12358 results found
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Email correspondence within a case should be visible in the support site case information
I wanted to pull up documentation from the support portal but for some reason it does not provide any history of the email correspondence for this case. Can the correspondence be enabled in the Portal?Example if the customer responded to an email from RingCentral sent through SFDC or vice versa, it should also appear in the case history in Support site.
20 votes -
Option to remove 'Auto Answer' toggle from Ring Central Phone (desktop).
This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.
20 votes -
Allow separation of direct voicemail notification and shared voicemail notification.
For message-only extensions, or other extensions, which have voicemails shared to co-recipients, allow co-recipients to designate which voicemails they want to receive notifications for; direct or shared, or a mix/combination of direct and shared voicemails.
20 votes -
Default new users to Standard (Role)
When creating new user the default role is standard international. Though there is an option to edit the role upon creation of the user extension the customer prefer to have the default to just standard role.
20 votes -
Automatically setting the user in call queue to unavailable when the user miss a call
If someone in a call queue misses a call it makes the member status unavailable until they manually make themselves available again. We have problems with users who have left for the day but are still available being routed calls continuously despite not answering them.
20 votes -
Silent Install of RingCentral app. via Intunes
Intunes is limited to mobile only, and silent install via intunes is not available. It would be great if silent installation via intunes will be available as it is more easy to execute to the other devices.
20 votes -
Fax and SMS recipient separated
An option to have 2 different recipient for fax and SMS
19 votes -
Ability to turn off ads or promotional content from the email voicemail notifications or other notifications
Ability to turn off ads or promotional content from the email voicemail notifications or other notifications
19 votes -
Emergency Setup for Outages
Option to have an emergency phone setup for RingCentral outages should be an option for all accounts so that clients can still reach us whenever RingCentral is down on an outage.
19 votes -
I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."
I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."
19 votes -
Main Number as the texting ID for multiple users
for multiple extensions to use main number as their text id
19 votes -
1 Number (RingEx License) assigned to 2 desk phones
I was looking for where one user could have two phones in different locations but with the same extension. As it would be beneficial for a user with an office phone and a home phone.
19 votes -
Automatic Call Recording
For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.
19 votes -
Store Microsoft Exchange connection data
When (re-)connecting the RC application to a Microsoft Exchange account, the user has to provide the following data in order to complete that task successfully:
- their email address or domain\username
- their password
- their Exchange server version
- their exchange EWS url
Out of these four (or five, if you count emails and domain\user separately), many users will have two readily available: email and password; some maybe even only know their password.
This is because:
- their username (which could be their email address) is stored on their computer's login screen, and they are only asked for their password on login
- they have…
19 votes -
Display & change your own status in heads up display - HUD
It would be very useful to display and change your own status in the HUD.
19 votesHello, can you please clarify what you are referring to? Screenshots are very helpful. Are you referring to the status when the HUD is popped out from the RingCentral app?
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Export Company Contacts
Export Company Contacts from the Admin Portal to Excel.
19 votes -
SMS Opt-Out
Once the recipient replies stop to opt-out they should not receive any form of SMS from the RingCentral Client
19 votes -
Caller ID name for RingCentral Australia
Caller ID name for RingCentral Australia
19 votes -
RingEX PCI Compliance
This request is to certify the RingEX platform to be PCI compliant within all geographic locations.
19 votes -
Option to Delete Default Team
Option to Delete Default Team
19 votes
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