user experience with RingCentral's faxing service.

    7 votes
    1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  19. Ability to forward text messages automatically to an email address

    The customer wants to be able to forward text messages automatically to an email address.

    7 votes
    1 comment  ·  Application  ·  Admin →
    How important is this to you?

  20. Being kicked from Teams calls when receiving a RingCentral call

    We are being disconnected from Teams calls and meetings when a RingCentral call comes in. When speaking with the technician, we are told this is because we have the call control feature turned on on our headsets and would need to turn this off in order to not be dropped from existing calls. We were told that this is a 'feature' (not being dropped from existing calls) that is not currently available when call control is enabled. Per my conversation with the tech:

    1. The “feature” that I need to make a request for is to NOT get booted from a…
    7 votes
    1 comment  ·  Application  ·  Admin →
    How important is this to you?
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