13289 results found
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Separate Voicemail Greeting Management for Work Hours and After Hours via Phone Call
Summary:
Request to enhance voicemail greeting management functionality in the RingCentral Admin Portal and RingCentral App to allow separate configuration of Work Hours and After Hours voicemail greetings when updated via phone call.Current Behavior:
Currently, when a user changes the After Hours voicemail greeting through a phone call, the same greeting is automatically applied to the Work Hours voicemail greeting as well.This behavior prevents users and administrators from maintaining distinct voicemail greetings for different schedules.
Requested Enhancement:
Allow separate voicemail greeting recordings for:
Work Hours
After Hours
Ensure that updating the After Hours voicemail greeting does not overwrite…4 votes -
Site Name don't include "amp;" when using special character "&".
If you try to edit the site name for multi-site using special character "&" and name will show "&" not "&". For example, target name G&G but right now it shows "G&G". Expected behavior is "G&G" only.
4 votes -
notification
I am looking to set up an automated email notification system for our account. Specifically, I would like to receive an alert whenever a user's status changes to Offline or Idle.
4 votes -
Admin Control for Hiding DID on Deskphone Displays
Overview
Goal: Provide an administrative toggle in the portal to prevent the user’s assigned DID (Direct Inward Dial) number from appearing on the physical deskphone hardware display.Current Pain Point
Currently, most deskphones automatically pull the assigned DID and display it on the home screen or status bar.Security/Privacy: In public-facing areas (lobbies, retail floors), sensitive direct numbers are visible to anyone walking by.
User Confusion: Users who primarily use internal extensions or "Caller ID masking" are often confused by seeing a different external number on their device.
Aesthetics: Admins often prefer a "Clean Label" approach where only the User…
4 votes -
"Mute All" Control for Hosts and Moderators of Conference Calls/ Video Meetings
The requested "Mute All" functionality will provide hosts and moderators with a decisive tool to manage large-group acoustics. This feature will allow the session lead to silence every participant microphone simultaneously, ensuring that the transition into the formal discussion is instantaneous and professional.
By implementing this global command, the platform will effectively shield presenters from the distractions of unmuted lines and unpredictable background noise. It will serve as an essential moderation layer, allowing the host to command the floor without the manual overhead of auditing the entire participant list for "noisy" connections.
How It Will Enhance the User Experience
One-Click…4 votes -
Export Deskphone Information
We’d like to request a feature that allows administrators to export a complete inventory of all phones in the account, regardless of phone type. This would include Limited Extension phones, Hot Desk phones, User Phones, Unassigned phones, and any other device categories.
Having a single export that includes all device types would greatly help with auditing, inventory management, and administrative reporting.
Thank you for considering this enhancement.
4 votes -
Independent Fax Routing for Main Company Number
Subject: Request for independent Fax/Voice routing logic on Main Company Numbers
Description:
Currently, when a custom call forwarding rule is applied to the Main Company Number (e.g., forwarding all voice traffic to a 3rd-party call center or external answering service), it often disrupts or breaks the fax routing protocol. This creates a conflict where faxes are either rejected or incorrectly forwarded as voice calls to the external destination.Proposed Feature/Functionality:
I am requesting a "Split Routing" enhancement for the Main Company Number that allows for the following:
Voice-Only Forwarding: The ability to apply custom rules/forwarding to 3rd-party numbers that only…4 votes -
Allow a Site Number to be used for group SMS, with a setting to specify a Call Queue to handle calls and SMS for that Site Number
Currently to use the new group SMS features, you need to assign your customer-facing number to a Call Queue and the members of that Call Queue can send and receive texts from that group number. I want to be able to keep that number as a Site Number, and then just assign the Call Queue to that Site as a setting and have it behave the same way for group SMS. This allows the Site Number to be used for outbound caller ID for users that are not part of the Call Queue for SMS purposes. Currently there is no…
4 votes -
Sync "Read" Status Across Extensions After Reply in Shared Inbox for Beetexting.
The Customer wants a message to be automatically marked as Read for all users/extensions once another team member has opened and replied to it, so that we can avoid duplicate efforts and maintain a clean inbox.
Currently, in the Beetexting shared SMS inbox, when one user reads and replies to an incoming message, the message remains marked as "Unread" on other users' extensions. This creates confusion, as team members cannot easily tell which inquiries have already been addressed without manually clicking into each conversation.
4 votes -
PRESENCE REPORT
Summary
Add a built-in report in RingCentral to view user presence statuses (Available, Busy, DND, Offline), both in real time and historically.Problem
Presence is currently only visible live (e.g., HUD) or via API, with no native reporting. This limits visibility and requires custom development for tracking or analysis.Proposed Solution
Create a “Presence Report” in Analytics with:Real-time and historical presence data
Filters (user, team, department)
Export capability (CSV/Excel)Why It’s Helpful
Improves staffing and coverage planning
Increases operational visibility
Supports performance monitoring
Reduces reliance on custom API solutionsImpact
Enhances analytics capabilities and adds value for teams managing…4 votes -
SMS Rule | RC to Slack
If a specific number sends me a text should be forwarded to our Slack channel- but making sure not all incoming SMS messages will be sent to our Slack Channel. Additionally, if this is possible with RingCentral, to create a custom SMS rule so that only messages from specific numbers are shared in our shared inbox, instead of all received SMS messages?
4 votes -
make interface more user friendly
Simplify the interface by grouping all essential call controls and contact information into a single, unified screen to reduce menu-hopping and improve ease of use.
4 votes -
Increase call recording playback speed when listening
We would like to have an option to increase the playback speed of call recording when listening
4 votes -
Need compatible device for an ATA for Phone-to-Radio Bridge
We have a phone number that when called activates 2-way radios and becomes an open convo between the user calling the DID and the after-hours maintenance people. I need to put an ATA or some other adapter on the line to make this work, not 100 percent sure what I should get.
Calling of the phone triggers the two-way communication. The device that the phone line triggers is a Zetron Model 30 WorldPatch. The phone line goes into that device and that device then triggers a Motorola radio hub.
4 votes -
Substitute Caller ID owned by Users not only super admin
Allow all users (not only the super admin) to use verified mobile numbers owned by other users as Substitute Caller IDs for outbound calls.
4 votes -
Discard Voicemails Containing No Speech
Currently if a caller disconnects during a voicemail greeting, or shortly after the message beep indicator but there is no speech, we generally still register this as a voicemail and notifications are subsequently sent.
This causes notifications to be sent for voicemails that contain nothing, causing additional admin overhead.
Suggest that detection is placed for scenario of a voicemail containing no speech, and if no speech is detected, the voicemail is discarded.
4 votes -
Simplified SMS Interface for Shared Inbox
Add an option in the app to hide other tabs when using the main number to send SMS through the Shared Inbox, providing a simplified user interface similar to the Direct Message feature in the app and regular sms.
4 votes -
Disable/Turnoff the Inbound international calling
Customer want to disable/turn off the Inbound international calling feature but its currently a limitation on the RC system since we only have a control to enable/disable the outbound international calling
4 votes -
Accurate Call Answer Attribution in Ring Group Routing
Call logs should reflect the actual extension that answered the call, not just the initial extension that received or routed it.
In the current behavior, when a call is routed to an extension and then distributed to another extension through a ring group or similar routing mechanism, the system logs show that the parent extension (where the call was originally offered) accepted the call, and not the extension that actually answered it.
4 votes -
Presence Feature for Shared Line
We would like to integrate the presence feature for our shared line extensions so that when a call is answered on Line A and placed on hold, it can be resumed on Line B, as this setup will help us maximize our limited licenses and improve our overall call handling efficiency for the business.
4 votes
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