11740 results found
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Block all Outside Incoming Calls
The ability to block all outside incoming calls to limited extensions is extremely important. We use limited extensions with Algo IP Speakers and can't have outside calls coming into our classrooms.
18 votes -
1 Number (RingEx License) assigned to 2 desk phones
I was looking for where one user could have two phones in different locations but with the same extension. As it would be beneficial for a user with an office phone and a home phone.
18 votes -
Share contacts as SMS
Share contacts from an apple or android device through RingCentral App as an SMS. Share contact is currently enabled however it sends as an internal message through Chat Message inside RingCentral App.
18 votes -
Sync between Cost Centers and Sites
Example:
Customer needs to sometimes move users between Sites (in the admin portal)When creating a site, it prompts users to select a cost center to tie to the site.
Once a user is moved from Site A to Site B, the expectation is that the cost Center would automatically adjust from Cost Center C to Cost Center D.
This is not the case.
A user is moved from Site A (which is tied to Cost Center C), to to Site B (Tied to Cost center D). While they are moved from Site A to Site B, the Cost center…18 votes -
Call control -- transfer calls by drag and drop
The ability, once HUD is in place to control calls on a physical desk phone, primarily transfer calls by drag and drop. 8x8 and others already have this feature.
18 votes -
Multi Site: Enhance Multi Site Features -
Zoom has the following Multi-Site Functionality NOT available in RingCentral;Ad Hoc (on-demand) Call Recording Transcription per site Ad Hoc (on-demand) Call Recording per site Automatic Call Recording Transcription per site Recording Disclaimer Prompt per siteDial by name directory per site Block telephone numbers per site Emergency Services Alerts (via email) per site Emergency Services Alerts (via phone route to queue) per site Nomadic Emergency Service enablement per site Routing Emergency Calls to Public Safety Answering Point enablement per siteRouting Emergency Calls to Internal Safety Response Team (via phone) per siteExpired Time for a Parked Call per site
18 votes -
Limited Extension - "Domestic Calling Allowed" Radio Button
Ability to allow administrators to enable/disable domestic calling for limited extension seats. This has come up a lot recently where prospects just want common area phones to dial internal extensions only.
18 votes -
Change frequency of periodic tone on outbound recorded calls
I would like to have the option to change the frequency of the periodic tones for outbound calls that are being recorded. Right now it seems to be every 15 seconds which is quite annoying. I would like 30 second and 1 minute intervals as options.
18 votes -
Option to Delete Default Team
Option to Delete Default Team
18 votes -
We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather tha...
...n the ones provided.. We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather than the ones provided. In addition, when we create new statuses, these statuses disappear each time we log out of the RC application. This is a slight inconvenience as we have to re-enter the statuses each time we log back into the RC app. Note: Please do not merge this with Idea: CUSTCOM-I-308, as it is showing a status of Implemented even though it has not been implemented.
18 votes -
Allow for custom Dial by Name greeting.
We have a professionally recorded dial by name greeting. Says the same thing but using the same voice we use for our auto attendant and on-hold recordings.
18 votes -
Options: Retrieve deleted message from RingCentral App
When someone send you a message and the senders deleted it, the one who recieve the message would like to retrieve it
18 votes -
Timeout feature in IVR Menu
We need the ability to route calls before the prompts plays three times in the IVR Menu.
18 votes -
Option to Disable Group SMS
Account is HIPAA Activated but user extension is capable of sending Group SMS which is not a HIPAA compliant. Requesting if we could have an option or add a feature on the account to disable the Group SMS feature on our RingCentral Application.
18 votes -
Bulk Update Voicemail Pin
Hoping to add bulk update on user details section email pin and password
18 votes -
Allow to send more than 200 pages per fax transaction via eFax
Should be able to send faxes more than 200 pages using the efax system
18 votes -
IVR change settings to "If caller enters no action after the prompt played 3 times"
Be able to reduce/increase the IVR settings:IVR change settings to If caller enters no action after the prompt played 3 times
18 votes -
Export company contacts
Export company contacts for user view. It would be easier if we can also download company contacts even in user view.
18 votes -
Monitoring RC Chat Messages for Human Resources and Security
Hello as an RC Admin for my Org I have been approached about Monitoring RC Chat Messages for Human Resources and Security. We would like the capability to see what is being said over chat from all users within our organization (in real time). I have called RC Tech Support and they assured me this is not a current feature so I would like to suggest this as one.
18 votes -
Reduce prompt played to 1 time in general IVR setting before its transferred to an extension
Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful
18 votes
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