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  1. 3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.

    15 votes

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  2. We are looking to be able to have multiple chat windows open at the same time in the right hand pane of the RingCentral desktop app. If this is something that is not possible, are you able to introduce a message pop out feature?

    15 votes

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  3. When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, it goes to a non-existent link so the product feedback is 'please improve the text' for this feature, there is no indication that the retention policy STARTS from the time of entry.

    15 votes

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  4. In the download User list inside RingCentral. There should be the ability to download a user list including all settings and permissions. Including Recording Status Phone #'s everything all settings. There should also be the ability to make changes to users on the Excel file and upload them to make the change.This is something that is needed especially for audit reasons to verify extension recording settings, permissions, Title Site, User hours. Please add an option to select additional fields so all account settings can be downloaded if needed.

    15 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Some 'users' are created strictly for forwarding to call queue purposes. Some call queues are setup strictly for routing purposes and do not need to be cluttering up directory causing confusion for users.

    15 votes

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    Implemented  ·  6 comments  ·  Other  ·  Admin →
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  6. Remove or restrict option to choose "invisible" status

    15 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  7. Extended waiting time while in queue

    15 votes

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    Under Review  ·  3 comments  ·  Call Queues  ·  Admin →
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  8. Transcribing voicemails into texts is awesome. It would be easy to also be able to transcribe calls - possibly having the option to at least do so on demand, if not just automatically for every recorded call. It would be very easy to pin down a certain section of the call if needed.

    15 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. As an owner, I would not want my salespeople to have the ability to delete a call. Especially, if they are rude to a customer. A user should not be allowed to delete a recording.

    15 votes

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  10. Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.

    15 votes

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  11. We would like to reduce the number of manual steps it takes to configure a new user. Currently we need to manually add users to call queues, park locations, pickup groups, and paging groups, each separately. Ideally we should be able to have these all set using User Settings Templates, so we would have a template for each type of user and all of their permissions would be set with a single application of the template. Alternatively there could be some type of group concept that could be set set using Active Directory/LDAP groups, or these could be used to…

    15 votes

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  12. It will be useful to have the ability to print a text message log

    15 votes

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  13. Currently the process for a user to change their Avaya password and/or PIN is tedious. It is 8 clicks within the web portal to complete and the Change PIN option is buried inside Change Password, which is misleading for users until familiar with the process. I would like to propose "Change Password" and "Change PIN" be quick access options in the portal when you click your account name or be links in the Resources pane on the right when you first log in.

    15 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  14. Allow callers to press 0, * or # and be transferred to another phone number when the caller reaches your voicemail greeting. Voicemail owners would prefer giving callers a choice on whether to leave a voicemail message, or transfer to another person like an operator, individual or ringing group. Allow within a users voicemail setting to configure the 0, *, or # destination when a caller reaches an individual voicemail box.

    15 votes

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    Planned  ·  2 comments  ·  Other  ·  Admin →
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  15. I would like to add a feature request for Ring Central reporting to have some way to generate a report of all Emergency Calls. e.g. 911

    15 votes

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  16. -This is useful for admins to forcibly logout users from their shared app/extension-Some Clients have their users(floating agents) share extension logins and would definitely help to log-off users who forgot to sign out from their respective apps

    15 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  17. When one employee transfers a call to another, we cant see the called ID info. The callers info should appear on the transfer also.

    15 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  18. Currently when a team is in a user defined folder the position is set and to reorganise teams a user must drag-and-drop. Would like to ability to activate 'automatic sorting' where a team with an unread message is always placed at the top of the list.'Auto-Sort' should be able to be enabled on a folder-by-folder basis.This behaviour was available in Ring Central Classic but was removed (for unknown reasons) from the new Ring Central app.

    15 votes

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  19. Admin would like to provide the ability for members of a call queue to view pending calls to that queue. Users who are members of queues are unable to see calls pending in their queue while on a queue call.

    15 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  20. Client would like to identify users and prevent them from signing up for free accounts by locking down their domain.

    15 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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