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11247 results found

  1. Have option to access and delete AI Notes on Admin portal

    The customer desires an option to access and delete AI Notes through the admin portal.

    18 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Sync between Cost Centers and Sites

    Example:
    Customer needs to sometimes move users between Sites (in the admin portal)

    When creating a site, it prompts users to select a cost center to tie to the site.

    Once a user is moved from Site A to Site B, the expectation is that the cost Center would automatically adjust from Cost Center C to Cost Center D.

    This is not the case.
    A user is moved from Site A (which is tied to Cost Center C), to to Site B (Tied to Cost center D). While they are moved from Site A to Site B, the Cost center…

    18 votes
    1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. SMS recipient increase

    It would be better to increase the SMS recipient to 100 or more to maximize the SMS feature on the account.

    18 votes
    1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Export Company Contacts

    Export Company Contacts from the Admin Portal to Excel.

    18 votes
    4 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  5. Call Queue Custom Rule Templates

    Call Queue Custom Rule Templates

    Problem:

    Our current system lacks the ability to create and apply templates for custom call queue rules. This necessitates manual configuration for each call queue extension, a significant time investment considering we manage 340 call queues

    Current Behavior:

    Navigating through Phone System > Groups > Call Queue > Call Handling > Custom Rule.

    Manually setting up the desired call routing behavior for each individual call queue extension.

    Desired Behavior:

    We request the implementation of a system for creating and applying custom call queue rule templates. This would allow us to:

    Design a template with desired…

    18 votes
    2 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  6. Call control -- transfer calls by drag and drop

    The ability, once HUD is in place to control calls on a physical desk phone, primarily transfer calls by drag and drop. 8x8 and others already have this feature.

    18 votes
    Under Review  ·  6 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  7. Multi Site: Enhance Multi Site Features -

    Zoom has the following Multi-Site Functionality NOT available in RingCentral;Ad Hoc (on-demand) Call Recording Transcription per site Ad Hoc (on-demand) Call Recording per site Automatic Call Recording Transcription per site Recording Disclaimer Prompt per siteDial by name directory per site Block telephone numbers per site Emergency Services Alerts (via email) per site Emergency Services Alerts (via phone route to queue) per site Nomadic Emergency Service enablement per site Routing Emergency Calls to Public Safety Answering Point enablement per siteRouting Emergency Calls to Internal Safety Response Team (via phone) per siteExpired Time for a Parked Call per site

    18 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. API for external contacts

    Many Enterprise organizations could benefit from the option to automatically import and update external contacts.

    18 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  9. Change frequency of periodic tone on outbound recorded calls

    I would like to have the option to change the frequency of the periodic tones for outbound calls that are being recorded. Right now it seems to be every 15 seconds which is quite annoying. I would like 30 second and 1 minute intervals as options.

    18 votes
    0 comments  ·  Admin →
    How important is this to you?

  10. We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather tha...

    ...n the ones provided.. We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather than the ones provided. In addition, when we create new statuses, these statuses disappear each time we log out of the RC application. This is a slight inconvenience as we have to re-enter the statuses each time we log back into the RC app. Note: Please do not merge this with Idea: CUSTCOM-I-308, as it is showing a status of Implemented even though it has not been implemented.

    18 votes
    Under Review  ·  0 comments  ·  Admin →
    How important is this to you?

  11. Call Recording Notification via Email

    would like to receive via email call recording notification or copy of the recording via email instead of viewing it on the call logs

    18 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. disable the DND function

    the feature to disable the DND function will surely help our business

    18 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  13. Allow for custom Dial by Name greeting.

    We have a professionally recorded dial by name greeting. Says the same thing but using the same voice we use for our auto attendant and on-hold recordings.

    18 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. SMS Usage Counter

    Customer wants to have an easy access on their SMS usage so that they can monitor their average on a daily, weekly, monthly and yearly basis.

    18 votes
    Future Consideration  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Do Not Disturb(DND) with time duration

    You should be able to set the do not disturb setting to expire after a certain period of time, rather than having to remember to go in and turn it off. Sometimes we set it just for a meeting and then realize the next day it is still set to do not disturb.

    18 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    18 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Bulk Update Voicemail Pin

    Hoping to add bulk update on user details section email pin and password

    18 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Allow to send more than 200 pages per fax transaction via eFax

    Should be able to send faxes more than 200 pages using the efax system

    18 votes
    Under Review  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Simplify login for SSO/enterprise users

    Currently when users login to any RingCentral app (desktop, mobile, web) they are prompted for their email address or phone number first which triggers the manual password signin process only and to sign in with Single Sign-on (SSO) users have to click the "Single Sign-on" button first before they enter their email address and continue to be redirected to the company SSO provider. Why not make this process smarter and more user friendly by only requesting user to enter email or phone number and detect the appropriate authentication flow automatically based on account/org setup for the email address entered and…

    18 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  20. Monitoring RC Chat Messages for Human Resources and Security

    Hello as an RC Admin for my Org I have been approached about Monitoring RC Chat Messages for Human Resources and Security. We would like the capability to see what is being said over chat from all users within our organization (in real time). I have called RC Tech Support and they assured me this is not a current feature so I would like to suggest this as one.

    18 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?
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