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11323 results found

  1. SMS/Text to Email Feature

    A feature on the Messaging App, enabling one to message SMS to a contacts email. This way one could literally communicate with a contact through any medium: call, video call, fax, text/SMS, and possibly text/SMS to email.

    15 votes
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Admin Portal User Activation without Email Dependency

    In many organizational settings, particularly those with shared resources such as common area phones or generic departmental extensions, there exists a need to activate users on the RingCentral platform without necessarily tying them to a specific email address. Currently, the activation process within the RingCentral Admin Portal requires an active email address to proceed, posing challenges for scenarios where users do not have dedicated email accounts associated with their RingCentral profiles. As a result, customers are required to engage RingCentral support to request force activation, which can be time-consuming and inefficient.

    Feature Proposal:
    To address this limitation and provide greater…

    15 votes
    1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. keep online status for mobile app

    We have users who use only the mobile app.
    On the mobile app you are online only if the app is active.
    Is there any way to force online status even if the app is running on the background

    15 votes
    1 comment  ·  Application  ·  Admin →
    How important is this to you?

  4. Toggle 411 calls restriction in Billing>Calling Rates> Premium Rates

    Some customers would like to restrict users calling 411

    15 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Park Presence recall timer

    Ability to have Park Locations ringback after a defined period of time to the original parker

    15 votes
    Under Review  ·  3 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  6. MVP Custom Status's - Call Queues, HUD Visibility, Break States

    Operators need the ability to see a user's Custom Status from RC App within the HUD while transferring calls.

    15 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. iMessages to work on RC app

    Unable to receive SMS sent from iMessages to the RingCentral app.

    15 votes
    2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. Disable user's delete SMS history button/icon

    To avoid accidental deletion of important SMS in the RingCentral App Desktop/Mobile.

    15 votes
    Under Review  ·  6 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Add Soft Key for Paging Devices and Overhead paging

    It is very helpful to have a soft key for supported desk phones intended for paging devices and overhead paging for convenience.

    15 votes
    Under Review  ·  2 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  10. ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS

    Please include in the EDIT option of ROLES > CALL LOGS: a tick box that gives a user permission to access either INTERNAL or EXTERNAL call recordings / logs. That way, if an admin designate a user on a custom QA or Reports role, she can limit the users access to either INTERNAL recordings only, EXTERNAL calls only or BOTH.

    15 votes
    Under Review  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. For Super Admin to access other users Glip messages

    For Super Admin to access other users Glip messages

    15 votes
    Future Consideration  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Increase contact maximum capacity

    We're growing and need more than 10,000 contacts

    15 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Download a Report Showing User Permissions / Settings

    -This would allow admins to keep track on which settings their users have access to-Save time by getting sheet of the permissions of going one by one in the roles section

    15 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Custom ringtones for internal calls

    ability to set up a different ringtone when we are transferring calls internally.

    15 votes
    3 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Disable RC app status of DND for non admin.

    To make sure only admin or management can change status to take calls, and should not be available to users/non admin to use DND.

    15 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Allow BOTH First and Last name for Dial by Name directory

    Currently, at the master account level, there is a setting for dial by name directory to search by first or last name. There is no option to do both. Not only can't you change it from site to site, but you cannot even use different button presses for each option. It is literally one or the other for your entire account.

    15 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Having 1 Desk Phone with Multiple Digital Line

    I want to have 1 desk phone with multiple digital lines, whereas if I press the button on my phone, it will dial out as another line than the one that's currently provisioned with my phone. I can do this before with my previous provider. Hope this feature will be implemented soon.

    15 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Include the AfterShokz headset to list of recommended headsets

    Please include the AfterShokz headset on the list of recommended headsets for the RingCentral app. One of the clients is using the AfterShokz headset due to the hearing situation/conditions and needs the headset to work properly with the RingCentral app.

    15 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. show call logs on call presence

    Currently when someone is monitoring an extension through call presence, they see the calls coming in, and they can answer these phone calls. Unfortunately, if the the user misses the call that they are monitoring, it will not show in the phone log. It will only show the calls that have been answered through call presence. This makes no sense. Any call that comes through the presence should show on the users that are monitoring the extension.

    15 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Forward SMS to External Phone Number

    Should be able to forward the SMS to personal number.

    15 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?
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