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11247 results found

  1. Reduce prompt played to 1 time in general IVR setting before its transferred to an extension

    Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful

    18 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Background Wallpaper, Branding of our Cisco Phones

    Background Wallpaper, Branding of our Cisco Phones, Custom Provisioning file that doesn't handicap phones

    18 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. add calendar, tasks, notes, files to left task bar (like in classic app at bottom left)

    calendar and task views control everything we do and need to be able to view "all events" which we color-code

    18 votes
    Planned  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  4. ability to silence calls coming from queue

    getting calls from call cue. when i hit ignore, the call goes away but comes right back after a few seconds if someone else in the cue does not pick up. need to find a way to make the "ignore" permanent. it is very frustrating to be on a call or in person with a client and the phone just doesn't stop ringing. It is extremely unprofessional in appearance.

    18 votes
    Under Review  ·  4 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  5. Sync contacts from desktop app to desk phone

    Contacts that I added on the Ring Central application is not appearing on the desk phone (VVX 450)It will be helpful I will not need to add it directly to the desk phone one by one and just add the contacts on the app and will sync it to the desk phone.

    18 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. HUD Features

    We would like to have the HUD active for some users at all times. The real issue is that the pop up for the HUD has to be opened each day, we would like to have the HUD pop up open automatically for the users if possible.

    18 votes
    Under Review  ·  1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  7. Allow Ring My Phone to be turned on/off by user with presence monitoring

    Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the status of users on their physical phone, but not have the phone ring for everyone they want to monitor status.So, I would want to have 10 users where I monitor presence, but only 5 of them I want their line to ring when their phone rings.

    18 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Ability to remove the option to receive voicemail notification when receiving faxes

    Ability to remove the option to receive voicemail notification when receiving faxes

    18 votes
    Under Review  ·  6 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. vCard

    On my iPhone, I am able to essentially add myself and all of my info as a contact and can text that to others. Please add this virtual business card feature to the RingCentral app so we can text folks all of our information. Thank you.

    18 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Transfer out of Voicemail

    Allow callers to press 0, * or # and be transferred to another phone number when the caller reaches your voicemail greeting. Voicemail owners would prefer giving callers a choice on whether to leave a voicemail message, or transfer to another person like an operator, individual or ringing group. Allow within a users voicemail setting to configure the 0, *, or # destination when a caller reaches an individual voicemail box.

    18 votes
    Planned  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Adding user's job title in RingCentral should Sync with Ring Central Desktop

    When I add a job title for a user through https://service.ringcentral.com/application/users/, that job title is not added or synced up with the title in the RingCentral desktop app.This would allow better admin management of the organization.

    18 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Force Logout User from RC App

    -This is useful for admins to forcibly logout users from their shared app/extension-Some Clients have their users(floating agents) share extension logins and would definitely help to log-off users who forgot to sign out from their respective apps

    18 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  13. Automatic Text-to-text Reply (Out of office) when a costumer texts employee on vacation/ away for specific amount of time

    If an employee receives a text message on Ring Central during their desired time frame, an automatic text will be sent to the customer with desired message (Out of office)

    18 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Enable display of scheduled meetings in desktop app

    Current situationCurrently when in the separate external 'Meetings' and app we schedule a meeting for a future time that meeting shows under the 'Meetings' tab at the bottom of the screen. Clicking on a meeting shows the full details and information about that meeting - including the ability to download a '.ICS' file.New desktop app and problemThe new RC desktop app (formally called 'Glip') allows you to schedule meetings but after that they are not shown anywhere.The RC official line is to link your RC account to 'MS Outlook' or 'Google Calendar' to keep track of scheduled meetings but…

    18 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Change Keyboard Shortcuts in RingCentral App

    I want to change the keyboard shortcuts. The shortcuts like answering the phone with alt + a I want to change it to f1. I do not have an option to change it.

    18 votes
    Future Consideration  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. I need to change my default to UK calendar settings eg in UK today is 6/8/21 not 8/6/21

    It is confusing having American settings.

    18 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Different Call Recording Announcement settings per site

    I have 30 sites and I need different settings per site.

    18 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  18. Calendar Presence Is On | O365 Outlook Calendar

    The interface correctly updates my RingCentral availability to In a Meeting, however it does not set my phone to DND. It seems like it should make my Status "In A Meeting" and set my availability to DND. This should be the same logic for normal meetings scheduled in Outlook or meetings on the Outlook calendar pushed from RC Video Meetings.

    18 votes
    Under Review  ·  2 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  19. Ability to toggle "Tips" on/off for new users of the RingCentral App

    Toggling 'Tips' on and off from the Resource Center within the application would benefit more advanced computer users that don't require (or want) a tutorial through the application's usage/features.

    18 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Custom/moving emojis

    Used in the messaging feature, it's an excellent way to incorporate personal company logos and to make the agents more interactive. Moving from a different platform this was one feature that we enjoyed for motivation. Add emoji then you upload a gif or png and it will make it transparent to use on a black or white background. Simple to add and brings a lot of fun. Thank you

    18 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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