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  1. Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.

    12 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. HUD feature for iPhone Users

    12 votes

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    New  ·  3 comments  ·  Application  ·  Admin →
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  3. When using a custom cover page it should show the recipient fax number.

    12 votes

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    1 comment  ·  Fax  ·  Admin →
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  4. Currently, an admin who puts a boss's call in a park location immediately hears the ringing associated with the placement of the call on private park

    12 votes

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  5. 12 votes

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  6. Looking to accomplish what can already be done today when creating ad-hoc conference calls via physical IP phones. The host can drop off of the conference call and the 2 far-end callers can continue to communicate.

    12 votes

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  7. During a callback in queue request, offer the caller the option to record a voice message that will be presented to the agent prior to launching the callback. Offer the agent an action to launch the callback while listening to the message or automatically launch when the message is finished.This is a feature available with Mitel today.

    12 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  8. Disable Auto Answer was made available to RC User numbers set as "voice only" to allow for only Early Media to be sent to caller without the immediate answer that indicates the called party has answered. BH Management has multiple RC customers that have call queues and would like to be able to "pull" calls back after so many rings with no "agent" answering. They waited patiently for the new enhancement ([23.2][33] Enhance RC call answering behaviour to support early media (SIP 183) on account level [INIT-1835]) to be made available but after testing it was discovered that it only…

    12 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. Dark mode would enable more user friendly interface

    12 votes

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    Implemented  ·  8 comments  ·  Application  ·  Admin →
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  10. ...ne display 'Missed Call'.. RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskphone display 'Missed Call'.

    12 votes

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    Under Review  ·  1 comment  ·  Admin →
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  11. End users have the ability to add many personal contacts to their extension. Currently, due to API batch size limitation on 50 can be deleted at a time. For a user with thousands of contacts this can be very time consuming to delete contacts at only 50 at a time.

    12 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. View contacts from RC app and RC phone app to deskphone

    12 votes

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  13. When someone send you a message and the senders deleted it, the one who recieve the message would like to retrieve it

    12 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  14. Why is it useful?
    - This is to segregate call recordings for call queues. The call queue manager should only have access to the call recordings of the call queue members and should not have explicit access to other user's or company call recordings.

    Who would benefit from it?
    - More efficient for managers to have segregated call logs specific to call queue members.

    How should it work?
    - Add a Permission for Custom User Role
    - Call Queue Manager Access Management: Access Call Logs of Call Queue Members

    12 votes

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  15. it would be better if we can go back to our analytics report for more than 6 months, at least 1 yr to 2 yrs, so we can compare our statistics from the previous year to this date/year

    12 votes

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  16. The RingCentral Phone app provides the ability to upload a custom fax cover page, which we use to include our company logo along with some instructions and a disclaimer. Please consider adding this feature to the new RingCentral app.

    12 votes

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    Future Consideration  ·  1 comment  ·  Fax  ·  Admin →
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  17. Please add the capability to schedule a future dated conference call via RC APP

    12 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  18. A feature that allows multiple users to be able to send and receiving faxes on behalf of a shared fax user. The multiple users would be able to send faxes with the cover page reflecting the shared fax user phone numbers and details.

    12 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  19. I would greatly appreciate it because it would be helpful moving forward, especially when we do not think we would need the recording and then months later it is needed.

    12 votes

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  20. A feature to set multiple numbers that can be forwarded externally in custom rules

    12 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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