12971 results found
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Display & change your own status in heads up display - HUD
It would be very useful to display and change your own status in the HUD.
20 votesHello, can you please clarify what you are referring to? Screenshots are very helpful. Are you referring to the status when the HUD is popped out from the RingCentral app?
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SMS Opt-Out
Once the recipient replies stop to opt-out they should not receive any form of SMS from the RingCentral Client
20 votes -
Ability to restrict chat, video, text messaging and contacts in a specific role and/or user
We have a third party call center who we are having use RingCentral. But we only want them to have the phone. We don't want them having access to contacts from the company directory, we don't want them to be able to text or chat or video chat. We have a role set up for these third party agents, so it would be nice if there was a way to disable chat, text messaging, video chat and remove the contacts option from their left column. Basically so it will be nothing but a phone for them.
20 votes -
See all support cases in the support portal
It's better if we have visibility of all of our support cases in the support portal. We would like to track all the opened and closed cases as well as the escalated cases to other department so we can check the case status from our end.
20 votes -
Call Recording Notification via Email
would like to receive via email call recording notification or copy of the recording via email instead of viewing it on the call logs
20 votes -
Option to clear message history for ringcentral app messages
Requesting for a feature that will allow to manage messages tab.Delete / Clear Message history individual and bulk for direct messages and teams
20 votes -
Options: Retrieve deleted message from RingCentral App
When someone send you a message and the senders deleted it, the one who recieve the message would like to retrieve it
20 votes -
Can we schedule a text message to send at a later time? Can we schedule when to send a text message?
It would be helpful to send text messages at a specific time so it's more acceptable and professional, especially when it's late and we can only check it at a later time, we can at least draft a response and send it on a more acceptable time of the day.It would be helpful to schedule text messages so we can send them at a later time when it's more acceptable by professional means.
20 votes -
Do Not Disturb(DND) with time duration
You should be able to set the do not disturb setting to expire after a certain period of time, rather than having to remember to go in and turn it off. Sometimes we set it just for a meeting and then realize the next day it is still set to do not disturb.
20 votes -
Give users ability to use the company main fax line number as their Fax caller ID.
Please add the ability for the company main fax line number to be selected as the outbound fax caller ID by users. Right now users can only select their direct line or the main company phone number. We want most of our clients to fax to the main company fax line and not see employees direct lines.
20 votes -
Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable
On the Call Queue settings under "Call Handling & Members > Wait Settings" there is a drop down for "When members are available, but no members answer, or all members are busy or unavailable".But the only option showing in the drop down is "Wait". Can you please add further options such as "Voicemail" or "Extension" ?Currently when all team members are busy and click Ignore, the call will just re-ring on all members phones again. This is especially an issue for small teams.
20 votes -
Add robocall blocking to user templates
Currently, robocall blocking must be enabled one at a time for user extensions. It would be easier if this setting (and trusted numbers) could be applied through a user template to many users.
20 votes -
adding auto sms bot to main company number
hi it would be a great idea to add auto sms response bot to main company number as it is only limited to direct lines.
20 votes -
Retrieve Deleted Recording
I would greatly appreciate it because it would be helpful moving forward, especially when we do not think we would need the recording and then months later it is needed.
20 votes -
Call Queue - Disable Email Notification when User is Added to a queue
Everytime a User is added to a Call Queue, they get an email about being added to that queue. This is really annoying to my users, as we're using API's to move users in and out of Queues all day.If there was a setting at the User level to prevent getting this notification, or better yet, at the queue level to prevent notifications that would be great.
20 votes -
Download and Print SMS Thread on RingCentral App
Customer wants to have the ability to download and print SMS Thread options on his RingCentral Account for Legal purposes.
20 votes -
Having the ability to search contacts via company name using RingCentral Unified app
Having the ability to search contacts via company name using RingCentral Unified app
20 votes -
Support the new Yealink WH66 DECT Headset series
Yealink has a new series of DECT headsets, with a LCD screen control interface, great microphone noise processing technology, and overall an amazing product. They are designed for mobile+softphone. https://www.yealink.com/product/headset-wh66Unfortunately, Ringcentral only supports Jabra/Poly headsets. I much prefer this product over what Jabra / Poly are producing. Given Ringcentral already supports many Yealink products, I would encourage you to include this headset, it's a winner.Lawrence
20 votes -
Bulk Update Voicemail Pin
Hoping to add bulk update on user details section email pin and password
20 votes -
Multiple Ringtones for internal/external calls
With our previous provider we were able to set up 2 different ringtones. One would signify internal calls (from one extension to another). The other ringtone would be set for all external calls coming into the business. This would be for the desktop phones.
20 votes
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