13289 results found
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SMS Workflow Builder - Reply after hours using same days but different time frame
The ability to set after hours schedule to use same days (Mon-Fri) and create different SMS auto reply for a specific time frame. For example, I have use Monday to set auto reply for the time 6AM to 1159PM. I still need to use Monday and set the auto reply for a different time, 12AM to 6AM.
4 votes -
Forward calls from user extension to AIR
Currently there is no option when trying to set up to forward calls to AIR extension. Available options are direct user extensions, call queue, IVR , message-only and announcement but no AIR. Would like to have an option to forward calls to AIR so we can use the extension's direct number to forward calls to be answered by AIR and to use for SMS capabilities with no interruption.
4 votes -
Centralized Call History, Voicemail, Notes, and Recordings
all call-related information—including call history, voicemail, notes, phone numbers, and call recordings—to appear in one centralized location within the RingCentral app. Currently, this information appears in different sections, making it difficult to locate specific calls.
4 votes -
Audit trail in RIngcentral app
To have the Ability to see who created and deleted the teams in Ringcentral app
4 votes -
Enable Direct-to-Voicemail Spam Routing for First-Born Super Admin
The first-born Super Admin can enable an automated call routing setting to seamlessly redirect all incoming spam-flagged phone calls directly to voicemail without ringing their live line, protecting their time while ensuring no potentially legitimate caller who gets falsely flagged is completely blocked.
4 votes -
Presentation Mode for RCV
Please add back the Presentation Mode for RCV
4 votes -
Ability to send glip message to non ringcentral user
There should be an option or ability for the users to send message or glip to non ringcentral users so we can send message to our customers while on call.
4 votes -
Active Number and SMS Capability Verification
We hope RingCentral can provide an API or a built-in feature to identify if a phone number provided by a client is currently active and provisioned for SMS before a message is sent. Additionally, it would be highly beneficial to have the ability to check a recipient's opt-out status via API. Having this validation capability would help us verify SMS eligibility before attempting to send a message, reduce failed delivery attempts, and maintain better deliverability rates by filtering out inactive numbers upfront.
4 votes -
Allow Call Queue Callback Requests When All Agents Are Unavailable
Feature Request:
Enhance the RingEX Call Queue Callback Request feature so callers can still request a callback when all queue members are currently in an Unavailable status.Currently, the callback option is only offered when at least one agent is available to service the queue or agents are busy on other calls. If all agents are unavailable, the callback prompt is not presented and the caller eventually follows the configured maximum-wait-time treatment, such as voicemail.
Requested Behavior:
Allow callers to submit a callback request regardless of the agents' current availability status, so the callback can remain queued and be processed…4 votes -
Allow use of 211 / N11 Numbers
Please allow the usage of 211 in my tenant. This is an extension from our current system that is used heavily for clients.
4 votes -
Enable Live Transcription for Supervisor-Barged Calls
Request: Add the ability for Live Transcription to remain available or automatically activate when a supervisor barges into an active call.
Use case: Supervisors currently use Barge to join an agent/customer conversation for assistance or coaching. Having Live Transcription available during the barged call would allow the supervisor to follow the conversation in real time and have the transcript accurately reflect the interaction, including the supervisor's participation.
4 votes -
Preserve Historical Call Logs & SMS Data Upon Extension Reset and Reassignment
Requesting to automatically preserve and archive SMS and Call logs whenever an extension is reset, unassigned, or reassigned to a new user, with retention options extending beyond RingCentral's standard 90-day limit.
Currently, resetting or reassigning an extension disassociates or wipes historical communication history from the active profile, creating severe compliance, HIPAA/FINRA, and legal audit risks for organizations required to store records long-term (e.g., 1 to 7 years). Furthermore, this request asks for a clean separation of historical data so newly assigned employees cannot access a predecessor’s past messages, alongside an automated admin option that archives all call records, text threads,…4 votes -
Block user to view their RingEX phone number
Feature Settings for Super Admin for their Users not to be able to see or block the "RingEX License" phone number tied to them when logging in to the RingCentral App.
4 votes -
Ability to detect headphone in use when accessing the app virtually
It will be helpful if RingCentral app has the ability to detect headphones/devices when accessing the app virtually.
4 votes -
Delayed Ringing Option
In CallRevu, there is feature called "delayed ringing".
This will allow a primary group of users receives the incoming call immediately.
If none of them answers within a configured delay (for example, 10 or 15 seconds), a specific secondary user begins ringing as well.Depending on the configuration, the primary users may continue ringing while the secondary user is added, or the call may move entirely to the secondary user.
We want this kind of set up please.
4 votes -
RingCentral App (iOS)
Having an option to diagnose the app when it's not working for easy fix specially when it's not receiving calls.
4 votes -
Identifier for received fax if it is eFax or regular fax
We should have an option to identify on the logs if the fax received is from eFax or regular fax
4 votes -
Ability to send a fax with an alert that the incoming fax is confidential to the recipient
send a fax as confidential so that the recipient would receive a notification indicating that the fax is confidential before being able to open the document.
4 votes -
Dynamic Field Mapping for Custom Fax Cover Pages
Business Need:
We would like to request the ability to upload custom fax cover page templates and map their fields to the existing cover page fields available in the RingCentral Fax interface.Current Limitation:
Currently, administrators and users can upload a custom fax cover page, but the document must already be prefilled with static information. There is no option to map placeholders within the custom template to the fields that users complete when sending a fax (such as Sender Name, Recipient Name, Company, Subject, Comments, Date, Fax Number, etc.).4 votes -
Ability to filter non-canadian numbers
Ability to filter non-Canadian phone numbers to prevent SMS messages from being sent to unsupported destinations. The goal is to help avoid accidental messaging and prevent unexpected SMS-related charges.
4 votes
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