11740 results found
-
Alert when available
Create an option in RC app to alert you when a user becomes available.
19 votes -
Enable replying to the tasks
I am sorry to say but you have made my work life miserable by making your incomplete app mandatory to me. You should not have launched a new app without solving the errors in it. First I was not able to sort my teams in folders, which is now solved, and thank you for that, secondly, there is a character limit on the tasks, please remove the limit, I can't reply to the tasks. Tasks should be visible all the time, minimal clicks and scrolls should be required to reach anywhere. Keep it simple like before. Don't complicate things. PLEASE!Just…
19 votes -
caller id and number called on inbound calls
Can you add both, caller ID and called number on inbound calls in the same time?Referring to users, groups have this optionCalled number doesn't work at all at the moment
19 votesHi everyone, this should be available. When receiving an incoming call on the app, the call screen will display who is calling and to what number. If your concern is regarding call queues, you're able to select fields indicating what caller information is displayed, including Caller ID in the Admin Portal.If these aren't the solutions you were anticipating with this idea, please let us know! Share in the comments what you would like to see. -
drag and drop attachments to new ring central app
it is easier to attach files to faxes this way
19 votes -
Admin Portal alert if a phone is offline
In the RingCentral Admin Portal provide a way to set an alert when a physical phone is offline to send an email to an administrator.
19 votes -
Remove/Edit the Header on the Fax page
Remove / Edit the Field in the Header according to our requirements. Like in attachment i don't want user name to be display as from field , it should show company name instead.
19 votes -
Create Download List for Message-Only Extensions
Admins need the ability to download a list of message only extensions that includes their "Message Only Extension Details." This is available under User List but not available under Message-Only Extensions.
19 votes -
Bring back the Silence Incoming Calls Toggle on the Mobile app for ALL users.
Up until recent updates the mobile application had a setting toggle for 'Silence Incoming Calls.' By default when first signing into the application for all users it was turned on, but could be toggled off so you would have all calls ring on the device. However, after recent updates the extensions role must have permissions (User Settings > Messages & Notifications OR Call Handling/Forwarding) allowed in order for this setting to appear. It seems that oftentimes this feature is still toggled on by default when a user first downloads and signs into the mobile app. An admin has to update…
19 votes -
Add ability for call queue managers or members to manage queue voicemails in the RingCentral Desktop App
We have found that the best and quickest way to manage all your VMs is with the desktop app. You can quickly see which are hangups and just delete them. You can then use the voice to text feature to quickly scan the message to determine if it needs to be handled or can be deleted. We are finding that VMs left in a Call Queue, however, are often overlooked because they do not appear in the RingCentral desktop app unless the user logs out of the app and then logs in AS the call queue user. Most don't do…
19 votes -
Live notification via Webhooks of Individual Call Queue Member Status Change
Currently, the APIs only report when an Agent is "Accepting Queue Calls" or Not Accepting Queue Calls. Its an all or nothing situation.However, if I am a member of multiple queues and stop accepting queue calls for ONE of the THREE queues, I will get no notification.We would need to get the status for all 3. This impacts all our dashboards and real time presence widgets.
19 votes -
Email correspondence within a case should be visible in the support site case information
I wanted to pull up documentation from the support portal but for some reason it does not provide any history of the email correspondence for this case. Can the correspondence be enabled in the Portal?Example if the customer responded to an email from RingCentral sent through SFDC or vice versa, it should also appear in the case history in Support site.
19 votes -
Add fillable line in Fax menu for person's name to auto-populate in Cover Page
So far there is only the option to add phone number in the To: section of a fax. Make a fillable line to add the recipient's full name that would auto-populate in the cover page. It would be more efficient compared to making a custom cover page. Thank you
19 votes -
MVP Desk Phone License With No DID
Currently, if a user needs a standard MVP license and uses a desk phone, they MUST have a DID assigned. There are many use cases where you may want to assign a desk phone to a user without using a number from the inventory. This is currently causing a lot of problems in my organization.I've heard it was previously possible to assign a desk phone without using a DID. I'd like to bring that feature back.
19 votes -
Desktop App Specific Permissions
I would like to have the ability to remove certain permissions for some users in the desktop app only. For example, there are some users we want to be able to use the meetings/RCV feature for online meetings, but not be able to call or text from the app. I would also like to remove access to fax, Apps, Messages, Workspace (tasks, calendar, etc.) as there are some features that we use other platforms for and do not want available to our users.
19 votes -
Backup and Restore Point for Admin Portal setup data.
We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up our system all over again. This is so critical we are considering moving to a competitor.
19 votesRingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately. -
Fax and SMS recipient separated
An option to have 2 different recipient for fax and SMS
18 votes -
Emergency Setup for Outages
Option to have an emergency phone setup for RingCentral outages should be an option for all accounts so that clients can still reach us whenever RingCentral is down on an outage.
18 votes -
I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."
I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."
18 votes -
Feature Request: Restrict User Login to RingCentral Mobile App
Problem:
Some customers prefer their users to handle calls exclusively through registered computers or specific IP addresses. However, RingCentral currently lacks the ability to restrict user logins for the RingCentral Mobile App. This can lead to potential policy violations or inconsistent call handling, as users may answer calls from unapproved devices.Current Behavior:
Users can freely log in and answer calls using the RingCentral Mobile App, regardless of the customer’s preferences or restrictions.
There is no administrative control to restrict access based on user roles, device types, or IP addresses.Desired Behavior:
Introduce a feature within the Admin Portal that…18 votes -
RingCentral App Status
Additional status (Breaks/Lunch) on RC App
18 votes
- Don't see your idea?