13285 results found
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Option to clear message history for ringcentral app messages
Requesting for a feature that will allow to manage messages tab.Delete / Clear Message history individual and bulk for direct messages and teams
21 votes -
Delay App Updates When App is in Use
Customers have stated that the RC MVP App has initiated updates and restarted the application at very inconvenient times. Recently, there was case submitted where an update was auto initiated during a customer's meeting with their department. Application should not be able to auto initiate updates while app is in use. Customers are requesting this be included in a future update of the app.
21 votes -
Can we schedule a text message to send at a later time? Can we schedule when to send a text message?
It would be helpful to send text messages at a specific time so it's more acceptable and professional, especially when it's late and we can only check it at a later time, we can at least draft a response and send it on a more acceptable time of the day.It would be helpful to schedule text messages so we can send them at a later time when it's more acceptable by professional means.
21 votes -
Personalize CNAM
ability to use person's name for CNAM
21 votes -
Increase contact maximum capacity
We're growing and need more than 10,000 contacts
21 votes -
Add "Away" Status
There's the 3 default status - Available, DND, Invisible, but would be nice to have maybe a yellow "away" status. So you know that person is working but maybe just went on lunch or break and will be back soon, as opposed to being off for the day/on PTO.
21 votes -
adding auto sms bot to main company number
hi it would be a great idea to add auto sms response bot to main company number as it is only limited to direct lines.
21 votes -
Set multiple keypress for voicemail
A feature about setting a key press on where the voicemail recipient will be forwarded
same like IVR menu21 votes -
Retrieve Deleted Recording
I would greatly appreciate it because it would be helpful moving forward, especially when we do not think we would need the recording and then months later it is needed.
21 votes -
Disable option for call recording for internal calls or extension to extension calls.
Both internal and external calls are recorded if the account's ACR is enabled.There are some users who prefer not to record their internal calls and just want to record their calls to external(non-RC numbers).
21 votes -
Log Customization to support number and Date/Time custom fields type
When you access the Cloud Phone Settings on from Salesforce (https://login.salesforce.com/apex/rcsfl__adminUI), under the section Log Customization.* The field types supported in call log are Date, Picklist, Text and Text Area.It would be great if it also support Date/Time or Number field type
21 votes -
Timeout feature in IVR Menu
We need the ability to route calls before the prompts plays three times in the IVR Menu.
21 votes -
Group Owned Inbound Fax Only Phone Numbers
Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails.The way I have managed to mostly configure this in RC is to create a message only extension that I add the "Fax Number" to. On the notifications tab, I change the settings to have a list of email addresses separated by commas of the people it is supposed to go to.Ideally when those same people send a fax out from…
21 votes -
Forward SMS to External Phone Number
Should be able to forward the SMS to personal number.
21 votes -
Export List of Phone Devices
I would like to be able to export my entire Phones & Devices inventory to CSV without contacting Support first. They can always generate it for me pretty easily, but it feels like this should be a feature included by default. I imagine it as an "Export to CSV" button at the top, by Add Device, which would let you filter out what to include in the device export file.
21 votes -
Automatic Fax forwarding to a number
Need to have this feature as we get faxes that needs to go into our System. If its forwarded automatically it will help.. thanks.
21 votes -
send automated sms link from IVR key presses
The customer wants to have an ability to send an automated SMS link once the customer chooses one of the IVR key presses
21 votes -
Allow uploading of multiple contacts on the RingCentral app to make bulk SMS easier
It will be a great feature to allow the RingCentral app to copy contacts from multiple cells of an excel spreadsheet and have it pasted on the To: field or alternatively, to allow uploading of multiple contacts via csv file to make sending out SMS in bulk easier, instead of having to type the contact names or number one by one,
21 votes -
Video meeting Recordings on Archiver
Customer requesting to have the recordings of the video meeting to by sync on the archiver
21 votes -
Remove access to turn off Queue calls
The agents can tur off queue calls and then they are out of the queue line. This access should be given to them. I know the queue manager can check who is turning off and on but still this access right can be created in settings and permissions.
21 votes
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