13285 results found
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download call recording with the name or number of the caller
Download call recording with the name or number of the caller.Call recording should at least included the name or the number or date and time of the calls, in order for the customer to identify the call recording easily.For now customer is downloading the call recording and they are manually updating the file as per their reference
18 votes -
Alert When User Presence Changes to Available
It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they get off the phone, so you don't have to keep checking your Ring Central application to see if they're available.
18 votes -
Ability to Turn Off Calling Out Through Voicemail
Please create a way to disable users' ability to make outbound calls through their voicemail on an account level.
18 votes -
Need a easier way to transfer a call directly from a desk phone to someone's voicemail
Our receptionist uses a desk phone with sidecars. We're a small company with only about 70 extensions, so we are able to have a button on the phone or on a sidecar for every extension. It is a multi-step process with this system, from a desk phone, to transfer a call directly to someone's voice mail (not to their extension, but to their voice mail). In our former phone system it was a two-touch process (Transfer to VM button, extension button). On this system it's more steps AND there are digits that must be entered manually.Some may suggest to use…
18 votes -
Out of office message for texts
With clients starting to utilize the texting feature with our team, we need to be able to notify our clients if they text a team member who is out of the office - like you do with emails. It would be great if this could pull in from the out of office message that you put in office.com/outlook.
18 votes -
Ability to add paging extensions to Presence settings of user extensions
Feature Request: Adding Paging Extension to the presence settings of user extension
Expected Behavior: Be able to add the paging extension to the presence settings of each user extension instead of dialing the paging extension
Current Behavior: No option to add the paging extension to each user extension presence settings. Not auto-added nor the Paging extension is not showing on the list of extensions that can be added when assigning presence settings from the user extension.18 votes -
Add a feature that enables DND to turn on while the user is in an active call.
Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just not voice calls.
18 votes -
Apply Template Scheduler
Whenever we apply a template to a group of phones, it restarts them. This is very disruptive, so it usually must be done after hours. Having the option to schedule when a template would apply would be very useful.
18 votes -
Gain admin visibility of user created speed dials on hardphones
It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of it, they could override a users speed dial unknowingly or unintentionally. Allowing admins to see user created speed dials would eliminate this potential issue.
18 votes -
Inbound Faxing with Announcement Enabled
When toggling the Play Announcement feature [ON] in Call Handling, faxes are missed due to call(s) not being sent to Voicemail. I would like to have a feature that allows Users to Play Announcement to missed calls and also allow faxes to be received on the extension. Use Case: User leaves office and wants to play announcement to Callers that they are away. Faxes are still desired, but missed if User is unaware of this feature limitation.
18 votes -
Composability - Fax
As what has been done for the messaging and video, we would like to have a feature that would allow admins to completely remove the fax ( the fax button over RC MVP and all RC apps) on the role / level for users on RC MVP app.Recently, a new feature has been released and allows admins to disable the fax feature on account or user level: Fax contros and parameters (but doesn't remove it completely)here's the documentation : https://docs.google.com/presentation/d/1RHroDQUUktsu_WHn6qxsZ7g6dFHvZUdS3GOBzix_WHY/edit#slide=id.g13edcf37ee5_13_410this is the messaging composability documentation link: https://docs.google.com/presentation/d/1rnsF2fsBVrLD2s1aYxnOrtudZFwII_DPYvXqN_YTvFY/edit#slide=id.g6b879246f9_0_531
18 votes -
RC University Courses assigment, and progress tracking over multiple users.
We are looking forward on educating our Operations team members on RC by having them complete the RingCentral university, engage voice and engage digital trainings.
We would like to have a way of assigning the trainings to our team members and also be able to track if these trainings were completed.
Since we will be giving a certain time period to complete them. As of rigth now, we are unable to assign them or see someone's progress on them.18 votes -
Forwarding Voicemail to another user
Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach the audio with the email notification of the voicemail transcription
18 votes -
DND Timer for Lunch
Would be nice to have a way to set DND at a user level in the Ring Central app.For insance going to lunch, set DND for 1 hr, this way it automaically accepts Q calls after the hour break and you dont "forget" to turn it back off.
18 votes -
Have the option to use all numbers on the account as the outbound caller ID.
Especially with numbers tied to either a mobile user, call queues, and/or message-only extensions to be used to receive faxes and calls. It would be nice to be able to use it as an outbound caller ID since the number is considered as a company number.
18 votes -
Bulk updates and creation of limited extensions
Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.
18 votes -
Allow for Three Sections in the Call Queue Display Settings
Please add three selections to be made in the Call Queue display settings. Currently, only two selections can be made. We need the display settings to include three options for all incoming calls: Queue name, Caller ID, and Called ID name.
18 votes -
make the Google Chrome Plug-In that is used for the agent leg be officially supported by Microsoft Edge.
Often times customers are limited in the software they can use, in this case the customer is only able to use Edge, they are unable to use Chrome. The plug-in does work pretty well with Edge but its not as stable as it is in Chrome. Please expand the availability for this product to also be supported in Edge.
18 votes -
Cost-neutral TAPI driver
Some customers do have older integrations based on TAPI interface.Not having this option is a barrier to step in.
18 votes -
Prohibit dual incoming calls (call waiting off)
It could happen, that 2 calls attempts come in at nearly the same time. The user get both - has to decide, which to take - even when 'call waiting is off'.This should not happen - only one call should get passed though to the user.
18 votes
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